We brought our car here for an engine light that came on for an air flow sensor on a Saturday. It wasn’t completed until Thursday and when we got the car back it wasn’t driven at least 2 hours and the same light came on for the same reason. We bring it back in just to be told it could run us more money than we already put into it! During the time of service 1 update call and when we call them back for answers and questions they don’t answer! We had to have called them 50 times (not joking) most awful customer service I’ve seen! And when I came into the service department and ask why they don’t answer the phone they don’t have answers to that!!!! They can’t answer that question because there is no answer, just poor customer service! And will never be coming back to this place and no one should either they should be shut down. Worst car dealership ever

Garrett & Nate provided exceptional service!!Thank you BOTH! Extremely happy with my purchase.

I want to return to Rothrock for service but the only reason I will not be able to is because I live 90 min away sadly, otherwise I would return there for service. Matt and Nate were super helpful before we even drove up there. They helped us figure out details vis email ahead of time. Made everything smooth and easy! Mo made the finance and paperwork very easy and quick. We are extremely happy with the service we were given.

Most pleasant experience Ive ever had buying a car. Extremely reasonable quote provided compare to other dealerships. All documents were prepared for signing by the time I arrived, car was cleaned and ready to go, basically in and out. Thank you guys for exceptional service.

The worst dealership to deal with. They show trucks in stock on the website you contact them and work up numbers and send you a link to run your credit. They call you to let you know your approved, set up a day and time to pickup the truck and get a call back 15 later stating they sold the truck. Then offer me a more expensive truck that is not even on the lot. Great way to run a business. Contacted Fred Beans and purchased a new truck from them.

Best car buying experience I ever had. Painless, Smooth and no BS! Anthony & my Finance guys were amazing.

The sales people and the finance person were absolutely wonderful! I wasnt expecting to buy the car that night, but Garrett subtly convinced me it was the best way to go. He was awesome! So friendly and helpful!

I wish Google offered a 0 star option -:( I have no intention of following their standard advice to contact Ron Carl, the GM. If the GM is not aware of the ethics of people he is employing, then there is no point talking. I purchased a new 2022 Nissan Frontier truck from Rothrock on Oct 12, 2021. All I can say that the sales managers at Rothrock are there to rip customers off. We found that the center console wouldnt close and reported that to our assigned sales person. The dealership told us that we broke that by trying to put three A4 size printout papers in it! -;) Next 1 hour was a nightmare - they kept on spinning up stories about a $1000 cost they may incur to fix it, and we are free to walk away anytime (I will sell this truck in the next 2 days and I will see if I can return a portion of the $500 deposit, was the version from Ian, the manager). I bought the truck, paying them $500 extra for no fault of mine. I had to, because I was desperate, as I had sold my old car before I drove up to pick up my new truck. I am not a mean person by nature, but this dealership has left such a sour taste in my mouth that I will denounce them with every opportunity I get. I plan to start with Google reviews, Facebook forum, Yelp and caution folks about Rothrocks predatory nature. They ruined my experience of owning a truck - something I have been wanting for 15 years. The only two folks I found there with a decent demeanor, are Garrett (junior sales) and Mo (finance).

Great place to work with. I live in Florida and found the best price all the way up here. They were great to work with over the phone. Nate and Nick were great to work with. They picked me up from the airport and I wasn’t at the dealership 10 minutes before hitting the road. Nate had all paperwork done and the car was 100% ready to go when I got there. Highly recommend them for great customer service!

Our car dealer Matt Burke was very pleasant and went above and beyond with all the questions we had. He spent an immense amount of time explaining all the features and everything we needed to know about the new car. We can not say enough good things about him.

I had a unique situation. Needed a car that day due to lease return at another dealer. Matt was amazing! Moe in finance was so kind!

At Rothrock the service is awesome. and staff was excellent.

Sales was great. Service rep is great. However my BRAND NEW 2022 Pathfinder has been in the service department for 4 weeks and no ETA on the 1 SINGLE part to fix it.

