Chad at Juettner Motors fantastic getting us into a used 2011 Ford F-150 Lariat, and went above and beyond to bring the truck down into our price range. Super friendly staff and excellent customer service. As of day 3 Im quite happy with my purchase. I will update this review if something goes horribly wrong in the next week or so.

We had the battery warning light come on last weekend right about the time a monsoon like storm began. Juettner fit us in and offered to replace the alternator even though it would likely take longer than to noon, the Saturday closing time. When the work was done, shortly before noon, the cost was less than what we were quoted. Thank you Juettner!

I bought a new Pacifica this past spring 2021 and the sales man and staff were great. Now the but, the screen on the dash that controls almost all the features on the van when in GPS mode, reboots quite often and at the most inconvenient times. I have mentions this three times now and the problem still has not been fixed and I dont get any answers to when or why this is happening. I would like some one in the place to address this problem with Chrysler, I have looked online and see their are others with same problem and are trying to setup a class action law suit. When the screen goes into reboot or blank one can not change most features on the van. It would be nice to use the navigation screen when going on trips but one can not rely on it, so need to put my Garmin up just in case. This is an expensive option to have added to your auto and it should work.

This collision and repaire shop is among the best around. Anytime I have a problem and need body work I will choose Mark here at Juettners every time. They work fast and fair and the work is fenominal! From small fender bender to deer hits or more. You will not be disappointed with the service and results you get here.

A special thanks to AJ in the service dept. He went above and beyond to help me out. If I could give him 10 stars I would.

I am very much satisfied with the service provided by Juettner Motors of Alexandria. I especially want to thank the very qualified mechanic who worked on my 2010 Dodge Challenger SRT8. He was very polite and professional and I could tell that he wanted to fix my vehicle the right way and in a timely manner! I cant recall his first name but if I need service in the future I hope he gets the call!

Have had great experience with Billy in sales but I’ve been repeatedly disappointed by their service department. I’ve had to go back multiple times for the same problems on three different vehicles and the latest example they forgot to order a part that they promised to order and they only figured that out because I called to check on its status. Also never had a loaner car available for me after the mechanic broke a part on my motor while repairing my vehicle and they all of a sudden needed to keep my vehicle all weekend. I complained to owner who offered to take a new vehicle off the lot for me to use. I wouldn’t recommend this place for service.

Stopped by to check out a different pickup. Salesman Billie was very helpful.

Billy was great to work with and answered any questions I had. He listened to what I wanted and worked with me to find it. I liked that there was no pressure. Im loving my new Jeep Cherokee!

Excellent service with trustworthy technical people. Ill admit that Im somewhat biased having purchased my trucks from Juettner Motors since 1980.

Incredible communication. Mark did a great job keeping me up to date on my trucks progress. Very friendly and positive. Got a straight answer to any of my questions. The crew that repaired my truck definitely took their time. I’d say it looks better than the day I bought it. Would definitely recommend them to anyone.

Great service mechanics, always know by name when you come in. Good to work with - highly reccommend

Working with Bill at Juettner Motors was a great experience. I live out of state and found the truck online. When I inquired about it Bill called me and went over every question I had. We sealed the deal over the phone and when I went to pick the truck up he walked through the whole vehicle and explained all the technology associated with it. The finance team did not pressure me to buy any additional warranties like most dealerships so it was probably the least hassle vehicle purchase I have ever made.

They helped me out and didnt charge to much. Thank you because its hard out here right now.. 2 thumbs up 👍 👍

Repairs done timely!

Hi highly recommend Juettner. Theyre honest and with integrity! They are great to work with !!

Great friendly service, but a bit slow.

Steve a mechanic in the service department was very helpful!! He fixed everything and even some extras. Navigation card wasn’t working and he fixed that as well 😊 10/10 he should get a raise..

I came in half an hour to their closing time. Josh Hornberger was kind enough to stick around and help me through the purchase. Mark Juettner was also kind enough to help us get through it quickly and I had my new vehicle. First time going on my own through a dealership and I couldnt be happier with the dedication this team has. I highly recommend Juettner motors to everyone because they will continue to help you after youve already purchased your vehicle!BUT WAIT!Josh amazed me further by coming in on his day off to make sure the final end of things were taken care of! I am sure other dealerships provide same services and dedication, but I felt like I was being welcomed into a family rather than just buying a car.

Billy was our salesman and did a great job helping us find the right vehicle. The Juettners run a great dealership!

Salesman was excellent working with him. When I received my new truck he went over it very well and said if I have questions just call or stop buy. As of now I just got a week under my belt so far excellent.

Above value on trade-in and excellent help from sales rep. Josh Hornberger.Always have had good service from Juettner Motors.

