Worked with Johnny to test ride a mountain bike. My son also got a water bottle cage and bottle for his bike. Johnny and staff were awesome! Have serviced bikes here in the past - we will definitely be back.

Finally decided to buy a bike, and as luck would have it they had one just come in that was both my size and on my list of bikes I was deciding on (XL 2021 Specialized Rockhopper Elite). Staff was friendly and helpful great experience and great atmosphere. I forgot some of the accessories I needed and will be headed back as soon as possible!

Fair Wheel Bikes might be the best shop I have frequented across the country. Incredibly fair pricing, great turnaround time and very helpful hands-on mechanics keep me coming back.

First impressions set the tone for your business, yes? As a first time customer, unfamiliar with the locale, I stopped my car where the sign at the back door (bikes inside building) read - laoding dock to unload 2 bikes from the trunck of my car. The employee (owner?) walked out: Leave. Dont park in front of my loading dock. A) I was not parked, the engine was on. B) My intention was to unload and then find parking. As a first timer, I had not seen employees only. Only loading dock. After some unreasonable dialogue, where I was not offered help or instructions on a simple inquiry about unloading, I took my bikes next door to RC bikes where I was greeted kindly and offered help taking my bikes out.

Shout out to Paul. My wife and I drove to Tucson from Colorado for a biking trip and of course forgot a few things. We went to Fair Wheel Bikes after being recommended by numerous locals. We dealt with Paul who was awesome. Helped us find what we needed and even threw in a set of Allen keys in the bag to help us on our way. Thank you very much for the excellent customer service.

Fair Wheel Bikes is a great bike shop tucked into a busy area across from the U of A campus. They are very a helpful and knowledgable group. During a time when it was difficult to get a bike, they found one that I liked, and worked hard securing all the extras I wanted for it. They even installed my fenders as I waited. I ordered one last extra today, a cute bling bag for my phone and keys. Parking can be challenging but its worth to go there.

Super helpful and nice. Not condescending at all

Excellent sales and service... great selection and helpful...

Went here for my first tune-up and my bike rides better than before! I also took it back when I caught a flat tire and they fixed it quickly and even stayed after hours to finish the job. Highly recommend!

A wonderful place for your biking enthusiast. If youre just a regular joe looking for a mode of transportation its not the best . The bikes were all of high quality just none for the bike riding amateur for lack of a better wording.

Came in for a flat bike tire. They had me out in less than twenty minutes and for a great price. Glad I stopped by !

Bought a set of hoods and received them, but one was broken. I sent a mail earlier in the week, but it seemed it got lost in their inbox. Followed up and Jason was on the mark quickly. Confirmed the new color (other one was not in stock) and the order confirmation has already come through. Thank you! This is amazing service for something that might not be a big deal to other companies (as I have experienced in the past).Keep at it!

Nice shop. When Im in Tucson visiting my daughter at the U of A, I like to stop by to pick up whatever I need for my ride. Always met with a warm greeting!

Service was professional, timely, they had the parts in stock, and delivered as promised. They took my worn out department store bike and made it a much better bike than when it was new. They replaced the drive train, custom routed the new cables, new rear wheel and brake pads.

Love the placeGreat bikesGreat people

1st time in, went in with flat, repairs done in less thn 15 minutes. Bought bell which they installed it. . Super helpful and patient. Will come back

Very friendly staff and didnt talk down to me as other bike shops did because I have no bike experience

The best bike shop in town! Old school feel with all the latest gear inside. Best mechanics Ive found.

Absolutely wonderful thanks a lot boys will see you soon

Amazing staff and nice prices and products for bicycles

Just picked up a really nice stumpjumper and we couldnt be happier! Otis was very knowledgeable and provided us with exceptional service. We have our go to bike shop!

These clowns tried to rip off my wife and told her she needed new tires even though I had just bought a new set of shwalbe marathons less than 3 months ago she called me and asked thankfully and I told her to leave We will not be returning You have lost a loyal customer of 3 years

Superb cyclocross bike repair service that restored my sweet Specialized Crux to race condition...Thanks Steve!!

What can I say about these guys...Not only are they good people and great mechanics, theyre like family. Ive bought two bikes from Fair Wheels, and I cant wait to buy my third.

Bought new tires here, had an issue with one, brought back receipt and tire and was replaced for free. Staff super friendly and helpful, got a break adjustment and the mechanic was extremely knowledgable and helpful, shop local and here for biking needs tucson. 6/5stars

Great mechanics, great service

Great merchandise, great service -- decade after decade.

