Scott was very helpful with activating my new iPhone. He took the time to explain along with helping answer all my questions about new accessories. The only bad experience was a gentlemen claiming to be the store manager ink g over and was very rude. Scott asked him to come over and help him and without listening to the entire story he said I needed to go to the corporate stairs to return phone. I wasn’t trying to return my new phone, was trying to set it up.Other than the other man’s unfriendliness and his lack of empathy, Scott was amazing.

I went in to get a new phone and start a new line and he made me feel comfortable and hes super funny and knew how to get everything set up. We got the last phone that we wanted and the set up went by smoothly. Will definitely be recommending this place to others.

The customer service at the store is superb. All the settings and carrier information had been wiped clean off my device and I honestly thought there was no easy way to fix it without having to send my device back to technicians. Fortunately the Hunter and staff at this location is extremely knowledgeable and equipped to take on any Challenge but they fixed it without a hitch. Thanks a bunch for saving me!

Stephen was very helpful. My sister and I was very happy with his professionalism and knowledge.

I was originally frustrated, because I struggled to get in contact with the store on the phone and the hours posted were off, but once Will was able to work with us, he was great; explained all of the options we were considering and made sure all of our concerns were addressed before moving forward. I would gladly go back for that customer service.

Scott is great even under pressure! Anthony was very helpful too. Scott understands customer service and how to navigate competing priorities.

Anthony was great. Very knowledgeable and very patient with us getting our best deal. Both he and Hunter were extremely helpful and very courteous. Been with Verizon quite a long time. Service like theirs is one of the important reasons why.

Stephan was focused and professional in meeting my purchase needs and switched over devices, until all obstacles were overcame.

Our wait was minimal and Hunter was able to help us out with what we needed help with. We are very happy with our service at this location.

Most pleasant phone upgrade experience ever. Stephen was super helpful and I appreciate him not being too pushy with the up selling

I would highly recommend this version store everyone that worked seemed super nice. Hunter was the one who helped me and made it simple and quick and was knowledgeable about all the questions I had.

The staff is EXCELLENT! Very friendly, helpful, really fun to speak with. I had a very enjoyable visit. Only downside about this location is that, being brand new and just starting to open, they’re not very well stocked just yet. I recommend calling ahead to see if they have what you’re looking for.

Thanks Will for your time and patience. You did a great job!

I had a great experience at this location upgrading my iphone. hunter, scott and shayan are exceptional customer reps and helped me get what i needed plus offering all the promotions available to me with no pushy-sales attitudes. they made sure i walked out of this store happy and satisfied.

Scott Caldwell is very courteous, knowledgeable and very thorough when helping you....we highly recommend him and this store....scale from 1 to 100 we give him 99.9Sylvia and Carlos

I worked with Scott , but the whole sales team was nice and patient, also was not pushy with sales. Very nice and wonderful customer service. Thanks guys!!!

Top notch service, took time to answer all our questions, explain the differences between phones and plans so that we left with the best for our family and situation. Sly is amazing! Give her a raise! And her manager and coworker were incredible too. Exceptional customer service.

Hunter was awesome! He explained everything and answered all of our questions! Great experience!

Hunter was fantastic to work with!!I popped in the store in a panic.My wifes Android phone died, and needed an immediate replacement. I had to take a replacement to her ASAP.On top of that, we had been thinking about changing our phones to iPhones. I purchased two iPhones on the spot.Hunter explained the new iPhone features to me and transferred our info from the droids to the new iPhones in under one hour!!!This was customer service at its best!!Great job Hunter!!!

In and out very quickly. Much better than AT&T for sure

Stephen gave me the best customer service I have had in years. He is a treasure!! He is so patient and kind. I am the third person in my family to work with him and I can see why they all suggested him. I hope Verizon sees his value and gives him a raise.

Great service. Well mannered. Being a senior at times I need someone to explain a few times - especially with this new technology these days.There isn’t one negative word I could say - store was spotless - masks on - plenty of sanitizer.Most important was the great service I received.

