In town for a short amount of time. Took my truck in for a recall expecting it to be fixed the same day. Was told it would take about 3 hours when I called the week prior. Decided to get an oil change when I got there. After waiting an hour & a half, they told me they didn’t fix the recall. I was told they have to take photos & submit to Ford. Parts would come in about a week & they would call me when ready. I called a week later to get an update & was told I’d receive a call back. Never got called back. I called 2 weeks later & the advisor said she had to resend the pix back to Ford because she didn’t label them the first time. I called a week later, spoke to someone else that said they’d pass my message to my advisor & get a call back. Never got one. Now it’s 2 months later. Called again to speak with my advisor & the person transferring my call hung up on me. Called back & finally got my advisor. Said the parts haven’t come in. Said that she would check with Ford & call back the same day or next. Never got a call back.I’m going to find another dealership that cares.

Same good service as always. Take vehicle in at appointed time. Complete work in a reasonable time for the work done. A comfortable waiting area with coffee.

I recently posted a negative review about this Company but was contacted shortly after by the Service Manager who went above and beyond to gain my trust back and rectify the situation. I appreciate managements recognition of poor service and acting to make the situation right. I will continue to use Davidson Ford for my families vehicle needs.

New F150. Painless, one hour purchase, no screwing around. Got a great deal, and happy with purchase. The 2021 F150 is a really big improvement in the F150 series. Frank Donato is a great sales associate to work with, my third Ford with him.

Davidson Ford is lucky to have Brian MerchantAnd his team in the service department.Quick and painless inspection. Free of charge ofCourse. Thanks to Will the service writer.Always impressed it always means the differenceWhen deciding where to go to buy. Thanks again

I was on vacation and had a service notification. The staff at Davidson Ford was able to get my car in and serviced it immediately. I want to thank everyone for all their help.

Another phenomenal job by Sharon! On two occasions, she’s proven to be straightforward, well spoken, and goes beyond the scope of her assigned duties to make the experience pleasant. I called her five minutes before closing. I gave her my parameters and by 0830 the following day she had a full lineup put together. Seamless to say the least. As long as I’m stationed in the area, she will always be my first choice!As already stated, Sharon has my full confidence. I didn’t have a positive interaction with the finance and closing side of the house. It is worth noting that I did secure my own financing beforehand, but the vibe with the “closers” per say just felt different. I feed off energetic, confident people and to me it didn’t seem present. Maybe meniscal but I think that’s an important aspect of the car buying experience.In closing, ask for Sharon, secure your own financing ahead of time and interact with closers and finance specialists as little as possible. I’ll return in the future for that Suburban my wife wants!

I was charged a diagnostic fee of 125.00 and told my breaks, rotors and rear wheelbearing needed replacement to correct the noise I was hearing. A lovely 1500.00 bill. Upon picking up my vehicle a suggestion was made that possibly this did not correct the problem. Well... I still have the noise, I am minus 1500.00 and need to make another appointment to be without my vehicle for an entire day. Who actually knows what the issue is or how much it will cost. This process gets rather frustrating!!

I was in the market for a very specific truck and Sharon helped make the purchase experience easy. I came in looking for this Ram regular cab and with Sharon’s help we were able to negotiate a respectable deal. Pleasure doing business with you Sharon and Davidson Ford of Watertown!

An absolutely wonder used vehicle buying experience! I would highly recommend Davidson Ford! We were greeted at the door by Sharon and she listened to my vehicles needs. I had previously looked at their website and had tentatively picked out a Ford F-150. My main concern was that it would tow our camper. Sharon looked it up and it definitely would tow our camper! Sharon asked if I would like to test drive it...of course! Sharon put the plates on it and off I went.. It was exactly what I wanted. A little paperwork later and I was a proud owner of this Ford F-150. There were no high pressure sales tactics. I would definitely recommend Davidson Ford as well as Sharon Cullen! Thank you!!!

This was the easiest experience in purchasing a vehicle! Jarrod is a knowledgeable, patient, and friendly salesman. He made the entire process quick and enjoyable. I definitely recommend Davidson Ford!

I am a first time buyer at Davidson Ford. The purchasing experience could not have been easier and the sales person was very pleasant and very easy to work with. This was not my first Escape purchase but this was the first one with heads up display and its operation was explained so I had no problem using it.