Garrett was the best salesperson and he made my experience so easy. From start to finish, I was pleased. He has even been answering my questions days after I brought the car home. I call or text him and he responds quickly. Excellent service!

9ur experience here was not a bad one but not a memorable one persay... The salesman was pleasant and was not pushy for most of the discussion or interaction however even though he was aware that we had just started to looka t vehicles, he pushed on closing a sale that day. We thanked him and were told that he would call us the following Monday to discuss the car which we agreed too but never called to follow up... His loss, we were considering buying but wanted to sleep on it before making a choice.

First time service with my vehicle here and I was impressed. Got things done fairly quick, went over everything that was going to be done then when finished, was less money than I was expecting which is always a good thing. Even talked about new cars with a sales associate for a little. Definitely going back if my car gets in trouble again.

Nate and Anthony were extremely helpful in getting me a fair price on a new car and trade-in of my current lease so I could seamlessly come from out of state and complete everything in no time at all. I wish I had a reliable dealer like this one closer to home.

The worst experience I could have from a car dealer. I offered to fully prepay for a truck so when it came in I could drive up and take possession. Garrett said their business practice is that they do not do this or put deposit until it’s on the lot. Then I get a call on the same day that they ended up pre-selling it to an individual closer. Totally hypocrites and I hope the lose business for their dishonest practices.

Anthony Bencivengo was an excellent sales rep. He didn’t pressure us but instead asked probing questions and let us test drive ones were interested in. It is the first time in 15 yrs I had to buy a new car, so he made the process as smooth as he could. Down to earth demeanor and not a ‘sales’ pitch kind of guy. There was one issue which I’m not dwelling on since it was taken care of. One major reason for choosing Rothrock is they are family run business. Don’t have many like that anymore which offers customers peace of mind they will be taken care of respectfully.

This review is based on a NEW car purchase. I was NOT a local buyer and drove almost 2 hours to pick up the new vehicle.The vehicle came with a 4 month old inspection sticker, which I failed to notice as I expected a NEW car purchase to come with a fresh inspection. I have no one to blame for that other than myself and would have not gone through with the purchase had I noticed.However, when I asked for the vehicle to be inspected now, they refused and only offered to inspect it when it was due in 8 months at their facility which is not a solution as I am not local to them.It was a simple request to correct something that should never have been an issue for a NEW car but unfortunately, I received no satisfactory resolution.

Our sales person Garrett was amazing. He gave individualized service and was not pushy at all. He also made the experience fun and relaxing. I would recommend him for another person for sure

Our first car purchase at Rothrock Nissan was a great one. We live in the Philadelphia area and decided to make the trip to this dealership just based on the excellent customer service we received from a distance. We left with the brand new car we wanted and are very pleased with the entire car buying experience. Nick was awesome! Highly recommend.

Ethan and Mo were excellent and made the process extremely easy and straightforward.

My salesman Garret was awesome, he did not pressure me into buying something that was out of my price range. He was easy to talk to. Alot dealerships are a bunch of sharks and where the guppies. I did not feel I was a guppie, I felt like myself. So thank you Garret.

Working with Garrett on getting my Pathfinder was a dream. He made the process so easy and our time at the dealership was spent laughing and joking around. It was a great experience!

The service dept always delivers great customer service. They were honest about how long it would approximately take to finish my vehicle and called me right away to pick up when it was ready. The payment and paperwork process was smooth, efficient, and the rep was very courteos.

Thanks for your help and I will keep you recommending to my friends for your excellent professionalism

Very professional and went out of their way to be accommodating. Great staff and great experience.

Purchased a 2017 Nissan Pathfinder Platinun Midnight edition IN 2017 BRAND NEW!!! Original MSRP $60,000. Took it to them for the vehicle smoking and they said it was normal smoking. Last anyone checked a vehicle shouldnt smoke like it does. We are hoping this 1 star review catches the attention of someone who can correct it before other problems occur that they will say the service contract we purchased wont cover it! Does this look normal?!?

Got a great deal from them online, went in and got everything processed with no hassle. I sold my car to CarMax rather than trading in and they helped me out with transportation for that. Great value, great service!

