Was referred by a friend they were efficient and I like that they have a courtesy shuttle

Super impressed! I’m not the best with cars but the people here are super helpful and patient. I would highly recommended them!

Small import auto repair shop and excellent service work. Good people and technicians

Shoddy work. I would advise avoiding this shop.

Top Notch mechanics and great service writers. Very professional and proficient. The work was performed in a timely manner and at the rate quoted. Most definitely will return.

Friendly, prompt, excellent work. My auto repair shop of choice in Anchorage! ✋😊

Super quick service. Very professional, easy explanation of services. Phoned with updated on repairs and when vehicle would be ready. Fair prices and gave me options on what needed repaired. Didnt talk down to me as a woman and didnt feel like I was being taken advantage of. Thank you for being upstanding.

I feel like if I talk to anyone other than Bruce or Kaleigh they’re going to waste my time and money.

Great shop! Been taking my Toyota here for years.

This company has worked on our van now for awhile, we had an egr valve and alternator and belt put on. Things have definitely improved. The price was fair. They finished on time. This place seems to stay busy but gets you in fairly quickly.

The customer service, work and prices are absolutely superb. I refuse to take my vehicles anywhere else. Carl is an absolute mechanical wizard!

They fixed my car in a reasonable time frame and only charged me what was quoted. Bruce and the rest of the group were great to work with. They even took time to show me the parts they replaced and explained what happened. Highly recommend this place over the VW dealership.

I take my vehicle here for routine maintenance and repairs. Each and every maintenance visit has been timely. When my vehicle needed repaired, they quickly identified what was wrong and fixed it. Exceptional customer service which extends from their management to the front desk to the mechanics. In a world where all kids* get a star for just showing up, this business deserves 5 for competency, efficiency, professionalism, communication, and customer service. Nice work.

DO NOT TAKE YOUR VEHICLE HERE!!!! This place has no idea what they are doing. We brought in our car and they had it for 2 weeks. We paid them thousands of dollars thinking it was fixed, the next day the same problem started happening again. Brought it again, thinking they would fix it for real this time since we already paid for it and nothing for another 2 weeks. I am sure it just sat there! I think they really thought if the car sat there long enough the problem would just go away lol. Please consider this a warning and do not make the same mistake! Take your car anywhere else but Arctic Imports! Its a disgrace that these people do business this way!

Cars are treated like they were in a junk yard. My Mercedes sat there for a month, not worked. I removed my car from the lot, scratched.

Always a pleasure to interact with the folks at Arctic Imports!

Absolutely rude receptionist . Tammy truly needs to understand the appropriate way to talk to customers. Service was horrible. It took almost six months to fix pipes on my Maserati . Once I got it back it was soiled inside and out. The receipt didnt reflect the service. They run their business like s hobby shop no sense of urgency. They are very dishonest no parts number or anything . I advise you not to use their services or you will regret it. They tell you what you want to hear , get your money , and leave you with substandard service. I am a service member in Fairbanks Alaska. Next time I need work done I will just ship my vehicle to Seattle. Look at the other reviews on this place its horrible!! Fixed a pipe $60.00 in parts yet $899.00 bill after you had my car for over six months.. STAY AWAY!! By the way Im definetly sending it back to Seattle to dealership cause I dont trust their work .. In time the truth will be revealed about this place!!

Very Dishonest Repair Shop – My eighteen-year-old daughter worked throughout the summer to purchase an older Subaru from a retired teacher. The vehicle had been in storage for a few years and only driven a little. There were no leaks and was in good shape for an older very clean used car. There were leaves all over the vehicle from the trees that were nearby the carport where the vehicle sat, except for the few times it was driven by the owners handyman. Unfortunately, the engine light was on when she bought it.I drove the vehicle to Arctic Import Repair on International Road. I told them I was spending my daughter’s summer money so I needed an estimate first.About four hours later, I asked how things were going. The counter person went to the back and then came back up front. He explained that the engine had been power washed by the seller, so they had blown out the engine with compressed air and reset the error codes while it idled to dry, but the engine light had come back on. Then he shared he didnt have the sensor in stock because it was a dealer part, but if I brought it back after the weekend they could replace it and see if the light would remain off.I went to Subaru and the service person showed me the sensor, which was located immediately below the cowling and some other things. Below the cowling were spider webs, dried leaves, and dust and dirt. It was clear my knock sensor hadnt been wet or blown out by compressed air. It was clear the story shared by Arctic Repair was fiction.I drove the car to Specialized Auto Import Service about 2 blocks down the road from Arctic Repair. About two hours later, the car was ready to be picked up, repaired, and they had taken the liberty to make a list of maintenance priorities my daughter should budget for. I was pleased, and the repair had cost what I had paid Arctic Repair, less the parts.Arctic Repair, in my experience, are dishonest. I will never trust my vehicle to them again. This is the shop we have all been warned about.