Went to visit family in Cato New. Stopped in to test drive a ford f150 talked to the sales manager discussed leasing options. He said that he could make it work just had to contact my state for transfer fees. Said he would call me 2 days later. Never heard from him. Tried to call him they always took a message. Lost my business .If you are from out of town dont bother. Thanks for nothing. I appreciate it. Maybe the paper work was too much . Or they dont like outsiders.

We traded in our 2014 Equinox for a Traverse, needing extra space for our family. Jarrod and Josh made the transaction so smooth and painless, making us feel comfortable the entire time! Ive never had a better buying experience. They got us in at 530 and we left by 7 with our traverse inspected and detailed. We have nothing but positive things to say about Davidson Ford. We will absolutely return when the time comes to buy again!

Mark and Josh were great! No pressure environment, didnt push me to buy anything I didnt want. They didnt tack on any BS charges, and were forward about the out the door price, with a line item for each tax and fee, certainly something I cant say about my local dealer. Was in and out with the new truck in 2.5 hours. Id make the long drive up here again for my next purchase. Thanks guys!

Sharon Cullen has satisfied all my car needs and wants! She has been so helpful and is great to work with. I have gone to her for all my purchases! Would highly recommend working with her when looking for your next vehicle!

We bought a Ford Explorer from this dealership this time last year. Given the current environment this was no easy task. But Matt made the transaction almost seamless, even delivering our new vehicle to us! Fast forward one year later...we had a lease on a Ford Escape that was set to expire in August but we had a need to upgrade into a pickup to pull our camper. We went back to Matt and his sales staff, they did not disappoint. We spent a few hours on a Saturday afternoon looking at new Ford pickups and drove away with a new lease on a new F150. Mark was super informative and extremely helpful during the entire process. We would highly recommend anyone to take the drive to Watertown for your next vehicle purchase.

Got my Subaru in quick and got the work done without delay. Prices were reasonable, and was able to pay over the phone so I could pick up the vehicle at my convenience. Thanks to my Advisor Amber and Service Manager Brian!

Excellent, prompt service. Vehicle was exactly as presented by dealership. Would not hesitate to buy there again.

If I could give zero stars I would, service department tried to take advantage not once but twice..absolutely horrible customer service. Customer service manger literally told me to go somewhere else…

Friendly staff & great customer service. Always get greeted by someone when visiting this location

Highly recommend Davidson Ford! Their sales and service department exceeded my expectations. They went above and beyond what I had hoped for in purchasing a new truck. Frank in sales is top notch and sincerely cares about customer satisfaction. Their service department will strive to make sure that all of your needs are met and are very accommodating. Great dealership that I would continue to give my business to!

My experience was less than pleasant. My credit was ran 6 times and was not discussed with me like it should have been. There was damage on the vehicle that wasn’t annotated anywhere. I shouldn’t have to pay for insurance for a car I did NOT sign for yet, that doesn’t make sense. Everything was done in office and not being relayed to us properly. I would give 0 stars, but Nick was helpful and tried to make it right with us. His bosses are the reason we left and he didn’t make a sale today

Great experience! Jarrod took care of my husband and I and he came through for everything we asked for! Wonderful experience! Will personally recommend Jarrod Barker hes one of the best and very great staff and also very welcoming!

Staff is always very courteous and extremely accommodating!

Save yourself time and frustration. Go to another Ford dealership that won’t waste your time. The owners obviously put customers after themselves.

My husband and I went in looking for a truck. He spotted one he really liked and went to get a price. The salesman, though friendly proceeded to waste our entire day by trying to put us in a new truck at the very top of our desired payment. When we didnt bite he brought out the manager who tried to strong arm us into buying a new truck. Flat out told us he wouldnt sell us the truck my husband repeatedly told them he liked. Will never go back. Also, the salesman kept saying if our credit is what we were saying it was. Look buddy. We pay our Bills on time and have excellent credit. You should have sold us the truck we wanted and kept your agenda to sell a new truck to yourself and you would have had a sale and we would have drove the truck we wanted home. Win win. Tip- listen to your customer and dont call them liars about their credit.

My husband was very glad to work with Frank. Frank was very professional and knowledgeable. He was very patient while working with us. And we were happy everything worked out. Thank you! Highly recommended!

Very happy with the service I received. Had a unique problem with a 17 year old F-150 and a Davidson Ford was the right place go.

