Stopped in to inquire about a mass airflow sensor for my daughters Volvo. The young lady knew exactally what it was and gave me several options. I ended up ordering it through Advance Autos on-line service with free shipping. The part arrived in four days. Didnt fix the check engine light however. I think that may require changing the oxygen sensors or some part like that. But Advance Auto did a great job. Imagine, people who actually want to work and not sit around and collect government subsidies. WAY TO GO GUYS AND GALS! Pay attention slackers.

Went to go get a battery and I stood in line waiting excessively long waiting to get help considering it was fairly calm and not many people were in there, I wasn’t treated properly what so ever while walking in, I over heard the manger herself who goes by Christy talking poorly about her staff going by the names Noah complaining about his absence due to him being sick and making fun of other appearances. I don’t mind what anyone has to say but if you are to talk poorly or ill of your staff or customers please be sure that no one hears. I’ve been in once before and heard staff members cursing while children were in the building. Quite frankly after my last visit I don’t see myself returning to this specific establishment and I hope someone in management see’s this and will take care of this issue immediately. Used to be a great store I years ago but it’s poorly ran and completely turned upside down!!!

Half the time, the staff at this location is helpful. Other times inconsiderate or blatantly rude. Had an employee tell me that my choice of car belonged in the dumpster. Not sure Im coming back after that experience.In all fairness, they usually have something close to what you need, but typically the cheap versions or not quite what you came in looking for. Also, most of the products on the shelves are surprisingly dusty at this place. Not that hard to wipe things down every once in a while.

People in here were super helpful. I ordered the wrong part because I forgot the year of my car, I brought the part I was replacing and when the man saw it he knew it wasnt a match and stopped the sale. He helped me figure out a silly mistake without wasting more time.

Needed new wipers for a car in our office fleet. Colton had me in out of the store with blades installed in less time than it took me to write this review. Having gone elsewhere on my last car which took 3o+ minutes for them to figure out, I like the kindness and service I got here more. Thanks Colton!

I have four stars mostly for the reason there were only two employees. One employee was helping someone else on their vehicle and i was very happy the other employee put a new battery in mine. People were going into the store still and there was no one to help them. It was really no ones fault. The employees were very knowledgeable and very fast. One other problem was the location. I might be wrong but it seemed during the day when that area is busy (schools etc) it seems getting in or out would be difficult. I would go back. I cant think of any other auto shops around the location.

Christy was awesome. Went above and beyond to help me with my air filter and super duper friendly to boot. Management, give her a raise! Totally amazing. Thanks so much!

Is this place open doesnt look look the grass has been mowed all year

Rude, unhelpful guys who work there. Act like they are doing you a favor just checking you out.

Very helpful people. Decent prices on parts. Most items are in stock when I need them.

Nice and friendly customer service , took the parts out of the box to let me inspect them to make sure everything was there and made sure it was the right parts I needed before I even paid for them

Theyll help you get the stuff you need for your vehicle.

The people who work here are friendly and relatable. They are quick to do their task, but do it right. When helping me install a new battery the lady pointed a few parts that didnt look too good. All she did was glance over. She knew her stuff! I took my car to mechanic and they agreed with her judgement. Potentially just saved me a severe headache of being stuck on the side of the road. If not loyal to the store for the price, then be loyal customers here for the fantastic customer service and care!

Cant believe how expensive windshield wipers are

I just wanted to say thanks to Casey Jean and Jamil today. My car battery died near their shop and they went all out to get me going again! They even had water for my two big dogs. Thanks again, this is a great shop!

I purchased some windshield wipers from a different Advanced Auto Parts store a few months back and was having issues getting them to fit into my car. Due to all the craziness of Covid I lost track of getting them on. I was out and near this location so I decided to stop in and see if someone could assist me getting them installed. Adrian helped me and brought to my attention that whoever helped me before sold me the wrong wipers for my car model. He went to the shelf and grabbed the ones I needed and installed them on my car. He didn’t charge me for the right wipers he installed and just took the old ones back no questions asked. Great great customer service and I really appreciate people and businesses that take care of their customers! Keep being awesome!

Amazing service and a huge shout out to your above and beyond employee Sara Jean. Beautiful smile. Priceless luagh. And a voice that when you hear Yall come back and see us. Makes you wanna go home and break a part just to come back.

They were nice but they are currently not doing diagnostic testing due to covid. That didnt make sense to me because we could have stood more than 6 feet from car while they ran the test. Very disappointed...

This store has some of the Worst employees. They leave you on hold for extended periods of time, they quote you a price one day and almost double it the next when you go to purchase the part, you call another location and check the price and its almost half. I have no idea what is going on here and I really dont think they do either. I was quoted 130 and 180 for a small 450 CCA battery called another Advance location just down the road and was quoted 80. I spend thousands of dollars on parts every year and this is the service that I get! 😡

Very friendly and knowledgeable staff. Two of them even speak Spanish. The prices are really good as well.

Wonderful experience helpful and knowledgeable staff you can tell management in this store is second to none

I went in yesterday to stock up on car cleaning supplies and literally had the best time! Brandy did a fantastic job with taking care of me, she is a keeper! =) Thanks Brandy!

Super knowledgeable staff. Friendly and very helpful. Great prices. Its the only place we get parts from and specifically this location.

Good help at counter, can figure out what you dont know to say you need! Even changed our old windshield wipers out for us. Found everything I needed, even a few things that will be terrific gifts.

