Wont ever go back the guy who sets appointments up is sooooooo rude

I absolutely recommend Alaska Cycle Center for ALL my atv purchases, the Professional staff go above and beyond to make anyone’s dream come to reality. Mr Robert Webb did an outstanding job in the purchase of my sons new dirt bike. Job well done!

We are first time UTV owners. We checked different dealerships in Anchorage and in the Valley. We ended up closing a deal with AK Cycle Center. We were really pleased with the time and professionalism that we got from them. We got there a little bit before closing time and they were still patient in helping us and willing to answer all questions we had. The manger Rob Webb is really knowledgeable guy in a really modest way! We are happy with their customer service and are hoping the UTV will get here soon. Totally recommend AK Cycle Center :)

This is THE Candy Shoppe for big boys and girls.If youre interested in purchasing a new motorcycle or off road vehicle you would be remiss not to come here.I have found all the staff to be knowledgeable, helpful and respectful.

Very helpful employees. They did not have what I was looking for but they helped me find it. I will definitely see them first when working on my next project.

Very good service from Alaska Cycle Center. The sales team was honest with me when the bike I had money down on wasn’t showing up ( due to shipping with covid) I thought I’d get a better deal at A different Honda shop. When that deal didn’t go thru just like they told me it wouldn’t. I felt like I betrayed Alaska Cycle Center in a way. I went back to the shop they were still very nice and helpful, and I walked out of there with a new motorcycle (not the one I first wanted but am still very happy with it) what’s really awesome is they offer a REFUNDABLE down payment. NOT all Honda dealers in the state do that apparently. I learned that the hard way by being impatient... but the team at Alaska Cycle Center made it right for another Honda dealers policy.Go see this team in Anchorage, be patient with the effects of covid on shipping and parts.

These folks are what make success more than just a word...and the market of competitive commerce, thats everything! Knowledgeable and very open, they leave nothing to doubt and never make you embarrassed asking any question to understand what youre purchasing. They run a great show and make it fun at the same time and they care after the sale

Sales manager Robert Webb is disrespectful and unprofessional. While helping a friend list his used Honda motorcycle (purchased from ACC) online, Webb took it upon himself to harass me over the listing price. After confronting him about how his comments were unprofessional and intended to publicly humiliate a customer on a social sales platform he responded by saying “the comment was made at 6 shop closed at 5 pm”. Instead of simply apologizing he blocked me.If this is standard practice for your business and employees, I can’t recommend anyone shop there. As I told him, I’ve never heard of another reputable Motorsport or Auto dealership using emotionally manipulative tactics to publicly humiliate someone trying to sell off their used items.I’m not looking for anyone to get fired or disciplined. An apology will be fine. Until Robert or Alaska cycle center privately reaches out and does the right thing my review and respect for your business stands as stated.

Very helpful for selling me a Bluetooth motorcycle helmet.

I recently visited the shop and was greeted by a gentleman named Logan. He was very helpful on getting me on the right track on which 4 wheeler best suited me. Gave me a list of options and was not your typical pushy salesman. He didnt try and up sale me or my wife which we appreciated. I will be coming here more often for any services in the future and highly suggest it for anyone else in the market!

Went in today to get service on a 2006 wheeler they have been servicing for over a decade. The new service manager told me, they no longer service machines over 10 years old. He told me to try Eagle River, they will help paying customers. So, maybe, upgrade, buy a new machine every 10 years and they will continue to support you. Sad.

Slow but they got the job done

Great staff 👍Very helpful parts counter 👌

Alaska cycle center were very helpful. They followed up with my call very quickly and gave me an great deal on my product. I would highly recommend them to everyone. Any future Honda purchases will definitely be made with them!Wonderful experience 😁

The team members were so helpful in helping to find the right 4 wheeler & motorcycle that met my needs and style. I’ll continue to return for all my big boy toys !!!! They even told me about rebates I didn’t know about - they’ve earned my trust.

Pretty unprofessional operation. The sales staff seemed friendly enough, but the service department is terrible. Bought a new ATV and was promised MULTIPLE times that it would be done by a certain day as we needed to have it finished by that time. Finally the day came and even after being promised by multiple employees multiple times it would be completed, shockingly it wasn’t done and it would still need a few days. Would’ve at least been nice to have received a warning or an apology for them not fulfilling their promise but luckily we were able to back out of the sale.

Guys are Very helpful!

