The Chevy Custom Trail Boss that I ordered in August was well worth waiting for. The dealership was honest about the delay of delivery. They also were able to assist me with other accessories that I wanted.Great experience. Thanks again
I came to the dealership to get my oil changed upon arriving at the dealership I was informed that there was a 2 hour wait. The service department said that I could return home and come back later. I told them that I lived 25 miles away so that wasnt an option. I then told them that I had a few errands to take care of in Washington that I will leave the car if the dealership provided a loaner vehicle. I was then informed no loaner vehicle was available but was promised a loaner vehicle at the time of purchase anytime that I was in for service. So I was then informed to go take care of my errands and return in a couple hours and they would preform my service. I returned around noon and was then informed that there was not a tech available to do the oil change. So I still had to wait almost two more hours for an oil change. Here is the kicker I had a car full of groceries imagine that!!!
Jenna was wonderful 10 stars outta 5. Excellent customer skills...got down on my level so I didnt have to get up, I have a bad leg n hip. Her boss was very nice too...he explained my repair and took time to listen. She was wonderful. ... even if that flex pipe wasnt covered by my warranty....
Overall, a really wonderful place filled with knowledgeable and eager to help staff.We purchased a vehicle from them, and Ben was by far the most helpful car salesman that Ive ever encountered. We werent buying a Chevy, but he did his due diligence and showed us through all of the features that he had been previously unfamiliar with.Ben is a really great salesman who isnt just trying to make a couple bucks from you, he wants you to be happy in your new ride.All of the people who work there listen to take extreme pride in their work and workplace.A really top-notch group.
Ben, is awesome very knowledgeable about my new Chevy Z92 and its features.. I highly recommend Ben if youre looking to buy a New GM product or one of their used vehicles. The process was quick Not all Day hanging out at the dealership! Which was appreciated with the busy lifestyle we needed it to be quick and again Ben made sure everything was ready when we arrived that the dealership to sign and pick up the truck.. Thanks Ben, You ROCK!!
My experience at Washington Chevy was absolutely amazing. Ben Winters is the best sales analyst I have ever worked with. I let him know what I needed and he provided the best solution for me, he even reassured me that the vehicle I was purchasing was the same one that he uses daily (even down to the color). Alongside giving a shout-out to my man Ben, Cody in the back with mechanics is the best mechanic I know and will always recommend friends-family- along with colleagues to go to Chevy on the hill! Thanks a lot! =D
Austin was great along with another guy ,I cant remember his name
My car needed a new transmission and the entire staff and team did an excellent job from start to finish. I was kept in the loop every step of the way and the service team did an excellent job getting our vehicle back to us with no issues. This was the 3rd time we have used this specific dealership.
We waited for our truck while having the oil changed. We had an appointment. They did a good job, but it took an hour and twenty minutes! Your people were very nice. But that was a long wait for what should have been a quick job.
I had called 12 Chevrolet dealerships trying to find a 2022 trailblazer to test drive because I knew if I liked it, I would buy it. I spoke with Scott Held and not only was there one to drive but he scheduled the time to test drive the same day! When I snag came up in my schedule, Scott even helped to push the appointment time back. Scott was extremely personable and wasn’t pushing when it came to buying a car. He answered all my questions and was just genuinely nice to work with. I was also by myself at this appointment and I never felt like I HAD to purchase the car. Scott did all the paperwork and took the time to explain every part of the paperwork to me. Washington Chevrolet was so nice and I’d definitely do business with them again in a heartbeat!
I went in September to purchase a 2021 Chevy Silverado, ordered it and said it was in transit. I waited and waited and still had no vehicle so I contacted them at the dealership and they said that it was still in transit so they finally found me a different truck in October and I accepted it. during signing they told me that one of the promotions had ended and I lost $500 as if it was my fault that they couldn’t get the truck in so I ended up having to pay more monthly and that’s just not OK, it’s not my fault that you couldn’t get the truck in when I put a down payment on it in September. I then ordered parts for my truck which was a Illuminated bow tie emblem, wheel well liners and a tonneau cover. I knew that they were busy up there so It took a couple weeks to get it in which was fine but when it went in they didn’t clean the wheel wells out on my truck and just put the new liners in right over top of the dirt and grime. I did the tonneau cover myself to save them some time thinking “OK it’s factory install and I’ve done one before” but it wouldn’t lineup right so they charged me five dollars to look at it and said all was good even though it wasn’t even tighten down is if they didn’t even look at it. I’m so disappointed with the services that I got and this is the fourth vehicle we have bought from this place. Needless to say we will no longer be using this facility. Very Disappointing experience.