They were very nice and they fixed the problem I had with my car in a day and got my car back the same day . I recommend this dealership to anybody . Roth Rock did an excellent job!! Thank you so much !

My experience with Rothrock’s service department was great. I spoke with Charlene (sorry if I’m spelling it wrong!) to schedule the appointment and she was super responsive and professional compared to the other places I had attempted to schedule an appointment with. Throughout the time that my car was there, it was either her or Colleen that I was in contact with, and they were both great to work with. Colleen even made it a point to return my call right at 5pm when she could have easily ignored it and shut down for the day since it was closing time — that’s a first for me when it comes to working with service departments! My car was with there for inspection and to diagnose an issue I had been experiencing, and they were able to do both much quicker than I was expecting. PLUS, on my way home from picking my car up I noticed they had even cleaned/detailed the interior which was a mess when I dropped it off and full of dog hair commuting with my pup all the time. Very impressed with the work they did and the customer service! I’ll definitely be back.

I came here yesterday for an oil change and tire rotation around 3:30 pm shop is supposedly open until 8 pm. I was told they couldn’t do it. I show up today 5/4/21 around 8:45 am no one in line, they took my info for same service.It is now 10:33 am and my car just now went into the shop. The service here used to be top notch 5 stars. Not so sure about the service now. I give them only 1 star for this visit.

I made a list of cars we were interested in. 7 cars in our price range. Spoke to Dan a few times including a few hours before we arrived. After traveling over an hour, the car Dan and I had discussed was just sold. (but still on the lot). Only one car from our list was still available. Perhaps we were not worthy buyers since our price range was at the low end of what dealerships normally carry. Im sick of these Bait and Switch tactics that they all seem to be doing. FYI Do NOT trust that a car advertised online will be there when you get there, even if they tell you it is. We are buying a car within three days but it wont be from these folks.

Service was good no problems fast on time good. How ever my complaint about my wipers literally falling apart was not addressed the way I thought it should have been. as I was told all they could do nothing but replace the wipers I purchased. I had to buy blades retail not under warranty as I was on the road. Seems to me a wiper blade should last more then two years. Both wipers on the same day fell apart ( rubber edge ripped off rest of rubber ). I expected to be reimbursed for the cost of the replacement blades.I did not however need an other set of new blades. If this is policy Im ok with it, it just seems like it should be covered.

Anthony and Nate were great! They both went above and beyond to get me the car I wanted. Was definitely one of the best car buying experiences Ive had in a long time. Thanks guys!

Tech and adviser was the best to work with listing and followed thru with work

I had a bad experience at another Nissan dealership in Bartonsville Stroudsburg. Rothrock made my experience a complete full circle better!! The salesman Anthony worked with me via text and email in two days. We arrived and everything was worked out and ready to go for us. The finance manager was also excellent!! He just kept handing the papers over one by one going over them to sign. We arrived there by 610 and left at 715. I will go back there again!! Thank you Rothrock!!

Nick and Ian were amazing. Very friendly, thorough, and got us what we wanted. Highly recommend.

Happy we were able to come to an agreement on trade-in and price.

Super nice salesman found a car for me right off the truck

Worst customer service ever, no one answers the phone, you leave lots of messages and no call back at all.so I went first thing in the morning and was held for like 35 min to be able to drop of the car. then the whole day passes by and I get no news about my car, and there is no way of communicating with them.car stayed at the dealership so they can investigate more on the issue that I have with my car, the next day passes by with no calls or anything from them, I kept trying to call them from 12:00 PM until 5:00 PM with no response. then I dialed the operator number which she kept saying there is no one at the dealership that I can speak with and at the end she hanged up the phone.

My biggest complaint was the limitation of Visa usage and the sale rep forgetting to notify customer to bring a checkbook due to the limitation. This has now increased my monthly payment by more than a $100/month.

Looking for a good preowned certified vehicle. Looking for a new vehicle. Come to RothrockLooking for this term rarely use in any business

Apparently they have enough business thar they dont need mine. Ive tried twice to schedule service. First time I was told they didnt have any openings the week I called and then the person hung up. I called again to schedule and I had a few questions...I was told to schedule online. Terrible customer service!!!

