Since the initial purchase of my vehicle Ive worked with Dominik Stuart and his sales manager Matt Hart. I have nothing but good things to say about these 2 and the entire staff. Ive had a great experience with this dealership from financing to maintenance. EVERYONE has done a great job of accommodating me and making me feel welcome! I would highly recommend this dealership to anyone looking to purchase a new or used vehicle.

I always have a good experience but that visit was exceptional. Dakota H. was the technician who changed my oil and pointed out some potential tire issues. What was cool is that he took the time to care about my vehicle like it was his own. I will contact the store to ensure he is available when I come in next time. Thanks Dakota for taking superb care of my truck!Christopher Milo

Very happy with the assistance from John Hepke. He was patient and personable and made the purchase process as smooth as possible.

I just have to give a huge Thank You to Matthew Ingersol. He made the experience anxiety free and fun. He was very thorough without dragging out the process. I love my new car and Im happy I came to this location to get it. Ill surely be back!

I was in for a LOF and tire rotation. I mentioned one of my tires was low on air. The following day, I noticed my tire pressure light was on again. What was missed was a small screw in the tire. I went back to Ganley, they made the repair to the tire at no cost to me. I did have a couple of stressful days but Ganley made everything right. Thank you Ganley!

Ganley Chevrolet of Aurora Ohio is the only place to go. Exceptionally friendly dealership. Yes they do make you feel like family. Always have done a great job taking care of both our vehicles. We recommend them to everyone. Thanks Ganley.

Joe Z was such a wonderful guy to work with so personable and kind. Definitely a great asset to the crew there in Aurora. Went out of his way to help while I was there with my 4 kids and made them smile as well. James the GM there was also always available whenever I had questions and concerns. He definitely went the extra mile to make sure we were happy and taken care of. Will definitely be going back in the future for our next vehicle and highly recommend to friends and family.

Service Department brought back the true meaning of service!I previously took my car to 2 other dealerships who either could not or would not tell me what was wrong with my car. Exhausted I called a third which was Ganley of Aurora. They assured me they would find the cause and find it quickly and they did! Like everyone, I depend on my car. The staff at Ganley were fast, and unlike other dealerships were able to get me back on the road with a loaner car while they worked on my car. I wont go anywhere else. ever.

Great experience! Very professional and knowledgeable. No pressure to make a sale! We highly recommend Ganley Chevy in Aurora...ask for our salesman, Josh Miller.

I was contacted by one of the salesmen early before the end of my lease. He was very accommodating and helped me through much of the process of getting into a new vehicle without my even having to come to the dealership, which was nice because it is an hour away. Life got a little crazy and I couldnt make the move at that time, but he was patient and periodically checked in to see how things were going. I ended up working with another salesman months later when I was ready to trade my lease in (something on my end... not either of the salesmen). He also was extremely helpful and knowledgeable, got me all set up in my new vehicle over the phone, and so all I had to do was show up at my appointment time, go through the paperwork process, and I was out the door in my new Equinox. It is because of the staff at Ganley in Aurora that I have twice made the hour trip from Canton to do business there. I am more than pleased with the service, inventory, and care and will continue to do future business with this staff.

Scheduling service was easy, unfortunately they didn’t put my tire back on correctly when I got a tire rotation, so I had to return to the dealership, which was a little frustrating. That being said, they fixed the issue and replaced the part that broke as a result. I was pleased with the way they handled the mistake, and appreciated their honesty and work to correct the issue.

James and Mark are great to work with at Ganley Aurora. These guys are the best in the industry. We have bought multiple cars from Ganley Auto.

Joe was amazing! Great costumer service. I was able to leave with what I want. Thank you!

I had a remote starter installed on my Chevy Equinox & they did an excellent job!

Matt Ingersol made the process of purchasing a used vehicle very easy. He was very informative about the vehicle and the buying process. The purchase was completed in just over an hour. I would certainly recommend this dealership to friends and family!

I met with John Hepke with regard to leasing a Chevy Trailblazer LT. John let us know they had a different model available, the Trailblazer RS, if I wanted to check it out. I ended up liking the RS a lot more. I came in with a budget in mind for an LT, and John was able to stay within that range even though we jumped up a model to an RS. John and his team were very friendly and easy to work with. Overall very satisfied with a stress-free experience.

