user
Jiffy Lube
1934 Catasauqua Rd, Allentown, PA 18109, United States
Appearance
Jiffy Lube
Comments
Fr
Review №1

They did a fine and thorough job on my vehicle. Would definitely go back and recommend them.

Kr
Review №2

Wonderful customer service ! Helped with my ac issues ! The gentleman that helped was very friendly and helpful . I was in and out ! Answered all of my questions !

Ka
Review №3

This place is great. Obviously depending on what your car needs the price goes up but honestly its worth it. I was given some great information on follow up services and while I was there each staff member was so nice. If you want honest friendly service just go here!!

Ni
Review №4

The staff is always friendly and funny plus they get you in and out in a jiffy!

sa
Review №5

The lady that checked me in was very nice, friendly & professional. I did not know that they check the lights n other fluids... I told them I’m just here for an oil change & that’s when they told me this is all standard protocol which I thought was very cool, they even checked the tire pressure!! Very cool!! Thank you jiffy lube

Sa
Review №6

My mom was in yesterday for a oil change and they said they topped off the anti freeze and it was actually not topped off. They were also rude to her

Sh
Review №7

William was amazing from start to finish. He was very thorough in explaining everything in detail. He was courteous, knowledgeable, and very professional. Best mechanic Ive had in years and would definitely recommend him to everyone. Im a new customer and will be an existing customer due to his high level of service. Thank you so much!!!

Al
Review №8

William and Julia were great & service was fast!

Ve
Review №9

I have been using this Jiffy Lube for the past two years I believe and I have never had an issue. Theyre always very pleasant and they are quick. I will continue to use them as long as I am in the area

Ch
Review №10

First service at this location and will use again. Staff were friendly, professional and explained the options available for my cars needs.

Sp
Review №11

Very knowledgeable, friendly. The work was done in a timely manner. All in all good experience

Ma
Review №12

Fantastic customer service! The mechanics were very knowledgeable, professional and friendly. Great experience and I would recommend to everyone.

Je
Review №13

I had been neglecting the service of my car but at least knew enough to get the oil changed. I was greeted by the usual good service and politeness of the staff and eventually it was explained to me that my car really needed a lot of front end work and tire/rotor maintenance. Presented with a spread-out schedule, I was able to get the service I needed at a price I could afford. Serviceman William was kind enough to put a whole days work into my car so that I could drive aware safely with less road noise and a date for further work. On several occasions he quoted prices with lesser options considering he already had the car disassembled. I would definitely recommend Jiffy Lube on Catasaqua Rd to anyone needing car service.

Me
Review №14

I went in for just an oil change but they helped me identify another problem I was having with my brakes. William was extremely helpful in explaining my options and keeping me informed about what was going to happen to my car. I will definitely go back here again.

Gi
Review №15

William was nice and did a awesome job. He didnt try and rip me off

Br
Review №16

Second time Ive been there, Both times were Very Professional. The Staff was Great. They give a Military Discount with Proper ID.

AM
Review №17

I pulled up in the parking lot outside and called to see how much the oil change was and if having my own oil and filter changed the price. I WATCHED them hang up on me twice because they were too busy talking. I took my business down the road.

Ch
Review №18

Great service and fast. Recommendations provided and explained. Very helpful and will be going back!

Da
Review №19

Christian was very helpful, fast and efficient with thorough explanations when I called to get an estimate. Thank you.

Cl
Review №20

I originally had an appt elsewhere, but when I got there they decided to lie and tell me they called and cancelled our appt. I called Jiffy Lube to see if they could still get my vehicle in sameday. The gentleman who answered ask me how far I was from them, told him roughly 15minutes, and although they were to close in about 35 minutes he would wait. It took me about 30 minutes to get there due to traffic on Rt22, but he kept his word and waited. The 2 guys that stayed, were sooo nice and professional, even held genuine conversation with me from start to finish, and never once showed any indication of being mad or upset that they were working passed closing time.

Br
Review №21

Associates were very nice and proficient ,service was very good .

0
Review №22

Such a great place. I appreciate the fast reliable and convenient service Harry and his Team provided during my service. If you ever need anything done to your vehicle the new and updated Facility can take care of your needs from basics to all!! Thanks again guys for the great service.