All I can say is took my car in to get fixed for what I thought would be a simple problem ended up paying for some other things which is fine, then took my car home and the problem I brought it in for was still a problem! They just pretended to fix the problem and charge me for it. Please avoid Arctic Imports! Now I am out all this money and still have the same issue with my car. I am still mulling over how to deal with this totally dishonest business! Stop ripping people off!!!!

Very honest and reasonable prices. Mechanics are very knowledgeable. They will let you know which services need to be done now and what can wait.

Have had my car there since 2012 and they kept pulling my grandfather in every direction. Said they have checked everything but then the vacuum lines are stock and known for leaks. The coil pack hasn’t been checked in 5 years and the lifespan is only a year. I try to talk to the lady up front and I get attitude for asking if they replaced certain parts. This shop charged over $7,000 to replace things and lie about it. Just letting you guys know a no start or intermittent dying issue is one of the easiest things to fix especially with google and a little common sense. Some professionals you guys have. Multiple shops have said not to go here.

I love this place and the people there. I dont understand the negative comments at all. They are all very personable, get to the point, have good sense of humor and take care of things for your vehicle. Ive been taking my Mitsubishi Montero there for several years now. Ive been to other places and havent been treated so well or fairly. Not the case with these guys.

Chris has amazing , Kind and thoughtful Customer Service. If you need Assistance ask for Chris. From Very loyal customer

These Guys Are A Scam.I took my VW BUG in for a general inspection and to have my battery and circuit board replaced. They charged me $700 for this and then five days later the circuit board burst into flames. They blamed the wire, lied to the manufacturer and said it was a faulty circuit board (Likely to get more work at a better rate, not to save me money), then charged me $210 to have it towed back to the shop and repaired by patching the burnt wire and replacing the now burned parts. They DID NOT want to fix the burnt wire and quoted me $700 to do so.For a break change they quoted me $1400. I took my car to Anchorage Import Service and Repair and they quoted me a little over $400.

I took my 08 Audi A4 in for them to change my timing belt. They said they worked on the 08 A4 many times and it was an easy repair and should only take two weeks. Two weeks had past and they told me it would take another week to fix. They pushed back the completion date on me a week at a time until they finally finished TWO whole months later. I drove my car off the lot and went home. That very same day I tried to run some errands and when I turned on my car gas started to dump profusely out the bottom of my engine. I had to get the car towed back to the shop and they said the didnt seal the fuel injectors properly. Another two weeks pass and they say they were done. I take my car home and find that it is leaking oil terribly now. I take it back once more and they come to tell me that the lied about working on 08 A4s before and that mine was the first one and that is why there is so many problems. They finally finish again three days later and say there is no more oil leaking. I take my car home again and find even more oil still leaking. By now I am done with this terrible shop. I go to Big Os and they tell me that Arctic was reusing gaskets through out the engine and that is why it was leaking oil. Never ever go to this shop, they are liars and unprofessional. Definitely the worse car repair shop in Anchorage.

Great place. Honest and up front. Maybe not the quickest place in town but they wont rip you off.

Im surprised at some of the negative experiences people have had with Arctic Import. Ive been using them for over 15 years and they are consistently good. I find them to be upfront and honest and they do reliable work.

Terrible experience! Two weeks to fix an alternator and two belts. Although, The ladies at the front desk are very nice and knowledgeable. Two weeks is way to long. Too much of a headache for me to recommend this shop to anyone.

Clutch failed on car and we brought it to Arctic Import based on previous reviews here and elsewhere. Although the service was not scheduled in advance, they took the job and said they would be in touch. They did get back to us after several days to say they would need to investigate further and they wanted authorization for a few more service hours. We gave it to them and they continued, or at least said they did. A week later they still hadnt done anything else. When I went in to investigate, they said they needed further authorization...to the tune of $1,170 labor plus parts to tear into it some more and probably replace the clutch. And they said it would be another week before they could get to it...maybe. I paid them $380 to cover costs incurred to date and took the car to the local VW dealer. The dealer, of all places, is doing the job for $750 labor plus parts. On 5 separate occasions we were told they would be in touch...they only called once.Arctic import auto service seems to be run more like a hobby (or maybe a day care center) than a business. There is no sense of urgency to get the job done in a timely manner and the front desk staff is tied up as much with their kids behind the counter as their customers. When I asked how long on the last visit, I got a rundown of all the other jobs the mechanic had before he could get to mine. If they are that swamped, they owe it to the customer to let them know up front, not string them along for two weeks on an 8-hour job. As for the dealer doing the job $400 cheaper...who knows. Ive always been inclined to use dealer service, but on a 10 year old car though an independent would be a cheaper alternative--guess not.Bottom line, Im out $380 for nothing but wasting my time and will stick with dealer service in the future.

