Once you get in, normally about 20 min for an oil change, 40 if you add tire rotation. They inform but dont pressure you to buy additional services. Lines can be long on Sat mornings but not always. Counts as qualified Chevy service (for warranty purposes). Price is average for dealer quick lube.

Good service, nice people, all of the Bob Brown folks are great from sales to service.

Fast friendly service. Every time.

Very quick and well done repairs

Fasf/friendly service. Very professional.

Great job and friendly staff. We always come here.

Great services for both oil changes and tire repairs.

Ive taken my last 2 vehicles there. The staff is friendly

Always excellent service

Great service as usual.

Quick, easy, n friendly!

Good service

Scratch the word quick, could have gone to any quick lube in Des Moines and got in and 1/3 of the time and at 1/3 of the cost is of $60. Figured I should go there since Im leasing a car from Bob Brown Chevrolet, but as far as Im concerned it was a mistake on my part. I waited for an hour and a half before my car even got in the shop.

Its awesome, went with my neighbor he goes all the time! John the manger is a nice guy! I wish Dewey Ford had this setup!

It took 1 hrs 20 min

Quick and perfect service.

Bob Brown Urbandale has the nicest people. get in line early to get your oil. changed. if there is a long wait, go meet Jason C! He has put our family in many great vehicles with no pressure.

I’ve had nothing but great experiences at the service bay at Bob Brown Chevy but I am not as impressed with their quick lube center. They told my girlfriend a nail in her tire was “unfixable”. I’m pretty sure they were just trying to sell a tire to someone that they thought wouldn’t know better because anyone who knows about nails and sidewalls would know it wasn’t near the sidewall and the tire has been perfectly fine since I have gotten it patched months ago.

Very quick service! From the time I pulled up to the door to the time I left it was under 15 minutes! The staff was very friendly even setting up a time with the main Service department to have my recalls taken care of!

Different since covio 19 cant sit watch tv or get soda pop you have to wait in your car or stand outside until your oil change is done. New faces ask how your day is going so far Nice like that they talk to you.

Nice friendly staff and professional staff!

Quick, quality, friendly service

Quick, clean, and polite. Ill keep returning.

Slowest quick lube around. I never been in and out in less than an hour. Techs walk at the slowest possible pace and good around while you sit and waste gas waiting and watching in your vehicle. If it wasnt so close to my home I would never return.

Good

Takes 45 minutes just to get in for an oil change. Then takes another 45 minutes to get a simple oil change. This isn’t the first 1.5 hour oil change I’ve had here. Nobody is in a hurry. This is Thursday at 9:30am. I would hate to see what a Saturday looks like. I would save yourself some time and go somewhere else. I will not go back.

Our trip to MN was interrupted by a major issue with our truck while towing our 5th wheel. After a service tech at Auto Zone called several places to track down the needed part, it was finally found at Bob Brown Chevrolet Dealership. I initially had a very poor experience with one of the men working the parts counter; rude, unsympathetic, and lied to top it off. Thankfully, another gentleman checked us out. After receiving our part, we went to change it out and were parked in front of the Quick Lube. One of the mechanics seen we were having a hard time and he came out to see if we needed a hand. Nick R. apologized for the prior experience and really tried to help us out. He went above and beyond in showing excellent customer service and changed my mind about the whole place. He was genuinely concernedand cared about us. People like Nick are hard to come by and are so greatly appreciated. Thank you!

Its OK. What does OK mean? It means I will come back. A quick lube it is not, but nothing is perfect. Expect to wait, just bring something to do. The people seem friendly and I dont feel like Im being sold something at every turn. They change the oil, review a checklist when done, and Im out the door. They do often miss my grease zerks (hence the 3 star rating) but I know my truck so I know where to check. Oil changes take around 25 minutes once in the bay.

Always great service, fast, and friendly! Usually cheaper than Karl for regular oil changes!

In/Out just as it should be, great service every time I visit. Thank you.

The oil change and tire rotation was accompanied quickly and professionally by a friendly staff. I highly recommend this quick lube.

Always fast and friendly

It took a hour for an oil change. Its the third time so its not my first poor experience. The employees walk as slow as snails. When I called to report my concerns, the manager gave me nothing but excuses. At Shotenkirck the give you an oil change, vacuum the floor mats, and wash it within 30 min. Nothing quit or nice about this place. I will make a drive to Waukee for better service.

They messed up my car and the manager was rudely harassing the lube techs. I Believe his name was Terry Tracy

Good service, long wait

Service Quality is fine; but when the website says it opens at 8am, and I pull in at 7:55 and there are already vehicles in each of the 4 bays, I feel mislead. I would have arrived earlier!

Expensive

Great and fast service.

They were really rude and they over torqued my wheels

Fast and friendly

Does a Great Job

Quick and clean