I showed up for my 9:30am appointment a little early, I never want to be late. At 10:30am my car was still sitting outside. I went to the service desk and was told I was next, Grant it the appointment was for 9:30am. So one hour past the appointment time and I had to go and inquire why my car was still outside. I have faithfully used Washington Chevrolet for service and inspection and never had such a bad experience!
Everyone I encountered asked me if I was being helped or if I needed anything even though I was just killing time in the showroom. I have been in dealerships were the sales people just look at you and I have said loudly anyone sell cars here. Service was also very easy to work with, polite and accommodating. Excellent experience and I told my wife so when I got home.
The process was very smooth and everyone was super friendly. Ben Winters is very knowable and provided the best support through the whole process. He kept me informed every step of the way. Great job!
Scott Held was great to work with. The service department is also great to work with. They are very professional and care about the customer.
Prompt knowledgeable service, truck needed a new transmission and repair was covered under warranty, no hassle or hoops to jump thru, would highly recommend the extended warranty. Jen in the service dept. was fantastic, friendly and informative. Work was completed ahead of schedule, we got our vehicle back a week sooner than we thought we would and its running great, thank you!
Jeremy Sheets was hands down the best sales associate I have dealt with for many years. He was very professional, knowledgeable, personable and made the whole truck buying experience very smooth and pleasurable. I will definitely recommend Jeremy and Washington Chevrolet to my family and friends. I am extremely happy! Thanks again! Bernie Bakaitis
Sales Associate Dave Antonich was a great help and answered all my questions. The whole team at Washington Chevy was very inviting.
My car was getting serviced for a check engine light. Upon my arrival, it was as if Jenna was waiting for me to arrive. She had no problem finding my work order and getting one of the crew members ready to take my car in. I figured i was in for a long wait, so I packed a lunch and a book to read. To my suprise, the mechanics had my problem diagnosed and fixed within an hour. I have never experienced such professionalism as I did at Washington Chevrolet. I just wish I had remembered my lunch in the car... whew...a little ripe the next morning... 😆
This dealership baits and switches. They take advantage of individuals. They show you a price in the newspaper and the car is never available. I will never be back there.
Been taking my vehicle there for service since I got it. Last oil change everything was fine. Multipoint inspection is supposed to be done and service manager stated that ball joints are not checked. The whole point of taking it to a Chevy garage is for that piece of mind that they are going to look at the wear and tear items to let you know if they see anything that concerns them. But according to the service manager that is not something that is checked. Now that I have to get my inspection done they are bad and it’s $760. Now they have me by the throat because if I don’t pay for this repair I don’t get my inspection. Very shady business practices. They have lost my business and will not go back. Being in the market for a new Tahoe they have lost that opportunity as well. Side note. I took it to another dealership and ask them to specifically check the lower ball joints. Guess what not something they would fail for and inspection not “out of tolerance”. I’m not the guy that’s gonna take trying to be taken advantage of and I feel sorry for the customers that trust this garage that don’t know any better.
Jenna and Mike were very good at understanding my vehicle and helping me get the correct repairs for my Traverse.
Awesome salesman, Jeremy Sheets, best experience i have ever had making a vehicle purchase. The whole team are super awesome!
Always fast and excellent work. Everyone knows what they are doing it’s never a disaster when dealing with Washington Chevrolet. I drive from Morgantown WV to have any work done on my car because morgantown has failed me every-time, Washington Chevy never has. Thank you for each and every person being great at what you do!!!
Excellent communication between the service department and us, the customer. They performed only the work we requested. The only negative is it would have been nice to have the car washed after the service appointment.
Good dealership, fees are reasonable, pricing is given clearly and straightforward, no market adjustment BS. Worked will Troy for the sale, everything was done remotely, paperwork arrived quickly, car was ready for pickup the next day.
Took my truck to another dealership and it wasn’t fixed, but when I brought into Washington Chevrolet you found the real problem with the AC and fixed it correctly. I’m new to the area and now I found the right dealership to use. Appreciate the good service!