Great Customer Service and Same Day Bike Repair. Thanks Ralph.... Sam

Thrilled and surprised by the amazing service and talent that these mechanics have. First it’s amazing to see a shop with 4 mechanics working. Second, they seem to have great knowledge about all sorts of bikes and solved some Di2 issues that others could not. They care so much about bikes that they fixed a few minor issues that they found for no additional cost. If I lived in Tucson I would not go anywhere else.

Went in to get my wheel repaired. Friendly staff. Speedy service. Good price.

Great staff, very fair deals, excellent selection. Bought two new bikes, very happy with them and the price we paid. Their follow up service at 1 month ownership was simple and worthy of doing. Shop staff are great, helpful with suggestions and recommendations.

Found my bike shop! Very good people.... Go the extra mile.... Service was excellent.

Got an electric bike for a very good price. Staff was exceptional.

Still a great shop, after all these years. Bought my first adult bike here, and they are always helpful, with fair pricing.

Quick service and low prices. Was in and out in about 30 minutes and quite happy with the repairs on my bike despite them being very busy at the time.

Phil was awesome. So helpful today with purchasing our new bikes. Even helped us set up the bike rack on the car. Highly recommend.

Jason and his Fair Wheel Warehouse team built up a Trek Speed Concept TT bike for me....Great job! They worked with some measurements and were very professional in completing the job. Highly recommended!!

Clean medium-size store. They have nothing smaller than adult bikes.

They put the chain back on our bike quickly and at no charge!

Excellent customer service. I received the wrong part, and they sent me the right part asap and mailed it to me overseas for free! Never have had customer service this good before. Great people to buy from.M.Gomez

Ive had to go through a lot of bikes. But this is the place to go to. Ive never had shops say take it for a test ride. Very professional and very kind . Having the answers I needed . Any bike you want they are the go to . Bikes are affordable and really Reliable.

A nice shop, but located in busy, crowded downtown. Limited parking, helpful staff.

Brought my bike in 30 minutes until closing and although the service department was booked full the next few days the Mechanic Alex said if it was a quick fix he’d fix it on the spot. He took a look and within 15 minutes he had it (new derailleur cable) fixed which I really appreciate as I typically commute to work. Thanks Alex!

Kyle at Fair Wheel Bikes is an absolute legend. I came in on a college budget and he hooked me up. I needed a completely new back tire and he saved the day with immediate and friendly service. Had me out of there in less than 20 mins. I left completely satisfied and will recommend this place to anyone close to the University who needs a quality professional bike repair done at a very low price.

These guys are First Rate first class professional. I have been to all the shops in Tucson over the years and this is the most professional well-run operation out there.

I went into the store to drop off my road bike and trainer for repairs. The repair was suppose to take two days. The tech asked if I would mind waiting and he would have both ready in an hour. Great customer service. The only thing is I wish they would give a military discount.

Went to 4 different Bike shops around town to find a decent bike under $500. I found a couple of decent bikes but I found an awesome one here. They werent pushy at all, they even said that I could ride around all day testing my bike if I wanted. Great customer services from my point of view. 5 people were working and 4 of the people asked how I liked my new bike or if I needed anything. Its been a month since I got my bike and I couldnt be happier. I always end up coming back to this place. I always leave satisfied and with no buyers remorse.

Terrific Shop. And Boy...They got Stuff!!!Knowledgeable staff with Good Prices.I’ll be back!!!

Dennis spent an hour swapping parts out to make my new mtb a good fit. I have some medical issues to overcome and he was very helpful even though I was buying a last year’s model that was discounted $200 !

I been riding bikes in Tucson for 30 plus years. Fairwheel bikes is the best in town. Ian my mechanic is not only a great mechanic but he explains everything in detail. The price is competitive but the service is beyond exceptional. Wont go anywhere else.

I am new to Tucson and looking for an honest bike shop. Went to Fair wheel bikes and bought a pair of bicycle shoes with clips. A few days later, I decided to upgrade and get a different pair (Never even wore the new shoes) and the salesman told me that I would have to repay a stocking fee of 15%, with some lame excuse. Terrible customer service. I would never return and advise to make sure of the return policy of items purchased there.

The best bike mechanics in Tucson in my opinion. Great service, knowledgeable folks and good to work with!

