Good experience buying my 2019 Honda Civic LX from them recently. Little slow evaluating my trade in and getting paperwork figured out. But lady was nice and they got us a great monthly payment. Love my new car!

I purchased my 2011 Ford Fiesta from Ed Martin almost two years ago, and they have been an absolute joy to work with. My previous car was falling apart and they let me test drive several ones until I found exactly what I wanted. When I call and made my payments they were always very pleasant and understanding! And they congratulated me when I paid my last one. When I’m ready for a new car I’ll definitely come back! Thank you all at Ed Martin for being so dedicated to the customer’s happiness and being incredibly kind!

I went to 4 different dealerships before I found Ed Martin Nissan and Im very happy that the others didnt work out. I had a salesman named Steve Reeves that showed me the perfect car for me. I was blown away by the work Steve and his team did. He personally shined my car up for me and introduced me to the amazing staff. Everyone was very friendly and helpful. I have already put out the word to family and friends about Ed Martin Nissan. Thank you again Steve for all your hard work and the rest of the staff.

I went in looking for a used vehicle and test drove one. Then after test driving a new vehicle and exploring financing options with Jason and Steve decided to purchase new. Love my new car especially the color.

Deceptive pricing, the Frontier was priced at $35,491 on the website. The out the door price after all the additional fees was +41k. We expected the sales tax and some doc fees but they added window tinting, and rust proofing. They couldnt tell us what the rest was for. We asked about the internet price and the saleswomen said that those are always wrong. Interesting that the cost is never less than what they advertise. In my opinion they are not to be trusted. That said, I dont think any of them should be trusted. I have decided to buy online as at my age I am tired of wasting time with them. Carvana here I come. Good luck.

They always do a great job! Been going there for over 5 years! Great people to at Ed Martin Nissan in Anderson. Joe Melton and Bruce have always been up front and fair. Thanks as always!

Went in with a mechanic problem and the repairs would have been crazy, so they got ne in a better vehicle at around the same amount as my old payment! Awesome

Marquela and Joe were so helpful and very straight forward with me. They did not try to play games and I have never felt more comfortable in a car dealership

The week of July 5th, 2021, I visited Ed Martins Nissan location in Anderson to look at and test drive the Kicks. I decided to purchase one that very day, and went back the very next day to complete the purchase. My Salesperson, Marquela found the very color I wanted with all the features I wanted; and she was extremely knowledgeable, helpful, and friendly. A completely pleasant experience !

Joe and Jason were extremely friendly, customer orianted and very informative when relaying information about vehicle and loan process, very smooth process

Bought a new 2021 Maxima. Absolutely great, no hassle experience. Went way better than any dealership purchase Ive ever done. Would definitely recommend to anyone to give them an opportunity to be your place of purchasing a new or used car. Great people to work with!

The lady that was working the parts desk was amazing! The service man however was very rude. It was very clear he didn’t want to take the time to program our key fob that we paid dearly for. He was very verbal after having to re-enter our information into the computer. The new fob is still not programmed correctly and comes up as an error on the message center. The amount of money we paid, I was expecting it to be done correctly. Especially after almost 3 hours! The parts lady even came out and was inquiring why we were still there. How long will this programming last before I get stranded somewhere? I was told if that happens just call them. Are they going to come get me 3 hours away from my job!?

Bruce in the service department was so respectful and helped me understand the issues with my car. He took his time explaining things i did not understand in terms easier for me to understand. I appreciate the excellent customer service he provided and I am thankful for the mechanics that fixed my vehicle. Thank you so much!

Auggie was my angel!!! My old cars engine overheated while I was on the interstate and Auggie came and picked me up. He was with me during my entire purchasing experience. He was exceptionally knowledgeble and personable. He helped guide my decision-making process and he helped me find the best vehicle for me!!! Auggie was great!!!

Marquela went above and beyond. Dealership was awesome to work with from start to finish. Highly recommended.

Jason Dalton and Joe Milton are amazing at what they do! Excellent customer service!!!

Bought a brand new Nissan Armada from these guys. Broke down after 2400 miles. Major problems. Was in service at another dealer for 16 days. The team at Ed Martin made it crystal clear it was not their problem. Did nothing to help. They will tell you when you buy from them “If you need anything or have any problems, just give us a call.” Total joke. Customer service when there’s a problem doesn’t exist here.