I don’t know I haven’t been there lol

Pre ordered a honda 32 snow blower in August . They were quick to withdraw the $500 down payment , but 2 weeks ago I was called and told they did not receive enough . Was told , maybe the end of December . I told them nevermind , just refund my deposit . I was told itd take 3-5 days to get put back on card . Well , its been 13 days and multiple phone calls . Still waiting . Not impressed 😕

Logan helped me out and was timely in giving feedback on my questions for a new bike. Thanks a bunch!

Amazing staff! Rob and Justin in sales were very knowledgeable and helping! Tony in the business department made financing easy! Thanks guys, will be back for another bike soon!

Unprofessional. Wanted to buy tires for a motorcycle, so I sent an email. Never got a response. So I called, and got told to wait because they were “very busy.” You don’t have 5 minutes for a customer to order some tires? Ended up going to Harley Davidson, so my Shadow has HD brand Dunlop’s on it.Needed parts, ordered them online through their website. Never received them. No phone call. Nothing. I called several times and could never get the parts counter to answer. It was only about 20$ so I took the loss and used Partzilla instead.I’d like to buy another Honda motorcycle in the near future, but I’m never going to give you guys business again. Shame.

Typical Honda outlet. Helpful and knowledgeable employees

Harla and her crew are awesome to work with and great service

Went in to look for a rancher and not one person even came to me to see if I needed help. You lost my service because sales people were sitting at their desk. I will buy my rancher from somewhere else!

Just bough a 4 wheeler from AK Cycle Center and had an all around great experience. Everyone in the shop was friendly and helpful. Morgan, my sales rep, was extremely knowledgeable and had answers to any question I had. He gave me his honest expert opinion on things I did and didnt need which is awesome, especially for someone buying a 4 wheeler for the first time. The walk around before we loaded up the machine was also very detailed and informative which I found very beneficial. The finance department was also friendly, quick and helpful in getting things taken care of the same day.I would definitely recommend AK Cycle Center! Talk to Morgan, he knows his stuff.

I contacted Alaska Cycle Center in regards to a used motorcycle inspection. The overall experience was fair, but the customer service was subpar. Richard, the service representative I engaged with, was very short during conversations and didn’t provide a comfortable or professional experience. It was fairly difficult to coordinate and work with this location.

I was actually headed to a different shop to purchase and mount a rear tire since they didnt currently have a front in my size. I hit a red light when I found this place and stopped in looking to see if they had tires. They had the ones I was looking for in my size for a substantially better price than the other location. The associate john was tremendously helpful. Ill stop back by next time Im looking for something for my bike.

Great prices awesome knowledgeable staff.

Friendly service, had what I needed.

“Working with Justin & Tony was a great experience. Both were very knowledgeable with all the machines in question. They made the decision making of which machine easy.The parts department was knowledgeable and helpful also!!*As a side note, even after the purchase of the machine, they entire staff is STILL courteous in person and over the phone with questions. (unlike other Polaris dealers in Anchorage!) I highly recommend AK Cycle over any other dealer in Anchorage! ”

Decent service and accommodating to walk-ins.Very friendly folks.Parts and services are overpriced.I was charged 1.5 labor for swapping the rear tire.I strongly suggest you order your parts online, especially tires. Tires are roughly $50 dollars more in house. Another option is to take the rim off yourself and have them mount the new tire.

Really low stock at the time, otherwise a nice place

Thank you for setting us up with or side by side! Everything was quick and paperwork was easy!

“I had the pleasure of working with Jesse and Justin during the purchase of my new machine. Both were professional, well versed on the product and beyond helpful. All this made my purchase that much easier. Just enjoyed my first ride on my new sled and couldnt be more happy!! Thanks again!”

Service shop: inexperienced.

I called and asked a simple question about what parts are needed and was planning on ordering from them. The receptionist was polite and took a message for me but when the service department returned my call they were extremely rude, I will not be buying any more parts from them or suggesting anyone goes there. It was a simple question.

Slow service amd high price AMDS is far better.

Nice shop, good options and prices

Great business. Good selection of Hondas and Polaris equipment, sleds and side by sides.

Parts dept guy was very helpful.