Excellent, friendly service.Found exactly what I was looking for.The whole process was a breeze.Thanks!

Juettner has great customer service. Very friendly and got me the parts I needed for my car!

I have bought three vehicles from them in the last 4 years, but am not a significant customer. What keeps me coming back is their service. Whenever I need service, I can walk in to see one of the service advisors and I am made to feel that I am the most important person in the building at that moment. They communicate well and follow through on my needs or requests.I will keep going back to purchase my vehicles from them because I am confident I will be taken care of after the sale.

Always great service and staff! Trust them to do it right the first time - always!

Always great service! Workers are knowledgeable and always friendly!

Went in for an oil change and left with a smile! Great interaction with employees and the owner of the dealership! Thanks Juettner Motors!

We recently purchased a vehicle from Juettner Motors. Everyone there was super helpful. We have always liked their service department and that is what brought us there to purchase a vehicle. Our salesman, Sam Pederson, was great! This young man really knew the vehicle and helped us to know the functions. He was very helpful in answering ALL our questions. We would definitely recommend Juettner Motors to anyone looking for service work or to purchase a vehicle.

Shortly after we purchased our 2020 Pacifica (in October), Billie had sent us a coupon in the mail for a free oil change. We had our first oil change yesterday. My thoughts are that instead of sending that coupon in the mail, couldnt you possibly put this in your records so that when the first oil change becomes due, it would show a complimentary free oil change? (Which we appreciate, by the way) Sure would make my day!! Searching for a coupon that was sent to us three months ago and I have no clue where I might have put it, surely isnt handy for me!!!

4/20/20: Appointment was easy to make. Repairs were completed on time. Work was done right. Repair charges were fair.

Went in for service work and was very happy about the way I was taken care of! Met and worked with AJ who took care of every detail. Car was repaired and ready exactly when I was told and the interior had even been cleaned up! I will recommend Juettner to anyone I learn is in need of service!

Clean. friendly. do a great job in the service dept. A shout out to AJ for all his help. very nice customer lounge.

I was in a pinch with a bad battery They were able to get me in right away.

I have never been so upset. There was a grinding noise in the steering they diagnosed it as a cracked but but they didn’t have the part. I was charged 107.88 for the diagnosis and if I wanted it repaired it would be another 107.88 for the labor plus the part. How can the diagnosis and the repair labor be exactly the same? Plus rarely I ever been charged for a diagnosis. Never going there again.

After asking for the truck to be warmed up prior to changing the oil was told they dont do that just let it drain a long time.Complaint for second visit was oil was overfilled. Shop lowered oil level at second visit. Did have oil drips on my clean floor from 1st visit which stopped after 1st day.I paid alot of hard earned money for this vehicle and I am very very particular on how it is taken care of.

Review based on five visits. There will only be five visits, I dont plan on going back. Inaccurate on estimating service costs. They do not tell you about shop fees, meaning waste disposal, cost of fluids. Three of the five times, my steering wheel had some sort of oil, grease, dirt mixture on it. Horrible at email communications, even though they offer the ability to set up appointments that way. If you have to deal with them, do not use email. three appointments I tried to make through their website and email, and had problems with all three. My last visit I spent just over $960 for some moderate engine repair, and the vehicle is there overnight. they were unable to provide me with a loaner car, even though I requested one in was told there would be one available via email. Also, I know not all dealerships do this, but when I spend almost $1,000 you would think theyd wash the vehicle considering it was sitting there overnight. that would have gone a long way to improve how I felt about their dealership. I know a lot of dealerships used to do that, maybe its just something that faded away over the years.

Nice cars but I was looking for more used vehicles.

I was in Alexandria for a conference during the April blizzard. On my way there I realized I did not have heat in my Grand Cherokee. I called and although they were booked up for over a week, they said to stop in the next day. They had the part and made the time to fix it so I could make it back for a funeral in my family. If I lived in the area there wouldnt be anywhere else I would buy a vehicle. The service department went above and beyond.

Transmission jerks they couldnt find the problem

Amazing customer focused experience here. I really like the no pressure approach in their finance department!

First off, we had a check tires lite on when we brought in for oil change, they did check the condition of the tires, but DID NOT check tire inflation?? When I picked the truck up lite was still on?Second, a few service appointments ago, I asked why is it that I get a survey EVERY TIME i come in for service, asked you i dont receive a appointment reminder for same, I was told I should, well I have on ONE occasion . I guess if I can not get this, I really wish I would stop receiving these surveys.Thank You

Tires were low on air with air pressure monitor coming on. First went to a Holiday Station to get air and found that to be a joke. Stopped at Juettner Motors and they immediately brought the truck in and added air to all four tires, and did so for no charge. Now thats 5-Star service.

