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Planes Moving & Storage Of Chicago
1100 Bilter Rd, Aurora, IL 60502, United States
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Planes Moving & Storage Of Chicago
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Da
Review №1

Joel Lucas and his team of Ramon, Raul & Danny were by far the best movers/packers we have experienced. My wife and I have been through multiple moves and this team by far exceeded every others experience and couldn’t have asked for a better crew. They were safe, detailed and efficient. Thanks!

La
Review №2

Very pleased with the outcome of my move. Great crew, professional and excellent service. Most importantly they did not exceed the estimate.

He
Review №3

Outstanding crew led by Joel!! The team of guys worked really hard to get the job done both quickly and with attention to detail. They were great about asking questions and communicating with us during the process. It helped reduce our stress a lot. Would highly recommend them!

Ma
Review №4

Move came in under estimate. Crew were professional, careful and very nice to work with. Crew were respectful of Covid protocols. All property was treated with care.Felt they went out of their way to make this move a pleasant, and stress free. Could not have been happier.

Mi
Review №5

The moving team arrived on time ready to go. They put protection down on high traffic areas and began to start. Great communication from the team from beginning to end to make sure we were aware of what was happening. They completed the entire move without any issues. Great leadership from team leader. Definitely recommend their services!

Mo
Review №6

We had a great experience being packed up by Planes Moving. Every team member we worked with was very friendly and helpful. The team as a whole was super efficient, both days they arrived early and were finished by 11am. We’ve worked with quite a few moving companies and this has been our best experience by far!

Ky
Review №7

My wife and I have moved several times, and Scott, Mario and Raoul from Planes were hands down the best crew we have ever had the pleasure to work with. They were there right on time and ready go. All of them were professional, courteous and efficient. We have never worked with a moving company that also cared about customer service at such a high degree. We would absolutely go to Planes again for our next move.

Sa
Review №8

Joel, Aldo, and Gabe were prompt, quick, and professional. They answered all my questions and were very courteous. I would definitely recommend them!

Ja
Review №9

Planes was beyond professional and went above and beyond to make our move as smooth as possible. Scott, Mario, Raul and Vladimir did an amazing job moving all of our things without damage and took extra precautions to ensure our house did not receive any damage as well. I highly recommend them for their professionalism and work ethic.

Ch
Review №10

I chose them because I thought I would get more quality for my money even though they were the most expensive option. I regret choosing them.1. They lost screws I needed for my desk that they took apart for the move and also broke 3 drawers when they were taking my dresser apart to carry it up the stairs to my apartment. They did not tell me about the dresser drawers, instead I found it myself when rebuilding it.2. Part of the sales pitch to me was that I was paying for them to rebuild everything at the destination. The unloading team arrived at 10:25 when their arrival window was 8:30-10:30 and then said they had to leave quickly for another job without reassembling my furniture when they finished. If they had been more prompt, perhaps they would have had time to rebuild everything but I am not sure if the team unloading my furniture would have been able to figure it out.3. One of the unloaders at my destination was totally physically unfit to carry my possessions up to my 3rd floor apartment and every time I walked down to the truck, he was sitting smoking cigarettes and watching the 2 younger movers doing all the work. He was in charge of the team and most likely responsible for the team not arriving with enough time to assemble my furniture. Furthermore, maybe if he had been able to provide more assistance to his 2 young movers, they would have had time to assemble my furniture.I probably could have gotten much better service for much less money elsewhere. I know other people have had better experiences, but I expected much more for my money. I was totally unimpressed by the unloading team.I am giving 2 stars instead of 1 because the team that loaded my furniture was helpful, prompt, professional, and competent (unlike the unloading team). The company was also reasonable with the claims process for my lost and broken furniture.

St
Review №11

We have moved a lot and Planes was the best moving company that we have ever had. They handled both the packing and our move from IL to OR. They were professional, thorough, friendly, and quick. I simply can’t say enough good things about the crews. Sergio on the packing team, Joel Lucas, Danny and Gehrig on the load team - thank you all for making this stressful process a little easier on us. This company is top notch.

Ni
Review №12

Men did a great job packing and loading. They were efficient and consummate professionals at their trade. Would highly recommend them for your moving needs.

