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Sullivan Buick GMC
777 W Dundee Rd, Arlington Heights, IL 60004, United States
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Sullivan Buick GMC
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Ch
Review №1

Dont go here for service. They dont have a clue what their doing. The mechanics are fine but the service clerks have new folks who dont get it. Their cashier also is a dunce. Drive a little farther and get some experienced service. 2hours and 50 minutes for an oil change while I waited. 1 star for the mechanics remembering to reset my oil age counter. They did that correctly.

Ma
Review №2

My family extends their many thanks to Caesar Martinez for working through all my familys questions about our new car. Despite us looking for a car made by Honda, Caesar was so willing to work with us with our many concerns regarding the Honda HRV they had at their dealership--even helping us compare and contrast different cars at different price points at other dealerships. He was very patient with us; he was ready to be called and meet anytime throughout the day after our first visit and suggested that we go ahead and check out the cars at those different locations. Furthermore, Caesar helped us negotiate the price of our car and was very open to communication and negotiation with the manager of the dealership and explained every step of the vehicle purchase clearly and concisely. My familys experience was great and I would highly recommend that anyone who looks to buy a vehicle at Arlington Heights Buick GMC should ask to see Caesar Martinez.

Je
Review №3

I sold my car to this dealership and dealt with Ryan Day. He was extremely professional and made the entire experience an example of what the entire auto industry should be.

Ra
Review №4

Worked with Shelley She was great attentive and full of knowledge. Pleasant experience!! Thx

Tr
Review №5

Hands down the best car buying experience I have ever had! Sales rep, Ryan Day, was knowledgeable yet not pushy when I was making the decision to purchase a new truck. I will definitely bring my business back to this dealership in the future, as well recommend them to my family and friends.

Ch
Review №6

Such a great dealership! Everyone went above and beyond for us. Eliot made buying my car super easy and was upfront about everything. I would recommend them to everyone looking for a car!

Go
Review №7

5 STAR... and I didnt even buy a car!SHELLY BARR made my experience with Arlington Buick an easy, straightforward, no pressure drive in the clouds. She came in on HER DAY OFF without a second thought, to accommodate my request to test drive a used car I saw online. She was on time and the car was ready. Shes a real human AND a true professional.Before I left we breezed by the front desk where she casually introduced me to management. These two guys were friendly and professional and clearly respected the decision I had already made on my test drive. No one made me sit in their office or tried to sell me on something else. They knew I was focused and expressed they would love to work with me but didnt drool or chase me down.True modern pros.I felt welcomed and respected. Next time I buy a car it would be my pleasure to work with these people!

Pa
Review №8

Called this dealership to get my vehicle fixed (still under warranty). they were able to help right away, offered a rental car and were very nice and professional about everything. after a couple hours i looked up if they had a vehicle i liked in stock. called sales and got Eliot. Told him what my expectations were and what hes working with. He called back within an hour, just like he said he would, with an offer I was pleased with. We prepared everything pretty much over the phone and after work I went to the dealership where the vehicle was all ready and waiting for me with just a few papers to sign. very happy not only with my purchase but also with the way everything was handled.

Ge
Review №9

The staff were friendly, while maintaining professionalism. Our salesman Eliot was very knowledgeable and easy to do business with. We did not endure any high pressure tactics. The transactionwas seamless.

En
Review №10

Hand a very good experience with Cesar martines very nice guy

Ry
Review №11

My wife and I purchased a 2019 Terrain Denali and couldnt be more pleased. This was the best dealership experience I have had in 25 years. Robert was great to work with, as was the finance manager. We will be buying our future vehicles there. Cant emphasize enough what a pleasure it was working with them.

ro
Review №12

It was a smooth transactions, the sale person (Ryan) was so professional. No hassling, the price was reasonable, and small details was fixed. I recommend the place if you are looking for a vehicle.

Ti
Review №13

Robert Baturin did an outstanding job in helping me find a new 2019 Colorado pickup truck!He was very helpful and knowledgeable and went the extra mile for me. I highly recommend using Robert if you are looking for a new vehicle!

Jo
Review №14

My wife and I just bought a Buick Encore from Shelley Barr! Shelley is a great salesperson who took the time to explain all the features and worked so well with us. It was a great experience! Would recommend anyone looking to buy a Buick to go ask for Shelley.

