We were traveling through New York to Vermont. And- after listening to our wheels make death screeches through a tranquil campground, we realized we needed brake pads and rotors, and it couldnt wait until we got home. I called Watertown Auto Repair, and they were WONDERFUL! So friendly and helpful and timely. I would go here every time if I lived closer.

The mechanics here are top notch. I have had to take my car a couple of differnt times to other garages to get work done because Watertown auto was booked out for weeks and every time I did i was never satisfied. The first time the garage I took my car to couldnt find out what was wrong to make the service engine light be on. The mechanic said we havent worked on many of those cars and arent familiar with them. My car is a chevy sonic, pretty basic car I would think.The second time I had to go to a differnt garage is because my car wouldnt start. This garage mechanic he had it for three days and his answer of why it wouldnt start was the motor is shot, you need a new motor.Well both times I finally was able to get in at Watertown auto and both times they fixed it and I drove my car out of their parking lot completely satisfied.They arent over expensive and they are friendly and easy to talk to. They go above and beyond to make sure you are happy. I compleatly trust them and would tell anyone that was having car trouble. take their automobile there they wouldnt be let down.

Terrible experience.Came over for the mechanic to take a look whats making a noise from my left front wheel (i was at Subaru dealership before and they said its cv joint, didnt charge me anything). The guy spent around 15 mins actually driving the car and inspecting it, and at the end they told me they are not 100% sure whats making the noise but charged me $50 and left me with an uncertain answer.Great job, guys. Good luck.

Completed my daughter service on the 2012 VW Passat! Thank you

They have helped tremendously with my husband and I s vehicles. Great staff and shop. Reasonable prices for the jobs! Recommended! Would rather take my vehicles to a small business then a chain.

Its great, they do the work I ask em to do.

Was able to get an appointment to have my box trailer wiring issue diagnosed and repaired. And have the trailer bearings packed. While it still being worked on I was able to have them also do a lube and oil change on my diesel truck. And I was surprised to get it back before they originally told that they would be done with just the trailer wiring problem. Definitely recommend them as the price was more than reasonable and mechanics and owners were very helpful.

Great place to get car worked on. Fast

Very professional. Good communication on price and time. I would go again.

Reasonable prices, good people

Ed and his team are terrific, knowledgeable, and hard working. Ive used them many times. They are honest and straightforward. On one occasion, I got off work early and decided to wait with my truck while they did some work on it. Ed had his team expedite the work, so I didnt have to wait too long. I strongly recommend them to anyone looking for a good mechanic!

They have always done a great job

Honest, fair price. Great guys. Fast turnaround.

Good service and fair prices. We were with them for many years before we left the area.

These guys are excellent. Hard working and honest . Got my SUV in/part welded/out and inspected all on the same day of contact. Wonderful family like service . I’ll be going here for all of our vehicles. Do they service motorcycles?

Greeted directly, magazines or tv while you wait. Coffee or snack available. Bathroom available. Reasonable price. Get my tire change overs every year here. Advice for the mechanical needs at check out. Thank you.

Always do good work and only work that needs to be done.

Friendly, fair prices, quick work

I have had alot of problems with mechanics shop next to base ripping people off THIS IS NOT ONE OF THEM this place is great they said the repair would take at most 4 days it was done the next day after I dropped it off plus it was a fraction of the cost of other places I would highly recommend

Fair Pricing and Great Service!

Honest, reasonable prices, quick & friendly service

Pretty good place seems like honest people highly Recommend it got my calipers changed and brakes and all lights changed out for a pretty decent price 10/10 would go again

I brought my car in and theyve worked diligently and let me order my own parts. Its a good experience and Im satisfied with the work theyve done

