In Dec 2020 I stood in line for 25 minutes to mail 1(one) cell phone to a friend in Managua, Nicaragua. They sent it by USPS rates,saying that was the cheapest quickest way to go. $104.25 and 3 months later phone arrived and didnt work. I took the right phone to the actual Post Office and mailed it at a cost of $25.15.

I stopped in to our UPS store in Anderson this morning to return five packages to Amazon. The store manager and two other ladies(One a trainee) Was helping me. Those ladies were great, they all were very patient and very helpful. Actually, it was a fun experience. Ladies thank you so much for helping me!

This is the most incompetent UPS store I have ever been to. They attached the wrong label to our package... we have receipt proof.. and yet they deny and refuse to own their mistake. We are just a drop off... they take no ownership of their obvious mistake. AVOID this store! They will screw you!

I had a HUGE package to drop off..I had barely made it out of my car before the young man working at the counter had already propped the entrance open and came out to carry it inside for me! Quick, courteous, above and beyond helpful! Highly recommended ! Thank you so much!!!

The two employees that helped me, Emily and her husband, were extremely helpful and friendly. I had a large and complex number of files to print out and Emily was exceedingly efficient, careful, and tactful when helping me. AMAZING service. Thank you so much. You deserve a raise.

Alright, so they couldnt actually do what I needed - send a package to another UPS store in Mexico.Five stars because both employees were very nice and recommended alternatives. Will definitely seek them out for future shipping needs.

My first and last visit here today. Have used ups directly in the past so expected the same level and standard of service. Beware this is not ups! This is a poor quality middleman fronting type business. Was dealt with very poorly and charged more than ups standard rates for the service (or lack of). I was left in no doubt that my transaction was for the ups stores convenience and I, the customer existed purely for their benefit.Every request or instruction of of mine met with resistance, the staff member even refused to not staple the shipment paperwork together when asked. My advice is go to ups direct, not to this place!

Needed to return some clothing that needed to be shipped through UPS. The gentleman and lady working the store were super friendly, showed me I was able to save the packaging my items came in to use for the return and just made it a very efficient process. Will definitely use again for any shipping needa through UPS.

𝕾𝖙𝖆𝖋𝖋 𝖜𝖆𝖘 𝖛𝖊𝖗𝘺 𝘩𝘦𝘭𝘱𝘧𝘶𝘭 𝘢𝘯𝘥 𝘦𝘧𝘧𝘪𝘤𝘪𝘦𝘯𝘵. 𝘐𝘯 & 𝘰𝘶𝘵 𝘪𝘯 5 𝘮𝘪𝘯𝘴..

Could not remember the name but I had the address they would not ship and would not assist. Using Fed-ex from now on.

I was honestly surprised that the attendant was super friendly and quick on helping me ship my package. She did a wonderful job, I finished dropping off my package in less than 6 minutes! Definitely coming back for my shipping needs!

I have been in this store multiple times to return rented textbooks. The clerks were consistently rude, so I now avoid this place like the plague. Would recommend you to go to the UPS location on the North side of town.Edit: The above review was written for the store as it was under its OLD management. I have since returned, and upon experiencing the customer service, I have added three stars. The lady who handled my shipments was very kind and helpful, and I no longer dread going to the UPS store.

Fast, friendly service, and when I was in today the owner Susan was out talking to customers. I have had less than good service here in the past, but the last couple of times I have been in all of the associates are friendly and prompt, informing me of all of my options.

I have never received poor service. Everyone is nice. I love how easy being able to ship my packages are and having my mailbox here is the best and at a great price. I can check my mail at anytime, day or night. Keep up the excellent work!

Friemmfly service and great staff

Was getting car titled and licensed at bureau next door and forgot insurance card. Went into UPS store to print insurance card. I had a hard time getting it a reasonable size from the email I sent. I went back to the Bureau hoping thed accept it. I was surprised when an employee came into the license bureau with a large insurance id card. Great Job!

I come to this store all the time to return pkgs to Amazon that don’t work out. Today I went at 4:30 pm instead of in the morning. A guy came out this time and tried to charge me for both pkgs. I have NEVER been charged to return an Amazon pkg at this store where they scan or print a label. Unbelievable...and unprofessional to charge sometimes but not others. Super disappointed in what has always been stellar customer service on my prior visits.

Ive always received excellent assistance from the owner and staff at the Scatterfield location. Ill drive extra to do my shipping or printing jobs there.Thanks, Susan and Emily for helping me format my latest print job--it looks fantastic!

DO NOT USE THIS FRANCHISE UPS STORE! The reviews are horrible but I never read them. Until now. Too late! I went to the store on Saturday to overnight a box to my husband that needed to arrive on Monday in Minnesota. He forgot his suit and it was worth the $100 charge to not have to buy all new clothes for a presentation he had on Tuesday. The box never shipped and my husband spent well over $500 to buy a completely new suit, tie, shoes and shirt and three hours of his time he hadnt planned for in his travels. The owner contacted me Monday afternoon and informed me that the employee who worked with me on Saturday has done this repeatedly. Not my problem. But it became my problem and it became several hundred dollars worth of a problem. I asked the owner to split the cost of our inconvenience and pay for half of what we had to purchase that should never have been purchased in the first place. He refused and said he could not afford it. I own three small businesses. He cant afford these social media reviews. Do not use this company. The owner has no idea how to operate a business and you will be very disappointed!

Weve used this location to mail out a lot of important paperwork and it always runs smoothly! Theyre very friendly and always help us choose the right shipping options. Thank you!

Very friendly and helpful staff. They have a great selection of shipping supplies.

