Good jewelry wish they had more gold items

Very professional and helpful! They sized an extremely tricky ring for me, and did so perfectly.

Burton Jewelers has been great. Year after year after year!

Burtons has previously overhauled my ancient watch that has sentimental value and they did a great job. Today I took it in because the clasp was loose. They not only repaired the clasp in 5 minutes at no charge, but cleaned it as well!

Great shop. I have my rings resized here when needed. They are reasonable in their pricing. Ive also had a jewelry appraisal done. They have a quick turnaround for their work.

Highly recommend Burton Jewelers. They were professional, very easy to deal with and so helpful. Ann Marie suggested another upgrade I hadnt thought of, and the end result is amazing. I use my hands a lot and she suggested getting the main stone reset so that it would be harder to damage. Love it. The craftmanship of the new setting is wonderful. I am so pleased. Price was really good. Covid made things a little tougher on time, but so worth any wait. Ill use them for any jewelry need in the future. They spent time with me and made sure I was happy. I am really excited, feel like I have a brand new ring.

Beautiful stuff here, as well as great service

They are great thank you for fixing my watches you guys rock

During a quick weekend trip to Anacortes, my wife and I stopped by Burton Jewelers. An adorable, family owned and run shop right in downtown historic Anacortes. My wife found a sterling silver ring with a Diamond solitaire and I ordered a custom ceramic wedding band. Living nearly two hours away (in a MUCH bigger city, that youve heard of), Phil at Burton was fantastic to deal with. Patiently discussing with me sizing strategies for my ring (have been wearing silicone bands for a decade). He took his time, and showed great care as we discussed, and I evaluated the minutiae of my purchase decision. No detail was too small for him to display great care and expertise in guiding me to my final selection. Zero pressure, but great care and expertise were on obvious display. So I ordered the ring to be custom made, which would take weeks.Very organized and detail oriented; he stayed in regular communication with me regarding the status of my custom order on a more than weekly basis. After it arrived to him, Phil conducted a full quality inspection under a loupe, a microscope, and with a micrometer, to ensure it was up to his standards. He then was able to ship my ring to me in a VERY secure, sealed package. Though ordered sight unseen, the ring is fantastic! It fits perfectly (exactly as he demonstrated in the shop) and actually had better finishing than the demo model. How often does that happen??? Cant say enough good things about Burton. Friendly, competent, professional staff. Though I interacted primarily with Phil, everybody there was very warm and friendly. Eager to help and bringing friendly banter as my wife and I perused their shop. You should feel very confident in giving them your business!

A few years after the loss of my husband I decided to remove my wedding ring. However it could only be removed by having it cut off as it would not slip off of my ring finger. This was not an easy task for me to do and rather an emotional one for me. Phil Burton showed me the kindest of care during his service to do the task at hand. He cleaned my wedding ring and presented it to me in an envelope. When I asked how much I owed him for his service he declined to take any money at all. I left feeling that there is genuine kindness in this world and I am forever grateful to Phil for making this time less painful for me. Thank You Phil Burton you are a real gem.

My wife stopped in to have her bracelet inspected before our trip. Holly graciously inspected it, improved the clasp and cleaned it while she waited! Thank you so much for the extra effort, Holly. We both very much appreciated your expertise.

The people at Burton are amazing! We came to them to have a custom ring made with my company logo on it, they went above and beyond to ensure everything was perfect and the final product was absolutely amazing! I feel I have the coolest ring on the entire planet! We have bought several other items from them and the quality, customer service, and overall experience is second to none! If you are in the market for jewelry, watches, crystal glass, or various other eclectic one of a kind items, this is definitely the place for you!

I am writing this review for locals to advise them to NOT go to this shop.I dropped off both my engagement and wedding ring to this jewelry shop four weeks ago to get the size adjusted. They told me that they would do the adjustment and call me back to pick them up and that it would take a maximum of 1.5 weeks. I patiently waited three weeks before I called them, assuming they were backed up on orders, but found out that they have not even proceeded with the order. My rings are unique in the fact that they are a blended material of silver and gold and when I called them, they told me that they did not make any adjustments because they couldnt get a proper reading on the material and that if they were to proceed forward, there was a potential that the rings could break. I advised them not to proceed with the order and that I would come by and pick them up. I went to the shop the following day but was told that the jeweler still had them and that I should again wait one more day to pick them up and that they would call me when they came in. I waited yet another day and received no call. I then called them and the lady told me that they must have forgotten to pick them up from the jeweler and that they would not be going to meet with him for another five days and that I had to wait again for another week before I could pick them up! It has not been four weeks since I dropped off my rings and there is another week minimum before I get them. When I dropped off the rings I had a bad feeling about the place; I should have trusted me gut. Now I am thinking that they either lost my rings, broke them, or are just absolutely terrible with customer service. I adore my rings and I would love to be able to wear them ASAP.I WOULD NOT advise anyone to go to this shop. The customer service is terrible. They do not stay true to their word. Most importantly, it has now been a month and I have not received my rings when they promised that it would take a maximum of 1.5 weeks.DO NOT GO HERE.