Always friendly and knowledgeable parts guys! Have been coming here for 3 years and very happy with the ability to special order parts for no additional charge and typically arrive next week. Thanks

Went today with trailer in tow to buy a new Honda knowing they had one left after a brief call to sales. After trying to negotiate, and by that I mean throw in a helmet or a cover or SOMETHING to pitch in on their end, they said nope. Their setup and destination fees are higher than everyones and they hinge on the $200 rebate that the factory is giving back...not them! They lost a sale over a $99 helmet that cost them less than that! No problem...just put a deposit on one at the Honda dealer in homer. Over a $100 less ( including the 4 hours drive time each way in fuel) and they are putting on a recoil start NO CHARGE! Thats how you win a deal. Not by being an arrogant fool stating: we just have no mark up...really? Then how do you pay yourself a commission along with your salesperson? Dont bother with this place, waste of time.

Had a great experience, low pressure sales, easy buying experience, and Tony worked with me via text and fax and phone for the most part which was perfect for me. He had everything set up so that when I came in, everything was ready to go! Not a ton of street riding gear to choose from, and they forgot to give me my rear seat, but then, I forgot to get my rear seat, so just as much my fault. Clean show room, nice folks, made it all easy and painless!

“Stopped in on Friday to see if they had any close outs from last year. My cousin is looking for a wheeler. The salesman was quick to help, knowledgeable and friendly to chat with. Went to the parts counter grabbed some stuff and service was excellent as always. ”

Tony, the owner/manager, was approached with a list of options to price a new UTV. He claimed to be: not a salesman, and referred me to a lower echelon employee. Tony, chided me for shopping for price, and gave me a lecture on the magnificence of his store. This guy has a self inflated ego, as big as the solar system. Tony, has an arrogance and I did not like the demeaning treatment. Watch out for the service section: labor for a repair was quoted at one hour verbally, but upon pickup, the rate had swollen, to 2.5 hours. The Honda store in Palmer, has reopened; maybe check there first.

Poor customer service all around. The first salesman was unprofessional and the second one had no interest in answering our questions, and we were ready to buy a bike and walk out the door with it. Well take our business elsewhere.

Bought my snowmobile from there. They sold me the wrong cover but I made it work. Mentioned that when I bought more accessories and they gave me a 10% discount. Everytime i go there, customer service is great!

Gabe was able to schedule service for my Rzr on my schedule. One day in and out. All service was done and they even found a coolant leak and fixed it at no additional charge. They do great work...

Thanks to a previous visit the parts manager saved a quote of all I needed to dress my bike. Me being a woman who shops for herself, forgot her list. Joe was able to pull up exactly what I needed so I could cross off an item on my parts bucket list with ease.

My experience was simple and easy. They were available when I needed assistance and then left me alone when I didnt. Easy to work with and not overbearing. Ill buy from these guys again.

For years whenever Ive gone into AK Cycle Cntr Ive always been greeted quickly and been offered assistance by more than just one employee. The employees have also always offered assistance in a very sincere and friendly manner. Its shops like this that keep me coming back to spend my money local rather than ordering online.

Honda Dealer Anchorage. Purchased on 05/2018, a 2018 Honda Ruckus for Family Fun and to get around Seward. On 07/2018, battery went dead, possibly child left key in on position all night. On 08/2018, fouled Spark Plug - bad fuel most likely. Otherwise, I am pleased with purchase. Fun to ride.Alaska Cycle Center, service dept 5 stars, parts dept 4 stars.cust service 6 stars. Manger Tony Gatts 7 Stars.

I had a poor experience when I was shopping for a side by side. But this review is about another poor experience. I went in to pick up a mirror I ordered, and asked about fork seals while I was there. They had the parts in stock, and I was told to check with the service department for the cost and schedule of when the work could be done. I was informed that they do not work on bikes older than 2000. So the Honda dealer, would not do a basic for seal on my Honda bike. Thats not very reassuring for anyone who expects them to work on what they sell... What a joke.

This is not a company that stands by their work, I had them fix something and then it broke not even a month later, instead of owning up to the fact that they messed up and eating the cost they asked for $800 more to fix what was actually wrong with it. So having no other options I went ahead with it. They tell me they are a week out and not very busy, 2 1/2 weeks go by I call they say, “oh the part is on back order”. They say it will be here on January 6th and they will get it done immediately. January 11th comes, I finally call and they say they are working on it right now...Not a company I will use in the future.

Snowblower not readily available but delivered on date as promised. Honda slow to fill orders apparently. I was given a quick orientation of the Blower which was great.

Service was excellent. Only thing better would be if you offered a military discount. James said it only applied to parts but still did not apply the discount to my bill.