Da
Review №15

I was in search of a new car recently and was visiting dealerships for the past 2 weeks and didnt feel comfortable with other dealers or sales reps. I came across a truck that this place had and called in to inquire about it and honestly thought it would have been the same results not buying or not comfortable with the sales reps. From the time the receptionist transferred my call to Ryan Day I knew I was going to buy a car from him. He made things super comfortable for me and my wife and was extremely helpful. Hes the right guy to talk to if you need an honest rep to be helpful or just an opinion overall. He wont guide you the wrong direction as others may do in this industry. Were very happy to have worked with Ryan Day and will continue to purchase our cars from him directly. Appreciate your help Ryan!!!

Pe
Review №16

The Service Department and Office Staff are always helpful and courteous. I especially appreciate the frequent updates I get in the waiting area when there are delays in the repair or service process.

Ch
Review №17

Purchasing Manager, Ryan Day was very helpful and professional throughout the process of buying a new car. I would highly recommend this dealership to anyone, straight forward honesty and high quality service.

Ke
Review №18

Nothing upsets me more than to be upsold because Im a young female. I know an oil drain plug costs 5 dollars but they tried to charge me 30 and tried to sell 60-80 dollar air filters when air filters only cost 25 bucks. Its ridiculous. And obviously I had them correct the mistake of the 30 dollar drain plug and I refused the air filters because those are things I can change myself. 225 dollars for a new fuel injection that they said was slow to start? There shouldnt be and werent any issues with it before, so I better not see any new issues with it (I have a 2018 Buick encore). Im sick of these male mechanics trying to take advantage of young women or women in general. Its disgusting.

Bo
Review №19

Ryan Day and the team at Arlington Heights Buick GMC are the best in industry. Ryan handled our recent purchase in a professional and friendly manner making us feel valued and appreciated during the whole sales process. I have purchased and serviced multiple vehicles from this dealership and their product knowledge and customer service is second to no other dealership.

Ka
Review №20

The service, efficiency, and attitude of every person I encountered during the urgent service I received today was absolutely fantastic! I have owned Buicks for 8 years and this is by far the best experience I have ever received! I will be switching all of my car servicing to Arlington Heights Buick! Thank you to Chris, and the other gentleman, that found the screw in my tire and guided me on the situation I was experiencing and how to resolve it. Wonderful customer service!!

Ap
Review №21

Super friendly, professional and accommodating. Great place to buy a car!

ti
Review №22

I have a wonderful experience at this dealership. Shelly was truly amazing. I came in with not knowing what I was go into but I came out with an amazing car with awesome experience. I highly recommended you seeing her! Super friendly, super kind :) very appreciated of her

Kr
Review №23

I knew the vehicle I wanted and Eliot made the experience quick, painless and I ended up with exactly what I wanted. One of the best car buying experiences I have had.

Je
Review №24

Walking into Sullivan Buick GMC I was greeted with enthusiasm and warmth. Shelley and Tony took such good care of me and my car buying experience. Thank you all so much! If youre looking to purchase a car I highly recommend making this the place to do it!

Da
Review №25

I have been a customer for years and will continue to be a customer for life. I recently bought out the lease on my 2018 Buick Cascada from. Shelly Barr was AMAZING. She made the entire process so painless. She was in contact every step of the way and the deal got done over the phone the same day. Tony the finance manager was also awesome. He got me a great deal. This is THE place to go when want to get a new car. Go to Arlington Heights Buick/GMC and make sure to ask for Shelly Barr. She is the absolute BEST!!!

He
Review №26

Dean Fay was my coordinator and did an excellent job in reviewing what my Enclave required for updated servicing. He explained the reason and function of every service item we discussed.

Bi
Review №27

Had service done on our GMC. Reasonable price. Nice facility. We have known the service manager for many years. Good people.

Da
Review №28

Its been about 5 years since I bought a car from a dealership. The whole process including a test drive took about 3 hours! If you see a car on-line be prepared to pay the asking price. Very little room for negotiations. The one thing I highly recommend, especially if youre buying a used car is to try everything. Open every door, window, sunroof, and try all the electronics, windshield wipers, fluid, radio, automatic start etc... Luckily they did agree to fix an issue that I found the same day I bought the car for no charge. Also, the photos of the car you see on line are not necessarily exactly what you are buying. So look carefully. A few of the photos I saw were photoshopped. For example, the plastic emblem on the front of the car looks brand new in the picture but the the actual emblem was completely gone. They could of easily replaced that for about $10 or less. The salesperson I worked with was Shelley. She is very nice, and has been selling cars for a long time.