Great staff,friendly and professional service team

We’ve been to the Ford dealership in Carthage when this one didn’t have an appointment and I really don’t like the Carthage one. The service here at Davidson Ford was LEAGUES better! Everyone was friendly and polite. They were very good about explaining what needed to be done (as many times as it took for me to understand haha) and didn’t pressure anyone into making a decision right away.

I purchased a brand new Ford bronco sport outer banks 2 weeks ago today. I was able to drive it home 1 day. The heater controls and the windows stop working. It also popped up like 20 codes. Apparently nobody knows whats wrong with it and Im stuck driving a 2018 Dodge Journey which Im not liking. Then yesterday I was supposed to get another update bit never received call. Not happy! By the way this was the first Ford and probably last one Ill ever buy!

I had a great and amazing experience with my recent purchase at Davidson Ford. This was my second vehicle through them, and I had one vehicle through Davidson Chevrolet. I am definitely proud to be a Davidson customer. They have always treated me with respect and make me feel like a valued customer. Jared Barker was my salesperson. He had also sold me my prior vehicle. He was great to work with, easy to communicate with, and not pushy. He worked for the best deal for me and was not trying to push any particular sale to inflate his commission. I would definitely recommend anyone in the market for a new vehicle to choose Davidson Ford and to work with Jared. I will be returning when it is time to upgrade again.Update February 26, 2021: The Service Department was great in contacting me to inform me about a recall on my vehicle. They worked with my work schedule in regards to scheduling the maintenance work required on the truck. They were also accommodating when I asked them to include an oil change that I needed for the vehicle. They were quick and thorough with the work. Again, Davidson Ford came through with flying colors. Not only would I recommend Davidson Ford for vehicle purchases, but I would also advocate for and recommend their Service Department for routine and unscheduled maintenance.

The sales man was absolutely great he told us we could drive the truck right off the lot once papers were signed. The manager LIED! They forgot to tell our salesman that they had done some fixes on our truck and so we went to sign the papers and we couldnt have our old plates on the truck, turns out it wouldnt pass an inspection! The salesman found out as we were signing and so informed us we were driving on dealer plates for a couple days. Took the service department a whole day to run the truck enough so that it would pass inspection. Then they even put the selling mileage on ny inspection sticker, and salesman apologized that he didnt know. I asked him to tell his manger what a BS situation. That he put us in, and that I was not happy at all with the upper management at the dealership. I thought and had heard this was a decent dealership, but only the salesman was nice. Mangement, not happy at all!

William Parks was a great guy to work with and the job got done within the time period provided.

A special thank you to the Sales Team of Davidson Ford in working a trade-in for a 2020 Ford Edge. The sales team led by Matt Lee, and salesman Jarrod Barker were outstanding in working with me, exhibiting the highest level of professionalism and integrity in finalizing a great deal! As well , the team demonstrated sincere personal help in expediting my registration to support shipping my vehicle overseas. Thanks again !

The process of getting a new car is made easy at Davidson Ford. There salesman are very helpful in answering questions about the cars that you might have. The process of buy is made quick and easy. I would recommend them to anyone who might be interested in buying a new car. Great Dealership!

I just moved up here from Georgia and I needed to get a Truck that is more suited for the winter weather that up state New York gets that Georgia would never see. I went to previous dealerships around the area and it seemed like no one wanted to help me at all. My old truck was in great condition but it was a rear wheeled vehicle and basically from what I have been told is useless for up here. So I tried one last time at Davidson Ford and I met with Frank Donato. Right out of the gate he was trying every way to help me to get me in the right Truck. He didn’t try to persuade me to get in the most expensive truck they have like other dealerships would of. Mr. Donato was very knowledgeable over ever vehicle and had an answer for every question I had. If he didn’t know the answer he went out of his way to find the answer. Because of Mr. Donato and his team I was able to get the price I wanted for my trade in and the price I wanted for my F-150. I’m very pleased with the truck and pleased with the professionalism from Mr. Donato and the staff.

My husband and I are very happy with our experience at Davidson Ford. We were able to pick out exactly what I wanted in a vehicle, were greeted by a very helpful and pleasant salesman and I was able to drive away with my new SUV within a few hours. We will definitely recommend Davidson Ford and will be returning in the future when it is time to trade in!

