Went here to get my boyfriends car a year or so ago, and today went in with my dad to get a truck. Reasonable price, friendly and knowledgeable staff, great services. Excited to go in and trade my car in soon and shop around for a new car the sales guy Adam did a great job found exactly what we needed and made the process as fast and painless as possible. I highly suggest this place.

Adam Bartlett was incredibly helpful and professional. We were in and out very quickly and no hassle. Thanks!

I am in my 60s and this was my best experience buying a vehicle ever, in fact I bought 2 the same day, Tersh was very helpful and made our experience awesome, definitely will buy from Cook auto again

Cook Automotive staff is excellent friendly and will help you find want your looking for. They are not a mega dealer but more of a family taking care of Family Bruce Demby awesome salesman no pressure whatsoever Mr Sam Cook you sir have a awesome dealership looking forward to working with you in the future.

Had a great experience getting my Truck from this establishment. Adam was very friendly, helpful and informative. Way better then any other local dealership salespeople that just want to take my money and run. When I want to trade this in for something new I will definitely be returning to talk with Adam about it!

Cooks automotive is an awesome place to buy a vehicle they’re very understanding and work with every kind of Financial situation you’re dealing with I highly recommend them I love my new Jeep thanks again Cooks Automotive you guys are awesome

We had an awesome experience at this location. Adam immediately approached us outside while we were looking inside. He listened to what we needed and brought us a vehicle that had exactly what we wanted. Adam was super friendly and transparent about the entire process. We are super happy with everything and will definitely be returning the next time we need a vehicle. Thanks Adam!

The service department left my oil filter loose and my car leaked oil. They gave me a gift certificate for a free oil change but when I went to use it they declined to honor it.This is how they treat a loyal customer of over 20yrs and numerous new vehicle purchases.Decided to change my own oil and discovered that the oil filter was loose a second time after being serviced by cooks.Beware of the service department at Cooks. Zero customer service and cant get an oil change right after two attempts. Do not recommend taking your vehicle there for service.

We called the day before looking for a truck and spoke to Adam in sales. He found a few to look at that were in our price range and had everything we were looking for. Came in the next day and he helped get us our dream truck. He made it simple, easy, and fast!

We had a pleasant and easy purchase of my Jeep Wrangler. From Kathleen in internet sales, to Sam Cook and Randy in financing. They worked together as a team and it was a quick and painless process. Come see them for a great car buying experience, you will not regret it.

Had the best experience with Chris N and Sean C in the service department! Both are very knowledgeable, so easy to work with and very accommodating. They throughly diagnosed my vehicle, took the time to educate me on what was going on, answered my questions, took my suggestions and always had my best interest in mind. Not only do they have one happy customer but also a lifelong one!

What a great experience, Adam Bartlett and the the team at Cook’s Automotive did an incredible job helping me get into my new 2021 Dodge Ram 2500. Thank you for all you did for me!

I was very pleased with my overall experience at Cook Anderson.. The manager Pete Manzo made it a stress free purchase.. I took my time and test drove several vehicles before making the decision on the purchase of my 2021 Mazda CX30, that I am so happy with!! I highly recommend to see Pete for your next purchase.

I have had more than one family member buy from Cooks. Currently Adam is trying to find my husband a Dodge Ram. I do recommend this dealership.

Highly recommend this dealership! Eric and Tavian were very knowledgeable, professional and personable. We enjoyed our experience as buyers, and we are thrilled with the great deal we got !!

Awesome place to have a great experience buying your next vehicle! Go to Adam at the Chrysler building for any questions you need answered!

Had an awesome experience with Adam at Cook motors today. Funny story, I actually had an appointment at one of their competitor dealerships (Tate dodge in GlenBurnie) and they were in no way ready for me at said appointment and didn’t even have any of the trucks I was looking for on the lot. I called Adam at cook and he told me he had 4 on the lot and he even stayed late to wait for me to arrive to quickly get the deal done. He helped me out even knowing I was going to another dealer earlier today. We made the deal and it was quick! I will definitely be coming back for any future purchases! Thanks Adam and cook motors!

