Nice place to work. Very friendly and loving people.

Ordered college announcements for my daughters graduation. They are a sheet of paper you have to fold in quarters. $100. Very cheap looking. So disappointed. Could have printed them myself for a lot less. Some company sent a sample that was beautiful with raised lettering, etc. for less, but I went with the official option.

I have been extremely disappointed with the customer service at Balfour. I sent my ring back for a simple repair and they sent back a completely different ring than my original and what was advertised online. I informed Balfour of this, had it sent back a second time, and once again it came back with a totally different stone and of very poor quality. Not to mention the encasing was jagged (BOTH TIMES). I am now having an extremely difficult time contacting a manager to resolve this issue (Its currently been 2 weeks and counting...) and could not be more disappointed. I do not recommend Balfour to anyone.

They were able to repair my class ring much quicker than I had anticipated. Great customer service too

I ordered a ring from Balfour, also known as Commemorative Brands Inc, and they had all sorts of price mistakes in their options/order process as I found out later. Originally promised a refund, then blamed my bank for not accepting, and finally admitted they never initiated the refund. Now they say they never will. Requests to speak to higher level supervisors are rebuffed; call back was promised but never happened.

I purchased my son’s class ring from Art Carved (owned by Commemorative Brands Inc./American Achievement Corporation) through our local Zales Jewelry store. One month after receiving the class ring, the enamel to the side art fell out. I spoke with my son, informing him that with 3 months until graduation, it may take a while but surely not more time then it took to make the ring. I took it back to Zales and was informed that the repair may lead to a complete re-cast of the ring but it should not take longer then 3 weeks. I agreed and gave the representative the ring. That was 3/22/2018.4/18/2018, I called Zales checking the status of the ring. No ring. Okay, I will check back next week. 4/25/2018, I call Zales again. No ring. Okay, sure. I will call back again. 5/9/2018, I call once again. No ring. One more time! 5/17/2018, NO RING!5/23/2018, I visit the Zales store in person and demand to know why my son’s ring has no progress for 62 days. After the representative plays phone tag with Art Carved in Austin Texas, I finally get the truth. The ring was completed and sent to the shopping mall where Zales is located. The package was delivered via UPS on 4/12/2018! The package was not picked up for some unknown reason and sent BACK to Art Carved, whom received the returned package on 4/25/2018!Furious with this new development, my husband and I contact Art Carved via telephone and ask their side of the story. All the above information was verified by the Art Carved representative. I asked why Art Carved did not contact Zales or me about the returned $400+ class ring. She did not give me an answer. I then asked where the ring was physically. Again, I did not get an answer. So, Art Carved has my son’s class ring for 28 days, lost in “one of two departments that COULD have it”, and did not even start an inquiry for why this purchased ring is just sitting there collecting dust. I demanded my property to be found and overnighted because my son’s graduates THIS FRIDAY. I was brushed off with a lame excuse of we will contact you as soon as it’s located.Final thoughts: This company is unorganized and not customer orientated. They have my money as well as my merchandise and seems to not care about any of this situation. I am out $400+ and a class ring. I will NEVER DO BUSINESS WITH THIS COMPANY AGAIN.

Good place to work

Great place