A refreshing experience with Verizon for once, the help was excellent.😸

Great service! Anthony was awesome: straightforward, knowledgeable and very helpful

Staff is very knowledgeable and answered all our questions thoroughly and with precision.

I visited Russell Cellular at the following location on 1/6/2020: 10930 Lakeline Mall Dr, Austin, TX 78717I purchased a blue iPhone 12 mini. I wanted to pay for the phone outright but was told that I could only pay for the majority outright and the rest would be added to my monthly payment. I ended up paying $774.70 that day with the remaining amount added to my monthly bill.On 1/10/2020 I returned this phone. The employees were having problems issuing a refund. I was told that the way that the phone was sold was non-standard and was causing problems with the refund.That day they took my phone after working with them and told me that it would be credited back to my account. It never was.I have now been to this location 4 times trying to get them to return my money and every time I am told that they will have somebody call me back. The people there dont have the authority to refund me and are unable to contact anyone who does.I have taken time off work to get this solved multiple times. I have never received a call back from anyone. Everytime I go there I am told there is nothing they can do. I have even contacted their online support weeks ago and never received a response. It has now been almost 2 months that they have had my phone in their possession and are refusing to give me my money back. This is theft and its illegal.I will be going to this location one more time and I will record my interaction as my final piece of evidence, along with text messages from staff. If they once again refuse to refund me the money, I will be taking them to small claims court and requesting reimbursement for court fees and time lost.I highly suggest avoiding this place. This is the worst experience Ive ever had with a business in my life.

Sly Very helpful with everything required for my phone purchase Im very very happy I will definitely choose Verizon again For my next new phone.

Disaster - SIM cards not in the correct phones - rebates not applied correctly - put us in the top tier plan even though we requested the lower tier plan. Go to a real Verizon store. Ill take a refund of the $25 setup for success fee for all 4 lines that you charged at this store!

Friendly and patient staff. Scott is wonderful and walked us through everything

Went in looking for solutions. I was greeted promptly in a friendly and professional manner, shown all my options and was able to make an informed decision instead of pushed into a phone and plan that may or may not have fit my needs. 5 stars to Shay, and the whole team

I went to buy a new phone on Friday. Hours say M-F until 7pm. It was 4pm. Doors were locked. No sign explaining why. Called, no answer.

I love this location! From the 3 times I’ve been in so far, the staff greeted us right away, didn’t wait long before being helped. Walked out with 2 brand new iPhone 12 Max with an amazing buy 1 get 1 free promotion. Staff is really nice, funny & very helpful. I have had nothing but great experiences.

By far the best service I’ve had going into a Verizon location. Haley was very friendly, very helpful, and very knowledgeable. She got us devices that we were looking for plus a watch that I’ve always been thinking about and she sealed the deal. Would definitely recommend anyone looking for any kind of Verizon help to go see her. Thank you so much Haley!

Scott was a helpful employee. Getting a new phone was a breeze

I give full ten stars to Verizon wireless. Marcus is my main guy there for product and tech needs. I give ten out of ten stars.Great deals even better tech accessories there.Good for personal and business needsPrograms for use for entertainment business in addition to many programs for long TV series watchers and movie watchers.I will be keeping this as my main platform for many years to come.Thank you again Marcus

This used to be my go to for anything Verizon but now the past couple times I’ve been in their customer service is just nonexistent. This time came into the store nobody said anything one worker on the phone setting up another phone another one with a customer which I understand. But not even a single hello will be with you in a minute nothing nobody said a word. After 10 minutes of people trying to ignore me I decided I would walk out the door and then and only then did one of the workers ask if they wanted to check me in which I quickly responded no. This is twice in the past week I’ve had issues even though I’ve wanted to upgrade to phones and possibly upgrade a tablet on top of the thousands of dollars I’ve spent at this store over the past several years and this is the service they have now. They now lost all my business never again will I go to the Verizon store

Awesome experience! Thank you Anthony and team!

