I was very satisfied with the service, particularly the service time. The technicians at Cutter have become very efficient at what they do. Im sure most of us can appreciate this as we all have busy schedules. Mahalo Cutter Ford for your dedication to continuous improvement to customer service!

I can’t wait to buy my next truck here.Until then I’ll continue to bring my 2012 F-150 EcoBoost 3.5 V6 with 304,570 miles on it to these guys for service. (All Original including transmission, turbos, engine) and they keep her running like new.Will the service manager provides service with aloha. Thank you!

We were in the market for a new car and were lucky enough to deal with Sean Rodrigues. He was friendly, easy to work with and straight forward which made the entire process smooth and stress-free. They gave us a generous amount for our trade-in, we werent stuck at the dealership all day and he was never pushy. We really enjoyed working with him and will definitely be back in the future. If you need a new car or truck Id definitely recommend going to him.

Great staff; Very helpful with getting to know the ford fleet an options as a buyer.

Had a great experience at Cutter Ford to buy my Used F150. Charley came out and helped my wife, 2-year-old and I find the right truck to fit our needs. He wasnt pushy and stuck around for questions but otherwise let us take time to discuss what we needed. Even with COVID restrictions in place, the entire experience was fast and personable. While we got the paperwork signed with Joe, Charley got the car filled up with gas, cleaned, and ready to go. Great experience, great finance options and my whole family had a great experience.

Aloha,Bought a car 9 years ago from them and so far we still have the car.We returned to them because they made us feel comfortable and well taken care the first time we bought from them. This time was no different. We were well taken care of and no pressure. What a great change of dreading the car sales right? Lance Threefingers was our working angel. We stayed in our budget and got an awesome discount as a returning customer. Even after 9 years. Hard to believe. We thank God and Lance for an actually nice car buying experience. We left before traffic in our new (great used car). Thats another story. God Bless you! Keep up the awesome work and much Mahalos!!!!

Cutter ford is a great dealership with awesome staff. Go see Richard and Sean for your next car or truck. I ended up purchasing an F-150 from them. Had a mix up where they had sold the truck I wanted but Bobby the manager got involved and worked with me directly to resolve my concerns. Initially I was pretty disappointed, but they found me another truck and made it right with me. Happy with my experience with them and would buy from them again.

The service here was great. When my father and I came in, there was Will Soong to quickly greet us. He soon was checking out the vehicle in the most professional manner. Soong is the most friendly service advisor that I have ever have seen as well showing high professionalism. There, we were seated in comfortable seats in the lounge. The wait was not long. There is excellent service here.

Im somewhat satisfied with the service of my 70,000 miles check-up/servicing. One of the items was the brake system servicing. I had my vehicle serviced March 2020 and the front brake pads and was told I feel was still under warranty. My vehicle was kept for 4-days/plus rental car charges.

My husband traded his car in for a pre owned 2018 Ford Escape from Cutter. The check engine light turned on the day after we drove it off the lot. Since then the check engine light has come on 3 additional times, now with major shaking. Seems like we were sold a faulty car. In addition to that, don’t expect the best customer service from the show room or over the phone. Best bet when needing service is walking directly into the service dept. The 2 stars to them for Dino in the service dept who seems to be empathetic and as helpful as he can be.

They are awesome!Great Team! Patient and knowledgeable. Helped us get our dream car.Great service!Ask for Alai!

Thank you again for the great service. Another great job by all involved Always receive get great service from Cutter Ford I Aiea Hi, during my Maintenance check up every time. I have been coming Cutter Ford since 2015. Keep up the Great work.

I had a coupon for brakes, one axle, $179. Ended up costing $400 for that one axle. Double. I was surprised and disappointed. Learned my lesson to do them myself or take elsewhere. The coupon says parts, labor, and turning rotors. That coupon should be discontinued or updated to be more realistic. Rotors will be replaced,, not turned,, so this is the deceptive part of the coupons. Youll pay for the rotor separate from the coupon. On the positive side, the people working at Ford have always been nice.

Probably the best experience Ive had at a car dealership. The jeep is great. Thanks Cutter Ford.