Garrett at Rothrock was easy to talk to, listened to what we wanted and delivered everything he promised!

They provided a very efficient vehicle service experience.

Clean and effective service.

Because of my age, I will probably not purchase a new car. However, with that said, Wayne and Mario in service (Dodge-Jeep Service) at TOP-NOTCH employees and representatives of Rothrock Motors. They are professional, kind, and knowledgeable. They make sure everyone in their waiting room is comfortable. Their technicians are the best! Thank you, Wayne for being there for your clients. Thank you, Mario for being there when I was turned away from the Nissan service area. YOU guys ROCK!

We enjoyed our car buying experience with Tyler and Nate. Quick and easy process! Thanks for all their hard work.

Matthew is a great guy and helped me a lot

I was able to get the EXACT vehicle I wanted, as well as having all the paperwork done PRIOR to arriving there. The salesman Anthony was very helpful in expediting the process. He limited the amount of time I had to spend in the dealership. I was happy with the overall experience and LOVE my new Murano!

The stars are only for the sales guy that helped me but What ever you do DO NOT BUY A NISSAN ALTIMA 2021 SV. Nissan cut corners, and compared to the 2015- 2018 size and shape of the altimas the 2021 Altima SV was designed for a kid. The driver seat feels like sitting on a bucket with a pillow on it. I paid almost 26K for one here at Rothrock and I feel like crying every time I get in the car. I do not understand the loan game but I was not approved for 18k to buy out my lease of my 2018 but i was approved almost 26k to get this kiddie car (Nissan Altima SV 2021) I am so disappointed and is now trying to find out how to get out of this deal. Nissan must be trying to cut corners to make up for COVID losses.

State inspection for my LEAF. As expected, the rear brakes required service (1st time at 92,000). This was more expensive than I would expect to pay elsewhere, but I trust that the work was done well. Everyone that I spoke with was friendly and helpful.Some employees in the Sales area didnt wear masks (as noted as required on signs clearly posted). This reduces my confidence in the safety of interacting with anyone at Rothrock. Please ask everyone to follow the signs that were posted by Rothrock.

I will love to get a free oil change from here...I do appreciate the hard work the young ladies and men do here. Such beautiful souls, and excellent customer services. I will love to get coupons in the mail for oil changes and other services here. I been coming here for 5 years and never receive any such offer. Please send me coupons please

Very professional and quick service.

Just picked up my new Kicks, my first Nissan. I am so pleased with the salesman, Doug as well as Art and Nate. Everyone was so nice and so helpful. Looking forward to making them my go to dealership. First class professionalism on all counts. Can’t praise them enough.

Garrett Gouger was VERY nice & helpful with my Nissan Kicks purchase!

Truely a no pressure experience. We told them what we wanted and the worked to get it done. Even after the dealership was closed.

This was a great experience and everyone was so helpful. They worked with me and I was able to get my monthly payments to where I was comfortable paying.

Came in for a 25,000 mile check which included oil change and tire rotation. Did not have to wait long at all. Very friendly and fast service.

They expedited the whole process to an extent that I was out of the dealership in a couple of hours. Being a first time buyer they made things simple, easy, and smooth.

Eric Gubish did an excellent job in the service department. Eric explained everything to us and made us feel very comfortable. Eric is an outstanding advisor. I look forward to working with Eric in the future. Eric is very personable and the Rothrock service experience that he provided was first class. Eric showed us around the beautiful facility and he said that if we had any comments, questions, concerns, or problems that we should contact him directly in the future. I highly recommend working with Eric.Regards,Ron SemanickPalmer Township, PA

The best thing about getting a car there this time was I was in and out less then 3 hours and I was so happy. The sale associate was nice and respectful. I was in decisive about the car and they allowed me to make sure. They wasn’t pushy or repetitive about buying my car.

Nick, our salesman, was very friendly and knowledgeable. He showed us respect and didn’t rush us or be pushy with us.