Ki
Review №29

Victor Melendez is the best salesman... Purchased my sons car and my last 2 vehicles from him.. mike in finance is wonderful and always gets the job done correctly and quickly yet still explained everything in detail. Love this dealer

Bo
Review №30

Professional service. Excellent and knowledgeable staff. I’m more than happy with the results

cl
Review №31

Our sales consultants name was Shelley Barr. Right as we stepped through the door she was genuinely nice to us and wanted to do nothing but help us with our situation. She did all that she could and got us a good deal on our new 2020 Mitsubishi Outlander SE. Would definitely come back and do business with her again at Buick Sullivan in Arlington Heights.

Vi
Review №32

Salesman Ryan D., Sales Manager Ben, and Finance Manager Mike were absolutely awesome throughout the car buying process. Extremely helpful and genuinely friendly. My experience with these gentlemen was refreshing to say the least. In such a highly competitive market, good customer service definitely sets these folks apart from the rest. Thank you! I will be back in the future and have already recommended friends to this dealership.

Ta
Review №33

Very disappointed in the service I was given. I bought my vehicle more than 3 times to have a problem fixed and I currently still have the SAME problem. I am very disappointed coming from a dealership not just some neighborhood mechanic shop and no one is able to fix or find the reasoning to the issue my truck is having. Yet my extended warranty gets used to fix other things on my truck but not the main issue I had originally bought my truck in for. I get treated as if I am making it up or if I am the one hearing things. I drive my truck daily. I think I would be honest and know if I constantly hear a cracking noise when I am turning or driving. I would not lie about something like this just to keep coming in and waste others time or my own time. Still today 06/24 I have the SAME noise I have been hearing that no one can fix or find the reasoning to this noise. I cant believe after several attempts not one mechanic from your service department has fixed or knows why this is happening to my truck. Yet they are quick to sell you a vehicle with problems. I brought this truck from this dealership in November of 2020 and it is on record and I have my emails that this is one of the problems my truck had since day 1. Yet not even with my extended warranty are they able to fix or find the problem. I dont think it is NORMAL for a vehicle to make a cracking sound when I turn even to a simple parking spot.

Jo
Review №34

Before we get started, I gave this dealership 5 stars 10 months ago.Let us begin.There have been a number of adjustments that have happened within the past year, as there have been in all of our lives. For instance, I am almost positive that the ownership of this has switched from Sullivan to whatever it is now, but that is just one of the issues. The long and short of the 2-star rating involves calling into their service department JUST TO INQUIRE if they even carried stock in a 22” tire for my YukonXL. Back in the Sullivan days we had both tires AND rims replaced by their service department, so I knew that they would have accurate records. The next 75 minutes must have looked like one of those clips of phone operators in front of a switchboard from the early 1900s because I was shuffled around incessantly.Operator to scheduling.Scheduling to service.Service to parts.Parts to operator.*Rinse and repeat*I grew so frustrated and tired of explaining myself with practically every person that answered the phone that I simply hung up after the last service tech (who was very nice) sent me back to the operator.Gone are the days of driving 25 minutes for the service and client relationships of Sullivan- fortunately for us Napleton Cadillac has been quick, thorough, and accommodating (AND they’re only a ten minute drive!).

Ke
Review №35

I had inquired about purchasing a 2018 Mercedes C300 AWD. I was greeted by Ryan Day who offered me a beverage right upon sitting down in his office. The entire sales experience was comfortable and he had a vast expertise in all makes, years, and models.I am very happy with my newluxury car. Thank you!

Mi
Review №36

Victor was awesome. Very honest and straight up with the whole process. It’s been a very refreshing experience. I’ve never dealt with a dealer that was so upfront about everything. Of course we verified numbers at every step and all the math matched up.Mike in financing was great too. Not pushy and advised us properly to make the best deal.This place goes above and beyond for their customers!

Ki
Review №37

Was just going to look at a vehicle I saw on the website and found it to be exactly what I wanted an the salesperson made the process so easy that I bought on the spot. Its been a few weeks since then and I am still very satisfied.

