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Mid-State Equipment - Watertown
N8690 Highland Rd, Watertown, WI 53094, United States
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cr
Review №1

Had a lift lined up to rent for over a month ago.. I was told I could pick it up Friday anytime after 3 today by a guy named STEVE, well conveniently when I called he was at lunch brake called back a hour later and boom he was gone for the day. Needless to say we didnt get the lift, petty games that they play. The lady who answered the phone came across rude and snobby she had no professionalism in our conversation and no resolutions. Took our business practices elsewhere to do business with another company other then Mid- State.Boss Lady

Ma
Review №2

No lift today got the run around all day long by two different women who didnt know their head from a hole in the ground. Never doing business with Mid State again. Thanks to Hulls 151 Rentals for pulling through at the last min and staying after closing hours for me to pick up a lift from them.

So
Review №3

Excellent service! Thanks again!

Ju
Review №4

They were very nice and even helped me load my rental.

Tr
Review №5

Don’t waste your time going through this place they need to get your t together over there and get back to basic of customer service and relations

Mi
Review №6

Never responded to my inquiry.

Ka
Review №7

I brought in my mower with a deck problem. Service Manager, Travis, came out to check the situation, and , to my surprise, said he could take it right in. The repair man was equally as efficient and did a great job. I traveled to Watertown because of excellent service in the past, and I was once again very pleased with it. Thanks!Bill Mullen

Lu
Review №8

Have dealt with Don in sales a couple times. Very laid back guy and seemed genuine about his work. Have purchased a 44 snow blower and accessories. Will definetly be back for a zero turn in the next few years. Local to the area. Not a paid endorsement. Just a blue collar guy that needs good service and received it.Thanks Midstate.

Ro
Review №9

I dont with are you young man name Martin he was unbelievably professional the entire company really reeks of professionalism and people who care and are there to service your needs I cant recommend them any higher I drove from about a 180 miles away to make my purchase extremely happy. I shopped around extensively these guys or about 20% less than other dealers

Br
Review №10

Horrible service. Dont waste your time or money. Brought a mower in for deck repair and not only was it not fixed, but they lost a part on it. Brought it back in and they did repair the deck, but couldnt find the part and told me to call back.. After speaking with the service manager, he insisted they didnt have it but would check again and call back. Never called back.

Ch
Review №11

Unreliable to do business with.

Da
Review №12

Had a job interview there and it was Id say the best interview from any company. Everyone was nice and straight to the point on understanding, plus its a good business to buy your equipment from and get it serviced there.

An
Review №13

Excellent customer service. I needed a kit for my lawn mower they didnt have in stock. They called another location and got me my kit in an hour. I havent received that kind of service from any other local store.

Lo
Review №14

Would like Mid State to know that Travis Staude has done an outstanding job for the Sunshine Stock Farms. His knowledge and service is commendable.

Ja
Review №15

They did everything i asked them to do.they were very fast and professional.

Ea
Review №16

Always a good experience.

Am
Review №17

Ive always had a great experience at Mid-State especially with the service department! They do great quality work! Very kind, caring and trustworthy people!

Ca
Review №18

Got to Midstate at the time they open to pick up a skid steer that I had rented week in advance after waiting in the parking lot for almost a half an hour while the guy at the desk was supposedly getting the keys to it only for him to come out and tell me that it had been transferred to another location for somebody who had reserved it after me. Because they could not find a trailer for me to take a different skid loader I got to drive an hour out of my way to pick the loader up from a different location losing 3 1/2 hours of pay on my job.

Le
Review №19

The bobcat skid loader the worst skidsteer ever owned ,they are made for someone with a 5 acre property strictly home use , continuous breakdowns ,parts very expensive.

Br
Review №20

Great staff.... Bought multiple units... Love thier product and value.

Jo
Review №21

DONT COME HERE FOR SERVICE WORK!!!!Originally they did not inspect our tractor properly before they pushed it off on the sales staff. I realize that it had less than 350 hours and it looked new but it still needs inspection.We definitely did not abused our machine my wife mostly used it too mow. She used the rear PTO for tilling twice for a total of maybe an hour. When the transmission went.Took it back to get repaired spent 700 dollars to find the problem they couldnt find anything and sent it back to me fixed. Said it was low hydraulic fluid.She started to till her garden for fall and didnt get 15 minutes into the process and the rear PTO stopped working again.I had to bring over a local farmer and he did a couple tests and played around told me what the problem was in the first 25 minutes... FREE and ACCURATE.Paid Midstate to fix it a 2nd time. Wouldnt compensate me for my time lost or not finding/ fixing it properly the first time. Gave me a joke of a discount at around 8%. I understand mistakes happen but I dont want to pay your techs to make them.I just wanted a machine that was right when I purchased it and fixed right the first time. Its just expensive green paint if the dealer doesnt stand behind their product.Please note my original review for years below. Im not a complaining customer usually and i RARELY leave bad reviews. And all of below is still True, Jason is great and so is the Parts department. So if you choose to come here, buy new and service elsewhere.I worked with Jason in sales and I could not be happier. I originally came in shopping for a new sub compact tractor wasnt sure I wanted to spend the money on a Deere. I shared with him what I was looking for and what my budget was. He told me that if I was patient he could get me what I was looking for used because the new equipment was out of my reach price wise. I spent just a smidgen more than I was looking for but felt like I got a WAY better deal than I was offered anywhere else. I also received great instructions how all my attachments worked when it was delivered. If I am ever looking to upgrade in the future he will definitely have my business.Also the Parts department has come through for me on 2 different occasions that I am very happy about.

KO
Review №22

My grandma spent $500 on getting her gator fixed and they didnt even fix it. Turns out it was a blown head gasket. They need another $1500 to fix a small engine head gasket. Not smart mechanics

Bu
Review №23

I have had nothing but great service from mid state I have had multiple large bobcat fixes done at the shop and have always been happy with the work, honest caring people who always have my best interest in mind.

Do
Review №24

Great place to bring my grandchild for a wide range of toys, and clothing!The employees are very friendly, and helpful.

Al
Review №25

DISTASTEFUL

mi
Review №26

Rented an auger to build a fence, the metal handle failed and broke off drilling our second hole and when the auger was pulled from the hole the auger shaft bent, this would have never happened if their equipment was in good working condition. a renter should NOT have to worry about rental companies sending out equipment that is NOT fit. Avoid this company at all costs

La
Review №27

Very nice people and helping with a peasant smile .

Ja
Review №28

Jon in service is GREAT to work with! Very trust worthy business.

Th
Review №29

This was the only place I could find the part I needed. Very friendly and helpful staff.

Mi
Review №30

Great service and nice people

Wi
Review №31

Always have parts..

Ra
Review №32

Clean with helpful friendly staff

Ch
Review №33

Okay implement dealer. Lots of toys too

Sa
Review №34

Great

Information
16 Photos
34 Comments
4.2 Rating
  • Address:N8690 Highland Rd, Watertown, WI 53094, United States
  • Site:https://www.midstateequipment.com/
  • Phone:+1 920-261-8118
Categories
  • Agricultural service
  • Building materials supplier
  • Farm equipment supplier
  • Industrial equipment supplier
  • Tractor dealer
Working hours
  • Monday:7:30AM–5PM
  • Tuesday:7:30AM–12PM
  • Wednesday:Closed
  • Thursday:7:30AM–5PM
  • Friday:7:30AM–5PM
  • Saturday:7:30AM–5PM
  • Sunday:7:30AM–5PM
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