We took our Escape in for maintenance and they were very courteous and serviced our car quickly. We were in an out in about an hour like they promised.

Wouldve appreciated someone talking to me about what was done on my truck before payment. Brought truck in for maintenance and safety check. Convenient location but may have to rethink next time.

At first, I had a good experience here with my wife and daughter. I was going to hold off until I go back to the mainland to buy a vehicle, but I ended up needing one earlier. I picked a 2021 Ford Ranger SXT Super Crew, which MSRP’s at $28,045. I had a paid off trade-in, and 33k check from my bank. Well they mark it up to 39,000 in Hawaii at Cutter Ford. I told them I would not pay that but could pay 35 total. So 33k check and 2 down, with my trade in. They said yes and agreed. After being there for hours we drove home happy with our new truck. I immediately received a call from my salesperson who was being asked by the manager to change my check amount to 35,000. I said that’s not what we agreed on and would return it. They agreed on 35, didn’t apologize and had me come right back to initial where the finance guy wrote 35,000. The sales person was good, but I expected an apology from the manager at least, but he walked right by me and said nothing. I also need to figure out a time to bring my truck in to get it acid washed due to marks on the truck we pointed out. Overall, I’m happy with the truck, but not the experience. I feel bad for the families that need a vehicle and are facing mark ups due to “limited inventory” in Hawaii. You would save thousands on mainland. Families in Hawaii will always pay more, regardless if they are being bought out and overpaying for everything here.

Overall, the service was good as usual but it was unfortunate to find out after the appointment only that my maintenance service contract had expired. No notice in the mail, email, or even when I dropped the vehicle off. Also, no sticker in the vehicle to tell me the mileage/date when the next oil change should be. A simple reminder of a soon-to-expire maintenance contract or even a reminder when dropping off the vehicle wouldn’t have been very difficult and would’ve at least have me prepared to pay for service.

Service Dept - 7/2021: Took my truck in for service due to a faulty warning that appeared on dash. Micah was very accommodating and scheduled me an appointment quite fast. He was able to run an update on my truck, which solved the issue. My truck was in and out of service within a few hours. I was very pleased that my truck was in good hands thru this process. Thank u Micah!!Sales Dept. - Wow! The team at Cutter Ford in Aiea, HI was AWESOME!!! My husband fell in love with a Ford F-250 that they had on their lot and Lance let us take it for a test ride. Oh boy, we were definitely sold after that! Then the General Mgr Brad really took the time to help us seal the deal! Before we knew it, we were happily driving home our beautiful new Super Duty truck!!

Fast,friendly, and good quality service.. the people at cutter Ford is always on top of things.. calling me ,and updating me when my truck is going to be finish..

This is the best customer service ive ever gotten from any service department. Working with Mr. Will Soong i apologize if i misspelled his name was so easy. He took care of everything i needed and went above and beyond... To me this advisor gets all the stars someone can get on these ratings.

Service Advisor Liz Fontes assited me with a warranty replacement of some cosmetic exterior parts due to sun damage on a 2019 Ford Ranger. As a result, the parts were ordered and replaced with a simple drop off of the vehicle.Thank you Cutter Ford!

Good service, friendly staff and clean facility.

Worst experience ever! Our sales rep Shawn ran a hard inquiry credit check on me BEFORE we even agreed to a price on the car!His reason for doing so was because he said he wanted to be able to tell us what our monthly payments would be. How is this relevant unless we agreed on a price first?To make a long story short I’m stuck with a hard inquiry on my credit history for two years.Very deceptive!

Original owner of a 2009 F-250 Super Cab, FX4. This is the second vehicle that I have purchased from Cutter Ford, the first being a 1983 Bronco. Over the years, I have been very pleased with the professionalism and courteous demeanor of the personnel working the truck shop, especially Eric (the early years) and more recently Mica.A review of the maintenance records for both of these vehicles will reveal my frustration with several quality issues with BIG Ford, i.e. Dearborn or Louisville.83 Bronco clutch replaced with less than 300 miles.09 F-250 environmental controls09 F-250 cab mounts09 F-250 drivers side rear door latch failure09 F-250 rear view mirror deterioration09 F-250 tailgate guard failure09 F-250 headliner delaminationThese are quality issues needing to be addressed by the manufacturer and I do not hold Cutter Ford responsible other than hopefully a need to share these type issues with FORD.I remain a loyal Ford truck fan, having learned to drive on a 1968 F-100, 3 on the tree!