My husband and I needed new phones. Jennifer was very helpful and courteous. He told her exactly what he wanted from information on the Verizon website. She explained what options there were and what she thought was best for us according to our usage. We even were able to trade in our old phones for credit on products for the new ones we got. She was very attentive during the whole time we were there even though they were busy. We are satisfied with our new phones and the service provided by Jennifer.

I’m not quite sure this is even an actual Verizon Store anymore. I stopped in here for a repair on a covered iPad device... and I can only describe my experience as similar to walking into a MetroPCS reseller location at a local mall in Waco Texas - circa 2005. This guy... bless his heart.Was answering the phone, cursing about it and writing down on a sticky note an 800 number I should call.He was not in charge of his surroundings and I think he may have walked out from under Lake Creek bridge to run the store that day.There are no phones here, just blank spaces that used to have phones. It’s a weird dystopian society of what once was a Verizon store.There is no Verizon rep here, just someone that stuck the name Russell Cellular on the door. So weird...

Great customer service ALL around!!

I was waiting for an hour to get SIM card and I can see the how reps are spending time in efficiently with other customers. I wish I should have gone to other store get this 5min task.The way they greeted when I entered the store their attitude was very bad. He was looking at other customer/side and talking to me.

We when to buy a new phone and they don’t even look at us or ask what we’re looking for.

Great service. Quick and easy process. Friendly people. Would recommend.

Only 1 customer service representative. waited 30 minutes to ask 1 question.

Really enjoyed the lady I worked with, she was very knowledgeable and showed me how to use my new phone

Stephen was very friendly and helpful, made the experience wonderful. If I lived in the area I would come back to this location every time I needed something.

TL;DR - trade in deals were not honored, horrible customer service, understaffed.Horrible customer service experience with them. I have been in the store 4-5x and every time they refuse to resolve any actual issues and instead point me to Verizon customer service. Not only that but every single time I’ve been in there is only 1 employee working and more than enough customers. Twice I’ve had to leave because the employee could not process the customers.We recently switched on a Black Friday deal. The phones took 10 days to arrive and I was never contacted or notified, even though they assured me they would. When I tried to trade in they said the trade in period was only 15 days of which I was NEVER notified. Not only that but I was promised $440 for trade in on three phones. Upon arriving to trade in they said “$75 take it or leave it”.DO NOT COME HERE. Go to Verizon directly, I hope these retailers go out of business as every single employee there has been useless and only made my life harder.

Horrible customer service. Store manager Stephan does not know how to handle customers properly. Need be trained. Shame on you Verizon hiring people like him.

Stephen was probably the best customer service rep i’ve talked to in a very long time. Very friendly, helpful, and i walked out with a new phone. I’d give him 10 stars if i could.

Worst customer service ever! Waited for nearly an hour and a half to still not be seen slow but dont check on the other customers that are waiting to see what the really need. No sign in People just standing around old management was way better than this before Covid. Would recommend going to a corporate store before going here this would be my last resort

Quick talkers ...tell you part of the deal just not all the details. Then they refuse to answer when you call and won’t call back when you leave messages. Asked for higher up management...no response. Will only go to Verizon Corp. stores once I get things straight with these guys😡

A laundry list of disrespectful events. If you don’t want to read this just know it was HORRIBLE dealing with these people.I walked out WORSE than how I walked in. If I could give them less stars I would. They are only authorized retailers from version they are not corporate offices from version. This means you get charged a $25 just for doing business with you. They is always one employee MAYBE two employees helping everyone. I went in a five times and I was only able to get service once.I ordered a phone and it took ten days to come in, then no one called me when it was ready. However the employees failed to inform me I only had 15days to exchange my old phone. Then once I tried to exchange it in stores they told me to do it online. I tried calling customer service but I was on hold for 2 hours. At the end of the day I wasn’t allow to exchange my phone but I was charged for the “service”The list goes on.Overall HORRIBLE experience

Great overall experience!

