I visited this store back in 2019. My experience was always terrible customer service. I needed a phone recently and the closest store was AG. I decided to give it another try and if the customer service was bad I would leave. When I walked in , it was a very pleasant atmosphere. I was greeted by Amanda , she was like a breath of fresh air ! She worked with me diligently, she was very professional , knowledgeable and was excellent in her sales ability! I am really glad Verizon has focused on changing this store around. and Amanda is a wonderful asset to your company. I will definitely return in the future !

I went into this Verizon store this morning and was helped by William Flores. He was not only very knowledgeable and thorough in telling me all the options available to me but also went above and beyond to make sure the Tablet I purchased for our disabled daughter was completely set up with her contacts and ready for her to use.I applaud Verizon for hiring an employee as capable and kindhearted as this young man and certainly reccomend this Verizon store because of it.Mary Lou Johnson

I have always had good service at this store in the past 5 years..Recently, when I brought my phone in with problems, all they would suggest is purchasing a new phone, each tech giving me a different reason as I went 2 days in a row to get my technical question ansswerd.. Stop selling and try to assist us!

Absolutely 5 star service at this store from William Flores on Friday 3/12 . I came in with a multitude of issues to be handled from service plans to new phones and everything in between. I warned William ahead of time that I was NOT tech saavy in the least and usually stayed far away from anything new or “complicated “ with regard to cellphones. He was patient and kind, taking great care to explain everything I needed to know to begin to build a base of knowledge with regard to my phones and plan. Not only building a great customer experience for today, but a better customer for life as I now am feeling much more confident in my own self management of the devices, and the knowledge that employees at this store are there for me when I need a little extra help in the future. Very empowering - thank you.

Taylor was extremely helpful and patient explaining how I can save as much as possible with getting a new line. Thank you so much for your kindness

Verizon customer for 15+ years: upgraded my phone which required a new contract- no problem. However, the sales rep told me that he was setting me up on auto-pay: I would get a better monthly rate that way. I agreed. A month an a half later, I had to pay a late fee because I WASNT set up on auto-pay and I missed my first payment. Also, my sales rep assured me that this new plan he was setting me up on would only increase my payment he another $20 or so. Wrong. It is about $50 more a month now. Lastly, he told me that with my new LG V60 phone, LG would send me a free dual screen case and I would be receiving it in about 2 weeks. That was 3 months ago. After calling the store 3 times about this, is finally learned that i was never registered to receive one and now that promotion is over. VERY aggravated about all of this.

I just had the best phone upgrade, trade -in experience at this location. Kyle went above and beyond to set me up with my new phone. Professional, courteous and exceptional customer service. Thanks Kyle! Recommend this location as all the staff were friendly and helpful.

Hello. I just purchased my new Samsung A71 5G at the Verizon store on Rancho Pkwy in Arroyo Grande, CA. The person who helped me was Taylor Grimshaw. He was wonderful. I have had a Galaxy S5 since 2014. It was a GREAT phone that I used many hours every day, but really became time to move into the new era.Taylor helped me find the phone that was perfect for me. He was so easy to deal with, was honest and patient and always polite.I will definitely go back to this store and certainly ask for Taylor. I will also recommend him and this store to others.THANK YOU Taylor!By the way, the new design and set up of the store is beautiful.

Taylor is hands down the best person at this store. So friendly and helpful! 10/10 recommend asking for him!

So, Google did an unwanted update and my wifes phone started to have app failures. We tried all the resets and re-installs we could think of with no success. We then went to the Verizon store in A.G. and found Trenton. Let me just say this; if you have a problem, SO SHOULD YOU!!! This guy knew his stuff. It took awhile for him to get the phone straightened out so he could reload the apps but he figured it out and got it right. As far as my knowledge with phones go, it was remarkable to watch him do his job. Verizon knew what they were doing when they hired this guy. Thanks Trenton, dont leave...Roy

I had a great experience when I got my new phone. I went in because my phone had a green bright light on it and Frankie Maldinaldo was able to assist me at a good rate. Usually when I get a new phone the process alone takes a good 2-3 hours and from going in, deactivating my phone, getting a new one and transferring my data, it took an hour at most. I would definitely recommend going to him if you need a phone!

Very,very helpful. Took his time and really did a good job.