I had my car there in collision . I needed other service done like oil change and the under coating and ask if I could have every thing while they had my car there.. Matt said he didnt see a problem sense the car here for 2 or so days.Heather called a day later to inform me that could not or would not be able to do the under coating at the time my car was there and told me that the oil change would be done at least by 10am the next day and I could pick up my car . I got there 130pm my car was not ready yet another 20 min or so they just got it in for the oil change... Happy with the service I got but not with the wait or having to drop my car off a different day....
I cant say enough about Ben and John at the Dealership. I was a lucky and showed up to look at Colorados when one came in on the truck when I was there. John overheard me asking Ben about one and mentioned to him if he knew a Redline just got offloaded. Ben showed me the truck, we got together on the numbers painlessly and I am a Completely Satisfied customer. Thank you for your professional and great service fellas!
Service was great and timely . very happy Would recommend
Ben Winters made the experience great from the start and made the deal quick and painless. Look forward to working with him and you all again in future
This is my first time buying from Washington Chevy. Service personnel were extremely helpful. Will definitely consider buying from them again
Able to get car inspected and emissions test done as planned.
There is a high degree of professionalism, courtesy, efficiency and workmanship. Because worn out parts are detected and replaced, I feel safe driving my car. It is a welcoming environment and a pleasure doing business with everyone there. Thank you!
It was great they had me on the schedule and took care of it thank you.
For quick service! One hour 20 minutes
I brought my Equinox in for service as a drop off the night before. All service requests where completed the next day and I was very satisfied with how the service team handled the visit.
The helpfulness in our selection of a beautiful truck.
We felt very comfortable walking in to the dealership. Alex was exceptionally nice, friendly and very helpful. He took his time with us and explained all options so we could understand. Adrian was also helpful and friendly. He went above and beyond to make a deal happen. They really made us excited for a purchase of a new car. Even the finance Dept made us feel special and did everything he could to get us the lowest rate possible. It’s an awesome feeling to leave a car lot feeling excited, well taken care of, and happy. We are very satisfied and will buy future cars here.
From start to finish, Jeremy was very upfront and contentious of our time...having two kids with us made the process easier! We appreciate everyones friendliness, honesty, and dedication to detail. A special recognition goes out to Jeremy for coming outside to help us out in the snow in April! His personality and friendliness made the process of buying a car something my kids actually enjoyed! Thank you!
Heather is awesome! She always gets my car right in and out! Excellent service!
The service employee knew about the voltec warranty covering the volts shift to park issue. That isnt common knowledge and made me extremely satisfied with my service. The service members were friendly and polite.
We were on a fact finding mission just looking for information on a new car. Alex answered all of our questions without being the typical pushy salesman.
Jeremy Sheets was amazing. I would recommend anyone to visit and ask for Jeremy as he was very friendly and extremely helpful in finding my perfect truck. Hopefully you will get Jim Capozzoli to do your paperwork, he got us in and out quickly and was also great through the whole process.
Everyone I was in contact with was absolutely wonderful. Salesman was extremely helpful, understanding, and knowledgeable. I can be a difficult customer, but they were so understanding and pleasant, I was amazed!
This the second Chevy Ive bought here. Ben Winters is an excellent salesman, no pressure. Puts everything right in front of you, and tries to find a good deal. I look forward to working with him again next time.
Upright and honest Dealer and staff! Highly recommend! Great purchase experience!
We were in and out at Washington Chevy! We worked with Ben and he could not have been more personable and helpful! He was also so great and accommodating with our little ones we had with us. He made it such a pleasant experience.
Took my vehicle in for 3 items. Oil Change, State Inspection and to have the automatic running boards fixed (should be covered under extended warranty). They also found a leaking oil line and a leaking transmission oil line that had to be repaired under extended warranty, and I was told the extended warranty had to verify the repairs due to the cost, so it took a few additional days due to this, I was fine with this extra time. When we got a call Monday morning that it was ready, I went to pick it up, paid the bill (which seemed a little low for an oil change and inspection). All items that I expected to be covered by warranty were covered. Upon returning to my vehicle, I inspected the bill to discover that the oil had not been changed, or at least I had not been charged for it. I had to go back in and ask about it, and I was told they didnt change the oil. So I had to wait about an hour while they changed the oil. Pretty frustrating when they had the vehicle for 5 working days and couldnt remember to change the oil. The new service advisor that I spoke with on Monday apologized for the mishap, but didnt offer any discount. For that kind of a mix up, I expected an Im sorry, can we give you a complimentary oil change for your having to wait, but nope, I was charged full price. I also received a text from Anthony, my original service tech asking about my service experience, which I responded about the oil change not being done. I expected to at least get a response, but nope, not even a response from him. Very disappointed, that you take multiple avenues to find out about my experience, but make no effort to follow up to resolve the situation. The only bright spot was that I did not have to argue to get the warranty items covered, as I have had to in the past with Washington Chevrolet. This is just the latest in a series of disappointing service experiences with Washington Chevrolet.