Isidro was knowledgeable and friendly throughout the whole process. I would highly recommend Ganley of Aurora and Isidro to anyone interested in a vehicle!! 5 Stars.

They are low ballers and dont care about repeat customers obviously.They will send you emails saying they will give you more than blue book value. Then when you get there they offer about a $1000 to $1500 less and if you do sell they will make 6k profit. Ive bought 2 vehicles off this business. Never will I again.

Matt was super helpful and made the leasing process seamless. Super happy with my overall experience. Thank you!!!

It was an expectedly pleasant experience. I did feel the communication was a tad lacking as I had to call and find out my car was staying over night. I felt I should have been called when that event was triggered.

Sam is great to deal with. James went above and beyond. Finance was easy to deal with. Overall great experience

Matt Hart was my sales person and he was excellent! I purchased a Yukon from him back in 2019 and drove 8 hours to purchase it. We spoke on the phone prior, he sent me several photos of the vehicle so I could see it up close, and answered all my questions. I did the same with my trade and it worked out fantastic! Matt is SUCH a pleasure to work with. Extremely personable and genuine. The vehicle was immaculate when I arrived and was everything I expected. I purchased it and drove it home that day. I had a few questions after I got back to Wisconsin and he ALWAYS responded within a very reasonable amount of time. I recently traded in my Yukon (nothing wrong with it) and I needed help getting in touch with someone to cancel the warranty I purchased on it. He once again was quick to respond and happy to help! Matt connected me with the right people and had the forms all ready to go the next day. Hard to find people who are willing to go above and beyond these days. If I lived in Ohio I know for a fact Matt would be the guy I would go to for my every 2-3 year vehicle changes :) Wishing you all the best, Matt! Thank you for everything!

Very professional, Gave me a great experience. Car was clean and ready to go when I got there. The part was not under warranty but they gave us the goodwill warranty and I so appreciated it, as the car has under 20000 miles and is a 2018. Thank you so much.

Very quick service and they honored a competitor coupon which was nice!

Had an awesome experience as we moved from Hawaii back to Pennsylvania!Josh and the team were great communicators and quickly provides information on the vehicle as requested. On the day of pickup I was in the office no more than an hour.Quick, easy, and fair! Would definitely recommend them if you’re in the area or even if you have to drive out of your way.

DO NOT BUY FROM HERE!! I bought a car and within a month it had issues. I took it to a mechanic and they gave me a whole list of problems, Im waiting on a price estimate now. Dont buy their broken cars.

Cassidy showed great customer service, she was great in every way, polite, patient, informative, great personality. She is definitely by far the best car sales representative I’ve ever had the pleasure to meet.This is the first brand new vehicle I’ve ever bought in my 49 years.Both managers were very good and they helped me with my trade in and financial options, both are very knowledgeable on Chevrolet products and services.This Ganley Chevy team is the best in treatment of their customers ever!!!!Previous Chevy dealership owners here were rude, obnoxious, uncaring individuals.This current team again was a extremely good experience!!!And to Cassidy, she’s someone I’d want working for me, she represents the true Chevy I used to know and now had come back to Aurora, Ohio.

We went to the Ganley Aurora dealership and started looking at the 2021 Chevy Equinox. We are a previous Chevy Equinox owner and wanted to check out the new colors. In our time there, we met with Isidro Cora and he was excellent to deal with and talk to. Isidro was very knowledgeable and very understanding as to our COVID-19 concerns. Isidro answered all of our question and gave a lot of additional information that was wonderful. We also met with the sales manager, who was very honest and forthcoming with any information he had to offer us. We felt that Isidro was very honest as well. After many discussions that day, we ended up purchasing our new 2021 Chevy Equinox and traded in our old Equinox. They made our new car buying experience spectacular. We would highly recommend Isidro Cora at Ganley Chevrolet in Aurora, OH to anyone who is even thinking about purchasing a vehicle.

Friendly and not pushy. Always treat me well! This is my 4th lease from this location and I plan to come back!