Fast and easy to negotiate price..friendly staff

I went in on April 12th looking for a reliable vehicle considering i got screwed over on my last vehicle. A guy came out and helped me search for a good vehicle, and i ended up going with a 2014 Ford Fiesta. The salesman told me it was the best vehicle for my price range ($8,000) and talked this vehicle UP. He told me there was NO issues what so ever, told me all the recalls had been fixed ( which i found out was not true ) anyway, i bought the vehicle and literally THE NEXT DAY the transmission went out! I called them PLENTY of times asking to speak with a manager and i was told every single time that all the managers were with customers and that i would have to wait for a call back (Which i never received) So i kept calling and i finally got someone on the phone TODAY (May 4th, 2021) and explained everything, and they said there wasn’t anything they could do to help me. So now I’m out all that money i spent looking for a vehicle, and come to find out it’s gonna cost me $5,000 for a new transmission. The transmission for this car is more expensive because it’s a automatic and a manual. I also found out that the transmission that’s in it, has been rebuilt and the guy at Ed Martin never told me that. I definitely would NEVER go back and i wouldn’t recommend any one going there. Terrible vehicles, and terrible customer service.

The staff was amazing. Thank you so much for helping us. Especially when times are so hard on everyone now. They went above and beyond for us. I really appreciate it

Great and speedy service. Friendly staff and they didnt try to upcharge or sell me anything else like alot of other places do.

Awesome! Joe Melton totally went above and beyond to make the deal happen for my 2020 Nissan Rogue Sport S AWD. I cant say enough good about all of the people at this store. Service has taken care of my other Nissan quickly and perfectly the first time around, customer service is superb. I highly recommend this store for all of your car needs!

Great service department. Good people to do business with.

The updates on process completion were non-existent.Nissans availability and visibility of replacement parts was very poor.I missed a camping trip due to parts not availableBruce and Kevin, are excellent. They made sure I was cared for and were understanding and sympathetic. They create a positive where none existedMy truck was cleaner when I got it back than when dropped off, that was a pleasant surprise!

Joe Melton was professional, helpful & knowledgeable. We were also pleased with our interactions with Mike Bullard. They helped us get into the exact vehicle we were looking for.

Youre welcome! We havent had anymore trouble with our Murano SL, since Kevin and the guys fixed the keys 😊

Good Experience. Completed quickly. Gave me a good rate.

Rude employees, terrible service, not enough communication about to the problems

I have purchased 2 vehicles within the last 45 days, and spent less than an hour in the office, between the two visits. My sales rep was Auggie. The team is very friendly and helpful. Thanks Ed Martin Nissan of Anderson.

The team there is amazing. This was my first time financing a vehicle on my own. I was very nervous about the whole thing, but my sales person quickly put me at ease and explained every step during the entire process. Will definitely be going back for future vehicle purchases.

Everyone was kind and helpful. The customer service I received was exceptional!

My recent experience was a great one! I am recently widowed and the sales rep sold my past husband and I the vehicle I traded in. He was very consoling and he helped me through the process perfectly. Ive never bought a vehicle on my own and he made it SO much easier!!

Bruce and the members of the service crew are top notch. Excellent customer care, attention to detail, and very professional. Truly customer centered and focused.

I went in with a deal in mind and my expectation were met and more. Steve went above and beyond to get me in my armada and kept my family occupied during the process!

Kevin was awesome to deal with! He kept us informed all the way! Informed us of what he thought the issue was, or that if that didnt work then we may have to do this! Fast work! Great experience!

Love the customer service and care that you get. They go above and beyond to help.

Flexible and check your vehicle thoughly each time you have your vehicle serviced or repaired. Highly recommend.

It seems high priced but this is a buy here pay here so I guess thats what buy here pay here is other than that if you dont have good credit and have to go with a buy here pay here this would be where I would go the staff is nice and very helpful the inside of the buy here pay here is extremely nice and they due require face mask at this facility so be sure to have one Handy

Very friendly staff, great knowledge of product

Been coming here for oil change and other maintenance items for years now, it’s been great and pleasant experience. Ask for Kevin in the service when you come in

Everyone at this location is so nice and helpful. The salesman that we bought our car from always says hello every time I am in getting an oil change. I drive 40 minutes to go to this location and as long as you continue to have excellent staff and service will would be crazy to go any where else.