Overall: I think they do good work, but lack some follow through on the customer service.This is my second time in. First time was troubleshooting a lack of windshield wiper fluid pressure. I had already cleaned the nozzles and ensure there was flow coming from each hose, but could not find the source of the problem for weak flow. They figured out there was a kink in the hose, added some plastic part to fix it, and charged me an hr of labor ($70) and about $5 of parts. I thought an hr of labor was a little on the high side and asked Ed but he said it actually took a little over an hr. At least it is fixed, I thought to myself.I brought my other vehicle in this time mainly to diagnose a rubbing noise for my brakes. While dropping off the vehicle, I realized I probably needed an oil change and asked how much it would be. Ed said it would be fifty something dollars (he gave an exact amount close to $58-59 but dont remember). I went home and checked my records and my car WAS due for an oil change so I called back and asked him to complete that at same time since it was an excellent price for a synthetic oil change.They figured out the brake problem quickly and called me. Turns out my rear rotors and brake pads were touching metal to metal and would need to be replaced. I checked average prices for that service and found his prices to be within reasonable range and authorized the service, asking him to specifically save the broken parts as I wanted to see the damage.Within 24 hours, they completed the service. I called to ask if I could pick it up after hours as long as I paid over the phone. When going over the price, Ed said he had to add 6.5 quarts instead of the 4.4 quarts per the manual and would therefore be charging me an extra $15-20. I thought this was odd and asked how could my car need an extra 2 quarts than whatever manual he was using designated. Ed said it does sound weird and looked it up again and admitted that the first time he looked, he read the wrong specs and therefore quoted me the price for only 4.4 quarts. I asked if he would meet me halfway on the difference of price since it was his mistake in quoting. He said No, but if you would like I will take the 2 quarts out of your car if you dont want to pay the new price.... I was floored at such a lack of basic customer service. He could have at least taken $5 off. You should do something positive for your customer when you make a mistake. That is Customer Service 101.Not wanting to drive a car that is 2 quarts under-filled of oil, I reluctantly agreed to the charges. After hanging up, I called back 10 minutes later while Ed was with a customer and asked the male that answered the phone if he would make sure to get a message to Ed for me to put the broken/trash parts of the brakes in the back cargo area of my vehicle. He said he would no problem. I picked up my vehicle and there were no broken parts inside.My gut says these arent bad guys since their prices seemed fair and the two times I brought my car in, they fixed it within 24 hours. That being said, customer service matters and Im not happy with the lack of follow through. He should have met me halfway since it was his mistake. I didnt come in and ask for the price of 4.4 quarts of oil and then change my request to 6.5. He did. And since I know nothing about cars (other than they need oil and gas every now and again) I want the parts so I can bring them to my neighbor who is more mechanically minded than me. That helps me not to be taken advantage of.

Amazing work as always and quick and timely as well. Great prices

They are honest, responsive, and reasonable. I highly recommend them.

Good spot great guys

Went in looking to have them drill out a snapped bolt. Originally, they wanted to schedule me one week in advance. I inquired about 3 days in advance, and they scheduled me for then. Ok, seems normal right? But, when I come in 3 days later, I watch the front desk worker schedule someone (a local man) for the day-of, for labor more intense than mine. I was in the shop before this man. I then watch his vehicle go through the service that he requested, BEFORE MINE! He pays $56 for an oil change and tire rotation; well under the $70/ hour, which I am positive they will charge me, at the minimum. Shortly after, the front desk worker asks me if my ride is going to make it. He misunderstood me upon my arrival, because I never mentioned dropping my car off, for a single bolt to be drilled out. It seems to me as though he intended to further delay my repair, on the open schedule of his. Anyway, they take my vehicle in. It took them 1.5 hours at $70/hour. Ok, overpriced and took longer than I expected, but I still expected standard quality work. Thats where I was wrong, again! I check the new nut and bolt that they installed on my intercooler, in place of the one I snapped off in the hole. I am able to turn the nut and bolt with my fingers. They applied no more than 5lbs of torque to a bolt that holds a vital piece of my engine together. I was so furious that I did not go back in. I fixed it myself in their parking lot and left. That was my first and last visit to Watertown Auto Repair on 283. I would not recommend them to any military members or non-locals. I believe I was discriminated against.

They are honest, do great work, and we highly recommend them.

Was fast and knowledgeable about my questions. Used several times in the past.

Great service

Very professional service

Paid SO much for them to fix a problem and STILL NOT FIXED!

Great mechanic work

Nice people