Great customer service and inviting scenery. Was greeted upon entering the store and the staff was very friendly & informative. Would recommend to anyone.

I went to this Pandora the Saturday before Mothers day and The customer service I received was Amazing 👏 . Very organized and patient. I had to do a exchange, Bontray a sales manager was very accommodating to my needs. I would recommend this store to anyone who likes Outstanding customers service.

Went there yesterday with my sister had a nice time then we went to the horseshoe had a nice time we must do this again

I was asking a question about Z and they knew exactly what I was talking about They were knowledge of the store

Absolutely wonderful! My first journey into Pandora World. Assistant Manager Sahrena was incredible. I shall return!

HOPE THE WIFE LOVES IT😘😘😘😘HAPPY BIRTHDAY TERAY

Great place awesome jewerly

Free bangle necklace if you spent $150

Awesome customer service. Tyrina was super helpful and she knows her business.

Very nice store everyone was helpful on Labor Day Monday. Purchased a new charm locket with the heart inside. Two days later at home I notice the charm fell out of the locket; somehow the locket opened. Called back the next day spoke with the Assistant Manager who explained to me lost items cant be replaced and would have to speak with the Manager. I couldnt understand since this was a new item off the line the week before. Why is the locket opening and the inside charm falling out. It made no sense it is no way possible a brand new item is so easily to fall out of a locket. However I really wasnt satisfied with what the Assistant Manager who really couldnt help me to begin with. I felt the Assistant Manager should have never stated oh we cant replace lost items. How about it wasnt lost it fell out of a LOCKET get it LOCK ET. It shouldnt be that easy to open just like the clips arent; come on now do I look stupid. I decided to call the Corporate office because I wasnt satisfied with the answer given and I had a strange feeling I really wouldnt get anywhere with the Manager. So I called Corporate, by the way who was extremely helpful and replaced the entire charm without any hesitation; explained this is a new item and is under warranty. Also was explained the store should have referred me to the corporate office to began with because the new item was defective. I never called the store to speak with the Manager who decides to give me a call and ask me what happened. This Manager said to me her Assistant explained what happened and instead of telling me she was told to replace it she asked again what happened was pointless. She asked me how was I wearing the item how about it is a charm for the bracelet and the necklace as advertised on the website duh. Im thinking what difference did that make. I was sold a defective item and should have been replaced immediately. She then tells me the Owner of the Pandora Store said only because its a new item they will replace it. I told her I already called the corporate office who was gladly to assist me without hesitation. I will never shop their again because they are not willing to help and assist you with defective merchandise. I have been a Pandora customer for years and never ever had any issues until this store. I will never go their for purchases again.

The Young Lady Was AMAZING!!!

Great looking store

Luv this.store

The sales women was well informed..

Very helpful

Great customer service

The lady who works here just wants people to buy stuff she puts together. She doesnt understand what Pandora bracelets actually mean.

After three weeks of having my necklace and the I came home from the mall and the necklace was missing from my neck. There must have been some kind of defect somewhere. I got the necklace 15 days ago and my husband died in a fatal car accident 2 days later. This is the last item he got me and it was very sentimental. The customer service is horrible, not empathetic at all when their necklace had the defect. No necklace should fall off. I will never ever buy a Pandora again!!!!

I felt like the staff catered to their Caucasian customers more so than us, who are African American. They acted as if we didnt exist! The young lady that waited on me seemed as if she was trying to rush me to make a purchase, or that I didnt spend enough money...really! Funny thing is all of them were African American. Wont be patronizing this location ever again! I love Pandora, but will take my business elsewhere!

Great selection from a reputable and venerable company. Highly recommended, even just to visit.

Was a great experienceAll employees were focus very energetic and very caring about the company they work for and the pieces the sellI will be shopping there more sooner

Loved the designs ,staff is really good and place is walkable near harbor

I absolutely love this location!!!! Ashley and Cosandra always provide warm greetings and have lots of patience. They both also provide an Abundance of Suggestive Selling and possess GREAT CUSTOMER SERVICE!!!! This is by far The Best Shopping Location in the Baltimore Area!!!!

Thank you your sales associates are so nice

Excellent service. Wonderful atmosphere. Beautiful, friendly, young associates.

The ladies at the gallery are always welcoming. They know their stuff!

Nice selection. Helpful staff. High prices. Hard sell sales tactics.

Friendly sales people, clean and well stocked.

Friendly and knowledgeable staff

Pretty charms n love all of them

Great customer service. Those ladies are very professional and friendly.

Good selection! cool people, and of-course pricey!!!

Great customer service.

The customer service is as bad as the attitude at this location...just go to Smyth instead.

Nice store.

Quick service.

Very good service

Love them

Perfect❤

Love it

Love the stores

The very nice and professional saleswomen