Le
Review №13

Joel Lucas, Oscar and Lupe were utterly amazing. Fast, efficient, professional, courteous. I couldnt have asked for a better removal team.Thanks again guys, if youre reading this 😁👍

An
Review №14

Joel and his team (Danny, Gabe, Gehrig) were excellent. They came today for a full service pack and move of my very large studio as part of my company’s corporate relocation package. Got the arrival window yesterday and they gave me a call when they were an hour away and showed up right at the start of the window. Super communicative throughout the whole process - real pros! I felt bad bc I live in an ancient building with no A/C and on the third floor, plus the truck had to go in a busy back alley shared with some nearby businesses, but they were real sports about it all. Joel encouraged me and my boyfriend to just go and relax and have breakfast down the street - so we just checked in every once in a while but it was nice to stay out of the way. They were in and out in a few hours and a really seamless experience! I would feel confident working with them again.

Mo
Review №15

Scott and his team were fantastic. Very professional. Experienced. Helpful. They preformed beyond my expectations. I would totally recommend them to anyone who needs professional movers.

Od
Review №16

Arrived on time and load my stuff quickly. They didn’t cause any damage to the house or the stuff. It is highly recommend company.

Ca
Review №17

Joel Lucas, Aldo and Jaxon were absolutely wonderful! They were fast, thorough, friendly and took great care with packing up my entire apartment. They even showed up ahead of schedule, which has never happened with any other movers. Overall, would highly recommend!

Am
Review №18

Joel, Gabe, and Oscar were incredibly prompt, very friendly, and did a great job being flexible and packing absolutely everything they could into our containers. We also appreciated the time they took to disassemble things to save space. And they worked fast!

Ro
Review №19

Scott and his crew have completed 2 moves for our company, moving very expensive and very heavy laboratory equipment without a single hitch! There were also numerous boxes to ho with it all. They took care with every item and worked amazingly well as a team. They were efficient and professional and though these moves were for my work, I would not hesitate for a moment to request them at Planes Moving and Storage for any needs I have in the future, whether for work or for my own home! Highly recommended!!Rose L.

He
Review №20

Would definitely recommend Joel Lucas and his team, Gabe and Aido when moving. They were very professional, took care of my items, answered my many questions and completed the move faster than I anticipated.

Ju
Review №21

Had a great experience! The entire team was fast, professional, and everything was packed well. Most hassle-free move ever!

Li
Review №22

An incredibly hard working crew.. Joel was ahead of schedule, personable and professional and directed the crew throughout the move. It was incredibly hot both the day of move out and move in and they just kept going. They problem solved through a couple tricky situations and both houses were well cared for throughout.the time estimate on the front end was inaccurate, which resulted in a higher cost, but the movers were absolutely great. HIGHLY RECOMMEND

Sh
Review №23

Joel and his team (Ramon and Sergio) did an awesome job with our apartment move, they showed up on time and packed our entire kitchen and living room in under an hr (which is crazy as we have wayyy too much stuff) and the rest of the apartment was pretty fast as well (which included disassembling furniture). They moved all my stuff to my new place pretty quickly too. And If Im moving again Im definitely using their service. Thank you Joel, Ramon and Sergio for making my move way easier. Thank you Planes Moving and Storage for the amazing service.

Ni
Review №24

Joel and team are just amazing very very helpful! Love how friendly and good they are there work!

Sa
Review №25

Team arrived early and worked super efficiently. Joel Lucas and his crew Jaxon, Gehrig, and Danny were professional and thorough.

Jo
Review №26

The Team of Jaxon, George, and Danny, led by Joel were professional and quick. Carefully packing all of my items and explaining how the process works.I would definitely recommend them to anyone looking for professional movers.

Er
Review №27

Thought these guys were great. Professional and personable and had me packed up quickly with perfect quality.

Br
Review №28

The team assigned to us were courteous and efficient. Joel the leader was particularly helpful. He explained what they would be doing, introduced his team, answered our questions and made some very good suggestions. Danny, Aido, and Oscar rounded out the team.

Review №29

Joe and his team did an extremely thorough, fast and careful job packing up our 2 bedroom apartment. Would highly recommend!