Nice store. Accessories seem bit high is all.

It was a horrible experience. My sister had a motorcycle with a one inch scratch on her cover. She went in to get it fixed and they said Well get that done in one to two weeks. At that point we asked Is the motorcycle going to be put indoors? Immediately the person said Of course it will. I thought that this was going to be a wonderful experience, her being a person with her first bike. TWO MONTHS LATER, they said that nothing was done to it. NOT ONLY THAT, but it was stored OUTSIDE!!! Im not an expert, but Im pretty sure that the battery gets shot if it is exposed to cold weather ESPECIALLY for TWO months. Thats at least another visit to this wreched place. We dont have the money to keep there mistakes at bay. My sister actually cried because they acted like it was our own fault. Like we should have brought our own tarp and known that this was going to happen. Thay didnt even know that it was there. It was casted aside like a price of trash. If I were you, I would stay away from this hell hole they call Cycle Center.

When someone tells you to get lost go straight to this store. All of your ATV needs can be purchased here. It would be nice if they sold Roses also.

From all of the products I have bought there, service has always been excellent. From the 848 evo impulse buy to the 2000 eui generator, staff has always been helpful kind and courteous. A special shout out to Gail who has sold me, a lawn mower, a snow thrower, generator and a weed eater. Very special employee! I know she does parts now but has always been prompt and courteous getting me those too!

Very happy with the sale. I got what I feel is a very fair price, great help with financing, and good support on a new bike. Would recommend.

James Bailey front counter at service was very unprofessional and rude. He has a bitter attitude and is very hostile. After two months I went to go pick up my four wheeler for an estimation which my insurance was covering. He refused to fax payments to my insurance so they can pay the cost (he said they were included on the repair order invoice). I initially did let him know I had just gotten off the phone with my insurance specialist that was waiting by the fax machine for an invoice so she could pay the estimate. He then has my four wheeler put away back into storage and ignores me while touching his computer. Note also its 11am. Im the only customer in the entire shop. He refused to simply fax the papers to my insurance specialist. Also while all this is happening the entire time he has an attitude and was behaving very childish and snarky. 30minutes passed. I pay the $165 estimate out of pocket and leave with my atv that he had put back into storage.James Bailey I hope you find your inner peace and use this review as constructive criticism. Normally I do not question management on positions however, your position as front desk receptionist is very questionable. You do not value customer service and always have snarky comments that make you very snobby. I understand you are mechanically inclined but, management should reconsider your position as customer service. As a loyal customer who has purchased equipments and regular services from Alaska Cycle Center I will have to say I am no longer a customer. I do not recommend Alaska Cycle Center.

This is a place that doesnt have an all around team. The sales man was horrible and had a really rude attitude. It seem like he was in a rush to get over with the conversation and wanted to go help someone else. I would not recommend this place to anyone! Theirs places in town with a lot better customer services and care for your needs.

Jesse and the mechanics at cycle center worked hard and got a pioneer 1000 built and turned out in a day. Very professional folks. Would reccomend them to any family friends!

I sincerely cannot believe that these guys are still in. Business. I buy 10+ machines every year this was the absolute worst dealership I have ever dealt with. Started off with the salesman telling me that a machine will be done so I can pick it up on the day that I asked when I called to tell them I was on my Way, Pham for me that the machine will not be done until the following day. Their finance manager got on the phone with me and I am not sure why, and the whole time being rude and telling me I don’t know what’s going on. They said they would do if they could to get the machine done on the day that I needed it but then I received a call and inform me that they actually did not have a machine in stock at all!! Are you kidding me!? I was told for four days straight that this machine will be ready for me to pick up and they didn’t even have it. Once again I sincerely do not get how this company is still in business.

Everyone was super nice there they helped me get the part. And then the next day when I fixed the old part I returned the new one and they were all cool with it

Guy tells us to wear a mask in there and hes not even wearing one practice what you preach

Went there to buy a snogo and no one jumped up to greet us at the door just looked at us like strangers, Anthony was sitting all by his lonesome and stood up and greeted us and asked and we told him we were there to purchase a snogo kudos to u Anthony made u a big purchase eh ur welcome customer appreciation ppl u never know...