My salesman Adam was so generous with his time and incredibly patient with me!! Extremely trustworthy, kind young man.

You know buying a vehicle is a process no one wants to sit around and do but Adam made everything so easy and was super helpful. I highly recommend him if your looking for a new or used vehicle. It was of utmost pleasure working with him! Thank you Adam!

My husband & I purchased a vehicle from Cook Chrysler on today in Aberdeen Maryland. Our sales associate was Adam Bartley. Long story short...our experience was AMAZING & we have nothing negative to say!!! Thank you so kindly for everything! If i could give 10 stars i would do just that!!!💖💖💖We greatly appreciate you & would purchase again in the future💛💛💛

My fiancé and I went to the dealership to purchase a truck yesterday. We had the BEST experience with Bruce. He has a fantastic personality and kept us laughing the entire time. Made the experience so much less stressful than it could have been, and we left with the truck we have been searching for. Thank you all so much for everything!

If I could give less than one star I would. So disappointed with their service department. They have has my truck for over 2 months now for a recall part that caused other damages. Damages that Im am being told I have to pay for. The first 7 weeks I was told the part hadnt come in and last week I was told the part was in but oh, they will need another week to fix. Its pretty clear to me that they dont know what they are doing or management is okay with the lack luster, I dont give a crab, attitude they show towards certain customers. I use to be a large fan of Dodge. Not anymore!

Just Consigned for my Son to get his very first truck! Can not say enough about the friendly, courteous and no hassle service we received! Would definitely recommend this dealership!

I just purchased a Durango a few weeks ago and I could not have asked for a better experience if I tried. The individual who assisted us, Adam, was on point. Professional, knowledgeable, and really listened too. Very great full for that and will definitely be doing business at Cook again.

Would not buy a vehicle from these people. Their salesman let us look at a truck and we were ready to buy was told they couldnt sell until inspection was complete. Inspection was completed. Was told to come and get vehicle, while on our way the vehicle was sold. Talked to the manage , was told the vehicle was picked up way before we were told by the salesman to come and get it. They scammed us, evidently the vehicle was not available at all. They let us on for three days. I would not trust them. I would give then a minus if i could

Adam made this a great experience! Sam is an expert- will definitely be coming back again one day. Couldn’t have found a better deal anywhere else.

Worse experience in life, I drove me from NYC 4 hours to dealership for the car which one they do not have on site and also they do not know when they will receive, also they starting telling me that the price of car will be different then it was on site... when I get there Internet Manager Kathleen did not showed up even...

Adam B, was great with selling us our new Ram Truck! He was very polite and overall we had a great experience with him and his team. Thanks again to them!

Worse experience in life, I drove me from NYC 4 hours to dealership for the car which one they do not have on-site and also they do not know when they will receive, also they start telling me that the price of the car will be different than it was on-site... when I get there, Internet Manager Kathleen did not show up even...

Cook Mazda came up on a search we did for a CX5. They offered it at a very good price and took the time to work through some details before we visited their facility. Our salesman Matthew set up our appointment to finish the purchase and get the vehicle ready for us. He went through the paperwork, answering our questions as we went, and got us ready to ,meet with the Finance Dept. He gave us a quick tour of the facility and told us to call him with any concerns. He was easy to work with and wanted to make sure we were happy with the process and how we were treated. We recommend contacting Matthew if you are in the market for one of their new car brands or a good used vehicle.

My boyfriend got his challenger from here and I must say our sales guy Troy was amazing! Very nice good conversation and nailed putting us in the car we were looking for !! Also very please with the finance department and the dealers who worked with the banks ! Definitely recommend going to see them if you are in the market for a car !!!

We are very thanksfull for our new vehicle Cook! Thank you Mr. Jim!