I was greeted by Amber at the service desk and she took care of everything thank you Amber was in and out in no time

We had been searching for a new SUV for a couple of months. The search halted due to the current pandemic. We located an SUV we wanted at another dealership but that deal fell through. We located the Ford Explorer we wanted on the Davidson of Clay website but the Explorer ended up being in Watertown. The Watertown Davidson crew went above and beyond to get us into this Explorer we wanted. Matt and Frank were fantastic to work with. They even made arrangements to deliver the SUV to us and take my trade in back with him! We couldnt be more pleased with our transaction with Davidson of Watertown and would recommend them to anyone we know looking for a vehicle!

Service was great they got me in quick despite me being late to appointment repair done to my satisfaction would recommend to anyone

Frank, Josh and the sales manager worked as a team to provide us with the vehicle we wanted and stayed within our price range. We are very pleased with our new Explorer and thank the team for their hard work and professionalism. We are new to the area and will return to Davidson Ford for future purchases.

Tom was a professional service advisor. He was patient while reviewing pricing and even printed photos to explain some of the recommendations. The seats and wheel were covered with protective film and everyone wore masks. I appreciated the focus on safety for staff and patrons. I will return for service.

Always a good experience from purchase to service

My salesperson, Sharon, is quite honestly the very best! If you need a new or pre-owned vehicle she will make sure you get the vehicle and options you want. Most definitely 5 Stars!

Very happy with the product and the people. Great job all around!

If you make an appointment for a customer it would be nice to make sure there is a technician on site to do the services. This is the second time this has happened, love ford but very displeased with service

I absolutely love Davidson. FORD in Watertown. There are many reasons. 1. Staff is professional, kind, courtesy. 2. Mechanics know what they are doing. 3. The Watertown repair shop treats me so nicely. Thank you.

Since I can’t give it a zero star, guess a 1 will have to do.Do NOT take your car here to be worked on. They had my car for over a month, just for me to receive it with electronic issues. This place is JUNK!!! Plus they kept giving me the run around that it will be done this day, then on that day said it’ll be done the next day. Kept going on for about a week.

I had Mark for a sales person and he was absolutely excellent and managed to work with my needs for a new vehicle and help me get what I wanted in a timely fashion!

Had a 10:00am appointment for an oil change and tire rotation. I chose to wait for the vehicle. Didnt leave until 11:30. Took way to long. Service staff were good, courteous. Wasnt happy having to wait that long.

Crooked car dealer. Offered me way below trade in value for my car, tried selling me a car that I didnt want and unprofessional sales lady. Wont ever come here again or recommend them.

The Service department was exceptional! Crystal did a great job accommodating my busy schedule and getting me in and out efficiently. They were all very personable and knowledgeable. From service to sales. In the very short time I was waiting for my truck in their fully furnished, clean, and comfortable customer lounge, every Davidson employee that walked through ask me if they could get me anything. If your getting your vehicle serviced I strongly recommend going to Davidson Ford! They are what they say.. “Nice people to do business with”

A pleasure to work with.All of the members of the team I worked with were attentive and made sure I was taken care of. The best dealer experience that I have had in Watertown.

10000000000000000/10 Would DEFINITELY RECOMMEND!!!!! If your going to a dealer to get a vehicle, this is the one to go to! Start to finish they were super professional! And the process was seamless! (I wish I could give them more than 5 stars! Cause they deserve it!)

So I purchased a 2019 F150 Lariat earlier this year(April 2020), but not with Davidson, still under warranty. I noticed a ratcheting, or grinding noise coming from the vehicle on initial start up. I thought this might be normal for newer vehicles. Unfortunately the noise continued so I scheduled an appointment with Davidson(May 2020). I got my truck back with the technician saying there was nothing wrong with the truck. So I was driving my truck for 5 months while that noise was still there on initial startup. I scheduled an appointment again and got the 26th of October, I left my truck at Davidson the night of the 25th. I show up in the morning and the service rep tells me his technician is behind on vehicles so he asks me if I can come back Wednesday. I ask the rep to follow me outside, with the remote in hand, I start the truck while he is standing there, the noise is there loud as ever. The service rep exclaims Wow, thats not good at all! He gets me set up with a loaner vehicle, for that I am appreciative. Four weeks! later I find out that the technician has finally looked at my vehicle(20 November 2020) and says my differential is bad and they have to find out if Ford wants them to replace components in the differential assembly, or replace the entire thing. Now it is 02 December 2020, I am still in the loaner and I guess the technician is waiting on parts. The technicians need to show a little more focus on quality and timeliness, a customer should not be waiting 6 weeks and counting for their vehicle. The service reps were very courteous but when it came to keeping me updated, I was the one who was making the calls, you keep your customer updated and they wont get upset so quickly. I used Davidson for my last 2 vehicles, but if this keeps up I might have to go elsewhere!