Ki
Review №30

We had to move a 2500 pound crate that we had no way to move and relocate. The guys were absolutely wonderful, resourceful and patient. The crate was relocated and the job was perfectly executed. I can’t say enough! Thanks guys!!!

Je
Review №31

Joel Lucas and his crew were so friendly and professional. They made my move easy and stress free. They were on time and quick. My building staff even commented on how impressed they were with the crew and how professional they were. Which is a big compliment from a building staff that sees movers almost every week. I would highly recommend Planes Moving and Storage, especially Joel and his crew, to any of my friends and family. Thanks for the amazing service, and for making my move stress free!!

Mi
Review №32

Joel and Danny were phenomenal. They moved us out of our apartment within 2 hours. They wrapped every fragile items with care and went out of their way to make sure we were informed of the entire moving process. Would highly recommend!

K
Review №33

Team arrived right on time, packed everything quickly and careful, and on top of that they were all super friendly and personable. I highly recommend!

Cu
Review №34

Quick, polite, and professional. A moving team of three ( Joel Lucas, Jaxon, and Danny) moved my 3BR house in record time without any issues.

S
Review №35

Having used several professional moving companies over many years, I can honestly say this company is great. The 2nd team of the move were excellent. Our move was over 2 days, in 2 parts with heavy furniture in a 5 bedroom house. The 2nd teamleader, Joel, was outstanding & I can not say enough concerning the service rendered. He & his team went above the call of duty, & for this we are so grateful. It was an exceptional experience during a stressful move. The 1st teamleader (Dan) and the sales person (Brian) were amazing also.

To
Review №36

Couldn’t ask for a more professional crew. Joel, Ramon, Aldo, and Gabe were extremely fast and were friendly while packing our items with care.

Je
Review №37

Amazingly fast and professional. Couldnt imagine moving without them again.

Ji
Review №38

It’s so worth it! Planes helped me pack up and move out of my Chicago condo. I have never used a professional mover for full packing services before and I will never go back to DIY again. They showed up on time and ready to go. In 6 hours the whole place is cleared out. I am very impressed by their speed and efficiency. Very organized! One thing I overheard is that they don’t charge by the box then reuse the boxes unlike other companies, which means they can actually write on the box vs the tape so there is no risk of loosing track of boxes due to ink smear. Clearly they have done this before so many times and I felt lucky to have them recommended by my company’s relocation services!

Je
Review №39

Both sets of movers I had were professional, early, and packed all my belongings with care

Sa
Review №40

The crew that moved was AMAZING!

Ad
Review №41

Joel Lucas Chinelo and Oscar were amazing. They were professional efficient and super helpful. The most seamless moving experience I have ever had. Thank you

Mo
Review №42

Thanks Joel, Lucas, Raul, Gabe, Danny! They were on-time, professional, friendly and efficient.

Jo
Review №43

Planes moving and storage did a wonderful job delivering my things. Joel lucas, JR and Gabe was excellent.

Da
Review №44

The team that arrived was on time, professional, quick, friendly, and made the process feel seamless.

D
Review №45

Scott and his team did a great job. They were very friendly, professional and efficient. A better team could not have been sent. Many, many thanks!!!!

Jo
Review №46

Joel lucas, Ramon, Aldo not only did they move my things quickly and with great care, but gave there company a good name by being proffesional and very good people. Went out of there way to make sure my things were protected. Thanks again

Ch
Review №47

Long distance move: Failure to deliver at every turn. Still waiting to hear when our goods will arrive. Local loading team was careless, resulting in damage to house on way out. Move coordinators are deceptive and not customer oriented. They do not disclose that they do not load direct. They offer no solutions or help to customers whose belongings they have.Will update if/when goods arrive and we can inspect inventory for loss and damage. Maybe they’ll pull through, but at current point in the experience it is nothing but anxiety-producing unprofessionalism from Planes.Do not use this company.UPDATE: Items arrived with considerable damage and documents containing falsehoods. Some items were wet. Furniture badly scratched. Mattress ripped. And this is just what is visible as they unload.

Ja
Review №48

Joel Lucas and his Chicago team packed and loaded our belongings in a professional and efficient way. He thoroughly explained everything and gave us great confidence in the process. I wish the team (or should I say person, since there was only one for a while) at our destination had the same standards. Two very different experiences.

