I made an online order for $170+ and was charged for 2 items(a hat and a pair of boots, the boots were on backorder so I got the hat first). I recently received an email saying that they were unable to charge me for the boots, after I waited almost a month for a pair of $140+ boots. My bank statement says the bill was paid. I guess I paid over $170 for a hat because theyre not refunding me, they claim I never paid but I already got the hat! I go through my bank statements methodically and I was charged $170+ in one day from Journeys. I wish I could give them negative stars. Ill never shop there again, they literally robbed me and all I got was a hat.

Staff was super friendly and personable. I came in just to look while a friend tried on shoes, and ended up buying a pair for myself due to the staff’s recommendations and help. if i ever need another pair of good shoes, i’ll definitely be back!

I always choose journeys over the vans store or foot lockers because they are SO much more friendly and welcoming!! I was helped by Julia who was very attentive, helpful, and super friendly. She wasn’t trying to just get us out like at other stores. Got everything I needed and prices are good!

Very helpful staff at least the day that I went. She went above and beyond to answer all my dumb questions

Not the most friendliest staff.Manager is unfriendly. Great selection of products.

Today I had the BEST experience doing business with the Lower Level Journeys store in Crossgates Mall. Corey and Joshua are very knowledgeable and professional. They helped me acquire a nice pair of Uggs Boots. No small feat considering I have really big feet. Lol. Good prices and Great service. Highly Recommended!

We just got our babies shoes at Journeys Kidz in Crossgates Mall (Albany NY) and the experience was just amazing! We forgot our stroller so I called to see if they could give me the closest entrance and they were very helpful. When we got there, we had no idea what we wanted to buy. The salesman was very knowledgeable. He had a conversation with us about what we wanted and needed in a shoe for them and helped us find the perfect shoe. He was patient with us the entire time and kept my 1 yr old boys entertained. I would highly recommend Journeys Kidz to anyone. Best and easiest shopping experience Ive had in a while.

I walk in here often and sometimes find what Im looking for. The perk with this location is that there are 2 others like it in the mall so you can hope that if you cant find something here then itll be in the other spots. Sometimes its not though and since the stores are smaller, youd have to order your color online or go someplace else. Employees are always very helpful and knowledgeable though.

Sales guy was funny and polite,great deals. My daughter loves her flash sneakers

I love this place it’s the best every way I just love love love love love if you also like this Scp is a thing that is just a good as this ps. I love this soooooo much

The ladies are very polite and helpful!

Super helpful staff

Love the shoe selection

Mitchell was awesome

Great sales service

Best in every way

Good selection

Nice people

Shoes broke super early

Love it