Great help which I very badly needed. Frankie was very knowledgeable. And eager to help! I will stop telling everyone to avoid Verizon. I was mad when I came in and left happy. And extremely relieved.

My 4 year old phone was on the way out so I stopped at the Verizon store in Arroyo Grande. Brianna Lee was the person who helped me. I always dread upgrading my phone due to the time it takes but this was the easiest it has ever been thanks to her expert help. She even called me the next day to see if I had any questions. Thanks Briana.

Frankie did such a great job! I’ve been struggling with my Apple ID issues for almost a year now and he fixed everything. Great attitude, and was overall very helpful. Great service!

Always helpful. Rarely crowded.

Taylor is the best account manager ive ever dealt with. If you need anything I highly suggest talking with Taylor. I went to to the store in Santa Maria and dealt with a young man who quoted me, Taylor was able to beat that price with better deals.

Our experience with Amanda was marvelous. She answered all of our questions and made sure we knew all of the deals available to us. We are very happy and grateful for all of her help!

I cannot say enough about the amazing service we have received from Taylor at Verizon in Arroyo grande. He has consistently provided extremely helpful, knowledgeable, and friendly service from the day we stepped into the store. He always goes above and beyond and takes care of all of our cell phone needs. He is a gem! I truly hope that he is acknowledged for his amazing customer service. We recently switched over from another carrier and have not regretted it for a minute. I would highly recommend Verizon to anyone looking for a great cell phone carrier. Taylor is the best!

Amanda was very knowledgeable, friendly and patient and answered all of my questions. A pleasure to do business with her! She made my experience a smooth transition.

I always have the greatest experience with Trenton Ford he was absolutely great in setting up my phone and transferring my information.He is the BEST!!!??Joanie James

Trenton was amazing!!! He was able to get us in and out in a timely manner. This was the fastest Verizon visit I have EVER had 😊

Frankie was extremely helpful and advised us on the best plan for our needs. He was willing to work his schedule around ours to ensure we had a smooth transition with Verizon.

Brianna Lee was absolutely awesome and did a great job setting my phone and my watch up. She is very knowledgeable.

I would like to give accolades to Trenton Ford. This young man was so patient with me and was so knowledgeable in answering my questions.As a teacher, I see quality management in him. Please let him know I am grateful for his kindness.

Huge shout out to KYLE!! Amazing customer service and the prime example of “customer obsession” ensuring we were setup with our new phone and got everything we needed. Thank you Kyle!!

Oh my gosh! I’m not one to normally review BUT how could I not when my experience has been this GREAT! If you are going to Verizon you HAVE to have Frankie help you!!! He’s kind, funny, so smart, patient and helpful. He took the time to answer all my questions and help me who is not the easiest when it comes to anything “techi”. I was dreading coming here today and now I kind of want an excuse to come back!

Frankie was great at helping us fix our issue. He turned our whole experience around and kept us happy Verizon customers.

Trenton was very friendly, professional, and efficient. I was in and out of the store with a new phone in less than 30 min. Satisfied customer!

William Flores helped us add a line to our account very quickly, after I had spent four very frustrating days trying to get it done on line. He then assisted me with a new phone with knowledgeable advice. He was professional and and made the process pleasant, answered questions, and quickly completed the process.

Trent us great. Patiently explained every question. Keep him.

Trenton was friendly, professional & patient enough to teach me about the various options for iphone 12.I wouldn’t hesitate to recommend him and will be back as well as refer others.

William is excellent...knowledgeable, patient, thorough with explanations, great personality, not plushy or aggressive. I felt I could trust him.

Kyles the man. chillest dude by far. Made the experience mad easy.

Recently my husband and I both needed to replace our phones 🥺. Fortunately I was served by sales person Tim at the Arroyo Grande store. He was very patient and helpful and even followed up a couple of weeks later to see how we were doing with our new phones. I was very happy with the care and service I received from Tim several times over the course of a week as we had some questions and concerns....On a not so positive note, Im not completely happy with the motorola and wish now I had looked at a samsung and Im still very very sad I lost all my pictures in the transition (through no ones fault). I am still a loyal Verizon fan and will definitely recommend Verizon and Tim in particular. Beth Wyatt

Taylor G:I had a great experience. I walked in knowing I needed to purchase 2 phones and ended up upgrading every phone line on my account. I did not feel pressured or anything but the enthusiasm was really nice. Taylor did an outstanding job helping me! He was a very polite, happy person with an upbeat personality, which is refreshing. Its tough to be in customer service, I get it, so it is was great to talk to someone knowledgeable and kind. Taylor went above and beyond to help me and continued to help me days later. His co-worker, Spencer, was also very kind when we had a conversation. =)

Changed cell carries, no help in the store.