Friendly and helpful staff. I purchased a pre-owned vehicle from them and it was one of the smoothest purchases I have ever made on a vehicle.

I had an excellent experience buying my new Jeep from juettners! My salesmen Sam was very understanding on what I wanted out of a car and I will gladly work with them again! He also helped out both my father and father in law too and they could both say the same thing!

Our whole experience was great! Bill Grove was our salesman. Very knowledgeable and not pushy at all. Everything went very smoothly. Thank you!

Fast service very friendly

Friendly, prompt, service dept. that employs top notch mechanics. Will highly recommend Juettner Motors to anyone looking to buy a vehicle and to have a service dept. to take care of this purchase as needed. Family owned and run. Cant get better than that.

My situation was unique since a miscommunication resulted in a truck I wanted being sold to someone else, but when the owner of the dealership learned of the mistake, he really went way out of his way to make sure I got a good deal on an alternative vehicle. He even offered me a loaner so I could move a refrigerator! Mark and Morgan were really great to work with and did their best to make sure I was treated well and that my shopping experience would be positive and enjoyable (and humorous too, at times!)By the time I came to Juettner Motors I had already been shopping for almost 5 months and Id had a lot of bad experiences. But the staff at Juettner made me feel welcome and they more than doubled the trade-in value I was offered at other dealerships! (I traded in a 22 year old Wrangler). The rig I ended up buying isnt quite what I was looking for but that was my decision. They never pressured me, they offered me a fair price on a very nice Escape and I decided to take it because I just wanted to be done shopping so I can move on to other things on my list for this summer. Since they know this, I am confident they will call me if/when the right rig comes along, and I will be happy to do business with them again! I highly recommend Juettner Motors if youre shopping new or used, they are a rare dealership; one that remembers customer service must be the first priority for long-term success!

All employees were courteous, and helpful. Very easy to work with. The only thing I could have done with out was the Gabby woman customers in the waiting area. 😏

I came in to try this service department out with a simple oil change. I wont be returning. Its not that I had some horrible experience, it wasnt bad but it also wasnt good. It was meh at best. I do feel that it took longer than it should have. I always provide my own oil and filter but I dont think it should take almost an hour just to change the oil. Add to that 3 kids under age 6 and absolutely nothing for them to do there, it just left something to be desired. I will continue to go elsewhere.

Prompt, courteous, appropriate work as needed. I have trusted them for many years.

The Service Department here is awesome. nice people very friendly.

Really screwed us on our trade. Ended up financing with our bank because bank interest rates were better than Juettner could offer. Salesperson was nice.

I received good quality work like normal.Thanks

I always find the service dept. helpful and friendly as are the sales staff and ownership

Great staff and friendly people to deal with. A little intimidating at first but go ahead and wheel and deal with them. At the end they will work with you in getting you the right deal and fair price

Couldn’t be happier with the new Jeep and Billy Knott’s customer service is second to none!!! If you want to make buying a new vehicle painless and fun he’s your guy! You won’t regret working with him on your next set of wheels

No pressure sales person, very comfortable. Great selection of the type of vehicles were looking for.

The Service Department is top notch. They are always willing to accommodate you.

I told them both my rear leaf shackles and rear brakes needed replacing but they insisted on looking at it which I assumed would be complimentary but instead I got charged almost $100 for them to tell me what I already knew... but that’s not even the worst part, I showed up right on time for my appointment and instead of waiting for what should’ve been 20 mins in and out I had to wait an hour and half. Getting the repairs done somewhere else because Juettners wasted too much of my time and money already.

I had a great experience! I was a first time car buyer and wasnt sure exactly what vehicle to get. Bill Knott helped answer all my questions and knew which vehicles would best suit my needs! He gave me his number so I could contact him with any questions and he was quick to reply. I look forward to doing business in the future with Juettner Motors and hopefully Bill!!!

Friendly, honest, fair - traveled from SD for the good deal!

Nothing to say but good things , great service wonderful friendly people👍👍👍👍👍👍

Juettner did a fine job, considering.Considering what?It should not take 6 weeks to get a windshield from Chrysler.Chrysler needs to get their act together.

Usually they vacuum the front floor mats, this time they did not. these small things are always appreciated.

Thanks for the help....honest help. ☺

Was please my vehicle was done with its service before the appointment time! Thanks guys!Jim Lamb

I scheduled my oil change and was not disappointed. They were able to complete the request on a timely basis and I was on my way.Thanks for the service.

Great bunch of guys that always find a way to take care of you.

My Jeep Wrangler was serviced on time and efficiently. The staff are always pleasant and very straight-forward with any issues. I will certainly return.

Juettners motors has very polite service personal that keep my veichle in great working order. They use the latest technology to look up warranty issues. I like to have my car serviced where it will get looked at for not just what you bring it in for but they always have a check list that has been looked over. Great job and they are good at remembering who you are which makes it more personal.