The best UPS Store in Indiana. Susan Scott was formerly Indianas UPS Store manager and now is a franchise owner. She runs a tight ship. I highly recommend using her shipping, notary, mailbox services, packaging services, digital printing & copying services!

The woman that helped me was very nice, helpful and relatable! She got me in and out of the store quickly! AmaZing customer service and I will be going back!

Wanted to ship a book I sold on Ebay and asked for cheapest rate. Said 11 bucks. I asked if that was really the cheapest, and he said 4 or 5 bucks for slow shipping. I said thats fine cause the buyer didnt request quick shipping. He gave me the book back, said good luck, and to go to the post office. Bye, Felicia.

They tried charging me $103 to send a 0.53 ounce package to Germany. No thanks the Post Office did it for $14 and I never cursed all I said was nope I am not being ripped off and she said it was the cheapest way she could send it.

I have shipped many items from this store and only one associate has ever been friendly. There is a younger lady that is very nice, but there is a short middle-aged lady that is very rude and told me that a piece of tape was a courtesy in a snotty way. Another tall gentleman there rushed me and would not look me in the eye, like I was an inconvenience. I would recommend finding another location to ship from.

Rude owner. Unbelievable!

I was nervous to drop off a pre-labeled return item here based on reviews but it seems the store has really turned around. Cierra helped me as soon as I walked in the door and was very friendly. She took the time to make the experience enjoyable. My package was scanned right away and out the door by the end of the day. I am very pleased with the service I received on 10/16/2017.

Thumbs way up! These guys are so awesome. My sister is a missionary in rural Mexico and the owner of the store donates the packaging and the shipping to her.

Package failed to deliver. The lady assisting me failed to include the P.O box number when I handed her the business card to type in the information. Could not help me due to their mistake.

Bailed me out last minute on printing some wedding invitations! I appreciate the extra effort to help. THANK YOU!

Charged me a dollar to affix label to package every other store provides the label pouch free. Go to office depot to drop off ups packages! They dont try to scam you.

Horrible attitude. I walked in and asked an opening question about printing a shipping label. The lady told me I could email them the label and it was Minimum of $3 to print that page out. I asked, to confirm, “$3 to print a one page email? “ Before the lady could answer the pregnant clerk who was rubbing her belly and complaining about the baby kicking her snatch the flyer out of my hand and said yep $3“ with an attitude. Wow, stellar customer service there.Needless to say I left, went down the highway to another UPS Store and gave them my $85 of the printing business in addition to my free label they printed for me.

This store is not owned by UPS and the owner tells me that every time I go there. Today I took two packages to this store one had a UPS prepaid shipping label which they took and gave me a receipt. He made sure to tell me to keep my receipt because hes not owned by UPS and wouldnt be responsible for my packages whereabouts. He then quoted the price for the USPS flat rate which was at least twice the price that. I told him I would just take it to the post office to save money. He then asked me If I wanted to take the prepaid UPS package which he had already taken and given a receipt for to UPS. I said to him the sign outside says the UPS store. Will UPS not get it he said they would get it..... Im still trying to figure out why he would ask me if I wanted to take that package UPS.....Dont support this buisness!!! They are always rude and trying to charge extra for something. The sign on the outside says theUPSstore but they always make a point to tell me they are not owned by UPS.

I work at a business that our hours clearly shiws that we open at 12 noon. And they still insist on trying to deliver our packages before 12 noon. This is a complete hassel for us.You people need to fix these little problems.

Great under new management *****

Great service. Easy peasy

After getting our letter from UVerse telling where to drop off our equipment and what they required back we went in and was growled at by owner saying to clean our equipment because he didnt like to touch other peoples dirt. Ours was cleaned before it left the house. Then the growling continued saying he almost closed his business four years ago.Saying he hadnt seen us in his store because we do not mail stuff anymore. All electronic payment so no need for stamps.He wouldnt take the remote and power cord because he just doesnt even though our letter from UVerse said to return it.Also he said if his store closed we would have to go to Muncie, Kokomo,or Indianapolis.

Not sure whats goin on but twice in one month, got first pkg, all smashed up.Second pkg, completely opened up & when u complain all u get is Im sorry about that . I dont want sorry I want to receive my pkgs, not smashed & not opened up ..

Checked on line said open get there closed open at 430 to 630pm

Terrible! Our patient files come back looking like they were kicked around and set on fire!! TERRIBLE SERVICE

Very efficient and helpful.

Tried telling me it was gonna cost $250+ for a big box to go 280 miles, no matter where I went, shipping direct with UPS is only $72.27 for 1 day shipping, owner is a complete tool, but he sells everything on ebay and knows everything.....GOOD LUCK!

I had my notary done and a package dropped, it was to be sent out priority overnight. Needless to say I paid for the notary, I paid to drop off the package and it was never shipped or picked up. I will be contacting the BBB and possibly my attorney. These documents not getting to their destination will cost me a lot of money. Very Very Very upset.

I have had mostly good experience here.

The two ladies that were working were EXTREMELY rude and very unhelpful.

I generally try to avoid this UPS store and use the UPS service center on the north side of town. The owner does not like handling UPS packages with out the customer purchasing products or services since he does not make money off the handling of packages. At least that is what he told me. He was not very friendly or helpful either.

This store is horrible! Please mail your package at the nearby Office Depot UPS. This store will claim your package needs a piece of tape and try to charge you a dollar for it (claiming its a donation). Totally Unprofessional! Dont make this trip.

I was at this location on 9/1/2017 and was told did not have a notary public service. I drove a mile and went to shippers choice.

Awesome staff