Amanda was super helpful in any confusing part of the process. She knows her stuff and was always professional!

Trenton did a great job. He was patient and helped me get the hang of my new phone. He earned a bonus!

The WORST. I just found out today that the salesperson screwed up my first month when I opened an account with them last June and have been double charged every month since then. Also the same idiot called me on New Years Day flirting with me... Very unprofessional and weird.

Frankie Maldonado- helped me and my mom upgrade from our iPhone XS to our fabulous iPhone 11 Pro Max 256 gold! He was so helpful and patient and enthusiastic to work with! Recommend him every time! Come to arroyo Grande store and ask for him!

This store store is now open! I had a wonderful experience at this location!I was helped by Erick M, he took the time to explain in great detail about each phone I was thinking of purchasing and helped me find a device that suited all my needs and took extra time to show me how to use my new phone as I switched from an iPhone to an android. Thanks so much!! Go see Erick M at AG Verizon!

I went in to get help activating an old device that Im still paying for but wasnt using. I tried to do it myself after i was mailed a SIM card and it was giving me issues. I tried to call the customer service number and was on hold for a while. Then i started chatting with a representative that said he can help me and to hang up the phone and then disappeared on me! I called this location and asked if i can go in for help and they said yes. As soon as i walked in, i was helped. It took a while to figure out the issue and get the phone active. For some reason, the representative said that he cant activate the device because theres a payment plan on that line and he wanted me to purchase a NEW device. I told him we are still paying off this device so we should be able to use it and i dont want a new phone. He ended up activating it. I gave it 4 stars because of him trying to make me purchase a new phone that wasnt needed but everything else was perfect! If i do need to purchasw a new phone, i will be back to this location.

My experience was awesome , best ever. Very happy !

Trenton was amazing! He really helped me out! Thank you!

This was my first time at this store, and I’ll definitely be back. David V. greeted me promptly and started helping me figure out what I needed for my current situation. I was looking for a newer phone and he was able to describe all of my options. He took his time explaining differences between sizes/models and payments that I felt very well informed. I’m really happy that I didn’t feel rushed. I can’t thank this store enough for the excellent service I received.

I love this place. They are very helpful and polite.

Employees dont know how to figure out why a phone isnt accepting a sim card

Great customer service. I had to go in to fix my phone because it was not charging and David was able to help me get the best deal for my budget. I highly recommend this location and will definitely go back if I need anything else.

Brianna was so helpful! Had the fastest and most kind experience! plus got hooked up with my new cell. super happy

My experience was amazing. They are so helpful and nice. They even will make you laugh. There service is great and I wouldn’t go anywhere else.

William Flores was fabulous. A great asset to Verizon. I highly recommend Him.

Plenty of parking. Clean store. Would feel comfortable shopping here again. Your experience with each agent may vary and its not usually them wanting to upsell you on everything, usually just a corporate mandate.

If I can give a minus 100000000000 i would. We went in the store to ask a question about my moms bill who is disabled and got the worst customer service. Mind you this store is hit and miss with any kind of decent customer service. Every time we go in there is always someone new and its their first day. They try to help but they have no idea what theyre doing. Once in a while we get an adult who can help us. This time we were in line for help and skipped over 3 times. We asked why and they said cause the others were asking a question and will be a few minutes. In fact they were buying phones and thats why we were skipped so they can help them instead of us because we had a question and they were spending money. We confronted them about this and they didnt care. Dont waste your money or time with this store. We and everyone we know and told about this is never going to this store again.

The sales person was very polite and very helpful.

After having a long stressful day the last thing I wanted to do was go into Verizon and have to wait to get helped, but Oscar was very nice and Super knowledgeable. He was able to not only help me, but got me into a new phone while also lowering my monthly bill by buying out my daughters phone. Highly recommend coming here and visiting Oscar for all your needs.

