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Allen & Petersen Cooking & Appliance Center
990 S Hermon Rd, Wasilla, AK 99654, United States
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Co
Review №1

Really disappointed we were unable to return a hood we ordered from them that we never even picked up as plans changed with the build of our house. We spent $15,000 on all new appliances for our new home, but they are rigid and unwilling to compromise on returns. Even though everything is hard to get appliance wise right now which should make it easy to sell, they still refused to return it. Now I get to try to sell on my own at a loss. Allen and Peterson is more concerned with making a sale than keeping customers.

Sh
Review №2

As of now they get one star. I bought a 1700 island hood that was originally on display, so I understand they may not have the original packaging. However when I arrived to pick it up, a week after purchasing, the hood was sitting on its face, not covered and not protected with anything but plastic wrap around the edges. Problem with that is the hoods lights protrude past the surface. This means ALL the weight of the hood was being supported by 4 lights.Granted I have not installed the hood, so I’m unaware if it functions properly. Regardless, it’s unprofessional and inconsiderate to not even attempt to package this item and protect it from damage. Especially when they call display items non refundable. Let’s pray for the sake of all parties involved that my hood works😡Customer service was nice though...

Go
Review №3

Allen and Peterson has a nice store in Wasilla and I thought they had a pretty good reputation. I just purchased my first appliance there - a Jenn-Air double oven. The first time we tried to use the oven it malfunctioned. I called Allen and Peterson about it, and they dropped the ball for about a week. We now have an appointment scheduled to fix it but it will have been two weeks since initial install. After paying thousands of dollars for this oven I expected better and more timely service. If you are serious about evaluating Allen and Peterson, I would consider some of the lackluster reviews and not just go with the 5 stars that everybody likes to see. I know from our business that I could not operate like this and expect return customers. For this reason, I can not recommend Allen and Peterson.

em
Review №4

It was ok. It would of been better if your sales reps where knowledgeable of the products. Good thing i had done some research before making a 2 thousand dollar purchase.

Ma
Review №5

Love this store. Have everything a cook needs.

Ja
Review №6

Wonderful business however they need to get into repairs on their own stuff

Ma
Review №7

Happy with all of my products. Communication with sales/manager was very poor. So many promised call backs were not made to me. Could have been an excellent experience, but instead I felt demeaned and ignored.My experience ordering cabinets at Lowe’s was 100% better. Made me wonder if I shouldn’t have bought my kitchen appliances from Lowe’s.

Lo
Review №8

Great store with great product. Awesome customer service!

Ab
Review №9

We’ve had a terrible time trying to get our stove. I get that covid is making things take longer but there has been no communication. We generally have to call a few times to get any info and have gotten about 3-4 definite dates it would be in. When those dates pass we start calling again and hope they call back. We thought for all the poor service they might wave a delivery fee since it’s difficult for us to schedule the 2 hr drive to get it but nope, no help. This stove is to replace the first stove we ordered from them years ago that has had multi told problems since the day we brought it home. We should have paid the extra few hundred and ordered from lowes...who would have delivered it anyway.

Ki
Review №10

Great service, thank you for all your help.

Ro
Review №11

Great cooking store.

To
Review №12

Appliance had a broken part, but the price was reduced a little.....so, OK, whatever. Said new part could be ordered from manufacturer. Not sure why this wasnt done immediately, but there you go. Then, got the unit home and it didnt work either. Service guy just left, sealed system is/was leaking oil all over my new house. Unsure as of yet, if the manufacturer will replace or not, might hear about that tomorrow? Other that buying a broken appliance that doesnt work, guess that is why the one star. Hoping things get better. However, the time for immediate satisfaction has come and gone!

Co
Review №13

The customer service Ive received has been phenomenal. I ordered a Trager smoker over the phone (for the same price as you can get at the big box stores) and they delivered for free. There was a small mixup on an accessory and they were quick to resolve the issue and make sure I was well taken care of. They definitely have some higher end (and cost) products, but they also have more affordable items as well. Fantastic no-contact purchasing and pickup/delivery is available during our social distancing. Great local business to support!

Sa
Review №14

We loved our buying experience, Rich in Anchorage was so kind and took his time snd did not make us feel cornered into anything. We however were not impressed with the delivery, otherwise would have given 5 stars. One of the delivery employees was especially unprofessional from how he was dressed to the way he talked while here, being very rough with our brand new house (slamming doors open, banging appliances into walls) and they left so much of the plastic pieces on all over. Particularly the interior of the doors making it very hard to clean up now and try to get rid of the plastic because of the botched job. Would definitely recommend purchasing from A&P, but would keep a very close eye on the unwrapping process and install.

