Love Kevin and the service that he provides. We bought our tub 13 years ago and it is still in great shape. No matter what we need, Kevin is always more than willing to work with us and help. He always remembers our names and our childrens names years later. I would highly recommend this company for buying a hot tub or any chemicals or accessories that you might need !!!

Kevin is A pleasure to talk to and deal with on the phone. The service guy Graham is very unprofessional. He is the type of person that is not honest or trust worthy. He did not do his job as far as servicing out my hot tub. A good service tech will look everything over and talk to the customer in regards as to what needs to be done. He did not do any of the sort. Then he had two invoices. I paid him $150. Cash while he was here and my daughter was calling in the remainder to pay with her card. The money I paid him was not turned in. When asked about it he said oh I forgot. My receipt shows the $150 paid. So until the $150 was located my daughter did not pay the remainder of the bill. The day she was going to pay the bill Graham come back out and took the parts off of the hot tub without saying anything to me and left. The part he took was the heater pump. The next day I was finally able to reach Kevin about the situation and he had no idea what was going on. Graham calls me back later and I asked you whats going on and he said he took the pump that because he didnt want it harmed in any way. So where does he get off making that that statement? Then he makes the statement that my hot tub is not worth fixing and unrepairable. Well it was working fine until he took my heater pump off of it. He also nicked one of the wires to the board causing it to not read right and did not repair it. There was a crack in the PVC fitting and which we repaired ourself but Im still at the heater pump and a nicked wire that needs to be fixed. Also I guess when he come took the heater pump out he was in such a hurry to leave before I could get ouy there that he cut my wiring!! So how professional is this guy? I sure wouldnt recommend him to work on nobody elses hot tub.!! And I sure would not trust him to be left alone unattended!!

Great buying experience! Kevin was great to work with and very helpful. Guys showed up on time and had the hot tub setup in no time. Very friendly and explained how to operate the tub and let me do it to make sure I comfortable before they left. By the way the tub is AWESOME! Highly recommend!

Thanks to Kevin and his expertise! Our hot tub is back up and running! You guys make our life so much better!

Ive been a customer for over ten years. I would not think about buying a spa from anyone else. The service is the best and they are always helpful with any question that arises. Do yourself a favor and buy the best. You will not be sorry!

We had a really great experience with these guys we bought our tub about a week and a 1/2 ago and they got it put in just in time for Christmas The whole process was super easy they even took care of getting us in touch with an electrician to get us all set up

Very pleased, hot tub was installed very smoothly and the customer service is outstanding.

The people are great and the best customer service around.

The majority of these spas are made in Mexico, AVVOIIIIDDD!!!!!

Very honest, helpful, and dependable.

Couldnt of had a better hot tub buying and install experience than with Hot Spring Amarillo!