Terrible service. Had to make multiple trips to pick up my new phone saying that they couldn’t let me pick it up even though I received a message that it was ready. Also took my trade in phone for weeks and then called me to say that I had to pick it up and send it myself. I asked why it took so long to tell me that I needed to send it, they said that they were busy. I even conformed multiple time to make sure they could send it and they said yes. I should never have trusted them. Will never go back. Worst customer service ever!

MaKoa is just suave and smart and attentive!Thanks so much for your service!

Makoa was very friendly and helpful and made what could normally be a tedious and time consuming process of upgrading a phone a lot of fun.

I have been having lots of issues with my phone and needed to replace it. I was greeted by a very energetic welcome from the young lady, Haley who was the only associate in the store for the day. She took as much time with me as I needed and listened to my needs. You are very fortunate to have an associate that is as knowledgeable, helpful and professional as Haley.

Stephen and Judith that was working there this afternoon was extremely rude and condescending. When I explained to him the technical issue we are having with a phone he proceeded to tell me it is not a technical issue and talked to me like I was a child. Im sorry. I think I know what is going on with the phone. I walked out of the store extremely irritated and no answers to the issue we are experiencing. With the amount Verizon charges people, this is extremely unacceptable service.

They took very good care of me. Glad I gave them a try.

Worst customer service by the Manager Joe! He won’t call you back when you call and doesn’t follow up or through with his responsibilities. December 23 My new iPhone 12 Pro had issues with the speaker and no one could hear me on the line. I went in and asked for a new phone and it was like pulling teeth to get resolve. He said it would be here Dec 30th. It’s the 7th of January and he won’t respond to my calls or texts and the salesman is at a new store and won’t help. Beyond shocked after buying a $1200 phone!

Don’t trust Verizon. I bought four I phone devices and I was told they are 5G capable but it turned out they are not. They won’t exchange them. Fraudulent practices.

Manoa, the sales rel was Extremely helpful, courteous, informative & personable. You are Lucky to have such an Employee! Thanks for the service & assistance!

STAY AWAY - The staff does not understand the deals they are proposing and once your Verizon bill hits a month later, you get charged for much more than you were promised. And when you try to resolve it, you have to sit there for hours and watch the immature staff goof off around the store while you sit on hold with Verizon (because they cant do anything themselves).I was in that store twice trying to resolve an issue they screwed up on my cel phone plan and I still needed to have multiple hour-long chats with Verizon at home to get things straightened out.Honestly, this place should lose its Verizon store badging... Very dissapointed.

This is the worst store ever. All the employees are new and cannot do anything on their own. Avoid this store at all cost. If you must go, especially avoid the mornings when the employees are hungover (Mikoa). They will send you to a corporate store to avoid helping you. I’ve never had a worse experience then the 3 times I’ve had to use this store. Never again.

Landon provided us with 10 star service, he did a great job, explained the product well and set us up with exactly what we needed.This location is very busy on weekends, best to come on weekdays to avoid a long wait.

The team at the Lakeline Mall Drive location was fantastic! Great customer service.

Makoa was very helpful in getting me a new phone set up!

Halley was very, polite and was extremely helpful. Even when the printer was not functioning she made a way to get me a receipt for my job. 100% Satisfied

Worked hard to make sure the product I purchased was correct and in working order. Great service over all.

Chris was absolutely great! We walked in 30 minutes before closing to switch from T-Mobile to Verizon and he stayed and helped answer every question and got us a new phone. Very patient and was laughing and joking the whole time. Definitely will come back to this location.

The customer service reps were very helpful. They corrected cell phone problems on both phones.

I was At home from the moment I stepped in the Store. I felt comfortable with my transaction And Was Taken Through Each Part of the process Thoroughly. Thank You, because this was very Helpful and Professional.- Verizon Clientele

Angelo Dean was great at getting us what we needed in a timely fashion. No pressure, just honest answers and helpful guidance.I wish everybody I dealt with at retail establishments was as solid as this young man. An asset to the Verizon brand and company.

