Always friendly close to my job excellent location downtown near five points Marta station always has great quality customer service and great deals on monthly plans and devices

Great costumer service very helpful a bit pricey for me but its worth it

It was good. The people where friendly. They even put a automatic pay so I dont have to come out in the cold. Saves me $3.00.

This store is AWESOME 👏🏽 It was clean. The staff was professional. It felt like a family. I got great deals on phone service and accessories. The management there is amazing.

The salesperson that assisted me was awesome.

The one I went to was totally fine and got great help with my phone!

Definitely the best staff in Atlanta! I wouldnt go to any other location!

I am so upset with this company. The best thing about them was no contract and that you could pay when you can. Now you have to have a due date and then they want shut your service off and have you pay $80.00 bucks for a time that your phone wasnt even on. Instead of pay $80.00 for the next 30 days like they did in the past. Probably because there link up with T-mobile now which anyone has had them know there customer service is the worst! Metro you went to being my favorite to being the worst! No one wants contracts or due dates, if I pay you $80.00 last week and my phone been off. What gives you the right charge me another $80.00 within the week. Thats not even fair! Just for that I could just have straight talk and call it a day or another provider!

My experience was good the young lady that help me gave me good customer service.

Went in there because my phone was stolen and lost, but i have another metro phone with sim card. So all i wanted to do was a device switch and i needed to do it in store because they couldnt over the phone since they needed to text me a verification code but since my phone was stolen i was not going to be able to provide that code so needed to do it in person at a store. Anyways went in and one of the employees of the bat told me i needed to purchase a new sim card. i told her i already have one why do i need to buy a new one. She just said because i do. i worked for metro so i knew this was bs😂. Went to another store and they did it with my old sim card. Just charged $15 for switching fee. i know sim cards expire if they are not used for a while but mine was clearly not expired since another metro could still do it.Dont come here! They will Rip you off!! And on top of that BAD Area!!!

I went to establish service and get a phone. I knew exactly what I wanted. I went in and told Nicholas the plan and phone I wanted. I explicitly said that I did not want device protection not did I want their security suite. When I never got a notification for the free Amazon Prime, I looked at my account. Here is what I noticed:1. He gave me lower plan and added the device protection thinking I would not notice.2. He used my middle name as my last.This is blatant misrepresentation so that he could sell additional products. There was nothing to sign and my receipt did not reflect what he signed me up before.They also need to update their hours online. I took off early on Friday to buy the phone. Online said they closed at 8, but when I got there at 702, they were closed.

Needs improvement on there professionalism. There payment machine didnt accept debit cards only cash and they didnt even take the time to post a sign on the machine to give us customers a heads up about it . Then the wait time take too long. I went in there with intentions to pay my bill, to be in and out and end up being in there almost an hour.

My phone was stolen and I was freaking out. They was able to pull up my account and let me know I was due for an upgrade. I only had to pay about 200 for the IPhone XR because I was approved to finance. Jasmine and Candice really did help me out because they know that day was crazy. 😩 Thanks ladies for being patience with me during the whole ordeal with this phone situation. Give them a raise they really took their time with no attitude. Great customer service.

The greeter was wonderful and went more than out of his way to assist me. However, the actual sales person was horrible! He didnt have any information wouldnt or couldnt answer my questions. He spoke to me like I was less than human and couldnt be bothered. He began adding things onto my purchase but wouldnt tell me the price of them and his attitude only became worse when I asked him to remove them. He continued to speak to me as if I was stupid. I only made the purchase because I needed to replace my broken phone. But I may return it and purchase it at another store.

Ashanti was a very good employee when she served me. Very easy to understand and very nice. I like that store because of the different variety of phones.

What store mobile store do you know that does NOT allow its customers to recharge their cell phone.I have never, in all of my years, encountered this level of disrespectful disservice.I just recently purchased a new phone from MetroPCS. Ive been having non-stop problems with it. I spoke with customer service last evening they suggested I go into the store to see about a replacement. Phone is not more than 33 days old. They want to charge me $40 to replace the phone that not more than a month ago I paid $200 for. I asked to speak to the manager and the dude helping me went to get the manager and told her counting her money I could wait. I waited for about an hour and a half for the manager came out and was just as unfriendly extra staff. Explain to them my problems and asked if I could show her. What could cause my battery was dead they wouldnt let me charge it so that I could show them the problem. Not once did they ask me for my phone number. Not once did they attempt to pull up my account to check the notes. The only thing she told me I could do need to pay $40 for the phone or ship it off for 2 weeks. They say when a fish rots it does so head first. During my hour-and-a-half wait I watched customer after customer come in with problems and leave just as frustrated if not more so when they came.I would kind of expect that from an authorized dealer. This is a CORPORATE STORE that treats its customers as if they are a burden and in the way instead of the reason they even have a job to be late for in the first place. I asked for the number to the regional office and she refused to give it to me. Instead, she gave me Ernests (the other store manager) card and told me not to call for 2 days because he wouldnt be there. Ive gotten nowhere with this band of disinterested and unconcerned examples of How Not Tos who put the needs of the customers so far down the list that they forget were there.😡😡😡😡 You cant begin to imagine the frustration.