He
Review №38

I Highly recommend this dealership they are vVery professional there are really friendly cars are beautiful but I specially recommend Cesar he it’s a great car seller guys he it’s so friendly , helpful polite and kind I get a nice looking Jeep at this place Thanks guys !! Keep the hard work :)

Sc
Review №39

My experience back here was excellent. On arrival it was clear there was a lot going on and problems with computers. Short staff etc. Could not find me in the system. You name it. Despite all of this Bryan was able to take care of everything. Get my truck in. Get me a loaner and get me back out the door. Far cry from the experience I have had at other dealerships!! Received a call back the following day at the EOB letting me know it was basically a programming issue on a part installed at the other dealership. Although it is a longer drive for me. I will definitely be back!! Thanks for showing up and showing off. This is how things should be done!

To
Review №40

Had a great experience buying a new 2021 GMC Sierra from Cesar. He was very attentive and super helpful and made buying a truck pretty painless. Would definitely recommend Cesar and Arlington Hts GMC.

Ma
Review №41

This is a pretty late review, but I thought I’d write it to share my experience with this dealership. I originally came in around late December to look at a 2007 BMW 335i Coupe, the car was in great shape physically and my salesman was Jeremy, really nice guy. I decided to buy the car under the agreement that I’d take it to get a pre purchase inspection and I could return the car if there were any problems. Mistakes were made, I assumed that the technicians didn’t know where to look specifically for leaks on an N54 engine (since they’re GM technicians), but it was nothing personal. I figured out that the car had a decent amount of gasket leaks and they took the car back without hesitation. This is somewhat of a weird experience because I still don’t have a vehicle, but they gave me no hassle with the refund and that is something I must give them credit for. They could’ve easily told me that the sale was final and I would’ve been screwed. I was told the vehicle had no problems but it could’ve been an honest mistake due to misinformation about that specific vehicle. I would recommend this dealership as they’re very friendly folks. Thanks for reading my review.

Em
Review №42

Experience has been fine, but I think in this current time, its important to make sure people know that this business appears not to prioritize safety. Every time I have been here, I have seen staff members wearing no mask, or incorrectly wearing their mask. This is despite the fact that on their door, they have a sign saying masks are required. I have major concerns with being a customer here and using their service center, knowing that theres a very high chance someone has been touching my car and/or in my car with no protective face covering.

Em
Review №43

I hope that if they have a lease special on the website , they should let returning customer have it and not give higher monthly payments with different D/P for a lease. Promo was supposedly 24 months/$199.00 and the first offer was 39 months/$388.00 ? WHY?Is this a bait?

Ro
Review №44

Went in for an alignment and tire balancing. Great job and fair price. They wanted to make sure I was satisfied.

Ed
Review №45

Wouldnt recommend salesman Jeremy. Also Ive already had a bad review for them but for them to be able to help me out I had to take it down. Its been a month and I still havent gotten what I was promised about. Car that was sold to me , had a few issues. Car was there for 3 days and made wait 5 hours until they closed and they didnt fix the wiring for the low beam.

Ra
Review №46

The service department is amazing, they really made sure I was satisfied before I left. Big shout to Mike for explaining everything and getting it done

Sc
Review №47

Our family has purchased MANY cars there over the past 25+ years. Always a good buying experience. They treat us well, and take care of us like were family. We will look to buy there again for our next car, SUV or truck.

Al
Review №48

Shelley and Dan Z. were great to work with. They got us the car and features we wanted for the price we wanted to pay. Highly recommend!

Li
Review №49

Purchased our 2018 Buick Enclave with your Salesman Ryan Day. Ryan was an absolute ROCKSTAR and I cannot recommend him enough, he truly went above and beyond. From the very beginning of our online exchange, he was pleasant and upfront. He made us feel comfortable making the long drive from home to come view the vehicle I had been eyeing for weeks. When we arrived it was even waiting out front for us. Ryan brought us on a test drive and took the time to explain all the features since my old veichle was not a techy and made sure we were comfortable. From there we went inside and covered all the usual formalities. Probably one of the best car buying experiences Ive had. I hate buying cars lol typically you get the back and forth, time wasting,playing games experience with most, but not with Ryan. He was very straight forward and we were out of there fairly quickly, with enough time to enjoy the rest of our Saturday. If you purchase a vehicle from here, I can confidently say Ryan is your guy. You wont regret it. And to the bossman: he is a true asset to your team

br
Review №50

5 stars. A great experience. They were very clear and organized. They made the experience fun. Shelly is the best salesperson.