Ci
Review №15

I love this place the appliances to the apple peelers. They are kind and helpful. If you want great cooking items that last go here.

Wa
Review №16

Love this store employees are very helpful and friendly

La
Review №17

Great place to find new appliances and expensive kitchen gadgets you didnt know you needed. Im in love with their USA pans they sell there, and actually the prices Ive found online for those items are about the same. When my husband and I built our new house in Wasilla, we got a brand new kitchen set from A&P. We love it and the sales representative was very helpful in guiding us to the right appliances for us. I like their wide variety of gadgets and appliances but I feel like most of it is very expensive even for Alaska. Many of the items I can find online for cheaper.

Cy
Review №18

Cheryl was exceptionally friendly, helpful, efficient and went all out to help me get what I wanted. When next I need an appliance Ill be back!

La
Review №19

Awesome store with a large variety of great stuff!

Ch
Review №20

Friendly, knowledgeable staff. Excellent advice. Appropriate recommendations. No pressure.

CA
Review №21

I like this store. They have friendly/helpful staff not to mention a great selection of kitchen appliances. This store reminds me a little of William Sonoma but they also sell stoves, refrigerators, washer and dryers. It is a bit pricey but chances are they will probably have what your looking for if you need an uncommon kitchen item. Ill definately be back.

Ju
Review №22

Great customer service and huge selection of kitchen needs and appliances

Ja
Review №23

Friendly staff but considerably overpriced. If you want something for your kitchen though and cant find it try them, they have a little bit of everything.

Ja
Review №24

Great store!

Ja
Review №25

Awesome selection with some great sales! Employees are very helpful!

Ch
Review №26

Always a pleasant experience purchasing new appliances through these guys!

Je
Review №27

Very helpful staff and high quality appliances

As
Review №28

Scratched floor installing frig..did nothing to fix.. new dryer did not produce heat in one week..had to pay for repair..ripped off labels on all our appliances and left all tons of smeared glue from tape and dirt from storage.. bought 6 appliances from them all at once and for the money we paid we expected clean new items..

Do
Review №29

We have purchased over $10,000 worth of top of the line appliances from Allen and Petersen. Unfortunately, we have either repaired each appliance numerous times or replaced.Our most recent is our Viking stove listed below that has taken over 2 months to get parts in. I find it odd that Viking states it only takes 7-10 business days to receive parts. Also, the managers of the parts department will just say sorry its taking so long without ever trying to make it right with some sort of parts discount or reimbursement of sorts. Its as if no one cares after you purchase their products. I find it extremely coincidental that all our Home Depot appliances are humming along after years of service but AP appliances dont seem to last past the 1 year warranty or break shortly thereafter.Electrolux Icon Refrigerator - Repairs motherboard, ice maker broke twice ate $464 a pop and just use ice trays now after the 3rd Time.Electrolux compactor - stopped compacting after 18 months now we just use as garbage canElectrolux Microwave - Magnetron broke replaced with Maytag model from Home Depot.Pay and Paykel dual dish drawer - Repaired both pumps in both drawersGE Wash machine - Replaced motherboardViking - Knob fell off within 2 months and had to wait over 2 months for 3 parts to come in. Very suspicious since Vikings website states 7-10 business days before parts delivery on most parts.

Da
Review №30

Spendy but definitely has the gadgets and appliances you want.

Ry
Review №31

A bit pricey but great products

La
Review №32

Lots of its to choose from. Prices on the high side.

Si
Review №33

Great selection of KitchenAid Stand Mixers and Colors.

Ci
Review №34

They are the best place for high end appliances.

Al
Review №35

Sell appliances, cookware, and cooking/baking tools. Good customer service.

Et
Review №36

Lots of kitchen utensils, dishes etc. Very nice place

Ge
Review №37

They awesome thanks

Mi
Review №38

Had the cookie press Ive been looking everywhere for

At
Review №39

Overpriced consumerism. I go for the Monin Syrups!

Ha
Review №40

Saw a lot of, I wish I had to haves

Al
Review №41

So sorry I ever done business with these people. Never again.

Ja
Review №42

Good prices guarantee.

Br
Review №43

Always friendly Alaskans

Pa
Review №44

Not very helpful.

Information
33 Photos
44 Comments
3.9 Rating
  • Address:990 S Hermon Rd, Wasilla, AK 99654, United States
  • Site:https://www.aphome.com/locations/wasilla_ak.html
  • Phone:+1 907-373-0111
Categories
  • Appliance store
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:Closed
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
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