Do
Review №49

The agent we dealt with, Brian, was fabulous. He worked with us through some very difficult situations and helped us get packed and moved in record time. He went way beyond the call of duty to make our move easy on us and a extraordinary success. All the people on the crew was very professional and worked in an impossible situation with Covid-19 regulations. The packed and moved our belongings with utmost respect and care. Everything was done with the same care or better than I would have handled my things personally. We had to move in a very short time, to two locations, a temporary home and storage for the majority of our things until we can get situated. Brian took personal interest and helped us through a very difficult time. We had considered doing the move ourselves but was so very glad we hired Planes Moving & Storage to do it for us. We would not have completed the task as well as this company did. They took the worry, hard work, and stress off of us and accomplished the move in a way that gave us peace of mind. I highly recommend you call them for your next move and take the pressure off yourself. We could not have chosen a better moving company. Call them, use them, and be assured of a perfect move.

Ma
Review №50

Great guy named Cody I dealt with he was a mover I do believe

Jo
Review №51

Joel and his team were great! They were friendly and very efficient packing and loading truck. The move out couldn’t have been more seamless! Thank you for your awesome service!

Ch
Review №52

We work in a radiation oncology clinic. Our accelerator failed and we needed a new waveguide (an 8 foot long piece of copper weighing around 1800 lbs) delivered overnight to our facility. When the Fedex driver arrived, the loading dock staff was unprepared to unload such a large item. But we were lucky enough to have the guys from Planes Moving and Storage already onsite for another job. Even though this was an unscheduled job, they helped us both unload the waveguide from the truck and get it from the dock to the accelerator vault on the other side of the hosptial. They were friendly, very professional, and really helped us out of a bind. Absolutely fantastic!

Ju
Review №53

As Always, Joe Knight managed a wonderful move experience for us! Thanks, Joe & Planes and drivers Bryan & Ray!!

Ca
Review №54

This was my first time using a moving service, and I was so impressed. Scott, Raul and Mario were on time, professional and answered any questions I had. I would absolutely use them again! Thank you guys!

Ha
Review №55

I worked with Joel Lucas to move my household across the country. They had boxed everything I own in a matter of 5 hours, and had loaded it all on their truck. Throughout the process he was patient, made sure to answer questions and concerns I had, and took great care of my belongings as if they were his own. Im very impressed!

ma
Review №56

An Absolutely terrific service !Very professionalExcellent attention to detailFriendlyGood communicationFlexibleThey go Above & Beyond what is contracted forRecommend them UNCONDITIONALLY!

Ja
Review №57

Joel Lucas, Raul and Aldo were very professional and efficient, I greatly appreciated the care that they took with my items when loading and unloading. Professional and a pleasure to deal with.

Wi
Review №58

The gentlemen that came to help my company move to another building were professional, courteous. They assisted with work that was unexpected and it truly made a world of difference for us.I highly recommend this company.

Le
Review №59

Josh and the moving team were as professional as it gets: great communication to plan the move, took care to cover carpets and flooring where they would be walking, explained everything to me, and were very friendly. I encountered some stress when we learned that the team in Washington DC (different movers) did not pack an heirloom antique property and it was broken. Josh documented it for me and helped explain the claims process. I would use this team again and recommend them to others, especially for those treasured, special items that you want to preserve.

Ch
Review №60

Joel Lucas headed up the moving team that arrived early for the job. Arriving early was the first sign that we had a great team working with us. They were with us for 7 hours and were as courteous and smiling at the end as they were in the beginning. Having such professional, capable, courteous and good-humored movers made what could have been a stressful situation very manageable. Added bonus: they had an awesome playlist of music! Joel and his team ROCK.

Be
Review №61

They were very professional and super quick!

Yo
Review №62

Joel, Oscar, and Omar did a great job unloading my International shipment. They came early, were courteous and friendly, and in 4 hours had my household goods unpacked and furniture put together.

Sh
Review №63

The moving crew was on-time, communicated extremely well and were professional in moving our family out of one home and into another. The office crew was responsive and patient in answering all questions we had about the service, as well.