Ma
Review №23

Great service friendly polite really helped me out

Ro
Review №24

Great service team that was super friendly and fast. They offered additional services and were not pushy when I declined them. My only reason for a 3 star rating is at no fault of the particular location, thee cost was a bit pricy for a synthetic oil change with an additional quart of oil being $12. Overall a good place in a pinch when my local shop is to busy but will definitely not use on a regular basis.

Jh
Review №25

Again loved the service very helping . William really appreciate your help. Definitely recommend yalls location.

Mi
Review №26

Great service. Fast. Helpful. Been going there for years and this was the best visit Ive had there.

Ki
Review №27

When I initially called I spoke to Harry whom was informative and gave me the price quote over the phone. William was my technician he was super sweet and informative about the process. William throughly checked my car and advised the services they offer. He was so kind and polite I will definitely be coming back!!!!

Ra
Review №28

I am not usually one to leave reviews, but I got my oil change today at Jiffy Lube and did not have a good experience.Now, USUALLY, I do have a good experience, but it was just today that was bad. First, when I pulled up to the garage entrance behind the store, I was not acknowledged at all, making me a bit anxious as to the possibility that I was waiting for no reason, simply because the staff did not see me. After 30 minutes, I was summoned to pull forward, and that was the first acknowledgement I received.The main gripe I had with my oil change today is that they used an oil extractor rather than simply draining the oil. So, what could and should have been a 10 minute job, tops, was no fewer than 30 minutes, 25 of which were spent waiting for the oil extractor to remove the old oil. I do not know why they didnt simply drain the oil from the bottom of the car.Overall, Ive had quite a few positive experiences with this Jiffy Lube, but todays experience was quite bad. I seriously am considering just changing my own oil from now on, because its so much quicker with no wait and no oil extractor. Just drain, refill, and change the filter.

Pa
Review №29

Recently,had great 👍 Service Thanks So much for Taking Me

Me
Review №30

The young man working the counter is very personable!

Ce
Review №31

Great service. They were friendly and polite.

Dr
Review №32

William and his crew were very friendly. Got me in super quick and did an excellent job with my rotation. You guys actually quoted me cheaper numbers than Firestone and so I will definitely be coming back. Look out for these guys.

An
Review №33

It was a great service, in and out. Respectful service provided. Very knowledgeable gentmen

Ro
Review №34

Guys were very nice, informative, and QUICK! Will be back again!

Je
Review №35

Stopped by this location for a “simple” headlight bulb change... Well, simple turned into an absolute nightmare for the guys in the shop. My car was manufactured the incorrect way, causing a mess for the technicians to get the old bulb out and a new bulb in. The guy’s stayed past closing time for me and went above and beyond to make sure I understood what was going on and that it was replaced. I definitely appreciate them for their help.

La
Review №36

They were helpful and honest about my brakes.

Ke
Review №37

Very good service will be back

Ed
Review №38

Great service, never made me wait, expert care that I had never experienced before! Definitely will be back!

Mo
Review №39

They were professional and prompt, the wait wasnt as long as I thought it would be. Id recommend them to anyone

Ga
Review №40

Very hard working + organized at this garage on Catasauqua Road!Recommend very highly.Customer service + promptness were on display!Ill be back!

K
Review №41

My service was incredibly quick. I was in and out in less than 20 minutes. The woman who was explaining everything to me was very thorough and friendly. A great, quick, experience

Ty
Review №42

William , did an excellent job on my vehicle. Helped me and explain each process very well and it was well appreciated. I will be back ! Great customer service very happy

Sa
Review №43

Waited almost 3 hours for an oil change. Never go to this location again. Easton Jiffy Lube is where ill stay. Only went here because I had some time. But not 3 HOURS!!

Li
Review №44

While sitting inside my car I received an oil change an tire rotation! It was fast an easy took just 45 mins start to finish. Very informative technician.

Br
Review №45

The oil change was quick and easy.Loved the drive thru option would use this place/recommend

Al
Review №46

William was very helpful, didnt haggle me for things I didnt need. Very helpful and truthful. Will definitely come back.

