I’m not normally one to write reviews, but I have had the most UNpleasant retail experiences of my life at this store and it’s so unnerving I feel compelled to share:I’ve been to this store twice in the last couple of months. The first time the customer service was non-existent (i.e. no greeting/welcome upon entrance or payment, no “you’re welcome” when I thanked the employee for my receipt, no words or eye contact with the women behind the counter at all, actually- overall an incredibly cold experience) but I brushed it off as an off-day for the female employee that was at the register and bought a couple of hats anyway.I already anticipated not receiving any acknowledgment upon entering the store (prepared from my first visit) but this second visit, this afternoon of 12/21/2020, the customer service was not only nonexistent-I have never felt so intentionally unwelcome in any store in my life.I sought out this store today because I wanted to purchase more hats as last minute stocking stuffers for my gfs, but when I approached the counter the woman behind the register was typing away on an iPhone and did not look up, or even mumble a simple “I’ll be with you shortly.”I thought it could be something work-related so I stood patiently behind the see-through plexiglass barrier as an awkward amount of time passed. I’ve worked in retail and try to give the benefit of the doubt in every situation because I’ve been there before and understand. She stops typing... then begins blatantly scrolling through something on the phone, as it became pretty obvious she was completely ignoring my presence on purpose. I was standing directly in front of her. Also, my friend and I were the only other people in the store, and I know she was aware we were there because we (my friend and I) had been chatting about the hats and other things in the store.I walked out of the store without buying anything because of how uncomfortable I felt.I’m not 100% sure it was the same employee both times I visited, but I believe it could have been (dark brown hair, not very tall). I kind of hope it was since it seems other people have had positive customer service experiences.Bad days happen, but feeling shunned as soon as you walk into a store? Not common. Not professional. Not OK.Etsy has the same inventory- a wider variety, in fact- and I’ll wait for shipping any amount of days over stepping foot in this store again.Twice in a row is enough for me. So uncomfortable.Edited to add: this review is in reference to the location in Lenox.