Na
Review №64

Joel Lucas and his team worked very fast. The whole apartment in 4-ish hours. Superb experience!

st
Review №65

This was our 11th move with United and through all those moves Planes was the best. From beginning with our estimator Rob, through our service coordinator Kate, the attention to detail and sharing info and expectations was superb. Elliotts packing crew was great, arrived on time and got to work professionally and effectively. Dans loading crew was also great, were very careful with our items and were also appropriately quick. Both crews were polite, very hard workers and focused on providing the highest quality service. All very much appreciated!! Thank you to everyone.

Ge
Review №66

The movers were great. I had Joel Lucas and his crew come. They were early, Quick and attentive.

Kr
Review №67

We went through United Van Lines for a packing and moving service from Chicago to Southern California. Three gentlemen from Planes showed up on our move day for a full pack and move of our 1 bedroom apartment. They were extremely efficient, careful, and knowledgeable during the pack. They packed all our fragile items very carefully, and now that we have received all our items, I can confirm that nothing broke in our move at all. We did have a small mishap on the move day where the tabletop of our dining table accidentally got left behind in our building by the freight elevator. But, the guys came back to pick it up same day, and was delivered to us at our new place, no issues. I was really concerned that packing and loading on move day would take up the whole day, however these gentlemen finished packing our entire apartment and loading it into the truck in under 4 hours. I was very impressed! I would recommend this company to my friends/family for a long or short distance move any time.

A.
Review №68

I had anxiety before my move with Planes since Ive had professional movers in the past who have either damaged my property, were not efficient, or did not have all the required equipment during my move. Well, Planes was the complete opposite. Joel and his team were prepared with all the necessary equipment to make my move an efficient one. Moreover, they did not damage any of my items or my apartment. I will be utilizing Planes for my next move and asking for Joel and his team! They are the best!

Va
Review №69

I am very satisfied with this service. I received consistent updates from the move coordinator, and the movers were punctual and efficient. Members were detail oriented and meticulous with protecting my furniture. I highly recommend this service to anyone seeking a good quality and stress-free moving experience.

Ka
Review №70

Joel and his partner were awesome and easy to work with. They are hardworking and very efficient. I look forward to working with Planes Moving g and Storage in the future.

Le
Review №71

I cant say enough about the team. From the start with the quote from Brian to the actual move. It went seamless. Friendly efficient crew. Not one thing damaged in any way. They also came in under estimate which was awesome! I would highly recommend this company and if we have any moves in future we will be using this company.

Mi
Review №72

Joel and Oscar were amazing! Arrived early, very professional, and very quick!

Jo
Review №73

Joel and his team were outstanding! Moving is a stressful experience for us all and it was refreshing to have one less thing to worry about. They had me moved out and moved in with 3 hours. Zero hassle and zero stress. Will definitely be using again when we have to move again. Thank you, Joel!

Ak
Review №74

Joel and his team were all punctual and professional. They were able to quickly pack and move an entire apartment in about an hour and left the place clean. I appreciated their hard work! Would highly recommend them to anyone moving, and will definitely use them again in the future!

Ja
Review №75

This team was ROCKSTAR! Completely professional and speedy! They were more than happy to move our stuff in and around the cramped area. The lead was a pleasure to work with, his team were fast, maneuverable, and incredibly patient with us and our 3 year old, and over excited dog. The next time we move we will 100% use Planes again. This experience made our move in so smooth and relaxing. Thank you again Planes!

Ju
Review №76

Great movers. They were always on time, professional, and efficient. I have moved 6 times using moving companies and I can say this has been my best experience by far.

De
Review №77

The move team today was fantastic. They communicated with us every step of the way, showed up on time, walked us through everything they were going to do and were extremely professional throughout the entire process. They packed and moved us out of our apartment in under 3 hours. I’ve never seen such efficiency by a moving team. I would absolutely move with them again, highly recommend!

Na
Review №78

Excellent experience from everyone we worked with from Planes United. The entire team is very kind and helpful. From the move out to the move back in they took great care of our items. We couldn’t have asked for a better experience. I’d recommend this moving company to anyone.

Jo
Review №79

Josh and his crew of three total movers were diligent, careful and moved all of our items without damaging anything. We look forward to Planes moving us into our new home in a few days. It was an excellent experience and would highly recommend.