Can I give less than 1 star?? The Worst customer service. The minute I walked through the door the two women behind the counter put their noses up as if I did not belong there. I inquired about their appraisal services - which had been highly recommended from another jeweler - and the first thing one of the women said was how long it would take. Weeks she said. I said thats fine. We have to mail it off and wait for it. Again I said thats fine. She then said in a very rude tone - its $85 for EACH piece. Basically they didnt want my service. I walked out laughing. Knowing I would tell everyone I knew not to ever go there. Just be polite people. Youre in customer service for god sakes. You dont even have to be nice. Just SMILE (:

Professional, courteous, quality, Washington! How can we ask for anything more? Wonderful variety, served with a smile.

Incredibly knowledgeable staff. Very helpful

I have been a customer here for 10 years. Though I regrettably dont live in Anacortes anymore, when visiting there this past summer, I dropped off my 25-year-old wedding ring for repairs -- serious repairs -- because I trust Phil Burton, Jr. I wont go anywhere else.My ring is best described as a trinity ring because it is 3 bands in one. All of the many stones are pave set meaning they are individually inlaid into their respective prongs. In addition to having a missing diamond, the prongs were worn down and there would be a continuous, ongoing danger of losing other diamonds because of the inability of the short prongs to hold the other tiny diamonds in place.Bob (the goldsmith) and I discussed both doing the work and not doing the work. Choosing to do the work because of my sentimental attachment to my wedding ring, I trusted him to advise which prongs should be rebuilt so as to lessen the danger of losing more diamonds in the future. The more labor, the greater the cost.Burtons does not do work quickly. I always wait longer than the estimated time to get my jewelry back. However, because I trust them to get the job done in expert fashion the work is worth the wait. If there is a delay that is becoming unreasonable, Phil usually adjusts the price on the backside and undercuts his original bid for the work, not by a lot but again, enough to reward me for the delay.In the final analysis, I have always been satisfied with the work and service performed by Burton Jewelers. I also want to give a shout out to Anna Maria, a young woman perfectly suited to customer service. She listens well and then soon after my phone call gets me an answer to the question posed. Well done, Anna Maria!

They do very nice work. Nice people to work with.

Although Ive lived in Anacortes for years and walked past this place many times, today was the first time I went inside. When I called ahead to find out if they could cut a ring off my (swollen from a broken arm) finger, they said yes and at no charge. A young woman greeted me inside and headed to the back for the ring removal equipment, returned, explained the procedure and minutes later, cut and carefully slipped the ring off my fat finger. I would describe the experience as businesslike, but I appreciate a person who does what she says what shell do. When my finger returns to normal size, Im going to need a new band. After my experience today, I will return in the future to see if Burton Jewelers has what Im looking for. In summary, service provided (for free) was exactly as described by phone beforehand.

I have been visiting Burton Jewelers since my parents first introduced me to the Burton family and their in-store companions (a couple cute Westie dogs) as a young child. This small family-run business is a true jewel in our Skagit County community. If you have yet to see their presentation of colored gems and pearls, or their beautifully designed custom rings and handmade artistic pendants and earrings, you should take a tour! I always count on Burtons for their exceptional selection of gift and table ware. And certainly, the Burton Gallery is a must during First Friday Art Walk - a locals favorite! Thank you Burton family for your continued commitment to providing quality products and exceptional custom service!

I love this store! its my husbands go to and I always love everything he gets me from here.

Very friendly helpful staff.

Burtons is one of the best places Ive ever been to get jewelry, I walked in and they helped me right away and I walked out with the perfect set of wedding rings I was looking for.

Nice selection. Old fashioned jewelry store.

June 20, 2017Carli Breslin, I cant help but think there must have been a terrible misunderstanding; I personally know the two young ladys at the counter they are both very down to earth, neither one has a stuck up personality or lifestyle.Burtons is awesome and the people working there are great. I hope youll consider giving them another try.Linda Roskelley

Very poor customer service. Took 6 weeks longer than promised for an insurance appraisal....terrible!