Scott Held was very helpful. We needed a new car quickly and he made us feel very welcome. He was willing to come in on his only day off to meet us because it was the only day we could come to the dealership. We will definitely use Washington Chevy again.
Everyone was very helpful and I was in and out quickly!
Jeremy was a machine getting everything together. He knew what he was doing every step. As a veteran he knew by talking to me that we also use the same credit union. He had all the information ready for me all I had to do was call and get approved. Once we were approved he took off! We got everything we wanted and more. The finance guy was straight to the point explained everything and answered every question we had.
Everyone was friendly and professional! Ben was informative and provided excellent customer service! Will be back next time we need a vehicle and will definitely recommend Washington Chevrolet to anyone we know needing a car or truck!
Excellent work ethic!!! Always keeps me in form on how thing are going, Very nice mechanic!!! Will definitely return
Got a nice car but couldnt get a walk in oil change
Jen was fantastic and worked well with communication
I had a great experience at Washington Chevy. From beginning to end it was a quick and professional process. My salesperson, Ben W., was personable and knowledgeable. I didn’t feel pressured or rushed through anything. I love my new car and thank everyone there!
I had my vehicle inspected. Only took 30 minutes and it was washed.
Thank you for the inspection and car wash. It was done in a timely manner.
Our salesman, Ben, was most courteous and listened intently to what wanted in a new vehicle. Success. The process was easy and the finale was a new Equinox. Thank you.
Washington Chevy did my boyfriends vehicle repairs after hitting a deer. They offered me the shuttle service. They were perfect mannered, eager to please and no hassle issues. Nothing but 10 star ratings! Thanks to Ken for answering emails and phone calls with updates and status updates! I value the employees at Chevy!
Had an issue with rohrich Cadillac, made an appointment for Washington Chevrolet to get service for the first time. Blown away by the friendliness and efficientness of the staff and highly recommend
It was a very smooth and easy experience. Compared to other car dealerships I have dealt with recently, Austin did a great job of not making me feel pressured into any decisions. He simply told me what my options were, and didn’t try to deceive or use too many “used car salesman” tactics. I would easily come back to work with him to get my next vehicle
I got the runaround from the manager he told me they don’t except credit cards. And then he then the next day he said they do but, the car was being serviced. Then I emailed him for a test drive on Monday and he told me the car was sold.
Very nice people to deal
Ben winters was an awesome salesman and was super helpful in helping me get a 2021 Trailblazer. Highly recommend!
Had an ongoing issue that resulted in my engine blowing. Thankfully, because of the warranty I purchased when buying the car (at Wash Chev), nearly all of the costs were covered, including a rental car. I wanted to give a shoutout to Steve in the service department for calling me nearly daily with updates and taking the time to explain what they were doing in a way I could understand. The turnaround was relatively quick and very low-stress for a repair that intensive.
Fantastic inventory and wonderful people
Rude customer service representative. Argumentative, unwilling to complete requested service
Washington Chevy service department has told me that I am not welcome to return and to take my vehicle elsewhere to get the needed repairs done. What a classy move. As a long time loyal customer this is how I am treated. I would advise not buying a vehicle or using their service department. Absolutely disregard people and dont even try to be professional. I called GM directly and filed a complaint.
Everyone here is A-1!!! Adrian and Scott are especially fantastic!! What a wonderful experience it was buying my Chevy Suburban from them!!!
It was easy to make an appointment and all went well.
They fit my chevy trax in, fixed my vehicle in 1 day and got it back safely. They are really on the job doing vehicle repairs. And gave me a loaner to use while my vehicle was getting serviced. Excellent people to work with.
Everyone was great. Great service. I felt the staff was Punctual, kind and polite.
Dealt with Ben Winters and Jim Capozzoli. Extremely respectful, knowledgeable, patient, and accommodating. Both men were very thorough and professional during the entire experience at this dealership.
