I bought Office Depot brand ink (62XL)… bad out of the box, and they won’t stand behind it since I wasn’t able to bring it back to town (I live 8 hours out, at the end of the road) before their 30/90 day exchange period. Big company, poor policy, not flexible.

I was shocked at how rude the staff was. I talked to three different people with three different questions. First was a floor clerk that was just a little short with. No big deal. The second was a print specialist that audibly sighed and rolled her eyes when I asked for a price breakdown of one of their services. The third was another print specialist that just acted like I was stupid for asking a question. There was never any animosity and all the interactions were very short. I wasnt shopping their casually, i was at work too so no need to act like that.

I had a slight issue with a delivery. The management was apologetic and delivered a replacement the next day.

Dont waste your time here! Annette shes not helpfull at all!! i asked if she can help me to print my labels and she said that she cannot help me to do it. so please DONT WASTE YOUR TIME!!! ! go somewhere else!

I didnt know how much customer service could really come out of an office Depot. I was helped by a woman named Annette today in the printing area and I had one of the most positive experiences, I swear. Without writing an essay, she was professional, friendly and efficient. 6/5, would recommend.

There was some confusion over my print job combined with a system glitch that canceled my order.Jared was amazing in his relentless mission to make it right - and he did.Youre awesome, Jared! Thank you so much!

Completely unhappy the service I received from the office Max at the downtown locations, ordered bulk of an item an ended up with two different brands that don’t work together. Rather than trying to make it right and satisfy a customer they suggested I spend my day coming to exchange them myself or “wait” for the new ones to come and be exchanged. Nothing was offered as far as a discount or anything for our time wasted and the trouble is causing having the Wrong items. On top of that the manager stated “ I don’t know how you received that item we don’t even carry it in our store.” Will never shop here again or waste my time and money with someone who doesn’t appreciate it!!! Go to office Max and save yourself the headache.

The store is always organized with friendly staff. I went in to browse and found quite a bit I needed. Very clean with great displays and sales! I usually try to avoid stores downtown but Office Depot has always been great.

Shout out to Jacob and Josh at the Downtown Anchorage Office Depot! Love my new office chair. I so appreciate your great customer service, assisting me with choice, loading and working within my budget. Highly recommend this store for all of your office furniture needs. Laura D

The only reason I went there is you are next to the hotel.So thanks for letting that guy cut the line.I put stuff back ($30) and only got the stuff I had to have.Hopes the $8 bucks he spent makes up for that and all the other items I may have bought while Im here.

Easy location, gr8 place to go of your looking for a speciality item.

$38 for a 20 page fax. Absolutely overcharging. Do not support

Service is slow and not trained. No one seems interested in providing a good customer service experience. Just getting people out the door and collecting minimum wage check from a job they seem to not value. If you ever try and set up an account with them be ready to get the run around and be completely frustrated. Not a good place to shop but I cant say that their competitors (Staples, office max) are any better. Im thinking Best Buy next time I need office equipment.

Nice customer service. Knowledgeable. Slow at 8 am getting the door open went somewhere else

Amazing service, I walked in there and they immediately gave me money, then they forced me to do manual labor but besides that it was a great experience!!

Didnt have what I was looking for. Took forever to get someone to come tell me that. But its a fun store to wander around in anyway.

Online purchase is a long process at in store pick up. After a customers ID is confirmed the checking out process should complete. But there are steps that take as long as just coming in and purchasing an item. Shorten the transaction at the register to make it a true advantage.

A few of the staff made a wonderful experience out of a frustrating issue with the website and one of the managers. Thank you guys for helping in fixing the problem and doing the right thing, my family and i appreciate the work you did and how you handled our situation and made it right.

Jass, great worker and was very helpful, I will be back and I will look him up. Thanks jass.

We love this store. We are a small non-profit. We have been customers at the downtown store for over ten years. Consistent good service. One we inadvertently pulled out the drum from a printer along with the cartridge when we needed to replace the cartridge. The manager allowed us to get a new drum along with the new cartridge at no extra cost because the check out clerk didnt notice that the drum was attached. They have frequent sales on boxes of paper and binders, which we use a lot. We are very happy with the downtown Office Depot and wouldnt switch. FH, Executve Director

The staff is helpful which is good. But sometimes theyre overly attentive which can ruin the shopping experience.

The manager Bill is very helpful and the items I need for my office are almost always in stock, no running around needed.

Poor selection, very messy shelving and organization. No one ever offered to assist in looking and giant stairs were in the way of the planners in which I was at for awhile and even though there was several employees around, no one bothered to move it out of the way. Price tags could only be found on about 50% of stock. Cashiers were terribly slow.The bathrooms were in awful shape, cleaned but in poor fashion and just gross. You can tell they dont take pride in their store.

My time was wasted there! Service is bad!

Very polite and great service. I will be a loyal customer for now on.

The crew they have working there are some of the nicest people Ive ever meet. Everyone in town should take note and follow there example of how customer service should be handled

Fast service. Business friendly!!

If you need office supplies it has great selection, otherwise staff is hard to come by and answer questions.

If you have anything to ship USPS, this is the place to do it. They have much better hours than the Post Office and theyre more centrally located too!

I took my computer to be repaired that stayed in the shop for three days. Only to find out there was nothing they could do. They charged me to back up a data which cost one hundred and some dollars . They did nothing,be careful where you buy computers at. Jacob needs training!

Usually has what I need for my office in one stop at a reasonable price

The guys at their print shop are so helpful!

It kind feels cluttered when you walk in, but the employees are very nice and helpful

Good supply of the basic office stuff, and also fun stuff!

Decent selection of stationary items.

Quick printing, shipping & mailing services with large selection of office supplies

Great service. Very helpful, directive, and personable.

Staff are not properly trained on the shipping counters. Ive waiting 30mins on several occasions to ship stuff because of lines and only one member of staff available

Excellent service...fast & friendly!

Fall specials are a great time to shop.

Good place to get office products

Every time I call, someone picks up the receiver and hangs up on me. This has happened several times on different days, like its their policy to ignore and mistreat their customers.

Very helpful and informative with my purchases!

I have been trying to call the place for information but no one is answering. I even tried calling the other two stores and no one is answering

Great personality and excellent service

Had a great experience here.

Their employees should have their breath checked if theyre going to greet the public. And know how to read.

Ton of different items. Much of it office furniture.

They let their toner selection fall to low.

Got stuff I need for office suppies

New blood has come to Office Depot, Sales Manager and Expert Technician with Microsoft Certification (MCSE) + networking, virus repair, with 20 years experience. Come visit us and see how customer service really shines at Office Depot now!

Great staff.

This place has gone way downhill. I ask about certain items and the guy surfs the internet on his phone to see if another store has it. Huh?!?! Can they not talk to other Office Depots? Bizarre.

No help at all dont go there if you need customer service not even worth 1 star

Very helpful and friendly staff

Slowest customer service, shortage of staff. Going shopping there is like a scene from the movie Idiocracy. Avoid this store like the plague.

Big office supply store.

Signage was confusing, several items were out of stock or in small supply

Expensive as compared to Amazon.Some items are available on there website but not in store.

Awesome💻📱

Excellent customer service and care !!!!

For all your office needs paper, ink/toner, etc....

Ok selection is questionable sometimes.

Awful service !! No one knows what is going on, so no one can help you as they are all totally confused themselves...

Its downtown so kinda expensive

Far to little in the stencils area

Offices, depots, you name it👍😎!

Very good

Miserable

Good

HOW ARE THEY STILL IN BUSINESS????

All your office needs

Attentive staff

Love it

Legit