Ha
Review №51

We loved Shelley, She was the best! She was so nice and so knowledgeable. She was beyond helpful and helped us with all of our questions and concerns. Definitely recommend her!

Jo
Review №52

Great service from Victor at the check in desk. fully informed me of what needed to be done ,the cost ,and approx time it would take. gave me all I needed to apply for stack rebates so. all I had to do was fill out few address line and mail it. best service I have had since 2016.

Ry
Review №53

Ryan Day was my salesman and he made the whole experience very easy! My wife and I are very happy with the vehicle and the experience. Everyone there was very friendly and I didnt feel pressured to buy anything at all. Mike Ayoub was also very helpful when helping us set up things with our new vehicle as well. Overall I had a great experience and would definitely recommend coming here if looking for a new Buick or GMC.

Ch
Review №54

Shelley Barr was extremely helpful to me in navigating a lease pull ahead for my 2018 Encore and in working with me on a new lease for a 2020 Envision. She provided information and perspective but also allowed us time and space to make a decision on our own schedule. She seemed motivated to get a win-win deal that worked for us and worked for her too.

Mi
Review №55

Sold a broken car as GM Certified, refuse to fix it. Had to take it elsewhere. Service department is a bunch of con artists, they take advantage of older folks that bring in their cars for service.

el
Review №56

Ryan was such a pleasure to work with! Genuine, knowledgeable, and extremely helpful during the whole experience. Thank you for taking such good care of us!

pa
Review №57

Easy scheduling friendly thorough service

C
Review №58

The service was outstanding. Joel & Brian explained the service on my car very patient. Amanda was excellent in her processing my bill. A+++++ service.

te
Review №59

Excellent experience!! 3rd car from this dealership. Feel like I’ve known Shelly forever.

Bi
Review №60

I just purchased a vehicle from Sullivan and had the best experience with Victor, Ben, Mike, Dan, and another Victor! I am so happy to have purchased my vehicle from here rather than another dealership because they function like a well oiled machine and keep their customers satisfied!! Theyre not looking to take you for a ride, but offer you a good deal. Thank you all for the wonderful, painless car buying experience!!

Gi
Review №61

Great service and knowledgeable staff we bought 2 GMC trucks from this dealer at once.

Ro
Review №62

Shelley and Ben were great. I had a service issue with vehicle after I bought it and Dan Szec and Shelley Barr were exceptional since I bought a used Titan Truck. Shelley went the mile in service for me!

It
Review №63

Great experience with Cesar. Friendly and great customer service!

Al
Review №64

I had good experience with Cesar Martinez he is a good dealer he explain me very good every single detail thanks a lot I appreciate all the help he got me thanks...

Ma
Review №65

Always friendly and professional. Its a dealership so their always a bit more pricey on the routine maintenance items than your local mechanic will be. BUt when you have a major issue (especially if you vehicle is still under warranty) look no further!

Ma
Review №66

Great experience with our second purchase from Arlington Heights Buick and Ryan Day. Ryan put in a ton of work to find our car and did what he said hed do at each turn. No surprises, no gotchas.

Ti
Review №67

Highly recommended working with Ryan D. Great overall experience.

Da
Review №68

First time customer and was the first appointment of the day. Entered my new customer data quickly, appointment took half the time estimated. Only issue was the car was ready 20 minutes before the paperwork. Long wait for invoice to be generated, so I could pay and leave. However, still happy.

Jo
Review №69

Shelley Barr was the salesperson for my most recent purchase of a 2020 GMC Acadia Denali. I am a repeat customer at this dealership and thus obviously happy with its service. This is my third purchase at this dealership. All maintenance on my vehicles is done Sullivan Buick GMC. I am pleased with not only the purchase experience but also the service department. Jeremy Wooley was the salesperson for the previous purchase and I was happy with that purchase experience. I interact with many people throughout the dealership and have always been happy with the service.

Ma
Review №70

I recently purchased a used vehicle from Sullivan with Shelley as my salesperson. I was very impressed with the professionalism and caring of both, however especially with Shelley. Although this was used vehicle, I was treated just like someone purchasing a much higher priced new vehicle, both from a sales and service standpoint. In most cases I dont believe you can expect that. Thanks to Shelley the experience was comfortable from beginning to end. I would not hesitate to go to Shelley and Sullivan in the future, and would highly recommend the same to family and friends!

