Lazy people be here. Get ready to wait a long time to meet any one of many employees who dont actually care if they help you or if you leave happy following simple transactions. Been waiting 45 minutes today just to purchase an additional cable box. The line hasnt moved once while no less than 3 workers smoking, joking, and texting behind their desks. They seemed unconcerned when asked what our expected wait to be acknowledged might be. They did let us know that we were free to leave and get satellite if we were unhappy...

Outstanding customer service from Kelly. He is always professional and friendly.

Dropped off equipment here. Store was busy, but staff were super nice and handled everything quickly. Store is updated, looks nice and clean.

Was having trouble ordering online so came to the store to get everything in person. Kelly was awesome and got me everything I needed super fast! Great customer service.

I have had Xfinity both in Alexandria va and Dillon co and I have had YEARS of payments and ZERO service, help, corrections….. my latest was an installer that told me they could only install in a bedroom and must purchase a second box. I didn’t even have a TV!!! I can’t say enough to AVOID this company as much as possible!

There is convenient street parking out front. There were a lot of people in line, but they were efficient, so the wait wasnt long.

My wonderful husband and grandson had a great time with Anthony about two weeks ago when we got a phone for our grandson added to our account 😀 Anthony was the best

Thank u for ur customer service Mr Eldys Moncada , and thank u for bring me my phone i I did left it in the store I wish everybody like u man 🎩

I was very frustrated when I went in and I was thinking of canceling everything I just signed up for if it wasnt able to be resolved, as there had been several problems since I signed up for new services online. However, Kelly did a great job, he fixed all my concerns, fixed the mistakes made by people over the phone, and got me what I initially signed up for online; he also had a very calming energy which helped pacify my frustrations. Thank you!

Bryan Clark and the advanced agent who assisted him WERE GREAT. Methodical and sympathetic to my issue. The same cannot be said for your customer service, whos errors sent me into the store. If this were an isolated incident, Id blow it off, but its rampant. Horrible. I cant see for the life of me, how you got good reviews. Must be a Payola, or an act of nepotism. Terrible

Its exactly what youd expect. A line, a bunch of unnecessary displays, and two people working the whole store. Classic comcast.

I’m only giving them two stars because of the ease at which they took my clients equipment back. I’m willing to help anyone “cut the cord” with Comcast. Worst company ever.

Significant wait time in line, but when I was served things went smoothly and courteously.

Went to exchange a catv box. Took less than 10 minutes. Very efficient

Very professional and resolved my issue quickly.

Never had a bad experience here. ( 5 visits ) The employees are professional & courteous.Im in and out in 15 minutes.Free parking in underground garage directly behind storefront.

It took a bit to get signed in, but once inside, Cammie was super helpful and explained Xfinity Mobile better than the internet did.

Good and quick service.

In my dealings with Xfinity the customer service reps have always been stellar and easy to work with. They have earned any stars for Xfinity.Where my low rating comes is from the poor value that Xfinity provides. We were paying close to ~$80/mo for 100/10. I called several times to ask if we could get better rates and was always told that I had enjoyed my onboarding discounts and was stuck.Lo and behold when we moved to a location that offered Fios ($35/mo for 300/300!) Xfinity magically countered with $45/mo 200/20. I have never been more happy to cancel an ISP and hope that there will always be healthy competition at locations I live at in the future.Good riddance.

Excellent staff and great service. Used phone to make appointment.. Short wait no line.

Was not impressed with the service, my issue was not resolved fully. They told me to call customer service which I thought the store is customer service

Great service

Under the circumstances of the pandemic it was a long wait. The employees were very courteous, knowledgeable, and helpful. They may need to provide more seating (spaced out) so people don’t have to stand for so long, especially those disabilities (like me).

Horrible . I just want to cancel my service for a week . every time I call , they are all busy or its close. They call me back days after and in busy at my job . Ridiculous. Getting inservice online is easy . why I cant do the same when I want to disconnect it?xx

The people here were super nice. Went above and beyond to help me set my cable up so that Id have minimal to do once I got home.

Great service very nice staff!!!

I visited the Comcast Xfinity Store to return an old modem for the new modem was marked to my resident. The experience was good and I received a receipt for the returned modem. The agent we very professional.

Dont know the products well. Had to make 2 trips because 2 different employees provided the wrong equipment. It would have been 3 trips had I not asked the employee to double check what he was giving me with a superior. One of the stars is due to friendliness of the staff....nice folks.

Easy in easy out because of knowledgeable service personnel. Parking can be tough

The rep. I had was very helpful.

Anthony was a great sales rep.

Parking can be difficult so get there early before your reservation. Service was speedy, but I had the last appointment time of the day so it wasnt a long line. I think the rep Eldyss is who helped me. He was friendly and knowledgeable and got me disconnected and moved quickly.

Dealing with Xfinity/Comcast is a nightmare, the CEO should resign because he is incompetent and does not know how to run a business

Very efficient and friendly staff who are knowledgeable and helpful.