My friend brought his car there today the staff was so friendly and professionally they made the buying experience easy, Knowledgeable and satisfied can’t remember everyone names but his first started his business with the salesman Adam and from there everyone was A1 professionally , kind and courteous to what he wanted and helping him get it . Everyone went the extra mile to make his buying experience the greatest. Thanks everyone!!!!!

Great experience! I originally stopped at Jones Junction to look at/purchase a Durango but decided to stop by Cook and see what they had to offer. Adam was helpful and got me in the Durango I wanted. Definitely recommend.

Adam,Steve and Sam made purchasing our Ram a great experience! Would definitely purchase a vehicle from here again! Very friendly and helped us get the best deal!

I reached out online yesterday morning to purchase a truck. Within 30 minutes I had a quote sent to me and picked it up on the same night. Pete and Adam were awesome to work with! I am from Pennsylvania and had such horrible experiences at the Ram dealers in my area, I the 2.5 hours to Maryland to work with Cook CDJR. Over the past 4 months I worked with multiple dealers from Chevy, Ford, and Ram and Cook was the only dealer willing to make a deal and treated me better than any dealer before. I will definitely be a continuing customer of Cook CDJR as I expand my company vehicle fleet over the next few years! Great staff, great deals!

Steve was a great salesmanJason in finance was terrificNo other dealer could’ve got me doneThey told me they would get me done and they didPurchased a 2021 ram Big Horn quad cab I love my new truck thank you guys I really appreciate it and I would highly recommend this dealership to anyone

This was the most unacceptable car buying experience. I would NEVER recommend this location for ANY reason, what so ever. Walked in and walked around for 5 minutes then had to walk up to the desk to be acknowledged. Spoke to the sales manager Jason I believe before driving a hour and thirty minutes. He gave a VERY specific “out the door” price. Sat down with Michelle and she CONFIRMED the price I received. I told her I was not here to play around or waste time playing games but she STILL came back to the table with a price marked 3 thousand dollars above the price that was in the notes in the system. After going back and forth for over and hour I finally got them to the price I was quoted. Told them I was not using their financing and then they asked me “why not”? VERY unprofessional! Then after I got to a price I asked for a closing deal. A window tint gift certificate. Michelle went to the desk and came back to tell me have a good night and put her fist out for a fist bump? What kind of “negotiating” is that? I left!! After sitting there for over and hour and driving almost 2 hours I was ready to go home with nothing!! My fiancé convinced me to go back in to buy since I drove down for this particular car. (Not available in New Jersey). The sales manager at the desk NOT ONCE came over to see if he could make a deal, and even after I signed to take delivery the sales manager DID NOT come shake my hand or say congratulations, NOTHING!!!!! Fast forward another 30 minutes. It was time to see finance. The gentleman in finance was the most pleasant individual I dealt with through this entire process. I am upset I forgot his name, but thank you sir. OH it’s not over yet! So now that I have agreed to purchase this vehicle I’m asking everyone for the second key. Please find the second key before I sign. I was assured the keys would be with the binder. Sit down with finance you guessed it NO key in the binder. I sighed anyway just to get out of there. They HELD the keys hostage until I was complete signing. The sales rep Michelle had both my keys IN THE CAR. Placed them in the cup holder for me to grab after asking a million times. So after she goes over the car I get out to look around and check the car after it being cleaned and the keys are now locked in the car. At this point it’s way after closing so EVERYONE has now left the building. Got in their cars and pulled off. The only man left is one of the rude sales managers. He had to call someone back to break into the car. I finally left around 11pm! The WORST car buying experience I’ve EVER dealt with! DO NOT RECOMMEND!!!!!!

SHOUT OUT TO ADAM & ALL OF HIS CO-WORKERS FOR AN AWESOME EXPERIENCE!!!!! THANK YOU!!!WE LOVE OUR VEHICLE ***FORD EXPLORER***

Bought my new cx-5 from here a couple weeks ago and I have to say it was my easiest experience at a dealer I’ve ever had. Dan Cahill got me my best trade in value, and got me a great deal on my new car. They got me in & out, and made spending a lot of money a genuinely easy and enjoyable experience. Couldn’t have gone better.