Took car in for a recall and they tues getting me to do work that was no where near the recall. The last time I took my car in for a problem I asked if my extended warranty would cover it and was told that yes it would. When I took it back a week later the warranty had ran out the Sunday before, I guess if they had checked my warranty they would have known that. Took car else where for it to cost me half the price. Last time I paid for the works they didn’t even fill my washer fluid. So unless it’s a recall I’ll take the car else where to get it done.

They finally did my recall.

Frank and Robert are awesome! I found the perfect truck for me and due to having a rough work schedule, they worked around it and still made it happen.

Good experience.. Frank was a great help. If you’re in the market for a new or used car, go see Frank!

Just a great and fabulous experience . Mark A was a honest sales person and their prices could not be beat. I bought a Ford Ecosport and love it. So happy. Kudos to internet Rep Robert for bringing me in to buy with his detailed descriptions and benefits. Highly recommend.

I thought it took an exceptionally long time for my visit. My appointment was for 12:55 PM. I dropped my car off at 930 am. I arrived back at 2 pm and my car was not done. It took another hour sitting there before it was finished.

Not only did I have horrible experience purchasing the car where they attached two cars to my credit and expected me to pay for both . This week I went to utilize the free inspection perk . I made an appointment and showed up early . I waited just over an hour and a half ! People came after me and left before me . JUST FOR AN INSPECTION. Insane .

Friendly & very very good at keeping there word to the customer. At this dealership they do care about there customers..

Overall I am mostly satisfied with Davidson Ford. My only complaint is that the deal started better than it ended up. As far as the vehicle that I purchased so far I have no complaints at this time.

Our experience at Davidson Ford was fantastic. Our sales rep, Darvin, was amazing. Zero pressure, very professional and just a joy to work with. He made the car buying experience great. I have bought cars from dealerships all over the country and buying from Davidson topped them all. Again, zero pressure, amazing service and we felt that we were being treated like family.

Stopped by Davidson Ford today after we made a last minute decision for a quick road trip with my elderly Mom and her vehicle (which doesn’t get driven much). We have the routine service done here and we weren’t due for an oil change yet but wanted to add a little oil and get tire pressure checked.We were greeted by Crystal who was SUPER kind and understanding of our dilemma in having no appointment. She along with Tom in the parts department got us the oil and checked tire pressure in short time and got us on our way. Thanks very much for the assistance to get us out quickly, we really appreciate it.

So I had a engine problem that was a concern for me. I couldnt make an appointment as it happened over the weekend. So Monday morning I drove them and asked if I can be seen. The representative I talked to was Will and he told me that he will see what he can do as their day was booked. He took my car and got a driver from another dealership to take me home. I really appreciated that as I didnt want to be stuck there all day. He also got my car fixed before the day was out. So I must say that the service was exceptional. Thank you Will and Ford dealership.

I bought a 2017 F-150 and not even a month later the transmission started leaking so they gave me an appointment for 3 months later then I find out there is no warranty on my truck so it’s all out of pocket

I have recently bought the vehicle from Davidson Ford. It’s so hard to have them check the vehicle. The tires inner were torn out. It definitely has issues. But the deal ship told me it’s a tire rotation problem. I hope the sales department can be truth to the customers.

After relocating from the midwest, my wife and I were looking for a reputable dealership to buy our son a new vehicle. After an exhaustive search across the Watertown area, we eventually landed at Davidson Ford. Sharon Cullen was our sales expert. She exceeded our expectations and went the extra mile to get the job done. What I think is important to highlight, is their absolute desire to sale you a vehicle they will 100% stand behind. We bought our son a used Nissan and they willingly performed another round of QA/QC checks to ensure buyer peace of mind? Who replaces a vehicle antenna because they feel the reception wasnt near perfect ...Davidson Ford! I think that is a testament of their attention to detail and going the extra mile. That is just one of the ways they made the buying experience great. Another great aspect I liked about Davidson was that their finance team did not try and push a bunch of additional warranty products on my wife and I.100% satisfied buyers. When you decide to buy, elect to go with Sharon Cullen and you will not be dissatisfied. Davidson Ford is my dealer of choice so long as I am stationed here in the area.

Great service every time.