Went into the Arden, NC store today to have my alternator checked. I was told by Matthew that He had to install a battery for another customer first and then he would help me. After waiting in the store for 20 minutes, Matthew finished and returned inside. He then started helping other customers that had arrived after I did. I waited another 10 minutes and finally had to leave. I will no longer do business with Advanced auto, there are plenty of other auto parts stores in the area.

Great service

Located at a busy intersection, so it can be tough to navigate at times, but well-stocked and folks are always helpful.

Showed up 20 minutes before closing with a headlight out. Chris not only found me the replacement bulb that I needed but put it in for me. He was professional, knowledgeable and courteous...I couldnt have asked for a better experience. I have always purchased batteries for our vehicles here and this is just another reason I will always come back.

Very helpful, had my instore pick up ready immediately

Very helpful, we were buying and installing spark plug wires on a complicated vehical and the people there came out and showed us what to do. Always great service here

All your basic automotive needs.Friendly staff.

I asked for a part for an older model car. I didnt even expect them to have the part in it stock and they didnt. However, I was able to pick up the part early the following morning. The staff was friendly and knowledgeable.

Top notch service getting a battery there. Very knowledgeable people working with fast and thorough installation even though they had a few customers ahead of me I was in and out in no time. Will always shop here in the future.

Anthony in commercial is the best parts guy around. I use him nearly everyday. good group of guys down there.

Great service over the phone!!! Had a question on engine coolant. The employee who answered the phone was very knowledgeable and gave me quick accurate info. That is why I like this place.

BEST CUSTOMER SERVICE. Dave is a life safer.My low beams burned out and I had to get them replaced ten minutes before they were about to close. They stayed open late and took their time to calm my frantic rush to get my headlights working again. I will not go to any other auto parts store! Thanks for having employees who actually care about their jobs. INCREDIBLE.

I really like this place. All the Employees are so friendly and helpful.

The people that work are awesome, good parts and always make you laugh!!

Easy to find what you are looking for and staff is helpful and professional. They always offer to help me with any routine installation of my purchases.

Very knowledgeable staff. They assisted me with my parts search, and also saved me money when I mistakenly believed I needed additional components for the work I was doing.

Was in and out in five minutes with what I needed. Great service.

Tried to buy a new gas cap for my car, it was throwing evap codes and the gas cap is the simplest fix. They have the cap, asked if they could reset the code so I can test to see if that had fixed my problem, was told they arent allowed to reset codes even though they check the codes for customers. Where is the harm? If they reset it and it doesnt come back then the gas cap worked, if not I have some other problem and the light will come back anyway. So...didnt buy gas cap, lost my business, going elsewhere

David helped me five minutes before closing time and I am ever so grateful.

They are pretty good at what they do the even offer to install some things like wiper blades they check your battery and even diagnose your car with the computer reader to help you get the right part, they dont have every part in the world but they can have them there quickly in just a few days.

Young man- employee,came out in pouring rain to replace windshield wiper blade that broke off while driving on I-40. Excellent service, great location, quick service. Thank you.

Helpful but didnt have enough hands to come out and help

Good prices and service

Quick and friendly. Thanks for staying open later!

These guys are always on top of it. Great customer service. Know their stuff. ALways helpful.

Everytime Ive been to this particular store Ive had a trouble free shopping experience.

Everytime I go to this Advance, the employees are all very kind and helpful.

Frendly everyone knows everyone and try to get to know people bthey dont good costomer service

Super helpful and very friendly always the first parts shop I will go to

The staff were really kind and helpful.

Thank you for your help guys!

Parts are good some times the tools are not the best tho.

Very helpful staff! Most car parts seem to be in stock or readily available

Friendly serv.Immediate installation . Very xonvenient

Only auto parts I bother with,fast frendly and cost effective

Good service and prices are okay.

The place was empty, and there were multiple employees there. Two customers walked in and the female worker interrupted the conversation that I was having with the person helping me multiple times, in mid sentences. That is rude and horrible customer service. Ill take my business elsewhere next time.

Most patient staff Ive ever seen.

Fast friendly service with a knollageable employees.

Helpful and efficient staff.

Went for a battery. They gave me a really good deal.

The guys in there are always nice and very helpful. I try not to go anywhere else if I can help it

They were there when I needed them. Walking distance brought me to Advance auto parts.

We got CV joints that had not been rebuilt at Advance on Fairview Rd. Wasted an entire day because of this dishonesty. Boots covered the space where the joints were supposed to be. They were not even there.

Great service and prices!

Good people

Nice guys had my parts

Make sure you are getting the right part! Just a few of them know anything about a car.

Great location and helpful staff.

Excellent selection and services

No problems

Can always find what i need.and always friendly

Not very happy here people are too young to understand that when you come into a business like this that you need help with your vehicle and instead they want to have an auto show in the lot and not pay you any attention sorry for the bad review but thats real

Bought new Wiper Blades and they installed while was there for Free What more could you ask Thank you !

Stopped in to get a brake light greeted as soon as I opened the door they let me borrow the tools to replace it in the parking lot before I drove 2 hrs home

Amazing staff, very helpful

Good parts

Very helpful employees!

They got the parts on hand

Be sure to hold on to your seats its a hassle to get them to honor a warranty without it

Staff isnt that knowledgeable but its like any other advance

Extremely helpful.

So helpful!

Had everything I needed

Good knowledgeable staff

Had what I needed

Staff dont seem very helpful!

Got what I needed.

Great store

Great service

Very helpful

Good service

Love it