Excellent speedy service, great guys at Fairwheel...did minor repairs while I waited

Professional and courteous staff. Fast completion, and quality work. My only complaint is the cost estimate of work being off by over 60%.

Ive been to this place 6 or 7 times now and the service is exceptional - thank you!

I understand the mechanics can come across as a bit surly - for whatever reason it kind of seems to go with the turf.One thing of which there is no doubt - they KNOW and CARE about bikes and their workmanship is TOP SHELF (with no price gouging)!!! I really appreciate that.In the front of the store, the staff is knowledgeable and they havent tried to up-sell me. Sure, they may not coming running over to you wanting to be your best friend the minute you walk in the store, but if you have questions all you need to do is ask and they do their best to help and may even provide a thoughtful suggestion or idea. They do seem to want to get you in the equipment that is best suited to your needs.For the record I am a commuter and mt biker - not a roadie

Out standing service we had an issue with our Rad mini and they had us in and out in no time very impressed with level of service,Thanks againMaury

I normally dont write reviews but I had a weird experience. The tech told me that unless they fix everything on the bike (the crank is off by 3min on an ancient bicycle), they cannot service the bike. He said hed be liable otherwise. This didnt make sense when he said it but it made even less sense the more I thought about it. First of all, you write a receipt which shows what you fixed. If something unrelated to what you fixed broke, why would you be liable? Lets pretend they are liable, why wouldnt they have a waiver built into their receipt? Does every bike that comes in have to be made 100% or they wont service it? Lets flip this around, does this mean if I had agreed to extra work, Fair Wheel would be liable for everything on the bike? Seems that is what I was told. Could you imagine if this was how the law worked. Imagine a car with a flat tire. You take it to get fixed but the repair person says, Sorry, I cannot fix your flat tire unless I fix the rattle in your engine. If I dont, I am liable. Makes no sense, right? All of this leads to the conclusion that Fair Wheel, or at least this tech must BS people in order to sell more parts and services. I cannot abide by that. Take your business somewhere that doesnt BS people.EDIT: I ended up going to Ordinary Bike Shop. They fixed everything without any dishonest BS.

I’m still riding my Vitus 979 I bought from Fairwheel in 1985. It’s given me lots of loving miles and certainly some road rash over the years. I still have the original Norman Kibble wheels. (though now retired)I just put on yet another set of new tires, gave it a little look-over as usual and went for a spin.I will say I’m looking at Ti frames, but would never get rid of the Vitus. It’s part of me, I still see it as an art.Rick

Great local shop that cares! Theyve worked on my Mtn Bike for a couple years and Ive been very pleased with the work, turnaround time, and price. I just purchased my first road bike from them. They all were very helpful and I LOVE MY BIKE! Thank you Fair Wheel Bikes.

Fair Wheel Bikes has been my go-to shop, since we moved to Tucson, 11 years ago. From the friendly, helpful guys at the front in sales, to the knowledgable mechanics in the back, its always a positive experience. The guys never make me feel uncomfortable, when I ask questions or dont know the names of my bike parts!! Ive been in other local bike shops were the guys have talked down to me or embarrassed me for not not knowing more about my bike. I never have to wait long for service or parts. I would highly recommend this shop!

Good luck..

Great experience renting a bike here. Was set up on a very nice Specialized Ruby with Di2. Got great advice on rides and coffee spots and how to join group rides.

Best shop in Arizona, hands down.

Friendly knowledgeable staff. Supports the community

Stopped by with a crank-arm falling off my beautiful Gilmour bike, oblivious to the depth of the problem. Fairwheels excellent service dude fixed it, along with a half-dozen other problems that were not yet evident to me: bottom bracket, brake pads, shift cables, and more. I was impressed by the depth of knowledge at Fairwheel, and although Im easily impressed, the important thing is that a single visit has my bike going strong.

I was charged $10 for unscrewing a small bolt. The entire job took less than 3 minutes. It didnt require a special tool/skill. I wish they told me they would charge for a simple job. I would have left right away.

These prople are great. I watched a true pro mechanic (Alex) route and tune my derailleur cables so, so quickly (10 minutes) and I swear he probably could have done it blindfolded.

Awesome bike shop! Great stuff! They helped me with my broken spoke and put me on the road in 15 min. Thanks guys!