Showed up half an hour late to my oil change appointment. They only had an hour til close, yet happily and quickly serviced my vehicle. Lady at the counter was very understanding and efficient ringing me up

An amazing experience recently at Davidson Ford. I would highly recommend Josh Freeman as the salesman to deal with. Josh and his Finance Team were more than patient, understanding, and cooperative in helping us with the lease of a 2019 F150 SuperCrew. More than appreciative of their dedication, determination, and customer service in helping us find the perfect new vehicle for our family. Highly recommend to all, to give them a chance. Glad we did! We will be a returning customer in the future.

Would give them 0 if I could

Folks were great as usual . No problems at all. Staff is great.next car I will get here forsure.

After being contacted by Ford to leave a review after my recent visit, I am going to be brutally honest. Although the customer service reps at the front section were polite and friendly, the service wasnt great. I went in because I had a tire monitor fault light kick on in my dashboard. The technician took one hour to take the wheels off (I can do that myself with an air gun in 5 minutes or less) only to tell me that the tire sensors were in my other wheels. I switched my wheel base to mount studded tires because the snow storms in the north country can be quite unpredictable.Given the fact that it was my fault for scheduling an appointment without knowing that my tire sensors were on my other wheel base, a service technician should be able to quickly identify that and not waste each others time or money. Needless to say, Ford charged me 100$ for no work on my car being completed. Deciding not to waste additional time later, I decided to knock out a synthetic oil change while I was there, which cost me an additional 90$ for a grand total of 194.94$ according to my receipt. Although the service charge seemed pretty high, I decided to go on my way and let it go.Later when I got home, it just so happens my wife was saying all kinds of great things about her oil change she received at our local Honda Dealership. They gave her a great deal on a full synthetic oil change for 40$. To even top it off, they noticed we owned a dog because the back seats are fenced in above the head rest. After identifying that we owned a dog because of the fenced in head rest, they let her know that they can bring our dog to wait with her in the customer waiting area any time. Comparing the two experiences where my wife spent 40$ and had a great time getting taken care of at our local Honda dealership versus my own, I hate to say this, but I am not impressed with Fords customer service. Customer service is simple and is defined in the name. Businesses should be going the extra mile for their clients in order to maintain retainability and I think that I would dare to say that Henry Ford would not be impressed if he found out about what happened that day.

Great service, highly recommend!!

Service was awesome. Price was spot on. Didnt have an appointment but was greated with open armes. Was given the choice to wait, drop, a shuttle ride, a rental and even lunch. Best Ford service center I have ever been to. Everyone was great and friendly. Adviser was very knowledgeable about my vehicle and recommended maintenance. Was happy to spend my money with them. Definitely. Recommend

I had called in to make an appointment for an oil change for a specific day. Chandler had taken my call and was able to get me in on that day. On that day, we had shown up about an hour early. No worries they said, and got use right in. The time frame of getting work done was expected. Was and always pleased with Crystal as the visor even though my paper work stated it was Amber. No big deal on that. Service has always been A+

The staff at Davidson Ford in Watertown exceeded my expectations. Frank, my salesman, was attentive and professional. He went above and beyond to ensure he answered all of my questions and made the buying process painless. Jeremy, in finance, covered every angle to make sure I received the best rate available which kept my payment low, and Matt, the sales manager, was able to price the vehicle much lower than competitors. Note, Davidson Ford closed at 700pm, Frank, Jeremy, Matt and Monika stood till after 800pm to make sure i was able to drive my new vehicle home the same day. Stop by and see them, it is worth the trip.

Their service is amazing! I got first car from them and I could not be happier. They made it easy and were very helpful. This is the place to go!

The service department was thorough and understanding. They were very accommodating and fit me in even though everyone was busy. Crystal was exceptionally helpful and a professional service advisor that made my experience all the better. I will be a repeat customer for sure whether for service or purchasing my next vehicle.

I was able to get a same day appointment and needed to keep my truck overnight for the repairs. They were very professional and kept me updated as needed. Would recommend them to others. I give them 5/5 stars.

I recently purchased a car through Davidson and the service I received was excellent. The staff was knowledgeable and able to answer my questions, they were straight forward throughout the process, and I walked away feeling positive about the experience, which is a rarity in the industry. I would not hesitate to recommend Davidson to my friends or family.

Jarrod made my experience of trading in and purchasing a new vehicle easy and extremely pleasant. I will definitely remain a Davidson customer. Thank you!