I got everything I wanted and more.

I appreciate the discount coupons that saves me money on oil changes and etc. The service is great and yes I pass the word on about how easy it is to do business with Ed Martin.

Went to get a new key programmed for my Nissan Sentra, we called before coming in to ask an estimate of the price was told 150, when we got in the key was only 130 but the labor (it takes about 15 minutes to make the keys) was 66 so my total was over 200 with taxes. If we call in before hand to get a price on something give the price with labor included, say that is without labor. And last 66 dollars for 15 minutes of work is ridiculous I would have expected about 25 dollars as that would have put it in the range of prices I was quoted over the phone AND wouldnt be about 264 dollars an hour for labor. I didnt Even have to pay my custody lawyer 264 dollars an hour, and she got me everything I asked for at the time.

Outstanding customer service

Always good quick polite service

Good honest salesman. Good prices.

Salesman Joe Melton went out is way to make the deal, finding the right truck for us.

Everyone is always very pleasant. I was in and out in 40 mins, which for a tire rotation and oil change was great. And you cant beat the prices!!

Good financial advice. Helpful with sale.

Great people and great service!

Under the circumstances of the virus, I was impressed with the service. Friendly, fast, clean.

Mike Bullard was great. Very helpful. Helped me get a cool car.

You folks did a great job of communicating to me the progress of my car.

Always well taken care of!

Horrible! The sales man was rude and my husband is still waiting (3 weeks now) for his trade in to be paid off. Lender was sent a check for the trade in value and not the 10 day payoff quote they were given. Lender has reached out several times to receive no response but “we’ll call you back.” Will never buy here again, definitely not worth the trouble!

We have bought 3 vehicles from our salesman Joe Melton, I would recommend him to my friends. He listens and always make the transaction smooth and easy.

Felt heard and was treated professionally.

The people at Ed Martin Nissan in Anderson are alway very kind and considerate. They also do great work and are very professional and quick

Joe was amazing he was patient he worked with me to find my best fit and he fought for my best deal.This is from Ariel Hunt

Great service, found the issue with my vehicle quickly and had my family back on the road sooner than expected , thanks

Great service!

Awesome place to buy a car they take good care of you great service I am very pleased

Fast friendly and courteous. I didn’t even know Anderson had an Ed Martin Nissan we drove all the way to Shadeland to purchase but I will be back to Ed Martin Anderson when I’m ready to purchase again.

I love that they keep up on any recalls that are out there, discuss them at my appointments and dont make me reschedule to take care of them. Always respectful of my time.

The service mgr is a true professional. The service was completed in a timely manner.

Always have great service

They did a great job. About time they got a female as a service manager. She did not turn me away when I only needed a oil change. Better late than never.

When I purchased my Altima, I walked out of Ed Martin pleased with my purchase because I found the sales staff to be professional and respectful of my time. The service department, however, tainted my impression of Ed Martin. The cruise control in my 2019 Altima began working intermittently and eventually stopped working all together. My significant other took the car, still under warranty, to the dealership so the problem could be diagnosed and corrected. He was told that the sensor had been bent and had been scratched.. The service manager said it would not be covered by the warranty because the car had been wrecked. The problem is that I have not had as much as a fender bender which was confirmed when he ran it through Carfax. To get to this particular part, one would have to disassemble the front end of my car, in this case, for no reason at all. I’m left with two thoughts. First, it is a factory defect which the manager would not even entertain, or the car was wrecked before I bought it under the assumption that it was new and undamaged. This is the only problem that I have had with my car, so I will buy another Nisson. I assure you, though, I will not buy it from Ed Martin.

Went theother day to look at two vehicles. Ran home and got my girlfriend to come look. We brought our trade with us, and where ready to do a deal. Not one salesman greeted us. We saw one who was helping someone, he walked by us with out acknowledging us or getting someone to help us. We even went inside to get someone. Still no one came to talk to us. We spent well over a hour looking at cars and no one came to greet us or help us. I will take my $40,000 some where else that has customer service.

Could be more friendly and more knowledgeable. Waiting room compared to our experience at the Toyota Anderson location, could be more comfortable and welcoming.

If youre a female and call for a quote to get your car fixed, they will be rude to you and will refuse to give you one. My husband called the next day and they gave him one within 20 minutes!