Able to schedule on the app, team followed up with a call, directions, and expectations on the process and time it takes to get service done. Greeted by a friendly staff in Sales and Service and they had everything ready so I could just hand Service the keys. The check out was efficient and the truck was pulled around immediately. Great Service Team!

Recently took my company car, a 2020 Ranger, for oil change service at Cutter Ford. Service Rep Liz Fontes was excellent to work with. Liz was very pleasant during a busy day and added me to the queue after a misunderstanding on the appointment time where I thought my appointment was later than it was shown in the dealerships schedule. The service itself was performed in a timely fashion. Mahalo Cutter Ford.

They have a great selection of vehicles. Renovation that looks like an improvement to the showroom floor and off to the side was a little place for the keiki to play which really helps when youre about to make a major purchase.Update 8/8/18: back for service. Granted I havent finished my servicing, but in terms of service, Cutter Ford is top notch. Staff knowledgeable, up front, and genuinely sincere.

Appointment made for service on my 2014 Interceptor Utility ExplorerCheck in was friendly, easy and quick.Turn around time for the service was actually done less then a couple hours. So didn’t need to utilize shuttle service.Overall a good experience

Was great! If you are shopping for a SUV or a truck, go see Rey Suenaga!! He will take care of you and get you what you want! Thank you again Rey!!

Thanks Will and team for getting my 98 Cobra up and running again. Appreciate everyone who also took the time to address my concerns about the price of one of the parts. My trust is restored and I’m happy to recommend Cutter to my friends:)Mahalo

It was easy to get an appointment. The staff, especially Will Soong in the service department was knowledgeable, helpful and friendly. I will be returning for future servicing needs.

Brian Chong was my salesman and he was excellent from start to finish. He even delivered our 2nd vehicle to our house in just a short time after we were finished. Service was outstanding!! Mahalo

Good customer service and support.

Will Soong is a 5 Star service manager!!!

Hawaii really is a brand of their own. This is the 2nd dealership where I can’t get a salesman to call back. I’ve never been to a dealership where you have to ask for a salesman. You normally have to fight them ofd. They keep emailing me asking if anyone has called, I keep responding that they haven’t, then they email me that it sold, want to see anything else? No. Ofcourse i don’t want to see anything else from you. You won’t call me back, and I just bought the car at another dealership yesterday, 1 that did want to call me back. Lost the sale, your loss not mine, i spent 30k yesterday you guys coulda had.

Great customer service and mechanic work. Very pleased with the fair pricing and full explanation of what my vehicle needed. Will certainly come again!

The service department is awesome. The service 5 star. The workers extremely good at there job. And treat you great,And go out of there way to help you. Just awesome experience every time.

The entire experience from browsing to signing the dotted line with the finance manager was easy! My salesman, Omar was very knowledgeable, helpful and patient with me. At no point did I feel rushed or coerced into closing a sale. I am very happy with my 2020 Mustang!

Amit, Was awesome with helping me get a truck along with Jason and Russell !!!

Services were great I was in and out no hassles everything they said was going to do they did.

Great and safe place to be. Staff are very polite. I gave it a 5 star because salesman Charley was a great person, he was very patient and polite. He answered all my questions to my satisfaction. Charley also kept in touch with me for all updates and ETAs of my vehicle. Charley thank you for everything. Also thank you to Manager Kevin for appointing Charley to be our go to person. 🙂🙂

Excellent customer service and friendly staff. Brian and Sean were extremely nice and gave us plenty of time to make our decision without pushing a deal. Will definitely come back when we buy our next Ford.

