Have taken my vehicle twice within 1 month for service. Both times , they have no loaner and enterprise rental has no GM vehicles for rent. Not much help when you need them. Im lucky I still have a job.

Stay away! The only positive here is that Chad actually cares about the customer. The technitions here just want $. It took 3 months for them to fix my car and they didnt even fix it. I came in with an oil leak in October, got my car back twice and had to take it back both times because it was still leaking from the same spot. They now want $3600 for a full engine rebuild. On a car with 34,000 miles.

I took my car into Ron Carters Service where I was lucky enough to speak with Service Advisor Anna Kalil. She listened to my concerns and put me at ease immediately. She was very knowledgeable of my particular issue and took the time to explain everything to me. I was concerned I would be without my vehicle for days but she assured me that my issue could be resolved the same afternoon. Even though Im sure she hears these types of concerns everyday, she took the time to discuss the problem and the solution rather than rush me out to speak with the next customer. I am so grateful for Anna and her compassion for customer issues. Thank you again Anna! Ill see you again when my car is ready for its next oil change!

Personally, my experience went quite well here this past week. I had an issue with my truck that was hard to diagnose. I was worried they would say they couldnt replicate the noise and send me away like other dealerships. However, Anna called me ahead of time and asked if i could possibly come in and test drive the vehicle to help identify the source. Anna was quite helpful and communicative throughout. the only recommendations i would have for improvement would be 1) turnaround time for repairs/maintenance. 2) increase quantity of service advisers to avoid customers from having to wait 20 minutes to speak with one.

The service department here is a complete joke!! We tried their new “Quick Lane” today for an oil change. After waiting in line 25 minutes WITHOUT being acknowledged, I got out of my car and went to the service desk. I asked what the hold up was and was told they were training and having some hold ups. I asked “Why have you not at least acknowledged the five other cars in line that are just sitting here?!?!?” There were 3 employees STANDING around doing absolutely Nothing while one trained. My husband had to go to the Parts Department and have them page a service advisor because they REFUSED to tell him who the Service Manager was. The service advisor was about as helpful as roadkill. The management here is either non existent or has their heads so far up someone else they can only see brown!

Service advisor Anna, has no patience from my experience, which should be needed being a SERVICE ADVISOR. My boyfriend and I were upset because we set an APPOINTMENT only for them to tell us they have to hold my car until MONDAY and not even do anything to it until then. Okay whatever that’s fine EXCEPT they should have told us that over the phone and when we were saying that she cut us off and said “let me talk!” in an aggressive tone. and when another guy working there was asking us questions she cut us off answering and said “you’re supposed to be talking to me”. Anna, you sound miserable here. Please find a job where you don’t have to deal with people who may be upset, you can’t service people for the life of you.

Quite possibly the most incompetent and crooked group of mechanics to ever grace the industry. Misdiagnosis are all too common here despite the state of the art facility. Management seems decent however refuse to overhaul the staff. This is an absolute last resort shop

My dad bought his GMC Sierra in 2013 and when he bought it he got a life time synthetic oil change for a reduced price for the life of the vehicle as long as he owned and now the place has changed owners and not willing to honor the deals from the old owners and my dad has had every oil change done at that location he went in to get his oil change and the put synthetic blend oil in his truck and it started burning oil it has never done that and now their not willing to fix the errorDo not go here they dont care about their customers or your vehicles avoid the service center at all cost