I really believe theyre honest and trustworthy

Terrible experience with Arctic Import Repair. I called daily for 3 weeks asking for updates on my car. Each day the person who answered the phone would tell me they were working on it or running tests. After three weeks, a different person answered the phone, and finally gave me an honest answer - that they hadnt even looked at my car yet. When I finally got my car back, other things that worked before I took my car in to them no longer worked, and they refused to fix the additional damage that their repairs caused. The owner was incredibly rude to me throughout my experience with their business.

This place is busy. . Need a Appointment. . Well worth the wait. . They dont just work on Imports... They work on Domestic vehicles, and Insurance Claims. .

Fixed my car fast. Cheaper than the dealer by $340. Great place if you have a mercedes!

Professional!

I have taken both of my vehicles to Arctic Imports. Unfortunately, I had to get a new engine and a lot of other (not) fun things that happen to cars. Arctic Imports were great about both of my vehicles. As a woman who does not know her cars very well, they were very patient about explaining what my options were. When I had to replace my engine, the owner spent about half an hour discussing the pros and cons of a new engine, used engine, and even just selling the vehicle. I felt very comfortable with the decision afterwards. They informed me very fairly about prices and what not before, and always did a great job to call me and update me about any problems or issues or work before they went ahead and did it. They always weighed my options.

I went in with my vw jetta for srs light reset and also did a taillight. Come to find out im being charged $105 when it could of been half the labor cost or something reasonable for a tailight. Dont think ill be going here in the future

Do NOT use this shop. Very dishonest people and poor work. I took my VW Passat there for a simple repair. They told me it would be done within a week. I finally got it back a month later and it was obvious that had not even test driven it. Took it back for the same problem and they charged me again for the parts they had charged me for the first time and it still was not fixed (another month later)!! Crooked, rude, and incompetent.

Very personable and friendly staff matched with excellent mechanical service, all at 60% of what Kendal quoted me for my 911

Never had a complaint. Bruces attention to detail, friendly attitude and level of understanding and attention to detail is fantastic.

Consistently the best place in town. Courteous, helpful and pricing that beats the competition.

Do Great work at a fair price

Ridiculous do not go here. Took in my Mitsubishi Delica to get one left hand lower ball joint done, a job that should take a maximum of 2 hours, it took 4 hours 3 of the bolts were cross threaded and I was charged $4.50 per bolt and $3.00 per nut. Avoid this place it will cost you a lot of money and you will get ripped off. $427 for something that should have cost no more than $250

Do not take a car for inspection to these guys. very dishonest. took a 2006 bmw for buyers inspection. they made a list of thousands of dollars worth of repairs. it didnt seem right to me since everything seemed really good on the car. took the same car to the authorized bmw dealership in town and everything was great as i suspected. these guys are crooks. i was told they make cars look worse than they actually are in order to get more business and people to have their cars fixed.

I have used Arctic Import for over 10 years and they have always done a great job.

Great service and theyre up front about their prices. Theres no run around when asking questions and no tacked on services that you dont ask for.

These guys are simply amazing. I cannot believe the expertise and wealth of knowledge that is stored within the walls of this state of the art shop.Bruce Lee should probably change his name to Elon Musk. This guy knows more about auto maintenance then Einstein knew about Relativity. He actually rebuilt a 4.2 ABZ engine blondfolded. It only took him 1 hour and that included engine removal.Justin is a phenomenal technician. He doesnt even need a scan tool to figure out a problem. He simply senses issues and proceeds to fixing them with the most efficient workflow possible. He is like an alien that laughs at our archaic technology. The most complicated technical problem is as difficult as tying shoes for the normal person.Good dude, good service. 5 stars!!!

They were great for me 98 Audi, needed lots of work, they found cheap parts and stored it for me until I could get it to Fairbanks. Crew was great and helpful.

Amazing Service great staff very helpful thank you

Great owner and workmanship for my audi alroad.

Great repair and quick service

They did a great fast and accurate buyers inspection.

Great owner, does great work

This shop will do anything for a buck. They may be cheaper than other shops but you get what you pay for. Buyer beware. I regret ever going here.