Worst service / purchasing transaction / communication I have experienced...A lot of time and money spent and wasted at a place where no one cares to fix your orders that they messed up!

Very knowledgeable sales person, good experience.

William Flores was very helpful, professional & kind in helping me in the purchase of my son’s new phone & my I-Pad! He even uploaded my sons info & set up my I-Pad too. He definitely went above & beyond in helping me today!!

I have had nothing but a positive experiences at this location! I went in a few days ago needing assistance transferring my things from one phone to another. I was assisted by David & he was very polite, knowledgeable, & made the whole experience stress free!

Not happy at all especially with Eric Rivera. He told me my bill would be a certain amount and it wasnt then I called him several times and he wouldnt pick up my calls or he would tell me hed call me back and he never would. Not happy. Hopefully corporate can help me out.

Great workers, friendly ad knowledgeable

William was so helpful, I would recommend him to other people. We will be back to do more business with him.

I came in for a new phone. Eric was able to save me over 300 dollars and i walked out with a better phone!

I was cheerfully greeted. Then the employee who helped me was so nice and patient with me. He went out of his way to help me with a new phone and gave me all the good deals available.

William Flores was extremely helpful. We absolutely appreciate his support.

Trenton was great and very helpful!

Jay is awesome with his help.

Inexperienced. Shockingly, embarrassingly over priced. Pointless. Not willing to work with a business. Too much red tape. Corporate slogan should be no matter what the customers always wrong and screw you. The only plus was a young man named Josh. He was the only one you genuinely DID seem to care. Well done Josh. For your time and help.

Oscar was a great in helping me buy a new Iphone XS, providing helpful and honest answers to my questions

Kyle was very helpful and professional.

Taylor was fantastic! He handled all my needs and answered all my questions. I ammore than satisfied.

Zack provided excellent service. I will be back.

These are the worst hours, I work daily from 7am-7pm. Im better off driving to santa Maria where their customer service is way better. About a year ago when I came in to check out speakers for my husbands phone they looked at me as I was going to steal something. Id rather drive out of town to be treated with respect and deal with someone knowledgeable that can help me when needed. The santa maria location always helps me decide on what devices is best for me and my family.

Today when I came in William assisted me with my technical problem connecting my phone to my car. He went above and beyond and connected everything and was also nice enough to wear a mask! Ask for him!!!!

Went in to change plans (add a line from a single plan to a family plan). After waiting for almost 20 minutes the rep just called an 800 number and handed us the phone then walked away. We could have done it ourselves from the comfort of our couch. Thought we would get some personal service if we actually went in, guess not.

William Flores was exceptionally creative and helpful and his expertise is very much appreciated!

I had a nightmare with another server & Taylor in Arroyo Grande took care of it for me he was a miracle worker is and thank you for having him. He was a blessing

Peyton was amazing and super fun and helpful!!!

The employees are conceited and ill-informed. Every time we go in there to reduce the insane bill, theres always some new reason why its so high. Literally found some hidden agreement on my now broken phone so I still owe them for a phone that can barely dial out. Save your money, buy phones directly from the manufacturer, and go with T-Mobile or Google Fi. Im done with these guys.

Great customer service. Very attentive personnel

Fantastic store! Associates handle any issues painlessly with a friendly smile. We have been visiting this location for 4 years and dont plan to go to another one.

Priscilla was so nice and helpful. She really took her time and helped me with my phone. She is very knowledgeable about what she does. So thank you Priscilla, you rock!!!!

Best customer service ever! Very attentative, will take the time to assist you with your device. No wait time. Stephen is great! I am definitely a Verizon fan!

Not happy about how they help you w/ur phone. Make u feel like ur bothering them. They fiddle w/ phone and give back to you. Then u leave knowing as much as u did when u went in. In other words, they dont sit and explain how to use your phone.