Not happy! Switched from dealership in Macedonia and decided to try Ganley in Aurora. John in service seemed nice so I had a bunch of recall stuff done on my 2016 Chevy Silverado Z71. John mentioned my brakes were low and suggested they get replaced. I was a bout to have surgery so I went against my better judgment and trusted them to do it. $800 and within a couple days it was squeaking so bad when I would stop that I couldn’t drive it with the windows down. Called and told them, John said bring it in we will make it right. Setup date, stopped after work and had my wife drive there to pick me up. Well John didn’t put it on the calendar so they couldn’t get it in. He apologized and asked if I could bring it in a couple days later. I did and then he called me to tell me it was done. He said they couldn’t find anything wrong so they just greased it. Well it didn’t squeak for 2 days but then even worse! John said bring it in. They supposedly changed the pads out and just cleaned the NEW rotors up. Well guess what, about 2 weeks later and it is unbearable!!!!! Called John and left him a message that I was going to go to Charles Chevrolet in Garrettsville. No call back from him no nothing. Now I have to change brakes out myself and all I did was throw $800 out the window and inconvenience myself and my wife for a month! Ganley Chevy in Aurora needs to fix their repair facility (mechanics, parts and service managers) never will I nor anyone I know, if I have anything to do with it, EVER EVER go to them to repair or service a vehicle.

John Hepke is great. Both my wife and my mother-in-law were looking for a very specific vehicle that was not available on the lot and John has worked tirelessly with the management team to find them the cars they wanted. In addition, he found a Silverado for me that I am very happy with. The customer service has been exceptional and John has been available to answer any and all questions sent his way. In addition, as the manager, Nick has provided exceptional support throughout the entire process. Needless to say, we will definitely be back.

Patrons are greeted warmly and treated with kindness and respect. Experience is top of the line! Everyone in Service from the Techs plus the staff that takes care of you upon arrival and dismissal are the best!

My husband and I went in to trade a car and get a Jeep! Not only were they nice, they really helped us to comfortably purchase a vehicle. We had Matt as our salesman! Really helped to get us a good deal with our situation. Manager was awesome. Overall was the beat car buying experience we’ve had! We will do business with Ganley again!

Let me start by saying the salesman I had was a good dude very professional no problems there at all. My issues with the management and how they handle the deal I was trying to make. First they lied to me about the price of the truck I was trying to purchase said it was higher than I had saw the previous day. Not the end of the world I got them to lower the price.The biggest issue I had was complete lack respect when it came to the trade-in of my truck. Every single thing they used to show my cars value was wrong. I went to each one of those sites put in the VIN number and was 10,000 higher than anything they offered me. When I showed the salesman this and asked to speak to the manager the salesman came back and said he refused to speak to me. That right there shows a total lack of respect and very unprofessional behavior.

Joe Z. our salesperson did an outstanding job. Listen to what we wanted in our son’s new truck then going out and making it happen. Thank You for the great buying experience Joe Z. It added to our excitement of giving the gift to our son.

My service member who handle my oil change was awesome,polite and professional.im really sorry I cant remember his name and give him the proper shout out he deserves

Bought a used vehicle, but an oil gasket was bad. Didn’t know that. Made and appointment and 20 minutes later it was identified and repaired. They happily sent me on my way and I was a happy camper.

Nik Stuart worked with me to locate the vehicle I wanted (which was in Illinois) and made the arrangements to get it to their dealership in Ohio so I could purchase it. He then handed me off to Josh Miller who finalized the sale and processed everything for me so that I could take delivery as quickly and painlessly as possible. The overall experience was great and Im very happy with my new vehicle as I got exactly what I was looking for at a price that was reasonable.

Matthew Ingersoll was my salesperson at Ganley. He did a fantastic job throughout the entire experience. Matt was honest, polite and extremely knowledgeable regarding the Chevy Silverado 1500 that I purchased. He worked hard to get the best price on the new vehicle and get the best return on my trade. When the truck I wanted was not on the lot, Matt did an extensive search to find the truck. Unfortunately, the truck could not be found. I ended up ordering the truck and Matt, again was very helpful throughout this process. After the order for the truck was completed, Matts communication was wonderful, keeping me up to date on the completion and arrival of my new vehicle. I have been a loyal Toyota customer for almost 20 years. If my experience with Matt is and indication of my new experience with Chevy, I feel a long relationship has developed with Ganley.