Ashley was our sales person and was very accommodating. Unfortunately, when we went to pick up the car the next day the license plate tags and safety were expired. It wasn’t disclosed to us that it wouldn’t be updated at purchase. They say the DMV is backed up due to covid and would be weeks before we can get it updated. I asked if it was up to date before going to pick up and was told yes. That car has been in their possession for over a year so pre covid it should of never expired. We are almost 6 weeks out and still no resolve. While I did know they were expired I assumed it would be taken care of prior to sale because I’ve never run into this issue. I didn’t think a dealership could sell a car without everything up to date. I’ve reached out about an update with the DMV with no response. In these covid times ask very specific questions if anything is out of sort. Lesson learned!

Will S always takes thorough care of us via his vast experience and in the interest of maintaining a safe and reliable vehicle.

Will os our service guy. Very nice and knowledgeable.

Brian is their best sales guy!! Ask for him, he will help you get the best price. I never write reviews, but he did so well I felt I had to this time. Love my truck and the price I was able to get it at. He saved our company money and was quick and to the point! Aloha and thank you Brian!

Always great service:)

Drop off the other car, and pick it up. Got to come back they didnt have the parts for it.

Will consistently lie to avoid taking responsibility for a defect with your car. Always... says that the leak is small enough that you can still drive your car to avoid paying for your rental car. Had a transmission leak and water pump leak, 3-4 recall and have grayish smoke coming out of exhaust. I have a 2018 Ford f150 raptor. Never had this much problems with a car before. Service team is morally challenged for allowing families to drive unsafe cars. Do not purchase or service your car here.

Service department was very quick and got a call to pick up my husbands vehicle in less time than originally planned to.

Will Soong helped to facilitate the repair of a bad fuel sensor on my 2018 Ford Edge. He had a great attitude and was very knowledgeable about the issue and the vehicle. He was able to describe the process in a way I could understand it and was patient and thorough. Most appreciated was the fact that they were able to complete the work and get my vehicle back to me same day with ample notice of when I could come pick it up. 5 Star Service!

Great service friendly staff job done on time

Communication was consistent, and updates were well explained

DO NOT GO TO THEM... or DO YOUR RESEARCH.. I had a pre-approved $55K loan..They are unapologetically greedy. I was low balled for my trade in, and the sales manager told me, it’s simply business and he would sell it back at a profit.Second, the vehicle I was buying had some aftermarket rims, and he added $2K for them. I told him, I’ve traded two cars to you all and I was told, “we don’t pay for anything after market” yet he insisted that they were charging me an extra $2K.With the deficit on my trade-in. I was looking at $53K for a 2017 vehicle with zero warranty.Then the guy insisted it was Hawaii law to have window etching done for $200. I looked it up right in front and proved him wrong.Again, business is business, but at some point they were on pure rip-off mode.I will go somewhere else...

Was told I would pay $160 to have my speedometer reset on my mustang. They said due to the current tune they could not reset the speedo...and then still charged me the full $160. So not only did I pay these guys over 100 bucks to do essentially nothing to my car but then when I got it back it was covered in dirt and paw prints. Very disappointed, will absolutely not be coming back.

We worked with the good looking Indian guy named Bachan. I would recommend him to announcer looking for a new or used vehicle.

Liz Fonte has always provided excellent and professional service during my visit there. The key role she played was communication with her customer. Excellent service.

This is the worst experience weve had on the island. Never ever buy a used car from them. We bought a barely used car from them and had it go through an inspection and they informed us everything was fine and the car was in good shape. Less than 6 months later we had to take it to get repaired and were told the car had long term damage probably there before we bought it. Now we are unable to drive that car. I believe they lie about the condition of their used cars, or just have an incompetent team.Next biggest complaint is our salesman was sexist. We told him the car was for me and wanted it in my name and yet he only worked with and talked to my husband. Had me sign as an afterthought and only when I mentioned it. So if youre looking for a used car or if youre female, dont go here. We are now looking for a new car, as the one they sold us broke down due to long term damage shortly after we got it, and we will absolutely not be going here again.

Highly recommend this dealership. Everyone was extremely nice and attentive. Our salesperson was Richie and he was very nice, helpful, and didn’t mind going back and forth to get different keys for the vehicles we were interested in. We really appreciate him and everyone at Cutter Ford!