I had found a Chevy trailblazer that I instantly liked on a Friday, I emailed Juettner to say I was interested. then Saturday I went and looked at it on the lot and I loved it so I had an email from Bill asking about my interest. I told him my husband would be there at noon to test drive. He loved it also so we got to work on the paperwork and I made an appt for 215 to pick it up and sign the papers. When my husband and I arrived the day to get it the guy we made an appt with was too busy with another customer to even acknowledge us. Another guy Jake came out of his way to help us and was great. Was a little disappointed that I was put second after having an appt for what I assumed was a smaller commissioned vehicle as to the other customer he had looking at a newer car. Overall very happy with my car and Jake did take car of us. Also the girl doing reception was very friendly and very helpful.

Took in my dads 18 y. o. Dodge for service and thorough check. Work was completed in less than an hour and a few parts were ordered for future appointment. I felt that what they recommended was appropriate and important to repair. Been doing business with them for about 12 years and have always been treated well.

We had an airbag recall that was taken care of during our oil change. Everyone was nice and the work was done on time. We always have them take care of our car.

Very good customer service!

Absolutely superior service. They treated me like a friend and paid close attention to what I needed for my vehicle. The service was fast and the cost was very reasonable.

I worked with Morgan in finding the right vehicle for myself and our expectant family. He was patient as I tried many different makes and models, and never once did I feel pressured to make a decision right away. This ended up being a month-plus-long process and the team at Juettners was helpful all along the way. My husband and I wont shop anywhere else.

I just purchased a 2010 Dodge Journey from Bill Grove and was very happy with my total experience, i went into the lot twice looking at a couple vehicles and only got out of my car once...after going home and registering on the web site he called me and knew who i was by my car i was driving...LOLhe asked me what i wanted to spend and what my needs for a vehicle, set up an appointment when i got there he was ready to show me in my price range...the one i got was a little higher then what i wanted to spend but they did the best to get me into it.....i was very impressed that Bill went the extra mile to meet my needs and seemed concerned to do it

The sales people are very friendly and communicate with customers. I was about to stop searching for a new truck, but then my sales rep sent me a friendly text about the availability of a truck I had already test drove. He was open to setting up another time to take a closer look at it. I drove it home that afternoon.

Overall they did the job I expected in the timeline I expected. It wasnt special, but not disappointing.The only 2 minor issues I had: I dropped the car off at 10am for service. I called around 4:30 that afternoon because I hadnt heard anything about it. He didnt know what they had found so he had to go dig into it. He called back shortly after saying it would be done the following afternoon. The timeline was not a problem, but I would have loved a call once the diagnosis was made so I could have made vehicle plans necessary for the following day.Secondly, Juettner was in the process of renovating so the departments were not in their normal locations. A little more signage would be helpful to know where to go.

My sales guy, Billy, was great! However, they made me pay to fix the navigation system, even after I pointed out on the test drive that it wasnt working. They said it wasnt covered by the warranty. I said it should have been in proper working order before it was put on the lot. Poor!

Our salesperson Jennifer was very good about accommodating our needs and professional in all aspects of the sale.

Your service is always great. I have no problems with your service staff.

I had some recall work done exact time on how long they told me it was gonna take very curtious to me .they even came out and said it was gonna be alittle more time when he seen me sitting there. Thanks again you guys

I have purchased two vehicles from this dealership. I will definitely continue shopping here in the future.

Reliable service. Very friendly and knowledgeable.

Always a pleasure to do business with. Work completed and work finished correctly. Courteous sales and service staff.

After replacing cluster and a few other parts interior of dash near cluster full of fingerprints and oil, at least wipe out and clean the area you worked on.

Prompt courteous service.

Had some issues with my 2014 Jeep Grand Cherokee following a recall. Juettner got to the bottom of the issues and got everything running again.

The service department took time to do a ride-along with me to hear and fully understand the sound I heard from my vehicle.

Always greeted when entering front door, Service Dept quick to respond to any questions, nice environment in waiting area.

Polite, knowledgeable and reliable group of people working together. Always have had a good experience, from sales to service department.

Great job again. Very professional. The work done was top notch. I recommend them highly.

Sales went very good.

Appointment was made and service was done and i am happy.

Moran has been so helpful helping us find the best cars for our family! We know who to call for our next car purchase!! Thanks Morgan and Juettners for taking care of our family!!!

Very professional staff. I like that dont sell you more than you need. I thought I would be buying a new truck and was shown a slightly used one that I ended up purchasing. Everything was made easy. Thanks to the crew at Juettners!

Great customer service. The Equinox I bought was priced well below other local dealers in the area.