Got in and out quickly. Caught a ride to work from porter so I didn’t have to miss any work time because of service. Great job washing too!

After contacting several dealers looking for trucks, Sam was the only person to make an effort to help us. He found us discounts we could use and was very helpful through the process.

1st time buyer from Ganley of a 2020 Chevy Silverado RST Duramax. They had the truck and followed up on the service! Accessory installation, nitrogen tire fill station, and oil change have been friendly fast and excellent.I will be buying all my Trucks here from now.

I am very happy with the way I was treated, there was no pressure Joe Z. was very pleasant to talk to he got the car I was looking for this car will take my wife and me through retirement. Again we are very happy with our purchase.

Terry was absolutely the best! We will do business again !

I bought a used car at Ganley in March 2021. I dealt with salesman Joe Z. Joe had great communication and responded to my texts quickly. I was an out of state buyer and Joe did a FaceTime walk around for me. I ended up really liking the car and the price was fair and I was given a fair price for my trade-in.The reason for 4 stars is due to the shadiness regarding financing. Ganley obtained a “great rate” before my arrival. I had also obtained a loan on my own and when I disclosed my better rate, Ganley’s finance guy called his friend (wink wink)who works at Wells Fargo (on a Saturday)and miraculously was able to beat the rate that I had gotten. I know financing is another avenue for dealers to make $ but this is the stuff that sours the whole experience.

Stoped in to test drive possible purchase a used truck had my paint uniform on and no sales man can even say hello. will not be back to this dealership wast off time I will purchase from somewhere else!

Took a 2003 Chevy impala for a test drive and felt a steering shimmy at speeds over 50mph. Asked both Joe who I dealt with for the test drive and later matt who happens to be one of the sales managers to give a call back when they could get it fixed. I was told I would get a call back 4 days ago about the status of the car. Still have not heard anything. Was trying to buy a car, but now Its left a bad taste in my mouth in my dealings with them

It is typically good this last trip I did need to come back in within minutes of picking up my truck but I am not sure the tech could have helped that. one item that does resonate with me is when the truck had about 50,000 miles on it I asked about my headlights and the amount of moisture in them and wanted it fixed as it looks horrible and I have never seen another truck with them like this (not one). the tech told me this is normal and the only way to fix was if I garaged the truck in a temp controlled building otherwise there was nothing to do. when I cam in for my oil change around 61,000 miles I asked again about the headlights as they were worse and the service rep told me the price to replace them since it was out of warranty. SO when it is in warranty the lights are fine leave it but when it is out they are more then happy to quote new lights. this has not sat well with me at all.

I was very pleased with the service that I received at my dealership. and I would be more happy to tell all my friends about the service you would get. Please continue to do a good job. and I would like to exspecially say that Mike Lanham is a great salesman. He is polite and make you feel like you are important. Please recognize his salesmanship there.I am on my second car with help of Mr. Lanham. A very good person.Thank you, Ms. Catherine Matthews

I had a great experience at Ganley of Aurora. They were able to get the exact truck that I wanted. I worked with Matt Ingersoll, he made the car-buying process easy and a lot less stressful than my previous experiences. I will definitely be buying my next vehicle from this dealership.

I have nothing but good things to say about Ganley. Not only would I recommend, I have recommended, and now my friends recommend. We are multiple vehicles purchased and just as pleased as the first time.

I had just bought a used car as is at another dealership. I was getting a service alarm for the air pressure monitoring system for the tires. Ganley took me right in, found the problem (a sensor) fixed it and got me out in a reasonable time. They also service my summer car every year including detailing and do a wonderful job. I am very satisfied with the Ganley service department. I highly recommend them.

Dan took me right in. Diagnosed the issue(s), replaced the part needed and was out of there in a timely manner.

The Service Department provided an awesome experience...asked if I was waiting and directed me to the customer waiting area...when the requested oil change and tires were rotated ...he explained to me why they didn’t wash my car... I could return any day to have the car washed...note it was raining

My salesman Sam is wonderful. He listens to my concerns and what I want and he does his absolute best to deliver.