On a 3 week trip riding my CBR600RR from California to Prudhoe bay and back I was forced to stop in Anchorage to find brake pads to replace my severally worn ones. Michael Vance was the parts specialist who helped me and he did everything he could do to get me back on the road ASAP. He helped me with part numbers and told me a few places in town to contact to see if they could get me the parts any faster. The parts I needed ended up being ordered through these guys and they expedited them and got them to me the next morning. Thank you Michael for helping me get back on the road! A+ for service and taking care of your customers.

Not sure how this place stays in business. Been here three times in the past with cash in hand ready to buy a bike only to be ignored by sales staff which appears to be nonexistent to begin with. Its a shame because I really like honda products. Do yourself a favor and stay away from this business, it is a waste of time and energy.

Absolutely horrible customer service and laziness always trying to get around warranty service to keep from doing any work. Every time you call they are helpful then when you show up you get told something else. Will be making the three hour drive elsewhere from now on.

Responsive and helpful. Repairs completed in timely manner. All good

Horrible service department. had mike in last spring for tire replacement and service. Took them 7 days to get my bike back to me. Then i go to do my oil change this spring and find every bolt severely over torqued !! Broke two strap wrenches trying to get the oil filter off. Oil drain plug was over tighten and I find the final drive fill plug rounded off..... Dont let these people work on your bike EVER

Walking into a dealership and not having a single employee walk up and talk about the bikes is honestly unnerving. It honestly feels like they dont want to sell anything. Thats probably why theres overpriced, brand new, 3 year old bikes sitting on the floor.

Best at I have ever owned .Will never buy another brand again as its nice to be back on a quality atv again

Bad customer service, last year I had bought a lawn mower here and it was like pulling teeth. Then two weeks ago I go in ask for a quote on 2 4 wheelers to bring to the bank and they never got back I have called and its really tough to try and do business with someone who doesnt want your business. I called eagle river Polaris and they were about the same. Then I happened to find hatcher pass Polaris in Wasilla and it was a godsend Chris was awesome she handles it all and made it a pain free easy transaction without any added set up or dealer fees like in town. I will definitely be going back to hatcher pass for all future business.

Quite possibly the worst mechanics ever. Dont bring your bike here unless you plan on dumping a small fortune into fixing what these so called mechanics will do to your bike. This store is good for over the counter sales only!

I took a motorcycle there to get repaired and I felt like I was a burden. The customer service was spotty at best. If I have any other issues with my bike I rather leave it on the side of the road and have the homeless people dry hump on it then take it back to this repair shop! Never again will I step a foot back here!

A friend needed a new tire unexpectedly, and they were very prompt and helpful getting us back on the road.

This issue has since been resolved with the help of Harla, Cycle Centers general manager as she was outstanding on addressing the communication issue I had been experiencing. I would happily contact them in the future for any inquires.Absolutely terrible customer service and very poor product knowledge. I have contacted Cycle Center three times this week for a simple vin verification & service history report on a machine I recently purchased. During each and every conversation I found myself having to direct the service rep on how to do their own job! Being that they are the only dealership in the state for the product I purchased this is extremely disheartening as I would gladly give them my business if only I could simply get some help to establish some sort of trust with them.. Very disappointing.

Good service, good prices,

Waited 30 minutes before someone approached us. We knew which motorcycle we wanted and what we wanted to pay as we were pre approved for a set amount. Almost before we stated as much, the salesman simply said no and that they wouldnt make money if they didnt sell at a bit more than 500 over msrp. Please. Rude and utterly unwilling to deal at all. They are not the only game in town so unless you are fine with paying their asking price, dont bother.

Fast excellent service every time I go there.

The service department always has helpful people!

“I loved how easy it was to purchase my Honda foreman (atv) from this place. I was sent the papers priority to Kotzebue (to a remote area). I had my pull start installed with them and was sent the windshield which I did myself. After paperwork was signed the four wheeler was shipped within 2-3 business days which I loved because I just got my atv that much sooner:) Thank you Alaska Cycle Center!”

Horrible customer service management is useless dont waste your time here especially if your coming from the valley like a lot of us just save time and effort and go to Rons Honda in wasilla. Same location and phone number of Hartley motors.

I pulled in to the shop unannounced with leaking fork seals on my Africa Twin. Richard, the service manager, was most helpful, checking if they had parts, then he rang around to see if anyone else local had parts. No one did.He then rang Honda, organised a warranty claim, overnighted the parts, including brakes, which had oil on them.As soon as the parts arrived, they had them fitted, and notified me.All the guys I delt with at the shop over the few days this took were friendly, helpful and professional. I totally recommend them.