Came in looking for a vehicle for work needed something good to drive back and fourth with. Jake came out and helped me I had my mind set on a car and he helped me explore my options and helped me get into something better! He was very patient with me and my kids. Just BEST experience I have ever had buying a car!!!! 10/10 recommend

There was a recall on my Mazda Cx9 for air bags. I arrived at 0800 I was out by 0840. The customer service was excellent.

I recently purchased a 2019 Dodge Caravan GT model on this past Saturday 5/15/2021. My Salesman was Adam. I must say he was a true professional in every aspect of the purchase process. He delivered on every request I asked for. he allowed me to take my time and make my own devcsiuon never any pressure in any way. I would reccomend my family and freinds to go and ask for Adam. He is the Man!

I really enjoyed being there & looking at the lot Tavian gave me good suggestions on the best cars with good mileage. I suggest you go to Tavian he really knows a lot about what you might want to buy.

Bought a cx9 a few days ago. Adam was first class from A to Z. Wish all dealers were the same.

This place is terrible I never experienced anything worst I would never recommend this company I see y they are not with the BBB Bec all the workers and management lie and look out for each other 2,000 later my vechile still broke . They dont communicate and dont like it if u call them they put u off and say one thing and say they never said it . If u want to waist take your vechile there I will be taking this to small claims Court poor service.

Sales people are super clingy, phone call, email and multiple texts in only a few minutes

In November I purchased a 2019 Dodge Durango with roughly 38k miles from cook auto in AberdeenA little less than 6 months later (put maybe 4k miles on it) when it becomes A/C season it turns out the A/C does not workSchedule a appointment and they check it out and say its low on refrigerant, they tell me I am out of warranty and am on my own because I didn’t purchase extended warranty (was never offered to me at time of purchase)They came at me with the initial price of $650 to add a charge and dye to find the leak ($650 for their to still be a problem is alot)Told em it wasn’t happening and to put me with the manager and they said $450, weird how $200 can just disappear? Unfortunately $450 for a temporary solution to find the leak is still extremely high and I have already found it cheaper,I will still be charged with the diagnostic fee of $130 but essentially that was to just hook up gauges and look at it for a couple minutes to find it was low (I told them I already knew the compressor was working)$130 for 5-10 minutes of work, pretty laughablePretty disappointing, to buy a vehicle for the price I did you think they would value the customers and not do what seems like selling vehicles in the middle of winter with no A/C so they can make it someoneelse’s problem but it seems like they doEdit: Another issue I had with cook on the same dayWhen I purchased the vehicle a few days after I noticed the USB ports thats charge my phone and hook up to my apple car play weren’t working.I have text messages with the car salesmen about it to prove the timing and allTaking it up there for this I finally had time to mention it to them, another $250 it was going to cost... to fix something that didnt work when the vehicle was sold...wish they could have just put that $130 they scammed me out of toward fixing that for me since I have proof it wasn’t working just a few short days after buying the vehicle...And it gets worse, the shop where I took it was able to find a leak in the condenser, said there was dye previously added, hinting even more to cook knew there was a problem and still sold the vehicle...Cant forget to mention this was a “certified pre owned” dont fall for it, USBs didnt work as said, my cabin air filter was dirty, and the A/C problems...If you want to be valued, respected as a custom at a honest place then this may not be the location for you

I came into Cook Chrysler on February 26,2021 I bought a Dodge Journey and the sales men Dan and Cory were great with me they helped me understand everything about my truck they walked me through the whole thing and I loved it...i have never felt so comfortable with sales men as I did with the whole team that I worked with that day and now I’m very happy in my purchase and love the guys who helped me get it..

Replaced defective airbag, now glove compartment is crooked. Took it back to Cooks, the service technician says there is nothing he can do. From it being crooked now, the light in the glove compartment stays on constantly. Have to put a piece of tape over the button in order for the light to go off. DO NOT take your car to Cooks!!!