This was the second vehicle I purchased from Aurora Chevrolet in 30 days. First a Trax for my daughter and then a Silverado for myself. James was the reason we came to the dealership and his team did a wonderful job both times and we could not be happier. Great value. Great service. Would highly recommend.

Everyone in the service department was helpful and friendly.

Great service. The workers at the service desk are always so kind and patient.

Sam Frankina was the greatest. He was courteous, prompt, knowledgeable and very quick in the process. I will for sure hope to work with him again in the future. Thank you.

Isidro and Matt were wonderful! They worked with me over multiple days to help find the right fit for a new vehicle, and I could not be more grateful and appreciative for their hard work and patience!

Had a great buying experience with this dealer. I am an out of state buyer. The dealer helped me complete 90% of the documentation part before I got there. My salesman Isidro was completely upfront about the car I was buying, willing to go the extra mile to give me confidence regarding the condition of my car. He was very attentive and easy to reach by phone. There were no games or hidden fees. The dealer fees were absolutely reasonable.There were no hidden damages to the car. It was very refreshing dealing with honest people on the car business.I would highly recommend this dealer to anyone, even out of state. I was in and out of the dealer in about 1 hour.

I drove an hour and 50 minutes to this place from where I live for a 2016 Chevy Cruze. I made sure the car was available for purchase several times before getting in my car to make the drive. When I arrived the sales man told me this car had been sold an hour before I got there. Which he didn’t text or call to let me know while I was on my way. (Says it was sold by his coworker)After telling me it was sold he tried selling me a bunch of junk cars instead. When I wasn’t happy with that, he tried getting us to buy cars that would need bought by their store, fixed, then sell to us. Mind you the selling price was thousands from the price of the car we came up to purchase.This was the worst car buying experience I have ever had in my life.They clearly just wanted a sale so they made me drive up thinking if I came up there I’d would probably settle for whatever used non Chevy was sitting on their lot or they could try and up sell me and make me spend way more than I told them I could spend.There’s no way that you’d let your coworker steal your sale. Not when you’re making money off it. You’d tell all your co workers you have someone coming up to look at a certain car. Just so you can make a sale. This place is absolutely pathetic.I ended up going somewhere else local to me and they were fantastic. I was out the door with my new car in 30 minutes.

My vehicle was in for service, and to see why my Equinox would fishtail.Very please with the Service Department, Tech. Everyone friendly made my first experience at Ganley great. Will be back.Very professional snd caring staff.Yvonne Stephens (Poling).

My sales person Cassidy Hummel was amazing in everyway possible. Cassidy was very patient and accomadating in my search for the right vehicle for me. Cassidy is also a very genuine and honest person which made my decision to purchase my vehicle so much easier. The dealership is very neat and clean,and everyone I encountered at the dealership was very friendly and knowledgeable.

I love that I didnt get stressed out. Friendly staff. I was a little disappointed because I wanted a Equinox, and I was only offered a Trax, but the Trax is growing on me. Cara and Joe were great.. I recommend them to everyone.

Matt is an amazing person and always makes purchasing a car seamless!!

The service team was great. Dan and Tabitha were kind, knowledgeable, and helpful. I have a Chrysler and may consider service there just because of the service team. Very satisfying.

Isidro Cora was a great salesman along with his manger! They helped me get into my dream truck and worked with me every way possible to make it happen! Thank you again! I highly recommend Isidro as your salesman

Dominik was awesome in helping me get a new Silverado crew cab. My family is growing and I needed a truck to grow with us. He was very friendly and listened to my wants and needs. I could not be happier with the deal we made!

All was good. keep up the good works.

My oil change was fast (an hour), I appreciated having my car washed, and everyone I dealt with was friendly and helpful.

Matt was an excellent help in finding the right Traverse for my family. He was very responsive and represented the Ganley of Aurora right. This is my second purchase from this dealer, and I would recommend it to anyone who wants their car buying experience to be as smooth as possible.

Fabulous Wonderful Great Experience

Not sure why they wanted me to sign up for onstar seemed a little shady as in a sales benefit for them see no benefit for me. Also I have been getting oil changes there and no one ever mentioned my back breaks were low and they said they were in the red and I would need new rotors. Seems so wrong that either no one mentioned something in the past or they sold me extra parts I really didn’t need. Don’t think I’ll be buying from this dealership when my lease is due in a couple months. I was walking around the sales floor and no one bothered to say hi or asked if I needed help.

