Slowest pharmacy ever. Asked for a refill 5 days ago and still in process. Have had no luck with getting a call through! Why does it take this long to do a refill?! I get theres are other customers, but 5 days?! Would definitely not recommend this place ever.

The wait in the pharmacy drive-thru is absolutely ridiculous. 30 minutes and counting today, and Im only the 2nd vehicle in line. Its been like this for months. Two lanes, but only one is open and the covid testing is slowing service down drastically. Either hire more staff and open the second lane, or STOP DOING COVID TESTING. Im seriously debating going back to Walgreens.

Absolutely no regard for their customers! We went for a PCR test we needed for a flight. The pharmacist told us they should be in within 48 hours. She left out the part the lab is closed over the weekend. She knew we were needing the results to board a flight. She didnt care. If you call they dont answer the phone. No respect for anyones health or important issues. If I could rate them 0 stars I would. Do not use CVS for an urgent test or anything else for that matter.

One awesome pharmacist and the younger pharmacist is terrible. Rude in person and on the phone. Customers have serious issues and timely needs... she couldnt even show concern or offer help for a serious concern. Call a doctor on call or go to the walk-in is what she told me. Ill only talk and work with the other pharmacist. If my insurance would allow me to go elsewhere... I WOULD!!

I have never had a good experience here. The pharmacy is terribly slow, even before COVID. I have waited in the drive thru for prescription pickups for over an hour on multiple occasions. I even got a text once saying my prescription was ready so I drove 25 minutes from my home to discover it was not only NOT READY, they didnt even have that drug on the premises at all and it wouldnt be ready for a week plus! This specific drug was VERY time sensitive and waiting around was not an option. I ended up going elsewhere and paying out of pocket...at least I received it within 20 minutes of my arrival. Most of the staff have a poor attitude and seem as miserable to be there as most of the frustrated customers. Unfortunately this is the only place my insurance covers for prescriptions so I have to subject myself to awful wait times and poor attitudes on a regular basis. I would rather spend ever single day at the DMV than few days here a month.

Every time I have to interact with CVS for my refills I’m reminded why I never recommend CVS. If my insurance would cover my prescriptions at Walgreens again I would go back in a heartbeat. Slow service. Automated refill systems don’t work and very clumsy to use. Rude techs and pharmacists. Store products are ridiculously overpriced.

Pharmacist Tom is a kind professional that went out of his way to help me when he was understaffed and very busy. Thank you!

▪︎CALL to obtain refill waited on hold 30 MINUTES still no response!!!SO NOT PROFESSIONAL CVS PHARMACY~

Professionalism at the pharmacy but almost always have to wait for a cashier at the front. The countless robocalls telling me to get a refill and the number of reminder texts are overwhelming and annoying AF. And yes, I HAVE Turned those reminders off but they keep coming. If it werent for Walgreens pushing so hard for property tax breaks as if their buildings were vacant, Id go back there

This place is ridiculous! Sat on hold for over an hour. Gave up and drove the 40 miles just to find out if a prescription was called in. No one in here, phone is saying 10 calls and they just ignore it. Wow. CVS should be ashamed of this place down right ignoring everyone!!

My rating would’ve been higher if my results were more easily accessible. Didn’t get my results for four days.

I do not normally leave reviews and if it was possible, I would give zero stars. Wendy one of the pharmacy technicians and possibly the manager is very rude and lacks people skills. She does not know how to interact with elderly, is very disrespectful, inpatient, and rude. She yells, screams, and hangs up the phone without even listening to your concerns or problems you may have with your medications or prescription. She also refused to give the phone to the pharmacist or hand the phone over to her superior when asked and instead hung up the phone. This has happened several times now, which made me decided to write the review. Avoid this pharmacy if you can.

Nobody what so ever came to the front....I rang the bell non stop a couple minutes straight!!!! One word to describe this CVS.. LAZY!!!!!

The staff is so friendly and always helpful. Today my 3 month old and I went in to pick up a few prescriptions and get my flu shot my daughter was a little fussy and started crying. The lady that was helping me out handed me some paperwork to sign and while I did that she walked around the counter by my daughter and I and started talking to my baby to calm her down it was honestly so nice and made me feel comfortable as a mom with a newborn to shop there. I definitely will be suggesting this location to others because everytime they have been nothing but helpful and nice!