Mi
Review №47

Great and fast service at a reasonable priceWilliam did a great job of notifying me of up coming needs to plan for

Da
Review №48

They are very professional and very helpful in my opinion, thank you so much for your help with my old truck, thank you William,Shawn,August and Harry. Definitely my go to place and recommended it to my friends and family and anyone who ask for.Thank you JL

Ke
Review №49

They were able to get me in and done quickly w an emergency i had and my dude William crushed it!

Me
Review №50

It was quite busy there today. But they ran it like a well oiled machine. Haha. Getting everyone in and out. I like this place because of that. And their good prices.

El
Review №51

The staff is all professional and accommodating here. Ill preface this with saying I know nothing about cars (like couldnt get the hood to pop level of knowing nothing). I took my car in for what I thought was going to be a routine oil change about 2 hours before I had to be at an appointment. I probably jinxed myself there. Turned out that oil was leaking into where the spark plugs go, and according to Google thats a Big Problem. They let me leave my car for them to fix, and I got a ride to my appointment. When I came back it was all good to go. I definitely got stressed out once I realized how big of a problem my car had, and what the time crunch was, but the staff were all super nice about it.

An
Review №52

The guys are great and friendly but too slow. No way it takes an hr and a half to do an oil change. Wasted my time. Plus the hr it took them to finish the others

La
Review №53

Very good service.

Br
Review №54

Great experience. Got a full synthetic oil change and was in and out in about 15 minutes. The guys were really nice and super efficient. Definitely will be a repeat customer. Highly reccomend.

ro
Review №55

This team is friendly and professional. I recommend this location for full service at a great price

Br
Review №56

Stopped by this morning to get an oil change and they were very attentive and informative which I appreciated.

Jo
Review №57

Shawn and Jamie were awesome they took great care of my dads car and were very professional I would recommend this place 100% thank you guys

Ch
Review №58

Great deal. Never left my car, and was out in 15 minutes. Look online for a coupon though. Theyll check all your fluids and air filter too.

De
Review №59

The experience here is always great!

Jo
Review №60

Great team in and out about 25 minutes

Ji
Review №61

They offered great assistance and help, the person there was all about the client. Thank you.

Me
Review №62

Art & Harry were great! Despite there being a long line of cars they were friendly, professional, and efficient. Art even took the time to teach me how to reset the oil indicator on my car. Very pleased with my experience.

Sh
Review №63

Loved the services I received from William.. His smile behind the mask was awesome.

Mi
Review №64

Mechanic William K is great.

Ke
Review №65

I was met with a positive attitude. She quoted me prices before my vehicle was even in the service bay.

Ch
Review №66

Always great service. Very patient and always answers questions. Thank you!!!

Ja
Review №67

Fantastic service - professional, attentive, informative and polite . graciously appreciate the time taken to ensure my vehicle was in the best health. thank you

Ra
Review №68

Jiffy was not apart of their service the day I went.

Ch
Review №69

Will was very kind. He reopened to change my oil after a long day. Thanks

Le
Review №70

A first time Jiffy Lube customer. Im pleased with the friendly & knowledgeable staff. Very professional. I was in and out within a very reasonable amount of time. As long as the service here continues to remain top notch I will continue to return. Thank you!

Th
Review №71

Great guys I enjoyed the insight they gave me on my car.

Ya
Review №72

Very friendly and knowledge people. I would definitely recommend this place.

ma
Review №73

Great customer service. Jose helped me a lot in understanding my car as a first time car owner. Definitely coming back again. Fast and professional.

Dr
Review №74

This new guy William seems to be in charge. Very professional. Big improvement!

An
Review №75

Great service..

Ch
Review №76

Managers car is parked inside taking up the bays. Only the left side was being used. Plus, Bill, or Will was very disrespectful towards a nice lady talking about her car degrading her, also treating staff like they dont matter.

Re
Review №77

Julia and Shaun were fantastic! Professional, polite and quick!

pe
Review №78

They are by far the slowest I have ever seen in my life.

Du
Review №79

They took forever just to tell me they couldnt help me - burned an hour for nothing. You guys suck.

Mi
Review №80

Although it was Christmas Eve and the staff wasnt busy, they were very friendly and helpful. Had my car serviced in no time.