Service horrible.Uneducated help not knowing or having working knowledge of the phones... Nasty attitudes from employees as if entitled to be there. Manager was cool tho

Their family at metro PCs is great and I will invite a friend to get services with metropcs 😎😎

Super excellent customer service at this store had to go buy a phone from a dealer store but still had to come here to get my info out old phone and Tenisha got me taken care of

Super clean and nice! The associates are polite,fun and helpful.

Tenish was great caring found out both of our special days are close together!!! True to the end u go girrrrl😄😄😄😄😘

Welcoming employees. I found good deals with PC Metro shopping at here.

They were very nice n friendly I would definitely come back

They are incredibly slow and incompetent. It took 2 trips to the store where I spent 3 hours the first time and 2 hours the 2nd time to add a line to my existing account and upgrade my current phone. I left the store only to find out they put the new phone number on my upgraded phone instead of my added line. It then took 3 long tedious phone calls to get help before I finally asked for a supervisor that could straighten out the mess. I was without service for 14 hours. I was at work which made it very difficult to spend hours on the phone having the original problem fixed. STAY AWAY FROM THIS METRO PCS.

Went in for Bluetooth, somewhat expensive by comparison... Then couldnt purchase it.I left Sprint for this?My apologies... But I may have to rethink this service

Its a good store but they need to step it up on there phones 🤳 not have the samething like everyone else have and put the customers in a trapyo get more money out of a person the customers and some of there phones dont be loud while ur talking the volume button doesnt go any louder while ur talking 😕

I go there frequently and have yet to experience anything but a professional, courteous, and very helpful staff.

JaCory B was awesome with the customer who lost her phone. I had to step up and congralute him on his attitude and patience

One two places I love to go to to pay my Metro bill.

5 star store!!!! Best store in Atlanta. The new look is amazing

Good place to buy cell phone, outside of five points station

Very helpful with assisting you with your needs as a phone service provider

Deione was great today. I came in to get my account number because I wanted to switch to to sprint,He stopped me before I walked out the door and I winded up buying a iPhone 7plus with beats by Dre. Thanks Deione and his Metro pcs team

The Indian associate who works the morning shift (9am) is rude and theyll never have to worry about my business again.

Very helpful employees, I was in and out of there within 10mins

Location is perfect arnell and deione did great assisting me.

Adrian with Metropcs really went out of his way to help me with my new cell phone the Lg Styol 2 plus. I was trying to download a certain app and i could not get pass the phone stating i need permission. Adrian listen to my concerns and provided me with several options, i did not know i had. However, he explained the consequences of dowloading the app at my own risk. Mr. Adrain customer skills were very much appreciated. Ms. Carol S. Wright thank you.

The perfect place to go and get it done.

They love trie there custmers right.

Was in and out super fast. Got exactly what I wanted.

Best location. Very polite staff

Good people

Very professional representatives,they truely try to help with you needs in purchasing a phone or simply trouble shooting.

Staff is very helpful. This location always has the latest cellular devices.

Portable phone service very affordable phone service

Great service. Plenty of associates to help and a variety of phones.

Great experience... Great new look

They answer all questions and help u understand

It is convenient for me and it has wheelchair accsess

That is they didnt care what I was talking about and they didnt know how to fix a phone

Nicole and tenisha was very friendly and we was turned up they worked together and got the job done W1 Brooklyn newyork

I was deceived into paying for ear phones and portable charger claiming it came with the promotion ...but it wasnt ...pissed

Great deals on phones. Friendly staff!!

Be careful! They trying to cheat you

Nicole was patient and very helpful .......

Wonderful store!! Great staff!!

They charge you for every little thing now and before they merged with T-Mobile it wasnt that way! That sucks!

RIP Customer service. and gangsta rap is not appropriate store music.

Very generalized service. Lacking detail customer service.

It was like pulling teeth to get someone to take my payment. Not the customer service I expect from a Corporate store 😔

Staff is good and helpfull

This place is slow and very rude they dont want to help you

Great service!!!! Arnell was amazing!!!

Horrible customer service!!

D was very helpful

The location is convenient

Great customer service

To slow take to long to get out

I thought the taxes were a little high

Good Service there

Great customer service

Great friendly people

Good Service !

Great service

I love it

The lines are 2 long

Hook-Up

Convenient

Go see Lawrence

Slow service

There is no good service. The skills of the people who work here towards the client are very bad, they do not speak Spanish, only one and is almost not present.