Perfect experience buying a new Truck. Isidro walked me through all the trim packages and choices so I could get the perfect truck. Very educational/patient experience. I talked with 5 different dealerships during this process and landed at Ganley. Very Happy. Thank you!

I have to tell you Ive never been there before, a beautiful facility clean and tidy.

Felt very comfortable there ive had bad experiences at car shopping everything went well super friendly staff and atmosphere

Kind polite employees. Went quite smoothly.

Domonic and James were professional from start to finish. Very easy car buying experience, and all verbal promises materialized. Thanks! Tom E, Chagrin Falls, OH.

It was friendly. Time I anticipated to do the oil change and check up.It was a good experience.

Very happy with how everything went. Smooth and quick and everyone was very pleasant

Jonathan Calabrese was very knowledgeable about anything we ask him about our 2015 Tahoe. He made us a deal and he helped up with our trade in which we were upside down in. He is the best! So happy with our deal. Go see him, you wont be sorry you did..

Very easy to deal with and and made the purchase smooth and timely

Everyone was very professional and nice. Easiest car buying process that I have experienced. Our salesman, Mike L. was very professional, very welcoming, and put any worries I had about buying a new car to rest. I would absolutely recommend Ganley of Aurora to everyone.

Mike Lanham made it easy for me, he was knowledgeable, answered all my questions and really helped me make the best decision about my lease.

The initial call to customer service was outstanding. I have a new vehicle and had cancelled the service appointment at the dealership where I bought it, due to misinformation and poor service. The service representative at Ganley was informative, efficient, and courteous. I was not informed that my first service was free, where I bought the vehicle, or even what service was needed. On arrival to my appointment, I was taken in promptly, and my vehicle was returned serviced and washed (another service the original dealership did not do). The service manager offered me a month of OnStar; Im still not familiar with this service or what it entails. Nothing was explained to me when I purchased the vehicle. Unfortunately, I had the last appointment of the day and still missed out on an explanation of available services and features of my vehicle. The waiting area was clean and comfortable but offered no beverages or snacks. This is the only area of my visit that could be improved, but it is very minor. I would have used a vending machine outside of the area, but none had a credit card option.

This has to be the most incompetent dealer i have ever worked with. I have taken my vehicle in multiple times to have issues resolved only to arrive and the issues with the vehicle are still happening. The most frustrating thing is to ask the dealer to verify everything has been resolved prior to arriving only to discover the same issue being present

Awesome ! Service , sales and finance people !

Never had a problem with any of their service work , quick and efficient!

There awsome

Both Matt’s were knowledgeable and made the dreaded car shopping experience painless and easy. I will recommend Ganley Chevy because of them.

I could not have asked for a better experience. I worked with Mr. Matt Heart. Every dealership need a Mr. Heart. He is a kind and very knowledgeable salesmen. I came into the your dealership because I was doing a caladderal trade. My last vehicle was deemed a “ a lemon” and I had found my new one online at your store. I can’t say enough how happy I am with this experience and plan on shopping here for our future vehicles.

Prompt service. Straightforward communications

Friendly people. Got the routine maintenance done well and quickly.

Salesman and General Manager was upfront and very nice. They didn’t pressure in any way

I purchased a vehicle from Isidro Cora at Ganley Chevy in July of 2020 and I would absolutely work with him again. He was honest, respectful and friendly. The experiences I had with their finance and service departments were also top notch.

Service started and completed on time...staff went above and beyond to help me activate features that I did not know I had...will return whenever I need dealer service for sure

Ganley Chevy Aurora is very professional and friendly. I would definatley recommend them to friends and family.

Great service, polite, friendly and courteous staff. Didnt buy my truck there, but because of service experiences, we will be buying our next vehicle at Ganley Aurora in the summer!

Purchased a used vehicle from Ronnie Smith recently. Excellent experience across the board. Ronnie was professional and a pleasure to work with. He was prepared to meet us at our scheduled appointment time and moved us through the purchase process quickly.