Bought a 2021 Mazda CX-30 Select from this dealer On Jan 4th 2021. My sales person was Troy. Not only was I able to come to an agreement on the price via email, but also was able to get the best price around - so much so, I traveled all the way from Long Island to get the car. No uncomfortable issues whatsoever. No sales pressure. No nonsense. A great transaction experience. I would buy from them again. I highly recommend this car dealer. Thank you Troy!

Needed a new car and I am a loyal Mazda owner. Started looking online for area dealers and after 2 weeks, I found Cook Automotive and looked at the CX-30 model. Originally was interested in the 2020 model but after speaking and working with Troy, my gf and I decided to go with the 2021 premium model. Troy was able to get me a great price and he explained all of the features to me and was just great. Will definitely keep them in mind for future prices even though we live 50 minutes away in Delaware.

Service department is top notch. Always explain everything and work with you. Even work on my other cars.

I came in here to buy a 2018 Jeep Wrangler. Jake came out to help me with the deal. He was awesome with helping me get where I needed to be. At first I was unhappy with the deal, but once Rob, jake, and Jerome worked together to see what they could do for me, they got me exactly where I needed to be. It was very bitter sweet to see my car get traded in but I’m very ecstatic that they were able to get me this deal so I could get my 3 year old son in a better and safer vehicle! Excellent service!

The staff there were great , Joe Clemons, Sam Cook and the financial guy and also the young lady behind the window .... Awesome experience.!!!! Thank you.

Jake Tolson was very personable and funny. Everything went very smooth. They know what they’re doing and they will help you get the best deal possible.

Recently purchased a used Jeep. Staff was professional, kind, and honest. Would definitely recommend buying a vehicle here. Thanks Cook

Got my 2021 challenger here, Dan is amazing and really worked to get me into my dream car!

Bought a new dodge ram today from cook great people to deal with. Went to a few other dealers and cook was by far the best to deal with. Was very happy with the transaction and customer service.

Ok well the store manager called me after my first review.. He did not know what had happen to me. He told me to bring the truck back and he will fix it. And he also gave me a Loaner car until my truck is done....Job well done I am bad with names but he made sure I was good...💯💯💯💯💯💯💯💯💯What A GEART GUY

Had a wonderful experience at Cook auto, Brendon helped make my jeep purchase easy. Great Service, great vehicle!

Drove 3+ hours away to purchase a RAM 1500 Big Horn from Jake at Cook RAM. The dude is amazing, fun, personable, and professional. We worked most of the deal over the phone and it was just such a seamless transaction. If you are buying a car from Cooks, see Jake Tolson!

I had a great experience with Jake Tolson at Cooks. I’ve known him for a long time. He is very funny and makes me and every customer I refer to him, very comfortable.

Purchased my Dodge RAM 1500 here two years ago and couldnt be happier with their customer service. I drive over an hour to have my truck serviced there because of their professionalism, courtesy, and the quality of their work.

My husband purchased a 2013 Dodge ram new from cooks. Part of the selling agreement was he gets oil changes for life. We have brought the vehicle to Cooks every year once a year because its not driven that much for an oil change this year I go .it a 45 minute drive. its time out of my busy schedule. after he called and already made an appointment for his oil change and also we was going to pay to have our tires balanced. Okay no problem Ill go. so I pull up Im sitting in the truck waiting so then I get out and I go in and I talk to the gentleman very nice told me he spoke with my husband already knows everything that he wants. I go sit down. He come to me and said that they cant do the oil changes unless we have some other service done. I said well you might want to call him because this is the agreement that we had. Few minutes later I am handed the keys and told my husband didnt want them to work on it .so I kindly ask for the manager card and supervisor name and left. So needless to sayy time was wasted and I didnt get my oil change my tires were not done and the recall wasnt done. Now as a person working in the service department myself at a dealership I would have never let one of my customers go dissatisfied like that.Sincerely Ford and Chevy.