Always go here for anything I cant do myself or dont have the tools for. Jared did a quick true on my wheels, charged a very fair price and did a perfect job. Only place Ill go in Tucson.

New to mountain biking and had a ton of newb questions after doing tons of online research I went to every bike shop in Tucson from Trek Store to Sonoran Cycles, Broadway Bikes, etc. though most were somewhat helpful, Fair Wheel was the exception. Jay or Jordan (Im terrible with names) was super cool and helped confirm a lot of my research along with helping me make sure the bike I was leaning towards was the right bike for me. No crazy up sale, no trying to push a bike on me that was in stock, etc. They even had the best price out of all the stores on my new Trek Remedy. Not sure why there are any bad ratings for this store, the best one I dealt with while here in Tucson, look forward to becoming a regular customer of Fair Wheel while here in Tucson. Do yourself a favor and save some time and start here for your bike needs!

Horrible experience every time I go in. Today was the last straw when I called about a part for a wheel. I know for a fact it was the Maintenance Manager. He was rude and claimed know everything and insisted that I meant something else because he had never heard of the part I was asking. I also went in there for a fork crash replacement not too long ago because my fork was cracked on my trek. One employee gave me an awesome price and when I went to pick it up the Maintenance Manager would not let the employee give me that price. Also made me pay shipping. He was totally rude about it. Definitely not going back. I dont care how long they have been in Tucson, Ralph I hope you read this stuff.

Went in to get help with a sticky shifter and Ian, one of the mechanics there, got it working for me right away.He also showed me a little trick to do if it should ever get stuck again. Big shoutout to Ian and Fairwheel Bikes! Ralph, the owner, even came up to me afterwards to make sure I was takin care of.Wow, what outstanding service!😁👍❤

I wouldnt even go back! They lost my business long term. They should really make sure they do whatever they can to help a customer out in the future.

Best cycle shop in town; PERIOD! I returned to riding as an adult in 2003 and have relied on Fairwheels from my first roadie to my grandchildrens replacements. From new purchases to advanced technology repair, these are the guys I trust. They know bikes because bikes are their lives.

My derailleur was stolen the other day and I needed to get a new one . In the past I have used Performance Bike for repairs and maintenance but they always have a huge lag time (sometimes a couple of weeks) so I decided to try Fairwheel out. I will definitely be going back. Their staff was helpful. I didnt get nearly the attitude and up-sell attempts I usually get at Performance. Their turn around was amazing too. They had no problem committing to finishing the job by Monday and, in fact finished on Sunday morning (less than 24 hours). Good experience overall.

Ralph and the team at Fairwheel Bikes get the job done profesionally! Steve keeps the repair end moving with knowledge and courtesy! Rates are great and the work is done correctly the first time.

Best bike shop in town. I bought two road bikes from them. They made a few changes (pedals, handlebars) to fit our preferences. They have done adjustments and repairs for me for several years. If there is a problem, they take care of it.Stay away from the chain stores and support a great local bike shop.

Absolutely Amazing!!!!! My rating comes from a Bike Shop Owner doing business with Fair Wheels while we were at a training camp in Tucson. Fair Wheel does it like we all aspire to. Kudos!

Forget this place…I literally have spent $1000’s there but no longer.Steve the so called manger has NO idea what customer service is.I brought a “crashed bike” in there for an evaluation and they charged me $150.00 to tell me bike was repairable. I was told over phone it was $25 but after evaluation $150.00.Never again Fairwheel Bikes…back to online purchases only.Let them soak U of A students $22.00 for a cheap Chinese bike tube.

In Ohio and purchased a set of wheels to hammer in online and their awesome! Guys went through multiple sets of different wheels, hubs, spokes and builds and it was no big deal. Will keep buying more from them.

I dont write online reviews, because I usually dont have an experience that inspires me to do so. But the staff here was so rude to me this morning that I have to be a pain in the ass about it. All I wanted was to buy a tube and put it in myself - something Ive done at 10 other bike shops at least 20 times in my life with nary an issue. Not here! Apparently since my bike isnt a $10 million gold-plated Lance Armstrong Roidroller I cant even look at their tools let alone use a wrench to take my wheel off. Get off your high horse and show an interest in being in the service industry, seriously. I had a great experience around the corner at RC.

Went in today for air alone. From Minnesota and here for a week. First time in the shop. The valve stem had broken so I asked to buy a new tube. 1) gave me a place to change it, 2) gave me a map with detailed suggestions for places to ride. 3) offered a sink to wash my hands 4) and then refused payment for the tube. Really? My new bike shop in Tucson.