Haley saved the day ! My phone somehow went to blind voiceover only . With no visible screen she was able to fix this situation in 10 minutes !!! A million thank you’s !!!

I absolutely dislike going into a phone company or attempting to change service. This is why I was stuck at sprint for years. Finally taking the time to talk with someone I couldn’t be more happy. Marcus was very knowledgeable, respectful and not pushy. He allowed us to make the best decision we felt was best for our needs and was very gracious to us.Thank you for taking the time to help us switch our service. We could t be happier with our phones and new service from Verizon.All the best,Michael Avil

Haley’s a badass who’s knowledgeable and personable—will go back to see her for sure 👍🏼

My phone died and they were very helpful. They tried to fix any problems with my other phone. After many attempts the phone still wouldnt work. They helped me find a new phone fit for me.

Never go this shop for service . They only like to sale phones. If any thing as you need They send you corporte office 3 time happen same. Never recommended.

She was very friendly and entertaining made me laugh multiple times

Great experience & outstanding customer service!

Had a wonderful experience at this location! Jennifer was quick and very polite.

Best location I’ve been to by far!! amazing customer service!! And great management!!

Jennifer and Haley are awesome! I will definitely be recommending this place to friends and family!

Im difficult when I spend money. Christopher was very patient and helped me get what i wanted. Very helpful. I kept asking questions and changing my mind and he kept giving me answers and switching the devices Haha.Gave me a honest advice on the plan I would need for my line of work (saving me some money). He ported my old lines, put the liquid glass protector, linked my watch to my phones, helped me set my veteran discount and auto pay up. Above and beyond service.

It was AWFUL, the salesman named Matthew lied to my daughters face then walked off. I personally have bought 2 phones at this store and will NEVER buy another one here. I live in Kansas, but I used this store because our daughter ( who lives in Austin) said it was a good store. I am totally appalled at what happened at this store. I have been a Verizon customer for about 20 years, but may have to consider something else. Totally disappointed!!

Store using safety precautions for covid.Service representatives were both helpful and very knowledgeable.

My experience with Shamika was amazing it was a pretty long process since we were transferring from Samsung to iPhone but she was very patient and very sweet throughout the whole experience.

Understood they put the insurance to another phone, they subscribed a cloud option and cannot provide a phone for an urgency... And spent more than 50m for nothing. Need to have an option to put 0 star.

Like someone else said, they are scammers. Ive been fighting with them about my $200 rebates card for several months. All they have said to me is that i dont know what im talking about and that Im a liar. So far its been 10 months and nothing has been done about the issue. Cant believe how low quality hospitality and accusing me Im the one in the wrong.

Judith was amazing and very patient.

Will try manipulate you into making a sale... I give the guy the benefit of the doubt and he turned his back on me during a conversation once he noticed I wasnt fully interested

Cory and the staff are very knowledgeable and courteous. I had an issue with my tempered glass in particular that they helped to resolve in a circumstance where they perhaps didn’t contractually have to.The setup is slick and the gear they have in store is significant in amount, and state of the art.It is well worth choosing this location.

Went here for a quick stop to pick up a phone case. They had a good selection, staff was helpful and knowledgeable. They didnt have what I needed but pointed me in the right direction. Kudos to them.

Marcus handled my visit with professionalism and customer care.

Great service and very patient staff with dealing with an inferior carrier transfer.

Angelo was absolutely wonderful. He was friendly, knowledgeable, professional. I will always go to him for any cellphone service I needed.

Wasnt expecting to buy a new phone today but I did, only issue i have I was told phone has wireless charging and it goes not,

My wifes phone was a couple years old and we decided to replace it. We went there one day and worked with Cory on upgrading her to a new phone. Cory was a really nice guy and he definitely helped us get the phone we wanted and did his job efficiently and quick. We werent there very long at all and left the store completely satisfied. I would definitely go back and work with him if I ever had any questions.

Jesse Richardson was excellent. Patient, personable, and very knowledgeable. I am glad I walked by the store today.

Great customer service! Manager Vito is very professional and I highly recommend visiting this place.