Drove almost 2 hours away hoping for a great deal on a RAM 2500 and I wasnt disappointed. Jake Tolson made it happen. I was struggling to make my $900+ a month car payment on my 2019 Ford F-250 Super Duty and now Im paying more than $200 less on my new RAM truck. His energy, intuitiveness, and hard work really shows and I couldnt be any more grateful that I went to see Jake at Cook MotorCars. If you need a new RAM truck, now you know who to see. -Mr. and Mrs. Williams

On snowy day today I decided to come to cooks in Aberdeen and look at this beautiful F250 pickup truck and @troy the salesmen very professional and @dan the use car salesman was awesome and professional thank very much for getting deal done see u next time if u are in the market u need to get here

Absolute worst customer service experience I have ever had in my life. I could type an entire book on the ways I was treated poorly by this dealership from the sales manager to the service manager all the way to the general manger Jerome. Not one single person treated me like a valued paying customer the entire time I dealt with them.I bought a 2017 Jeep Grand Cherokee from them in April 2020. The car broke down about a week into owning it and the repair was covered under warranty. The car was in their shop for 3 months for the repair. That’s not a typo. 3 months. It took them a week to diagnose the problem and get us a rental.So we get the Jeep back and take it on vacation to upstate New York. It broke down on us in upstate New York almost 600 miles from home. Same exact problem that was “fixed” by the dealership a week prior. I called and they basically told me I was “SOL” and I had to have it towed to a local dealership and find a way home and drive back to New York to get it when it was done. The service manager actually said to me my best option is to take it somewhere and trade it in!! This is a vehicle I had in my position for less than a month and a manager at the dealership I bought it from tells me I should trade it in!!! Unreal. So I had it towed from upstate New York to their dealership in Aberdeen to fix the problem. It was there for a week and a half and nobody would return my calls, they failed to provide me with a rental ( so my wife was out of work for a week because she didn’t have a vehicle). The GM of the dealership (jerome) Gave me his personal number to “help” me but he literally ignored my phone calls. I finally got ahold of the service manager and he says it’s been done for 3 days and was surprised nobody called me. I can’t make this stuff up!This isn’t even everything negative that I could say about this dealership. I could go on and on. Only positive thing I can say is that I can move on and never deal with them again! Do not take your business here I am warning you!!!

Dealt with Jake as a salesperson he went above and beyond to help us make a deal as well as Rob and Jerome! 10/10 would recommend. Ask for Jake!!

Purchased a 2019 Ram 1500 Classic Big Horn from Lou. It was his third sale and did a great job. Answered all my questions or got me the answers. Drove an hour out to purchase the Ram and was well worth the drive and time. The sale group did an outstanding job.

This place is horrible, they try to take your money.

I made a long trek to meet Steve at 9 am New years day morning. He made then whole experience worth the drive Thanks alot for all the help and thru the purchase of the truck!

Jake Tolson was great. Nice guy and gave me a great deal. Highly recommend!

Everyone I come in contact here from every department is fantastic!

Shopping around for a new truck Been to 3 other dealers gave me best price. No bs from them.

Drove several hours to take a look at a car on their website just to find out that half of the convenience featured they advertised it as having isnt in the car (i.e. heat seats, fog lights, etc.) and was very dirty. After bringing this up, we spoke to the manager who was rude and wasnt willing to work with us on a price after false advertising the car. Terrible experience, would not recommend.

I just want to take a moment and thank Chris Freyer in the Service Dept. and Kira for all of the support and assistance that they provide for me everytime I have a car problem. Both of these great people deserve to be recognized for the great service they provide to every customer!

Cooks Chrysler Dodge Aberdeen, I would recommend them very highly on buying a car. They were awness,professional and true to there word its a great place to buy a car. Go and seen for yourself. Tell them I sent you.