Called ahead, drive on in. You changed the oil and rotated the tires/relearned the TPMS. Thats what I needed. Thank you. Love the fact that you guys are available when others are a week or two out by appointment only.
Went in for recall on air bag replacement. In and out in less than an hour. Very happy with service. I actually take all my vehicles (4) to Washington Chevrolet. Good place to go.
Scott Held was very good and polite and he was tye best and we love the traverse and we thank him for getting us a good deal so go see Scott Held up at Washington Chevrolet
Very rude parts department and needed keys made from vin # due to my car stolen and they have strict rules about current registration I understand. However the very rude jerk also very unprofessional when trying to explain how to program the key. And I dont recommend this dealership for anything find another nearby they suck
Excellent service. Salesman went out of his way to help us and checked in with us regularly
Appointment was for 2:00 and i went to waiting room, arrived at 1:45 and vehicle not brought in to service bay until 2:45. Staff was friendly but not happy with wait time
Im so happy with the purchase of my 2020 Blazer! It has all the bells and whistles I wanted and then some! Paige Haney was an awesome salesperson and very helpful in finding the options I wanted and very polite. Everyone was helpful right from the front door to the drivers door!
Always have top notch service...love taking my vehicle here
My car was taken immediately upon my arrival. Checkin was swift and efficient. Discounts were applied and I was out of there in about 1 hour.
Done in a timely manner. Pleasant.
This was my first car buying experience & it was definitely a great one! Ben helped me so much he was very kind & we had good conversation. The process was fast & easy & all the staff there is very helpful. Would definitely recommend Washington Chevy to others! Very satisfied!
Wow, Wow, Wow!!!Went to pick up my car after being inspected and was happily surprised to see that my car was washed!Thank You for the Great Service and Care Washington Chevy Team!Barb S
Easy drop off and pick up
Courteous and professional and humorous
Wonderful Service Department.Ruth is a top notch service advisor.They took care of my oil change and a few recalls in a timely fashion.I am only 5 minutes from Sun Chevrolet but choose to drive 30 minutes to have all of my vehicles serviced there. That should say something about both...One observation though.I was stunned to see such a depleted new vehicle inventory.Wow!
Brought my Chevy Spark in for an oil change and it took about an hour to get the service complete. Very friendly staff. Also got a discount for being a veteran. Great place for service and from my friends a great place to purchase a vehicle! Top notch!!
People are very friendly and helpful, work done on my truck was excellent.
This service started months ago when I received a recall notice. I scheduled the recall which required replacing a fuse on my Bolt. When I arrived for the replacement I was told they didnt have the part in stock. I did not understand that because the recall required replacing the part. They should not have scheduled my visit until they had the part in hand. So then I came back for the second visit and they replaced the fuse, but in the process they damaged the rear passenger seat belt latch. I did not discover it until much later when my daughter sat in the back seat and could not find the latch. I discovered that when they replaced the rear bench seat (after replacing the fuse) they failed to feed the latch back up through the seat opening and in the process damaged the latch. So I then made a third appointment to have the latch replaced. They replaced the latch but left dirty greasy fingerprints on the seat of a car that was only about 1 year old. Three appointments when it should have been only one and in the two that your technicians actually performed the work they did a very poor job. I have been an aircraft technician for over 40 years so I know how work should be performed, and the work the your technicians performed were not up to even a non-dealer standard. I expected better. In all the work that I have had performed on all the cars I have owned, both by dealers and non-dealers, this experience was the worst in 50 years of owning vehicles. Unless absolutely necessary I will never use your dealership, and if I am forced to do so I will inspect the work performed.
I always have a great experience! No complaints the past few times I needed my car serviced. They seem to do everything they can to help!
It was great to receive a coupon for 30$ service. we were able to communicate well with the staff and quickly schedule service online. thank you
Mr. Scott Held by far is the best sales person I have worked with, I left the dealership happy and was satisfied. He listened to me and helped me find something that was good for me. He was not pushy and was still sure to guide me in the direction that was right for my budget. He is personable and I was lucky my Dad shared his contact with me. He sold us both our vehicles and I will not go anywhere else as long as he is the profession. The overall experience was great too, very professional and nice selection. It was affordable and the whole transaction was handled nicely. Thanks Scott! and Washington Chevrolet staff!!