Staff was so helpful. 5 stars

Great service, often overcoming the lack of attention the online system provides. Also ready parking.

Update your hours on your store its been months already.

Excellent Customer Service

Clean. Masks required and social distancing reinforced. Great customer service. Only negative- Depending on the time of day parking can be tough (street parking)

Great experience. A million thanks to Mr Andres P.

The Assistant Manager (I think his name mightve been Kendall?) was so kind, helpful, and helped me get in and out of the store in no time.

I living in Alexandria, VA 22204.I chose Xfinity’s standard internet package. However, currently starting limited data.

I just returned equipment... all went well

Very helpful staff. Polite and quick

They don’t have professional technicians and the customer service is sucks. I don’t recommend it

Friendly, efficient customer service. Social distancing taken seriously and customers given the attention they deserve. No complaints.

Everyone was really nice and professional. The place was super clean

Given the restrictions they are operating under they are offering good service

Tip from me, go on a Sunday. I was able to go there on a Sunday, and was able to find a parking space out front immediately. Parking was free since it was a Sunday. The person at the front desk greeted me and helped me out as soon as I came in. My issue was passed to the guy at the back desk and was.coming around to get me as soon as I started to walk there. They made sure not only was I happy, was in and out as quickly as possible

I replaced my router and asked what else I needed besides the new router. I was told nothing else. That was b/s as I had to call Xfinity for to activate the router. Would have been nice to be told this when I asked several times. This was/is inexcusable.

He was the best!!! Give the man a raise!!

Absolutely horrible support staff. We needed assistance with getting our router closer to our office on the third floor. Support staff offered no assistance, support or help. The little bit of information they did provide was incorrect. Will be locating another provider.

Unprofessional staff.

Poor customer service.

Smooth, efficient and helpful staff.

Fast and easy

My monthly bill seems to go up every month! I called in to try and get a reduced package as I am a Senior on a fixed income....my bill went UP $20 when I received my next bill. Unfortunately FIOS is not available and there are NO alternatives where I live....I cannot wait to cut my account from these criminals!

Went there to return equipment. Was in and out in less than 5 minutes!

They dont care about your problem, its all about sell, sell, sell. Still waiting on my PROMISED REFUND, as they dont care! I hope that you never get your cable cut, because it might take 45 days from you to get it restored. Thats right, 45 day, 12 techs later, as to they kept sending out techs instead of a crew for the installation. I have turned in many reports, but they just DONT CARE!! Kinda stuck with Comcast, as no other service is available.After over four months of waiting for Comcast to get back with me for my refund, I finally got a nice young lady who kept at it until I got a refund for the three months that we had no service!!! Yes, she actually did it!! It took over 35 phone calls, but, now I know how to get to the customer service in the US!!That sweet gal should get a big raise, as she was the first person from Comcast/Xfinity that actually listened to what the problem was, actually did call me back each time and kept her promises!!!!!The usual is just a promise to do something, a promise to call back, and then nothing ever happens!!! She gets five stars, but Xfinity does not!!!

Well controlled during COVID, but didnt seem like my appointment time made any difference. However, service was prompt for us all.

Very nice and modern style store. Good customer service.

Super busy, friendly staff.I went on a weekend and had a tough time finding parking within a few blocks - I cant imagine what its like during the week.

Waited for an hour patiently (just to pick-up equipment) just to learn that my name was removed from the queue. This was after the manager told me I had one person in front of me. Comcast, please take steps to ensure that systems in this case the queue system is up to date and reflect customers’ wait time. Thanks.

Dismal, dismal, dismal - no parking, long, endless waits just to exchange defective cable box. The staff may be knowledgeable but they are rude. You would think the corporate office would have a better system in place for simple exchanges but apparently that would require some thought and consideration toward their customers

Set up a home internet account in about 10 minutes and did not waste my time pushing products I was not there to but. Karla was great help and made it super easy.

There was a little bit of a wait, but not too bad. The staff was friendly and helpful.

The store has both cable and cell phone service. I went into the store to change my cable plan. I did not have to wait long for an associate as it wasnt crowded. The gentleman was very friendly, helpful and honest, regarding my current plan. He provided me with options and advice. The store is clean and well maintained.

Comcast and Xfinity are horrible to customers. Today I replaced the cable box for my 95 year old friend who has been a customer for at least 20 years. He can no longer drive and they wanted to charge him $60 to replace a faulty cable box that he pays a monthly fee to use unless he traveled to their store. Comcast is discriminatory to the elderly and disabled in a way that was truly astonishing yo me. I advised the telephone support of the situation but the woman was of absolutely no help in resolving the failure of their own device and service. If I had an option to their Monopoly, I would exercise it. I will be advising my city council of their practices.

Not bad, not great... its nice they have showrooms to allow you to see the merchandise in action.

Good customer service, friendly, approachable, and attentive. Very nice interior layout, I felt very comfortable sitting down on their sofa seats, watching a college football game on the big screen while I waited to be attended to.

Perfect customer service!!