Le
Review №71

We worked with Shelley Barr, Ben Shenk, Mike O’Connell, and Jesus when we bought our 2021 GMC Terrain. We honestly can’t say enough good things about the team. They certainly made a lasting impression. We’d highly recommend them to anyone and look forward to doing business with them in the future.

Ch
Review №72

Shelly and the team at Sullivan were the absolute BEST to work with. My husband and I came from the worst experience at a different dealership, and Shelly took care of us immediately. We purchased our dream truck and the process could not have been easier. They were so transparent and respectful, and we will recommend her to everyone we know!

Ca
Review №73

The people at this dealership were friendly, helpful and respectful. It was a delight to get the used vehicle from them, in particular was Ryan Day who helped me secure a great deal.

Kr
Review №74

I went to Sullivan Buick GMC yesterday as a last resort. We bought a 2010 Acadia from them in February of 2016. It was a car we loved, but as it was at the top of our budget and was being sold as is, we chose not to buy a warranty (never again). As you might expect with an 8 year old car, there were several repairs that we needed to make, and this last one, a bad timing chain, was way more than we could afford. We were quoted over $2000 with parts & labor. It was not Sullivans responsibility to fix the car, but I went there yesterday to see if by some miracle there was an extended manufacturer warranty for this issue.I spoke to Dan and told him my issue and his response was not at all what I expected. He told me that either they would see what they could do about helping with repairs for the car, or if possible, get me out of the Acadia and into something newer. I had been at Carmax earlier that same day, and they told me there was absolutely no way they could roll over my existing balance into even the cheapest car they had on the lot. So when Dan mentioned that as an option, I didnt want to get my hopes up.Long story long, we worked with Chris who was incredibly patient with my jabber-jaw toddler sidekick and with my mild hysteria and weepiness over what a mess this car situation had been for us. I could not believe it, and still cant, but we left Sullivan in a car that was 5 years newer, had 75k miles LESS than the Acadia and is in near perfect condition (with a bumper to bumper warranty). Our payment is marginally higher than what we were paying for the Acadia, but for a car in this condition when we had zero other options, we gladly accepted that.I am still in shock by the way that Dan & Chris went out of their way to get us in a functional & reliable family car and make our car woes completely disappear. I cannot thank this dealership enough for what they have done for my family!

Ma
Review №75

I’ve purchased many cars, but this is hands down the best dealership I’ve encountered. Their customer service is amazing, they respect your time. There is no hard sell, they genuinely seem to look after your best interest. Victor is outstanding, super knowledgeable, ask for him! If you’re in the market for a new or used car go see these guys.

Ka
Review №76

We want to thank Sullivan GMC and Shelly for helping us purchase our new car! Shelly went over and above to make sure everything was seamless. She is knowledgeable and a pleasure to work with!

Na
Review №77

I have never encountered such a disgusting attitude towards a client, after inspecting my car, I was told that one of the spare parts had been replaced and that some module had been lost and therefore they refuse to repair my car because they do not want to take responsibility in the future. But at the same time, they decided to take payment for 2 hours $ 350 for an inspection

Ge
Review №78

Such a great experience at Sullivan yesterday! Ryan Day made the whole process super easy. He was very personable and I will be working with him for all future purchases!

Br
Review №79

Great experience! The environment of the dealership is great! Everyone is smiling and happy! Mike ayoub and Mike O were great along with the entire team. Thanks again !

Ge
Review №80

Air condtioning was not cooling and they fixed the problem.

Ro
Review №81

In the process of buying my 3rd vehicle from them and they get deals done! Great selection of new and pre-owned vehicles with competitive pricing!

Ma
Review №82

Shelley was outstanding. Very good service. I highly recommend this dealership

Hu
Review №83

I was there for an oil changeOn my wifes vehicle,it was fast and clean.

Ke
Review №84

Brian in service was great. He was kind, courteous, and knowledgeable. I really appreciated my car wash as well. Props to Brian and his team!

Ka
Review №85

This is the fourth car we have leased or purchased with Shelley Barr. We trust her and she works hard to get us the best deal and is fair and honest. Never any pressure. Always professional and detail oriented. I would highly recommend asking for Shelley. Love my Terrain!