GREEDY DEALERSHIP: I bought a vehicle from this establishment back in early November 2020. They tacked on a huge dealership mark up since it was specialty vehicle ($20k above msrp). There were damages found during my inspection after purchasing the vehicle. Its been over 10 weeks from the time of purchase and the damages are not repaired. This dealership only cares about making a profit. Customer service is their least concern. I will be doing future services and purchases with either Windward Ford or Honolulu Ford. If there was a way to give negative stars it would be -5.

Cutter Ford is great to work with and very friendly.

This place was awesome. We felt like family. We went in knew exactly what we wanted and got to where we were comfortable about the monthly price. No pressure No smoke and mirrors. Honest Up front pricing. They stayed till midnight to close the deal. We loved the experience we bought 2 brand new cars with in a week of each at a price that I wanted. I want to give a call out for Zach and Ashley to make the 2 deals happen.

Worse dealership ever... I went in for a free airbag recall, ended up agreeing to a brake pad change and they charged me $970... for brake pads.... seriously??? I’m pretty sure they didn’t even change them, my brakes feel exactly the same. I might sue soon.

Service agent is knowledgeable and articulate as well as very pleasant. Explained service well and time to complete.Now I notice on occasion, once or twice on 10 min + trip there is a short “warble” sound with no indicator lights lit on dash. Sound is not loud but a little distracting because I immediately check for problem lights. Could you let me know what I should do?

Bought a Ford Escape from Reggie today!Extremely personable guy,Wasn’t pushy and really listened to what we were looking for.

When in for a recall for my F250, hoping that should be because its only a recall. The service rep was so nice and fix the recalls. Went and picked up my truck and found that someone hit and dented my tail pipe! We showed the rep and they showed their technicians. Their comment was we will tell our svc manager Gabe. Now the service manager says that they have to see the truck and determine if it was their fault. What! My truck was in their possession in the congested lot with many trucks and a pass through of traffic! Its your fault! Your people seen the damage! Now we have to take our time go back there to show them their mistake again and hope they do not damage my truck. Next Time I gotta call the cops, because they are liable! Dont go here Cutter Service are not honest people and will make it your fault so they dont have to accept responsibility. Disappointed .

***UPDATE***After speaking with the Assistant Manager Joanie, She tracked down my part in 15 minutes and kept me updated the entire time. Her customer service and communication was AMAZING. Needless to say I got my car back in about a week. Thank you Joanie for the service you provided and for everything you did to help accommodate us.They are MONEY HUNGRY - Very unsatisfied with the service from Cutter Ford - I took my Ford Excursion in around the 20th of December. Its been over a month and I am renting a car because Ford does not have loaners and the cost of my rental is over $2000.00 dollars already. First they told me it was my PCM and they had to order the part. They gave me a date when the part would be in and it never arrived. We followed up again and was told that they dont have the tracking number and need to find it. When the PCM arrived it was defective and they had to order another one. Well once that was done I was told I need to change my transmission. Well it has now been a couple weeks and was told it would be in on 01/29/2021 well guess what part has not arrived. Called today and spoke to Joni who is an Assistant Manager and she will now track down the part. So my transmission is supposed to be over $6000.00 dollars for them to fix and I am paying over $2000.00 for a rental and to compensate instead of charging the diesel price for labor they want to charge what they would charge for a standard car. They also said they will give me 5 coupons for $30.00 dollars for my rental wow $150.00 that is not even that tax.

Top quality, no messing around got me in and out with in an hour. I call that fantastic service. It seems to me that Ford has kicked up about 100 notches from the old days. Im totally satisfied with the service ...!

Customer service was great. Came in for what I thought would be a simple stripped lug nut removal on custom rims on a Jeep rubicon. Service representative quoted me a price and even though it took about two hours longer than expected, only charged me original quote. Lug nut removal was a success with no damage to custom rims. Thank you for your honesty and integrity.