Joe and Mike are amazing salesmen. They are willing to work hard to get you in the car you want.

Worse customer service ever. if i could rate zero stars i would. disrespectful and not helpful whatsoever!!!!!

Amazing customer service and very friendly people. They got me into a car when I desperately needed one and I couldn’t be happier with my decision to purchase my car from Ed Martin Nissan.

It was fast and easy service.

The technician Brian was a great help. He is the reason I will come back again.

Found Joe to be very helpful and personable; a delight to work with

Quick service

Top tier service, great coffee, awesome building! All these other uncultured swine have no idea of what they speak.

Great assistance from service to Jodi helping me with connect

Honest car dealer. (I know, I didnt know that was possible either.) Ask for Dan.

They were good to person I love so five stars baby

Very helpful. Got our payment in the price range we wanted.

If I could I would remove the star. I wouldnt advise anyone that has credit issues to purchase from this dealer. I would seek alternatives. I purchased a vehicle in November, I was advised from my local oil change company the miles was rolled back. The transmission had a leak and the list goes on. Not to mention my credit card was ran without my permission multiple times after I had already removed authorization. Lastly the car was repossessed, for 50.83. When I refused to pay due to multiple overdrafted fees the company caused on my account. When a dealer representative told me they will repo your car for a 1.00 they are not for the people.. Stay Away

They tell you that you need new things Etc brakes tires went in for an oil change just had brand new brakes put on before I got there and they tell me that I need new brakes had new tires put on my vehicle less than 6 months ago I said I needed new tires seems like to me they want to sell you things that you dont need

Worked With Matt (Sales consultant) and Tom (General Manager) at this dealership in securing a deal for Brand new 2016 Rogue. Both were friendly and committed to make the deal. I did lot of shopping for the same model in 4 states and their price was competitive only next to big place like Chicago. But you never know what can happen by the time you start and go to Chicago to buy a car. I ended up buying the car here yesterday. They gave a good deal compared to their big brother showroom in other places under same name.Few things which are insignificant still it may matter for few,1. No finance manager for Nissan. Edmartin Group shared the finance manager. If you are taking delivery on Saturday like me. Be prepared to wait for longer hours2. Temp plates were missed and i got the keys and started driving only to realize i dint have plates. But it was fixed immediately when i was back at the showroom in 10 mins.3. Small confusion in the deal agreed earlier but sorted out at the end.Im yet to receive the title papers and will update the review based on my experience with them.I will recommend Matt (Sales consultant) and Tom (Manager). They are best.

I would argue that this location has one of the best service departments around. I highly recommend them.

Auggie, my salesman, was very friendly. He sold me my previous vehicle as well and knew exactly what kind of trade in I was looking for. The whole team made sure I felt welcome.

Great team of people. Very friendly.

They are always very helpful and courteous

Love the service I get here and trust worthy

Not the place for me, unfortunately 😕

I would stear clear of the place. Very disappointed. We had been searching for a hard to find 4 runner and finally found one online here, after agreeing on a deal over the phone, we asked if the 4 runner was free of scratches and dents- the sales manager who i spoke with replied that it was but he would double check since the guy who fixes scratches would be there that day. I made it very clear we were very concerned about that. We drove 4 and half hours to pick up a vehicle with only 10,000 miles only to find out the back lift gate was covered in major scratches and the interior was very roughly used, and the tire pressure gauge was lit on the dashboard. Wouldnt you make sure this stuff was all taken care of before hand? Needless to say we walked away from the deal. We should have known better than to take them for their word because the salesman and his sales manager were a bit rude on the phone while making the deal. We asked for an email with the confirmed price we agreed on before we made the drive and they informed us they would not do that- they felt we should take them for their word because they have 7 “reputable” dealerships in the area. So they ended up only texting a price to us... nothing detailed though...sounds professional right? They also said they wont send anyone an itemized price quote so people cant take that quote and shop around. What a horrible way to do business- if you give the best deals and service, and truly care about your customers, they would come back to you regardless. Its ALL about customer service and that was extremely lacking. Would not trust them period.

Fantastic

Always courteous and professional, and the service department is very prompt!

Joe went above and beyond to find me the car I wanted.

Good cars at fair price

Excellent customer service! Nice customer lounge

Standard oil & filter change,in and out in under an hour.