Bruce was the best. He was patient, he was very professional. He didn’t try to get over on Me, he was amazing, at any time i return to Bruce and recommend anyone to Bruce.

Jake Tolson was a great help. I bought a 2020 Dodge Challenger. This guys needs a raise. Great Job!!!!!

Jake Tolson provided me a great experience at Cooks RAM in Aberdeen. He knows his trucks and his numbers as well. He got me the deal me and my wife NEEDED on our new RAM truck. If you are coming to Cooks to buy a car, dont see anyone else but Jake Tolson!

They do not advertise the true price of the used vehicles. Watch for the hidden figures. Everyone was pleasant and the facilities were nice.Update 1/21/2021‐ The sales manager reached out to inquire about the transaction and he said that the would work to improve on transparency of pricing.

Everyone was very helpful and caring

After problems I had getting my tags and registration Oct 2020, today I receive a letter my title is defective as it lists the wrong lienholder. This place is worthless. You cannot complain abt the workers because so many are family members of the owner! Go elsewhere!!!!!

Very friendly and accommodating staff. Great out the door price. Overall a quick buying experience.

As soon as I called in to get information about a specific car, I was immediately impressed by the staffs manners and willingness to go above and beyond to help me out. Dom, who took care of me made the process SO simple! I live an hour away but I knew it was worth it when Dom kept me informed every step of the way since originally the car was at another location and even exceeded my expectations by bringing the car over to Cook so I wouldn’t have to drive ANOTHER 30+ mins to the other location. For a first time buyer, my expectations were deff exceeded. Outstanding job.

Jake Tolson was very helpful and made the buying process very easy. I strongly recommend buying your next vehicle from Cook Motorcars!

I took my Mazda in for an oil change and tire rotation. As always, the staff is courteous, friendly and punctual.

Thank you for giving me such excellent deal on my new vehicle. Special thanks to Chuck and Jared for taking care of me. Jared took the time to explain all nuances about the vehicle and walked me thought the entire purchasing process while Chuck assisted in finalizing the deal. Great team. Looking forward to dealing with you in the future.

I am always happy with the service I receive at Cook Automotive. However, I was especially impressed with the customer service Dan Cahill provided me. He makes the car buying experience a breeze and I couldn’t be happier! I definitely recommend Cook Chrysler Dodge Ram to anyone who is thinking about purchasing a car- you won’t be disappointed!

I had a great experience purchasing my Mazda CX-3. The staff (especially Zach and Sam) went above and beyond to make sure I was 100% comfortable with the vehicle. They worked with me on the pricing and were great to negotiate with. This car-buying experience was much smoother and more enjoyable than my previous one at a dealership I won’t name here. I highly recommend Cook!

Had a great experience! Talked with the manager (Daniel Cahill) on the phone and was able to get the pricing I wanted. When I came in they had everything ready with the paperwork and financing! Easiest process and wonderful staff! Will definitely be back to get another vehicle from them!

Overall everyone was nice. Spend the better part of 5 hours buying a high dollar used Challenger. The whole process could have been done in an hour. The car only came with one key. Asked that they provide a second key and they refused. Said they would provide a key at their cost. Very disappointing to say the least.

This is a best dealer I buy 3 new car’s.Service is a best all the times I’m going there it’s on the Time. DAKOTA-PRODUCT SPECIALIST. ***CHUCK**** MANAGER Is a Best guys very very helpful it’s amazing.Any other dealer I going it’s not like this dealership. If you need to buy new or used car please go there and ask for DAKOTA-PRODUCT SPECIALIST. ***CHUCK**** MANAGER

Cook Chrysler sales department provided everything I needed when purchasing a new car. Chip DeFries was especially helpful, as well as being efficient and professional. No nonsense- find the right car, explain all of the details, and make the car buying process as stress-free as possible.If youre buying a Chrysler or Dodge - try them out. You will not be disappointed.