I’m not one to usually complain, but this store is not up to par. Both times in this store were unpleasant. Unprofessional conversations behind the counter on the first visit. I was there this morning to grab quick and easy items. I waited at the counter with no one to scan my four items. I understand that there are other tasks that need to be done, but to leave a customer waiting for a long period of time let’s me know that they don’t want my money. Not impressed.

I visit this store at least once a week. I always find good deals. The people who work here are very helpful and friendly. If you get the app and download the coupons and get the reward card you will get some awesome deals. I’m so glad we have a CVS in Wausau!

I had such a kind and caring pharmacist help me today.

Best Pharmcists hands down! I have moved over 20 times in the last 10 years and have gone to several pharmacies for extended periods of time. Most Pharmacists wont take the time to establish a relationship with you or have that judgemental attitude, especially being a recovering addict and the stereotype that goes with the label. I first filled my prescriptions here in January when I moved near Wausau. Everytime I get perscriptions filled John or Wendy always greet me with a wonderful attitude, ask me how I am doing and fill my perscriptions incredibly fast. Having Medicaid and a pre-auth. requirement for one of my scripts, the insurance company is always giving me trouble on my refills. Wendy and John both have taken their valuable time out of their day to call my insurance provider and fix the issue. I have never had A Pharmacist, let alone two, that care so much about their patients and go the extra mile to make sure I have the medication that improves my quality of life. I would never go anywhere else unless I absolutely had to!

Pharmacy has very great staff and friendly service always.

If you expect their automated refill service to work - you will be disappointed when after 2 calls and 7 days later they NEVER GOT Any messages or even STARTED the refill process. That’s right, after leaving all the info they need to REFILL a script you got FROM THEM. I had to call my doctor and have my doctor -CALL THEM then have her call me back before they even started processing my refill. CVS has a long way to go before they are ANY completion for Walgreens. Figure it out CVS

People seems to lack people skills and come across as they dont know there jobs. Most of the time when i go to get my meds things are messed up. Sorry that i made a change over to CVS, will change over to another drug store at next chance.

Im a Walgreens girl, but wanted to check out this new CVS location. Completely unimpressed. Terrible layout, felt kind of like a warehouse, abandoned. Dislike the angled rows. Prices were nothing special. Never returned, and dont plan to.

Great, fast and friendly. Best pharmacy Ive been to

I see that Im not the only one who GETS FOLLOWED VERY CLOSELY by the creepy store manager! EVERY time I go in to CVS and hes there, HE FOLLOWS ME EVERY STEP I TAKE, pretending to be adjusting items on the shelves. I have actually went in with my boyfriend and recorded this for over an hour! He ONLY FOLLOWED ME and NOT MY BOYFRIEND who for these reasons, made it a point to act suspicious and out of line. But the store manager paid NO ATTENTION to him and CONTINUED TO VERY CLOSELY FOLLOWS ME! from those Ive talked to, this man only follows females. I mean it is pathetic and just out of line. I use to spend an embarrassing amount of money on junk at cvs, and because of him, I go to walgreens. I only stopped here today cause I have yet to change my sons prescriptions over to Walgreens pharmacy. And after being followed the entire time by the creepy store manager, its a swift reminder of why I stopped shopping at cvs! Oh yes, Im so upset n bothered that Im in the parking lot and decided to walk up and get this managers name...Robert Halicki...lan how to properly prevent theft, not scare away customers!!!

My experience at this store is very unsettling for me to even speak about on the internet. There is a man named bob who claims to be the store manager, he is an anti customer prevention agent of you ask me! He followed me around and made me uncomfortable me being a victim of rape have a fear of men, they should hire some transgendered folk instead of old creeps who wink at customers. Shop at Walgreens!!!

Quit calling my number, we left your company, please stop the phones calls!!!

Just called to ask for status of shingles vaccine. I asked several questions and person at pharmacy said I was being rude and why was I so angry. I wasnt, I just wanted information. Person was extremely defensive!

Its not Walgreens, close but not as good.

Manager argued with a customer for 3 minutes while customers waited in line.

Friendly staff