Quick in and out service. Helpful staff!

“employee was quick and knowledgeable and took me to item needed.”

Always get great friendly service for help with my old Victory. So glad they picked up the line!

Big fan of toys!!! To bad I cant afford to pay for for one!!! Lol

“I always get great service whenever I stop in or call in.”

Had a great presale, sales, and closing experience. Thanks!

I would not recommend this place to anyone that is human. This is a place that has really bad customer service and has no respect for there customers. When I walk inside this shop I do not feel welcome at all. Im not sure why, but I believe that I am not the only one that has encounter this. When they talk to you and you ask something, it seems like there pissed off at the world like your question was a threat to them or something, but it was just a question you would like to know about there products. This is a place for animals, NOT HUMANS!

Horrible service department!! Has had my 2010 CBR 1000 for over a month and f up my clutch and now they expect me to keep throwing money at it to figure out what they did wrong. Their technicians are unskilled and poorly trained.

Stunningly terrible customer service experience.I tried to buy a brand new 13K Victory motorcycle in October after first snow. Had the downpayment and financing pre-approved. They needed me to schedule the time to buy it because they have meetings with their ducati rep, other customers and other appointments and want to make sure they have time for me.I got irritated and pointed out that I am giving them $13,000.00 dollars and they should be more concerned with my schedule than their schedule. When I tried to explain why I was irritated, the general manager interrupted me and asked me if I have a problem like this in all my business dealings.When I said No, I do not. But I am concerned because if I buy a bike from you, you are the only place to get it serviced and buy parts from he told me that i wasnt the kind of customer they wanted to add to their dealership.I couldnt believe that this guy was making it a hassle for me to give him 13K and insulting me. I decided if they are this bad before I am customer and have other places to choose from they are probably an absolute nightmare once I have a service issue, or need parts, or need warranty work etc. and they are the only place in town to get it.So I picked up my cash down payment off their desk, left the paperwork unsigned and told them they didnt have to have me as a customer.Another point to note is there was no one else in the store both days I was in there. It was not a situation where I was demanding attention at their busiest season when they have a line of customers waiting.

To the General Manager of Anchorage Cycle Center:My son bought a new Polaris from Murita Sea n Ski then a week later they abruptly closed down. Murita filled the oil tank 1/4 tank with Polaris Blue. My son added Polaris Gold to the tank so it was then 1/4 Blue - 3/4 Gold.Anchorage Cycle Center (ACC) charged my son $146 to drain the oil that was in the tank and refill it with Polaris Gold. This was in a 2017 Polaris Pro RMK 800 155.If I understand my son correctly, ACC told him that if the oil wasnt changed out that should he have an engine issue that Polaris would not honor the warranty.We all know that is pure BS!To make matters worse, they said they threw the old oil away and if they had know that my son wanted it they would have kept it. Id bet $1,000 that his old oil is sitting in a container in the shop somewhere.Murita Sean n Ski closed down. One would have thought this is an ideal time for Anchorage Cycle Center to take care of a potentially new customer and have him spread the word about the service there.You took advantage of a young man who bought his first ever snowmobile. Forget about the fact that it was my son, but you took advantage of a United States Air Force soon to be Staff Sargent who is proudly serving his country.Beware you USAF and Army folks up there! Let your wallet do the talking!

I had my quad being fixed and was in there for a month and a half I get it back and the air box didnt have the clamps down so it was open to water my brakes for whatever reason are not as stiff so I really have to the have hold the brake lever down for it to stop they got oil all over the machine I mean holy crow nice people but their mechanics are retards

If you ever want to buy a 4 wheeler and want good customer service DO NOT go to Alaska Cycle Center....to be quite honest if we woulda had more time in Anchorage we would have gone elsewhere....In the door took a rep about 15 minutes to even come over to talk to us and actually I think we finally went over and approached him...came back the next morning so obviously we are interested at this point and the sales rep is too busy moving their razors around the show room to approach us once again...We went to speak to the Parts person, whom may I say was very helpful, and he got the sales rep over...so yes we did purchase the 4 wheeler but as said earlier if we were in town longer I woulda walked outa there after about 5 mintues of walking through the door. Obviously they are in the business of selling 4 wheelers ...razors...and whatever other equipment they have there but you would never know it by the POOR CUSTOMER SERVICE!!!!