Initially the dealership seems nice. Kept in contact very well and kept you updated. Went and looked at a vehicle and started paperwork. Due to work constraints the dealership suggested after the credit app was done to come back today or aware their call. By 11 am I had no phone call so I reached out to them. They advised they were still working on processing information. At 4:45 this afternoon I received an email from the dealership stating the vehicle I was looking at sold this morning. I again called the dealership and they stated, we cannot hold vehicles while information is processed. I advised them this was a pretty bad business plan especially for someone who made a day out of driving to their dealership.For these reasons I would not recommend this dealership to anyone.

Despite a pleasant experience with a member of the sales team, this was the worst dealership experience I have ever had. After a pricing discussion, we agreed to a final price and interest rate. We waited for a couple of hours, go through all of the paperwork (a portion had to be corrected three times since the numbers were wrong), then we were shown the interest rate. It was more than double what we agreed to when we discussed pricing. The representative cited a miscommunication despite the fact that they were directly involved in the price discussion where the dollars and rate were made very clear. Cook lost on a couple with perfect credit ready to put a significant amount of money down. I would avoid this dealership.

Salesman was nice that the nicest thing I can say. Would not recommend it was so for the most horrible experience at a dealership I had When I visit the vehicle I want was not on the lot they said it was at another location and someone was looking at it and they would let me know if it was still available this was a Saturday on Monday the salesman did call so I called him he said it was getting inspection two weeks later they got the parts and made the repair I went back to the dealership and got a test drive and then had to renegotiate the price which was more than I had first negotiated the salesman said they would make up for it with the interest rate then I waited for close to three hours for the finance guy to finish up then he told me that he could only find one bank to finance the van and to get a loan would need to buy a warranty and depending on what level would determine my interest rate with in a month I found a better rate after a couple attempt I got it touched with the finance guy to cancel the warranty and he told me I had to go back to the dealership to sign the cancellation paperwork he was not there when I arrived was told he should be there in a couple minutes 30 minutes later I signed the paperwork I waited for 3 to 6 weeks and no refund of the warranty I have been trying to calling and I have left voicemail and message with people for him to call and never get called back I try to use contact on the website and the only salespeople call me back and they cannot help9/12/19 I have called and email left voice mail and left message and never get a call back form either Michael Simpson or the finance manager10/23/19 Chip King finally was able to resolve my problem

Beware of fraud . on 2016 we bought a certified used car from this place, 2012 Honda Crosstour with 29000 miles. This week I took the car to trade at Car Max and I was told car was in moderate accident on 2014. when I bought the car I remember asking and was told this car was in no accident.When I went to question them about it yesterday first I was told I was signed a paper that I knew about it. Then not sure if I was told about it and finally no paper showing that they told me. I was told its our policy to tell the customer but we can bent the policy not to , to sell the car. Also its called dealer fraud by Consumer protection agency if these information arent disclosed to buyer to make a sale. Just beware of this dealers fraud if buying car from them.It is strange that you have the option to respond but customers dont and they have to add their response to their original comment. If there is a car fax report why i didnt see it and you dont have a copy that i signed saying I did. If you show it to your customers, Then why I am not the only one bought a car that dealer claimed no accident. If you have a paper i signed, Then show it me. If you check your comments, You will see others complained about not knowing about the past accidents. If i knew my car was in accident. I would not buy it in a first place.Still waiting for that signed copy you claim you have. If there is one , then show me. Smells like a fraud. Buyers, Be aware

Their Internet pricing (on Autotrader) is blatant bait and switch They put all the available incentives into the Internet price; reducing the price by about $4000. The average buyer only qualifies for one or two. Dont waste you time talking to them - I spent all day on multiple phone calls before they told me that the price we talked about in the first 3 calls was about $4000 lower than what it would really cost. Find a dealer in the Internet that tells you from the beginning that their price is the final price + specific fees and taxes. I lost a good deal that I could have had early in the day from another dealer, but spent all this time talking to 3 different people at Cook, who took their time getting back to me. Do not deal with these people unless you like to push your blood pressure up 20-30 points.