This facility is routinely unable to accommodate even the most simple maintenance tasks such as oil changes and headlight replacements without having folks wait almost a month to get an appointment. You’re mechanics in an auto shop. Not neurosurgeons at a regional hospital. You’d like to think being located on a military base it’d be more convenient and less wait times but not this place. Just go off base if you can for car maintenance.

This car center needs to learn to be more accommodating to service requests that are fairly quick to process even if they come in after another longer service request has already been accepted. Case in point; I came into the store on May 5th at around 1:30 PM asking them to repair a small air leak on one of my tires. This is a 20 minute job at most, and the female employee on duty said I could either leave the vehicle over night or schedule an appointment - the next available date and time being almost a week out. Unbelievable! It doesnt take a large amount of time to take the car and repair a tire leak that is repairable, and there is no reason to deny a customer immediate repair services just because you have some vehicles already waiting for tire change over services.They need to learn to make time for small repair requests which likely can occur throughout the day without using other clients longer servicing requests as an excuse for not doing so.The employer was very umprofessional in my opinion, and should be reprimanded and trained on how to properly process a quick tire repair job in between longer servicing jobs.Sincerely not using this establishment again,Michael

Had 4 new tires installed here. Good customer service and better prices vs other places in Anchorage. The crew did a great job, all tires installed in the correct direction/rotation (Ive had other places mess that up), correct tire pressure, and appropriately torqued lug nuts (checked them all, Im OCD I know). Definitely going back if I need anything else done to the car. Keep up the good work!

I always get tires change and oil change here, the front desk employees are very professional. Today I drove 20 minutes or more to get my tire pressure done. I couldnt really do it myself because I just had surgery. So I called them the day before told them about my situation so if they can assist me to do it but when I went to the back the mechanic just pointed the air pump and closes the garage and left. I sat there for a good 10 min and left.

Absolutely horrible. First time I went for a simple flat tire. Never got fixed, wasted my whole day. Had to go back. Second time they over filled the oil and never replaced the cap. Oil splattered all over the inside of my hood and engine. Multiple times they have said they’d call back and never did. Had to bring it back two times after that. A sensor was ruined and had to get it replaced. There are no managers or mechanics on site most of the time if any questions arise when you get your vehicle. DO NOT WASTE YOUR TIME AND MONEY.

Broke my rear wiper and then refused to admit it or fix it in any way.

They are unable to provide an oil change in any sort of timely fashion. Theyre more than happy to hold on to your keys for 2 days while you wait however.

Always friendly. Cars are cleaned well.

This place is HORRIBLE!!!! Took me two visits and a total of 5 hours to get ONE tire patched. Even if i had scheduled an appointment I wouldve had to wait a month. Your better off going somewhere else!

The service rep was rude and seemed annoyed at me asking about scheduling an appointment. Poor customer service I could only imagine what their work is like.

Honest mechanics, so.ething not even the Toyota dealership will ever have, would come again!!

I have called and called and called . they wont answer there calls . I called the express and they said they are open , transferred the call and again no answer.

Rick and his team of experts have always provided excellent customer care and superb mechanic services to all of my vehicles for the past 16 years. There is no better place in my opinion.

Do yourself a favor and go anywhere else.

Cheap and easy.

Awesome place

Straight trash.