EVERYTHING WAS TAKEN CARE OF AS EXPECTED AND MORE. THE YOUNG LADY TAKING CARE OF ME WAS QUITE NICE AND POLITE. SHE ACTUAL TOOK CARE OF WHAT I THOUGHT WAS GOING TO BE A BIG PROBLEM IN JUST A COUPLE MINUTES AS WE CAR IN THE CAR DISCUSSING WHAT WAS TO BE DONE.

Buying a car from Rothrock?you should think about it twice!Its been two months and Im still waiting for a callback from Nate Marinelli. No customer service at all. I regret getting a car from this dealership and getting the additional insurance That doesnt do anything. Its a rip off. Theyre just stealing your money.

Employee were very pleasant and professional .. great service

Salesman was good.. I feel like my trade-in should have been worth more than recieved, was very disappointed. Also felt the Nissan financing apr should have been considering my fico was in the 700s. The financial manager couldnt explain why.

Exspress service scheduled to open at 7:30 waited in line for 35 minutes, No service so we left!! Poor customer service!!

We went there for my cars 20,000 mile service. Just like always, they were very friendly and courteous. They got the job done quickly and efficiently. We always have a pleasant experience when we go there.

Anthony was super, very professional, friendly and courteous.Answered all of our questions regarding the vehicle.Ethan and Nate were also very professional, friendly and courteous.

I took my car in for an inspection and tire rotation (did not need to have emissions done) and it took 2 hours for these 2 things to be completed. The amount of time that it took was ridiculous and I would not have brought my car here if I didnt receive free annual inspections. Will not come here for any other service work ever.

Still my favourite dealership, got 4 cars from them, will be going back for more. I like the staff they are kind, helpful but not pushy.

Thank you Nate for your help!

It was just a visit for a inspection. Everyone was nice, the car got inspected. Thats what I expected. How would you exceed that expectation?

Rothrock is where I bring my vehicle for inspection. They are most professional and are always welcoming & accommodating. They had safety measures in place for the Coronavirus. This is the only place where I would come for my car. They are fair priced and I always feel trusting with them. Thank - you, M.L.

On line experience was great. All details worked out prior to delivery. My appointment to pick up was at 1pm. I was on the road with my new vehicle 45minutes later. This is how all transactions should be. I hope this has been a positive learning experience for all.

I really like the service they surpassed my expectation I spoke with Dave who jist communicated and extended my rental car for 3 days because car wasnt going to be done i really appreciated him for that my car was done excellent as if I had never been in an accident thank you Rothrock aplus customer satisfaction

The staff at Rothrock are friendly and courteous. They make the process of servicing my Rogue easy and keep me informed. They take time to explain why services need to be done and fit them into my schedule.

Well my nissan was malfunctioning. Ig took 3 days for making an appointment. Gave a car with malfunctioning and got a car with malfunctioning. The intake manager was nice however she couldnt locate the sensor and no technician showed up. Car was not serviced and I believe was not checked. If they did they did wrong. Trying to reschedule they said no warranty was accepted.Gave a car with malfunctioning got a car with malfunctioning but the dealer got the Bill.1 star because the system fors not allow me to place ZERO!

Overall quality and prices are 5 stars. However, wait time and customer service is 3/5.

Took our truck there ~ service writer was very nice and helpful

My experience at Rothrock Motor Sales was out of this world from beginning to end. Everyone was so friendly and made me feel at home. Nothing but laughs and helping hands throughout the whole process. I was able to buy a new car that was in my price range and my style. I would recommend this dealership to anyone.

Sales team was extremely friendly and did a wonderful job of earning my patronage. The price I received was very good for the vehicle and option combination I wanted but more importantly is the team took the time to offer what I WANTED not just whatever they had. The test drive was a little awkward with the sales person directing everything down to telling me when to signal when I already had the signal on. I had done a lot of research on the vehicle beforehand and I felt that the entire sales team respected the idea of that with not trying to sell me something I was not looking for.

Amazing service. Was in and out in less than an hour.