Ga
Review №80

Very fast and professional service!I didnt have to do anything. They worked as a team to pack all the right iteams. Stayed focused throught the whole process. The paperwork was quick and simple. I would recommend this moving company to friends and family!

Pi
Review №81

Joel and his crew were professional, prompt, and flexible. They were all kind and extremely efficient, I would highly recommend using Planes Moving and Storage to anyone.

Jo
Review №82

Joel and his crew were stellar. Not only did they brave 5” of snow and single digit temperatures, they executed our move out flawlessly. Not an easy feat given my family has lived in that home for 37 years. They were courteous and every extra request was answered with “no problem!” Thank you for taking the stress out of our move. Highly recommend them! Our deepest gratitude to you and the team, Joel.

Sc
Review №83

They did a great job! Very professional, efficient, and safe while moving my belongings. Moving during a time like this, it is always uplifting to be able to work with such great people. Thanks again!

ja
Review №84

They were on time, friendly and efficient. I would highly recommend them for your next move! Thanks guys!!

Pe
Review №85

Very impressed with all aspects of Joel’s crew. On time, very professional, and hard working. Would be happy to have Joel’s crew again next time I move!

Mi
Review №86

Joe’s crew was on time and treated my possessions with care

Je
Review №87

They were so great! Professional and helpful all at the same time. We will use them again!

La
Review №88

Great team! They were so fast!!! We have moved before with packers... 1/4 of the stuff and almost 8 hours!! These guys were in and out in about 3. Professional, kind, clean, polite, and extremely thorough.

Pe
Review №89

Planes did a great job for us. Never having been professionally moved we didnt know what to expect. Those we dealt with were professional, attentive, friendly, respectful and helpful. Thank you for a great job on both ends.

Jo
Review №90

First Class...the entire process was conducted Professionally and Effortlessly!The Team who came to conduct the actual move was well equipped, thoughtful, respectful of our possessions and very speedy ...yet not tooooo speedy.The Sales & Customer Service groups also well organized and professional. Follow ups, before move instructions...super helpful.Please know I am a grouchy old man who is almost disappointed that I have Absolutely Nothing to complain about!!First Class Planes Moving..Thank you

Bo
Review №91

The Planes moving team was Professional and careful highly recommendable

Ki
Review №92

Joel and his crew were amazing! They worked fast, asked questions when necessary and made packing for our move a breeze. I was amazed at how fast and efficient they were.

Me
Review №93

Omar and his teams were great to work with on moving day(s)! From our home assessment (which was digital and very convenient) to the move, there was good communication overall. There was a slight miscommunication between the organization and our movers about when they would move us in, which made our delivery day one day later than was contracted; however, we were moving our items into a mini storage, so that was not a big issue and the communication issue was resolved quickly. Nate called with updates frequently, so we felt in the loop the whole time. Summer is a busy time to move; however, we felt prioritized overall and everyone was very professional from start to finish! Thanks Planes!

Ma
Review №94

Joel and team were fantastic. Couldn’t have asked for better service, thoughtfulness, and care. Will go to them next time I need to move and highly recommend.

Pr
Review №95

Very efficient - finished packing up everything within 2 hours. They were also very patient with my oversized couch and extremely professional.

Jo
Review №96

Highly recommend -- very detail-oriented and thorough, extremely professional, and very accommodating

Ne
Review №97

A job Very well done! Came on time and finished on time as expected. The guys were professional and great. Also very helpful.

Pi
Review №98

Super efficient crew ! Did a great job packing and loading all our stuff with good care and super fast.

Il
Review №99

Did a great job packing my stuff for a cross country move. Professional and worked quickly.

Le
Review №100

They arrived early and finished early and under budget. It was a great experience.

Information
37 Photos
100 Comments
4.7 Rating
  • Address:1100 Bilter Rd, Aurora, IL 60502, United States
  • Site:http://www.planescompanies.com/
  • Phone:+1 630-851-3700
Categories
  • Mover
  • Moving and storage service
  • Moving supply store
  • Storage facility
Working hours
  • Monday:Closed
  • Tuesday:7:30AM–6PM
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–6PM
  • Sunday:7:30AM–12PM
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