I am a repeat customer for Davidson Ford .. Jarrod and the rest of the sales staff make buying/leasing a new or used vehicle a realCustomer service experience.. The same customer service experience that seems to be in its twilight years in the rest of the world is alive and well at Davidson Ford.. Literally from start to finish you get a professional and knowledgeable experience that doesn’t leave you devoid or second guessing.. Jarrod goes above and beyond and this is what the experience should be like .. 10/10 for sure and I will gladly keep going back and recommend them to anyone in the future..

Great job and a friendly staff.

Car was fixed on time and the first time. Perfect. Service writers were courteous and car was clean when I received it back. Talked to service manager who took the time to say hello and make sure I was taking care of. Couldn’t ask for anything more.

Had a vehicle under warranty in which road side assistance scheduled to pick the vehicle up and tow to the maintenance shop for repairs (Dead battery replacement). I was notified by ford road side assistance that they had to call Davidson Ford Maintenance to accept the vehicle for repairs, in which it was accepted. I was told to call the maintenance shop and brief them of issue with the vehicle. When I called the maintenance rep of the shop, they had no idea what I was talking about and told me that they wouldnt even get to my vehicle until Friday and it was poor communication between Ford Road Side Service and their department. END RESULT- Vehicle was taken to Carthage in which they will service the vehicle same day.

Alex at Davidson Ford Service Center is AWESOME to deal with! very engaged and treats you as if you were the only one there, even though they have many guests to deal with. All the reps were great. very engaged. Lots of fun and mad me laugh and felt very welcomed! I would tell anyone I know to visit Davidson Ford Service Center and give them a try. You will regret not trying them for your vehicles needs. What an awesome experience. Alex was the BEST!

Excellent car buying experience! Highly recommend Davidson Ford in Watertown NY. I had been working with a couple of different dealerships in Northern NY, and had a great deal worked out, but that dealer was a 3+ hour drive, on a whim I thought Id try Davidson. Not only did they beat the price, but they did it with none of the usual back& forth. Within 20 minutes I had a solid offer, and within a very short time I was driving off the lot. All of the staff was exceedingly professional and courteous. I will definitely be a repeat customer. Thank you Davidson Ford

This car buying experience was one of the better ones in my 60+ years of life. the Staff, especially Chuck, my salesman was pleasant and not pushy. He answered all my questions and was a big help in helping me to get to know my new Escape. In this age, there are a lot of Tech things and features that I wasnt used to.I would also add that the entire staff dressed professionally and were all very cordial and welcoming. They acknowledge you when you walked by by saying hello or giving a nod hello. There was a great atmosphere present and the dealership was clean, neat and comfortable (seating).

Went to Davidsons Ford in the market for a new truck. Josh greeted me. I explained what I wanted and he was very accommodating. He explained everything thoroughly, encouraged me to take numerous test-drives in different models to ensure that I would be happy with my purchase. Upon purchasing Sara assisted in explaining many of the features and options as well as setting up the SYNC system. Thank you.

The Salesman Josh Freeman was very pleasant to deal with and very low pressure. The Sales and Finance Managers came right out to see me and were also very pleasant. It was a very positive experience.

My appointment for a NY state inspection with Davidson Ford was very smooth and quick. They took my vehicle back at the appointment time and returned it within 20 minutes. It was very convenient and allowed me to continue with my day.

Frank Donato was extremely knowledgeable. He made sure we knew how to operate our new vehicle before we left the lot. The finance manager went out of his way to insure we could get a payment that would fit out budget. They did not pressure us to buy/lease something that we could not afford. I would recommend Davidson Ford to anyone that is looking to buy or lease a vehicle. They will work with you.

Our family works only with Davidson’s. Specifically Jarrod barker at Davidson ford in Watertown.a few months before my lease end Jarrod checks in on what I am thinking for our next vehicle. I am very lucky to have a sales man that knows what I want in a car. He sends me options in that model that fit my criteria. We went to the explorer on 2/2/2019 and I was done in an hour and out of there with two kids in tow! Awesome as usual every one is so nice and extremely helpful!

We just leased our 3rd vehicle through Frank Donato and we couldnt be more pleased. He is always courteous and a straight shooter. We have always felt comfortable with him and have never felt pressured. Unlike many other salesmen, he has never tried to talk us into a bad deal. I highly recommend Frank, and Davidson Ford for your next vehicle.