I was super unsure about coming to this establishment solely based on the good reviews to bad reviews and considered going to another neighboring store in another town miles away just to have a positive experience. Though it turns out I only had to go miles down the road to have that very same positive experience i was hoping for. As soon as I walked in the store there was 3 females working the floor all attending customers at the moment. I was not greeted by anyone but understood they were preoccupied with other customers. My girlfriend and I sat down on the bench for approximately five minutes until a rep by the name of Josh came out and looked around and saw us sitting and immediately made contact with us and made us feel welcomed and attended to as a business should do. I came to the store to setup a no contract plan with a previously used Verizon phone to save on having to buy a new one. The whole process took less than 10 minutes and they even gave me a free SIM card which was super chill. Josh was more than professional and is a great representation of how a employee should represent their business. Will be looking forward to do business here again in the future.

Staff is always very knowledgeable and helpful. Also, since this is a corporate store and not just a reseller they will be able to better assist you if any issues do arise. On the coverage front I would say they have the best area coverage for our area.

I literally was standing in the Arroyo Grande Verizon store for 45 min, and not one person acknowledged me and said Hey, we see you, someone will be right with you Lucky I wasnt your guys regional manager. I hope a secret shopper busts you guys for your lack of communication to your walk in customers.

Great customer service 👍 presilla hot the job done. Steve at corporate took care of issue. Will keep.

I went in to simply transfer my line to a new phone. Ray Sanchez took care of me and not only did he handle the transfer quickly, he also noticed that I could save money on my monthly bill. Dropped my bill $20 a month and doubled my data with no extended obligations or fees. Left very happy.

Since Verizon first started in Arroyo Grande theyve had some problems however I feel they have come along way. There is always a wait...but then to me Verizon is the best everyone wants The Best. Im willing to wait for The Best! The staff has always been ready to greet me take my information and be has helpful as they can. No one is is perfect ...but AG is my FAVORITE Store. They just need more seating that is my only complaint! You Guys are TERRIFIC!!!♥ Ed

Staff snarky AF! Heaven forbid you want to ask a question that doesnt involve buying a new device. Have watched them brush off serval customers because they left the long wait to go use the restroom. A+ on that one guys

Best phone service in the area. Pricey but good service.

Whats there to say thats where I have my cellphone so for me its great, good service if I have questions about my phone they are quick to help

Went to the store after speaking with Verizon customer service about replacing my daughters malfunctioning phone under warranty. I give two stars to Verizon corporate for making the process incredibly difficult and convoluted, but five stars to Nati the employee who wouldnt take no for an answer and worked the phones to get my exchange processed, even after the first Verizon rep hung up on her! So four stars overall. Nati deserves a raise and a promotion and Verizon should know that service like hers is what will keep customers loyal.

Omar was Amazing went thru my bill itemized it down to the best detail for me.. Ill request him every time

I went in to cancel a phone line. They said they cancelled it. When I was billed the next month for that line, they refused to refund me and said I had to call customer service to cancel a phone line.

If only there was a minus negative 20 to infinity. DO NOT ever GO HERE 😠🤬😤🤬😠🤬 All of the managers, especially Hugo & other managers, LIE a lot. Oh, no bathroom, they dont mind if a disabled veteran has to wait there for hours, to no satisfaction, cant leave or would have to start over, asks nicely, but then, theyre, especially Hugo, is okay with a disabled veteran peeing their pants. Went to troubleshoot phone issues for months, deleting apps, changing cords and chargers, even got cell cases broken, did the warranty/ insurance plan Verizon manager & customer service came up with only to find that, oh, oops, they lied but thats okay to them. A Verizon employee was helping transfer from old devices to new phones, said shed be right back, we waited, waited, finally went looking for her, found that shed left for the day, got ushered out for the day, the manager said shed help & would fix things after her weekend, then she said she couldnt help us. They kept trying to get us to upgrade - AKA buy new phones. Saw them repeatedly trying to sell accessories people didnt want, heard their employees talking about their quotas. Saw someone waiting over an hour just waiting to pay her bill. There was way, way more horrible things to say... So, at this Verizon, customers mean nothing & LIES are okay 😠🤬😠🤬

They sent me to collections for 80 something dollars even though I havent been with them for probably ten years and if you do not pay by midnight they shut you off instantly. I had automatic withdrawal they still claim I owe them money which is impossible. I dont think they understand their own rules and dont care if they ruin your credit due to their errors and theres no communication. Beware of all the negatives, false charges and lack of respect for a persons credit.

Always quick to help with any issue I ever have