Comcast and Xfinity are horrible to customers. Today I replaced the cable box for my 95 year old friend who has been a customer for at least 20 years. He can no longer drive and they wanted to charge him $60 to replace a faulty cable box that he pays a monthly fee to use unless he traveled to their store. Comcast is discriminatory to the elderly and disabled in a way that was truly astonishing to me. I advised the telephone support of the situation but the woman was of absolutely no help in resolving the failure of their own device and service. If I had an option to their Monopoly, I would exercise it. I will be advising my city council of their practices.

Please add your service to southern Maryland St.Marys county. We only have one provider in our area and they absolutely SUCK!!!! Just read the reviews for Atlantic broadband southern Maryland ( Hollywood) I guarantee that if you open your business here everyone will switch to you!!!!

Great place to visit and experience. Knowledgeable staff that can tell you all about your products to make sure you are getting the most out of what you pay for!

Customer service experience the best. No long wait. Parking not the best in the location.

Staff were very friendly and helpful. Quick service, however they tried to sell me more product than i needed(not their fault, theyre a business after all)

Nice atmosphere, staff were friendly and took care of what I needed (equipment return) quickly

This is a beautiful and modern store. You can lounge in front of a big screen tv while you wait to be called. They have really gotten with the times from the days of the old ugly store that you had to stand and wait forever before being helped. There are lots of products and demonstration areas (such as home security) to keep you entertained while you wait too. Everyone was super nice. Great customer service.

I have been to this store twice on a Friday morning. Their doors open at 10 a.m. however, aside from someone at the front desk who signs you in, staff do not begin appearing to help customers until 10:30 or 11 a.m. When I pointed this out to the assistant manager, he all but ushered me out, with a crack about Thank you for venting. I am delighted to say that I have dumped Xfinity for both cable and phone, and if Alexandria offered service for the internet from any other provider, I would dump that too!

No place to park and long waits inside. Gotta be a better way, dang!

Exceptional service and A+ helpful and friendly staff. Melissa greeted me at the front door and Demetri handled my call after another gentleman informed me that someone would be with me shortly after a brief wait. I came to pick up new equipment for a self install and the process couldnt have gone smoother. Thursday afternoon visit...

It was quick and easy.

The xfinity staff here was excellent 👌

Easily the best customer service Ive had at a Comcast/Xfinity store. The reps were helpful and courteous. When the line was getting long, the store manager was prompt in bringing in backup. Very smooth transaction.

Simple exchange. My previous x1 box died and went to exchange it. Even with very little people In the store it took 45 mins to even be seen.

Fast, respectful, friendly, very knowledgeable staff. Would definitely recommend this location to anyone who is looking to become an xfinity customer or have any service issues

Comcast Xfinity provides no store numbers. You cannot get in touch with the store even if you sit through the lengthy automated call process and finally get to a human.

Fast efficient service and friendly staff.

Very helpful and friendly but make reservations before you go. We had to wait almost an hour without one.

What a dealing with customer service there AI help is no help at all spending 20 min to speak tona live person i must say i am surprised to see even in the store the lady there was there to deal with a service issue was upset how they blamed her for the issue it seem to mee that people who has problems with Comcast and service comes down to people who was hired just dropped my service too no consistency better options out there .......sad to say

Went to drop off equipment and the staff was very friendly. I was greeted at the door and checked-in. The guy who helped me get my new equipment answered all my questions and was super efficient.

They work with you when you have issuls with your bills. Thats why. I tell. Any body. To get with comcast. They are very understanding. God bless

Never buy anything from Xfinity. If you have the choice always choose Amazon. If you ever buy a film, show or anything else on Comcast, if you ever move, you will never get that purchase back. Never buy from Xfinity.

Great Customer service. Parking is not good after work.

Good personal

Went to return equipment only, but couldnt het out without them trying to sell me something i dont need or want.

It took three phone calls over 1.5 hours to transfer service, something that should be done in 5 minutes. Service has been down for hours several times in 2 months, with the Xfinity website indicating the service disruption is known and is being addressed. Service speeds can be very fast, then become extremely slow during all times of the day. This has been a below average internet experience compared to other service providers.

Dont like I been paying my bill and yall keep sending me these to high Bills something not right

Wonderfully patient with customers of all ages and so knowledgeable, great customer service and quality deals👏👍🌟

Worst company. They take no responsibility for billing errors and refuse to give refunds. If you call the billing department, they claim they do not know how to fix billing errors. The billing department! After their automated system makes the error, and you request to pay with a person, they charge you $5.99 to let you plug in your credit card number. I guess desperate companies going downhill will claw at you for the dollars. Beware of this poor company. They will rob you. Even though they take a month in advance for billing, how much you want to bet I will not get a refund tomorrow when I drop off my equipment and end my service with them? By they way, they dont stand by their contracts with you. As soon as they get you in, they raise your price within the service time. When you complain how they didnt stick to their end of the bargain, they say tough luck. Save yourself a big headache and go to another service provider. I rate this company a 0.