Ty
Review №81

Fast and friendly

Mi
Review №82

Slow, friendly, but good work

Jo
Review №83

Had to get my oil changed after 3,000 mi with a full synthetic oil change. Waited for an hour and 45 minutes for and oil change.

Ma
Review №84

William Great school pleasant and polite

si
Review №85

On this day, gene s. And harry d. helped us. Gene was very welcoming and helpful even though it was freezing and raining out, he checked us in outside and was super polite. Thanks guys for being open and helpful during these trying times!

Jo
Review №86

Friendly fast service (Shawn, Gus, Gene and Harry all of you guys 5 stars today!). I usually change my own oil but did not want to this time. The price with coupon and the speed at which these guys got it done...Ill be back. Barely had enough time to order and eat a hot dog from the hot dog king next door. Gene, thanks for pointing out the top off service too.

Ch
Review №87

Great Service!

Review №88

This was the greats experience I have experienced since I moved out here in 2006. They did a wonderful job identifying the problem and correcting it. Even tho they didn’t have to. I am filled with so much gratitude, they have a lifer with me.

Jo
Review №89

Just an easy oil change. I actually get better performance out of the oil they use over the dealership!

NE
Review №90

Great place to get your car stolen. Stopped in for an oil change today because I’m driving to Florida tomorrow. Started out fine, I handed over my keys and went to the front prepared for a wait since there were a number of cars. I decided to stay outside since I had my dog and the waiting room was fairly full.My past experiences with other Jiffy Lubes is someone typically comes and gets you within a few minutes just to get your info and find out what you want done to your car. That didn’t happen here. Approximately 10 minutes after arriving a worker came storming out the front cursing a guy out because he was “ignoring her .”I found that distasteful, but I was only there for an oil change and figured I’d ignore it. 15 minutes later I realize I left my phone in the car so I took a walk back to see if the car was still unlocked. Not only was the car unlocked, but the windows were still wide open and the key that was sitting on the hood, in the rain. So I packed my dog back into the car, grabbed napkins to dry off my keys and left. At no point did any of the workers come to find out what I was doing, ask why I was leaving, or even make sure that I was the owner of the car. With this Jiffy Lube being situated in an extremely busy shopping Center, I am so thankful that I was the one who found my keys and not somebody looking for a joyride. Stay far far away.

Al
Review №91

Good place for oil change priced fairly

GO
Review №92

My husband took both our cars to this location and it was ok. We thought the experience was good. Two weeks later the check oil light started coming on his car, we thought maybe they forgot to reset the sensor, so we keep driving. The next day, on his way to work, he starts to hear noise and the light comes on to check the owners manual. So, my husband pulls over, checks manual, checks oil and what do you know there is NO oil in the car. We will never bring our car to this location ever again.

Mi
Review №93

Gene and Julia made service on my car a breeze... personable environment with fun-loving workers who know their stuff and get the job done...

Ta
Review №94

Great job

Ro
Review №95

I’m so thrilled I stoped at this location of Jiffy Lube!!! Friendly service that got me exactly what I needed...back on the road!!!🎉🎉🎉

Jo
Review №96

Used to be a good place to go get a quick oil change. Its now takes 2 hours, it is not worth my time or money. People are friendly, but I know other places that are much more efficient so I will not be back.

Ka
Review №97

Went in for an oil change on 9/28/19 - great staff! Very professional, efficient and courteous! I love how they went over everything in detail with me and everything went very smooth. Fair pricing as well.

Fa
Review №98

Went for an oil change and to get a headlight changed. It was really stress free - they didnt pressure me into getting anything I didnt want, and I was in and out quickly. They were very friendly. Reasonably priced, especially with the coupon I used. I will likely be back.

Ni
Review №99

Knowledgeable staff, efficient service

Pa
Review №100

Thank you 5 stars

Information
27 Photos
100 Comments
4.2 Rating
  • Address:1934 Catasauqua Rd, Allentown, PA 18109, United States
  • Site:https://www.jiffylube.com/locations/pa/allentown/369
  • Phone:+1 610-266-3530
Categories
  • Brake shop
  • Oil change service
  • Tire shop
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:7AM–5PM
  • Saturday:9AM–4PM
  • Sunday:8AM–6PM
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Similar organizations