We had a great experience at Rothrock. Grant took the time to analyze our needs and made the whole experience very easy. Anyone like me who dreads going through the process of buying a new car should ask for Grant. Grant and the team at Rothrock make new car buying a pleasant experience!

My dealer was nick. Very pleasant experience in the dealership. Came in on a Thursday and by Saturday I had a new car. I was very pleased with this experience

I went there for an old change , the provided me with a free oil change , and informed me of other services that needed to be done. Services was done efficiently and fast. Customer service was excellent

I went into Rothrock Motors this past Saturday in search of a new vehicle with an affordable monthly payment. Nick went above and beyond to make sure that all of our expectations were met. We were out of the dealership at a timely manner and on the road with out new car!

Communication and customer service is horrible, I’ve had nothing but problems. Was left a msg in June that I HAD to come in for a service due to my lease. I drive all the way there just to be told in a rude manner mind you “oh you know you really didn’t even need to come you don’t need this for your lease”. And then come August my car gives me a msg saying that I need oil and oil filter change. Once again I drive all the way there just to be told again in a rude manner “we cannot get you in today” so I drove there and back again in my lease which I will have to pay in the end if I go over miles and I don’t exactly live down the street. I finally was able to get it in and the service again is just not very friendly in any way it’s very uncomfortable. Anyway sorry but you keep sending me emails and if you want the truth there it is. I hope this helps in someway

I have a problem with my recent service invoice. My advisor gave me incorrect information about my bill. I then called in and left a message with accounts receivable, and they still havent returned my call after a few days. Not happy about this experience.(11/24/20 update: After multiple voicemails and missed connections with the Service Manager, I connected with the Director of Operations, who immediately resolved my invoice issue.)

Excellent! Love the service this dealership provides! Looking to purchase my next vehicle here with the hopes you have the loyalty program!

The team at Roth Rock was great. Nick found me a great deal and Charlie helped explain all the paperwork and was super cool, and Tony was great explaining the tech options. These three were great! Thank you

Awesome work!

I was already kind of set on a Rav4. I stopped in Rothrock before work on a rainy night just to check on a Nissan Rogue. Frank Q helped me, and showed me the Rogue with knowledge and passion. He had an answer to every question I asked, and there were a lot. He seemed very excited about the product. He was very polite and not pushy. He did not get frustrated with me, and I felt that he was very genuine. I liked the Rogue, the choices were very simple. Pick a model, pick from a few packages, and add on what you like. Not like other cars where it is perplexing and you cant get what you want without buying the highest trim and all the packages. He took my documents by e-mail, and when I came back to get the car, I just said what I wanted, and we got the process started. Didnt catch the name of the finance manager, but also polite, and prompt. Answered all of my questions, and drew up the contract. Seamless and easy. Thanks to all, even those I didnt specifically mention. The Rogue is very nice, it has all the features you could want, and it is reasonably priced.

Very good 👍

Fast, friendly and no hassle purchase.

Update October 2020The dealership has continued to get worse. I have been waiting for 11 months for something they still have not taken care of. Also, the management does NOT know how to return phone calls.Update 2020The dealership only cares when you are purchasing a car, they are not Co cerned about anything following the sale. They were not able to get my tags processed in time, I never heard from the salesman post sale, the people in the office do not know how to follow up or treat people. They are about sales and getting money, they do not care what happens afterword.I had originally given them a high rating, now I would give them zero starts if I could. They have not lived up to one thing they tell you about when you purchase the car. My advise, GO SOMEWHERE ELSE!!!------------------------------------------------+Frank was great and very low pressure, I feel I was treated the best here of any dealership I shopped at. I had priced the Rogue at multiple dealerships and they presented me with the absolute best price and met my needs all the way concerning the price and providing me an out the door price. I was extremely impressed with the sales manager and the way the everyone treated me as I made my purchase. I did not feel rushed. I was truly made to feel my business mattered to them and they wanted to earn it.

My issues were addressed quite quickly. Doug Burkhardt, tech, rotated my tires and did an oil change as part of the 5000 mile maintenance. I did not know it was time, but he tech did. I’ll always use Rothrock for my purchase and service needs