Edit: They made things right, changing to 4 stars.I’ve been coming to this dealership for maintenance for the past 2 years and now they are starting to nickel and dime their customers. I’ve never been charged an extra fee to rotate my tires after buying the works package each time. But this time, they are charging me an extra $20 per “company policy” for oversized tires. My tires are the same ones from 2 years ago! And they are only a 2% difference in diameter than the stock tire size. Now is not the time to nickle and dime loyal customers Cutter Ford.

The sales team at Cutter Ford are great. They worked tirelessly to make sure that my demanding requirements were met. I had very specific options I wanted in my new vehicle that they pulled no punches to find. They allowed me to test drive vehicle after vehicle, without a single sign of frustration, to make sure I got what I wanted. Let me tell you that this is no small task, they have a very unique car lot because the majority of their vehicles are packed into the condensed space on the roof of their bldg. They have to move vehicles to get to vehicles in the back. They played the car shuffling game for for over four hours, they even took one off the showroom floor for me. They were just fantastic. Oh I failed to mention that this is the second car I bought from them in the last five months. Cutter performed the same way last time. Im sold..... literally

Excellent communication, fast service

Fast service and friendly workers

I appreciate the outstanding customer service that Veronica provided last week. Veronica was very attentive, helpful and very knowledgeable about Cutter Fords product offerings. She genuinely wanted to help me find items that met my needs.Because of her efforts, I was able to find exactly what I needed and I am very satisfied with my purchase. I will continue to visit Cutter Ford Aiea in the future, as well as recommend to others. As a customer, I feel respected and valued.

Sooo expensive and took a few days. Also, it would be miss to have had it washed and looking good at pick up... instead they pull it around to me with the license plate hanging off by one screw and covered in a layer of dust. Please take some pride in your work!

Our service advisor Will is great. He kept us informed throughout the entire process. Our issue was covered under warranty, and they still completed the service quickly, the tech even stayed late to get the problem fixed sooner than originally planned.

The scheduled service that was performed on our Ford Flex was top notch.All though I arrived before my scheduled appointment the staff at Cutter Ford took me in and completed the service work much quicker then their original estimated time to they gave me.

Horrible place for anything car related don’t come here

The servicing was timely. It was a little busy. It would have been helpful for that communication to be coordinated as it was confusing for customers as to who was being serviced first and when they were going to be served.

The parts department was very helpful!

Brian was so patient with us and answered all of our questions. Thank you for such wonderful service. The entire family is very happy with our new vehicle.

Good customer service but did not seem to really want to make sure I was satisfied and my vehicle was inspected to my satisfaction.

No words to describe my experience.Been a chevy guy . Dakota @ cutter Ford waimalu changed that for me.Didnt get any help at 2 chevy dealers except 1, but no inventory...I got the ford explorer st 2020...Love it.Mahalo Dakota , Barry Eisen, and all the staff @ cutter ford waimalu..Chee hooo..🤙🤙🤙

Always a great experience at Cutter Ford. I have had to come a few times for various things and EVERY single time Ive come they are always on top of it. They are very friendly and helpful. I will only come here for my Ford needs. Very efficient team and they do their jobs well! As always, Liz you are GREAT!

Very professional. Work was done in time i was told. Provided a rental vehicle that was an upgraded suv at no charge even though my vehicle only took about 3 hours to complete. I am very satisfied with the customer service I received. Everyone I encountered was courteous smiles and professional. Thanks for the experience!

Fast and efficient.

Laid back, no pressure from Wilbert, the nice guy who helped us. We looked at the Ford Explorer in the show room, sat in the front and back seats to get a feel of space. Then we test drove an Explorer; real smooth and strong power for a 4 cylinder engine. Sat down and discussed numbers. He even helped us look at other cars we were interested in for other companies like Nissan PathFinder, GMC Arcadia, etc...The explorer turned out to be affordable also I asked about the nice Magnetic Gray one on the rack outside...They took it off the racks, and I drove it home. :-)

Aloha! First experience with Cutter Ford Service department was excellent in every way. On line appointment was easy to arrange. Quick response when I arrived, fast service, cell call when service was complete and quick departure. Highly recommend. Mahalo!