Absolutely love this bike shop AND everyone who works here. They are super helpful and just want to put you into a bike thats perfect for you -- whether you buy it at FairWheel, or not (but Im pretty sure youll buy it there!)

I got a tube replaced here, and it had a manufacturing fault that caused it to go flat after a few days. They offered to replace my tube, since the one they sold me was faulty, but the replacement tube also went flat after a few days.

Very knowledgeable about parts and service. Friendly and went above and beyond to let me know about where to ride in the area.

Classic bike shop.They are LOCAL and the long-time owner, Ralph,Is a good guy.My wife works at UA and its perfect for her and the UA community to drop in before or after work (or class).Highly recommended.

I was about to order a $500 handbuilt wheelset online when I noticed they had a chat option. Once I described my needs to the tech, he convinced me to buy a $350 set instead. Ive put a 1,000 miles on these new wheels and love them. It is not every day a shop talks you into spending less money to get you the right product.

I had exceptional service there, following an emergency (Di2 battery holder wire socket damaged). There were many delicate parts on a Cannondale SuperSix EVO to be changed or fixed, and they were outstanding in:1 - Quickly finding the issue;2 - Having the parts in stock (Di2 and crankset + bearings);3 - Consulting each others (nice teamwork) and the documentation in order to respect the methods and tolerances while fixing delicate parts;4 - Using the proper tools (crank puller, torque wrench with verified values, press-fit kit for BB30, Loctite, etc.).This was exceptionally knowledgeable service and value. They even saved a part which is usually never salvageable. Quite impressed by all. Couldnt recommend more!

Awesome rental. Top quality bikes!

Seems like it’s hit or miss with customer service here. Employees werent even looking my way when I walked in and stood in front of the cash register for almost a minute, there was only one other customer there too. I simply came in needing a seat bolt, I left with what I needed but not without having been judged and made to feel ashamed for having ridden my bike with a loose seat. I guess this is part of their business tactics because then the lady tried to guilt trip me into buying a new seatpost, even though the one I have worked fine before I lost the bolt. Good thing they couldnt even get the seatpost out. I asked if I could pay for the bolt with my credit card since I didnt have the change to pay for the sales tax, lady gave me an “I guess” with a side-eye. What? Really? Definitely not coming back here, even though they forgot to put my seatpost bolt back. Honestly, keep it. I got better bike shops in mind.

Ive been a customer for 7+ years (bought several bikes) and always liked the service until Bruce (manager) was gone in mid 2012. My review would be excellent on that period. However now it is another story. The new guys at front (sales) and back (mechanics) dont know the customers and are not customer oriented. One new guy at the front tried to charge me for services Ive never paid for before because of buying bikes there. When Ive mentioned about my agreement with Bruce he responded saying well Bruce is no longer here. Patrick (mecanic) and some others are a little on the rude side and not very customer oriented. Steve, Brian and Alex were the good ones. Lately Ive been very disappointed with the service, care and attention being given and will probably not been going there anymore.

Nice bike shop!

Amazing bike shop and the best place to get a bike fix! Ive been here multiple times with bike troubles and theyve given me quick, non-expensive solutions every time!

Fantastic service, very knowledgable!

Best place to have your bike fixed in Tucson

Great customer service and my thanks to Tony for the advice and help.

These guys were great! After the bike shop in my community refused to be bothered to replace the chain on my stationary bike, I took it to Fair Wheel and they did so in 10 minutes!

Good experience renting a bike at Fair Wheel Bikes. Staff was friendly and flexible, and the bike was in great shape.

Ive had several great wheels built here & they took good care of me and the bike I bought there 9 years ago. Ive brought all my bikes there for service at one time or another and have usually been impressed. Until a couple years ago. One guy was really mean to me after I bought a bike light, which had to be replaced twice because of defects. There was no excuse for his behavior, and he was just being a jerk, I guess cuz Im taller than him. THEN, I had a rear wheel for a vintage road bike built & it never stayed true. Never. THEN, I had some work done on a Vintage Gilmour & my old parts disappeared after. These parts were Campy Super Record. That was pretty much the final straw, although I know the owner would make it right if I spoke to him. He remembers my name & always says hello. Bottom line, since I started fixing up older bikes the Fairwheel staff has not been that cool to me!