Ei
Review №86

Service is always courteous, helpful and explained. I was only to get an oil change but was offered the 15,000 mile level since my mileage was so close. All done in 1 hour.

Ti
Review №87

My wife and I were extremely satisfied w/ the service at Sullivan Pontiac. Our sales lady Shelley was very nice and knowledgeable. It was the BEST truck buying experience I have ever had. THANK YOU SO MUCH!!

De
Review №88

Shelly was outstanding in getting me the car I really wanted and was exceptional in providing me great direction in something really nice i fit too perfect. Shelly has sold me the last 2 cars out of 4 or 5 Ive bought with my history over the years with Sullivan. Thank you again!!!

od
Review №89

Came to this dealership from a much worse dealership in Schaumburg. The dealership is honest in its pricing. There werent any hidden fees. Really only one typical fee for document processing ($300).Financing went a little too quick. We didnt really even feel settled on an acceptable price/payment, and we were already in the room with papers to be signed. We managed to get it close enough, but it was a little uncomfortable. We liked our salesperson, Elliot. Was professional about everything and was genuinely knowledgeable about the cars he was selling.It was straightforward. You may not get the best price here, but they seem to offset that with better selected inventory and an honest price.

Ch
Review №90

The best customer service, everyone I encountered from start to finish was friendly and welcoming!! It was a refreshing change from the Lincolnwood dealership. Thank you for making this an amazing experience!!

St
Review №91

Nice place & we were very interested in a new Envision but they are so new it felt like we would not be able to secure what we want without getting options we did not want. Ended up with another brand but our salesman was great & the dealership has a lot to offer.

Re
Review №92

I recently purchased a 2021 Buick and Ryan was great!

Ad
Review №93

GREAT EXPERIENCE with Cesar Martinez at A.H Buick GMC.

Ya
Review №94

Cesar was very helpful in helping me find my first car! I’m so happy with the outcome and he treated us very professionally. People dread buying a car, but this was a piece of cake thanks to the whole staff.

Je
Review №95

I had a great experience with this dealership for my service needs. Dean communicated regularly with me while my car was being serviced and he answered all my questions. I had a really positive experience overall and my car is doing great!

am
Review №96

This dealership was very helpful they were nice they made sure I was in good hands. The person that gave me hope on getting my car was Mr Robert this also is my first time financing a car the car note is a very good price I drove off with my 2011 buick regeal happy.Thank you Mr Robert.

Br
Review №97

Just leased a car with Shelly from Sullivan by far the best experience I’ve ever had. Thrilled.

Am
Review №98

This is my families fourth lease from Sullivan, and wouldn’t think of going anywhere else.Top notch experience once again from a great sincere team of professionals. Shelly Barr came through for us again by listening to concerns and needs on a safe suv, offering choices and great price point along with an excellent knowledge of vehicle features. The sales manager Dan is genuine and welcoming making sure all needs are met while creating a calm no pressure environment you actually look forward to spending time in.If you’re looking for a great deal, knowledgeable staff, with a no pressure approach, these are the people you want to trust.Sincerely,Amedeo DeRango

Ra
Review №99

We had a wonderful experience with Shelley and Mike! They found us our dream car and made it a great experience!

Ed
Review №100

WOW! Thats the best way I can describe my experience with Sullivan Buick GMC and their wonderful salesman Cesar, I definitely Highly recommend him! I purchased a beautiful GMC Acadia with low mileage clean title and car fax at a STEAL of a deal as well! I highly recommend this establishment if your in the market for a very well maintained vehicle! A shout out🗣📣 and a huge thank you to this establishment and Cesar for the help! 💯🙏

Information
100 Photos
100 Comments
4.8 Rating
  • Address:777 W Dundee Rd, Arlington Heights, IL 60004, United States
  • Site:https://www.billsullivan.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb_website&utm_content=website_button
  • Phone:+1 847-505-0435
Categories
  • Auto repair shop
  • Auto parts store
  • Car dealer
  • Buick dealer
  • Car repair and maintenance
  • GMC dealer
  • Tire shop
  • Truck dealer
  • Used car dealer
Working hours
  • Monday:9AM–9PM
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–6PM
  • Saturday:9AM–5PM
  • Sunday:Closed
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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