They’re always great! Called me when my part that I ordered was in shop. Scheduled for appointment the following week. My car got in the shop and within 2 1/2 hours my part was installed and I had an oil change done as well. Within 3 hours I had my car back and it was running smoothly!Only drawback was that because of COVID-19 safety measures at this time they are not doing courtesy transport shuttle for customers. It would have been nice for them to mention this when I scheduled an appointment or when I got the email reminder for service to include this in the email so I could have been more prepared.

I wish I had read the Google reviews before going here. In hindsight all the red flags were there while working with them to purchase a used car, but I was staying optimistic all the way up until the end when, surprise! The out-the-door price I shook hands on actually wasnt honored when it came to signing. Upon reflection I now realize that I was very thoroughly and expertly handled, lulled into a comfort zone where they could make me question reality and wonder if I had heard wrong (kudos to them for their classic used car salesman technique!). When I caught the $1300 price hike on the bottom line, I questioned it, and instead of offering me a slight consolation or making me feel comfortable with the deal (ie., hey, man, sorry for the miscommunication, but this is still a great deal and we cant go any lower.) they simply said were going to have to part ways. (O_O) Yea, thats a direct quote. I wasted a whole afternoon, and my family was devastated that after 3 days of car shopping upon moving to the island from abroad that we were treated this way. This dealer also made it seem like a big deal that we were getting $200 off the KBB value after I brought it to their attention that the car was way over the fair market value. Two-hundred under KBB is supposed to be the standard, the starting point, not the deal clincher. And veteran/military discount? Yea, non-existent even though they said they would. Furthermore, I caught three Certified Pre-Owned cars with blatant issues. One had dry rotted, bald tires, another had a broken A/C, and the final one was full of fast food trash in the trunk and moldy crumbs in the cupholders. What in the world are the CPO inspectors inspecting exactly? I even gave them the benefit of the doubt for those seemingly minor infractions because they had a huge inventory of cars to manage. Obviously, it was all evidence of an underlying quality control issue. Moral of the story, if you go here, be cautious and be weary. Ask questions. Do your research before you go, start with the facts, and set protocol for communications with them. My mistake, I suppose. I trusted too much. Although I did state clearly that I had a top end budget and needed to only hear bottom line price including all fees and taxes, I could have confirmed with them over and over again during the negotiations, but I trusted and thought we had an understanding. Instead, they switched protocols on me (classic bait and switch!) and then when I called them on it (through a smile and almost laughing) they didnt want to even talk through it to make the sale! It was a real shame. The guys were friendly and actually not aggressive at all compared to other dealerships Ive been to lately. Two stars, because Im not cruel even though I felt a little betrayed driving away and calling to extend my rental car another week. UGH! Merry Christmas. -_-(In reply to the reply: I dont require a resolution. The time for that came and went. I leased a new Kia Niro Hybrid instead from Aloha Kia in Waipahu, and Im super happy with it)

Liz Fontes was absolutely wonderful in helping me to get the rubber piece that protects the undercarriage replaced. She was professional and kind. I will definitely plan to work with her again in the future!

I had the pleasure of meeting Ms. Santiago...She is a wonderful person and truly a blessing to your company and customers...Mahalo🌸

Best customer service ever. Fast, friendly, no hassle. Highly recommend this place for your next vehicle.

I have only dealt with the service dept so far but their service dept is very friendly, efficient and helpful. I took my car in for a recall service and they were able to get my car in very quickly and take care of the recall in much less time than anticipated. I will definitely be using them for most of the services needed for my car.

Working with Dakota was great. He was knowledgeable and friendly. He definitely went the extra mile to make this purchase and trade in easy.

We love Cutter Ford. Clean, cool and comfortable environment. Working with Guy, Kevin, and Ernie was very easy. If your looking for a new car I recommend this amazing team of people.Thank you for our new car.

Has very friendly service! My husband and I had both gotten car washed and he usually get his services there.

Always the best service with Noel Bylaardt. She remembers your name, your car, your pickup/drop-off preferences - everything. I never worry about going for service - hassle-free!

The receiving person (sorry, i forgot her name) was vey friendly and helpful. she was also able to answer my inquiries on the services provide by cutter ford. the service was fast too.