This was possibly one of the best experiences Ive had for service of any kind, certainly for technology related. Perry and Andrew are personable, unpretentious, professional and honest. The process from start to finish was uncomplicated and communication throughout was great - they resolved my issue completely. I highly recommend them for your Apple product needs.After a less than encouraging conversation with a rep from another company, who said theyd never heard of my problem, I was feeling hopeless. I then thought there has to be others in Vermont who repair apple products. My next call was to Mac Nurse and a conversation with Perry; I immediately felt at ease when he said hed heard of my problem maybe only 15,000 times - he was professional, informative and great sense of humor. When I brought the computer I worked with Andrew who was also professional, informative and had a great sense of humor.

I had an excellent experience working with both Perry and Andrew over at Mac Nurse. My Mac was experiencing many issues. Perry, who is the Mac Tech Expert, did a wonderful job explaining to me what the myriad issues were with laptop and what my options were moving forward. He was very thorough and clear as to how he could repair my existing computer, which was the more cost effective option. He did not try and and up sell something to me that would cost far more than fixing my current laptop. Ultimately, I did end up purchasing a laptop from Mac Nurse. They did an incredible job seamlessly moving everything from my old computer to the new one and I have yet to experience any problems (almost four months later). Perry did a great job explaining topics that were unfamiliar to me in a clear and concise fashion where at no point did I feel lost in the jargon. Andrew, who is the office manager, always did a great job making sure I didnt have any questions after speaking with Perry. One more than one occiasion I did end up coming up with a few questions after meeting with Perry and Andrew was always able to address questions ton the spot. I would recommend highly recommend Mac Nurse to anyone who might be experiencing issues with their Mac or if they are in the market for an excellent refurbished Mac Product.

After my computer crashed and another Electronics store in Burlington told me my computer was toast, I brought my Mac Pro which is 7 years old to Mac Nurse. It took a few days but, not only did they resurrect it but they updated it, got rid of all the malware and now my computer is better than new with 4 times the storage capabilities than before. It should be good for another 7 years. Great and competent service and terrific value. Highly recommend them for any repairs, technical assistance or advice.

Perry is terrific - patient - quick - good at explaining the situation . We got a lot done in a short period of time. I appreciate his straight-forward advice and calm approach to problems. Terrific service and attitude.

Mac Nurse provides thorough, professional diagnostic and repair work. Their rates are reasonable and the best part is their communications with customers is excellent. It they say they are going to get back to you they do. You can always talk to a person. When they are done their work they do a very comprehensive check of your computer and make sure it meet your needs. I find this be one of the most reliable and honest computer repair businesses I have worked with over the years.

I can’t speak more highly about Mac Nurse. Everyone there has been super helpful and extremely nice. Not only was the work efficient, they took the time to explain everything to me and ensured that all my questions were answered.Seriously, go to Mac Nurse. They’re amazing and you won’t be disappointed.

Andrew and Perry are awesome. They took my water damaged computer, were able to repair it, replaced the damaged hard drive and most importantly save every single thing on the computer. Ten days later I have essentially a new computer for half the price of buying new with everything on it PLUS complimentary tutorial time to make sure I dont mess up in the future. I cant speak highly enough about their professionalism and expertise. They took a highly stressful time for me and made it all alright. Thank you. I am forever grateful.

The team at Mac Nurse is wonderful! They respond quickly, are great with communication (even with those of us who are less than tech-savvy!), and they are so knowledgable about these machines. They have a wonderful, clean, professional office space and overall are kind, welcoming and know how to fix Macs!

I have experienced many places for computer repair but Mac Nurse is the best in state of Vermont.But also being in central Vermont has a different taste!I recommend Mac Nurse for everyone need their computer to got fixed.

Perry and Andrew are the best!! Not only are they phenomenal at what they do (they fixed my computer issue and had it back to me in just over 24 hours and answered all of my other Mac related questions), they are so kind!! Professional, knowledgeable and attentive. I highly, highly recommend Mac Nurse!

I originally reached out to Mac Nurse because my 9 year old macbook air died and I was hoping to get it fixed. I made an appointment at the Hardwick location and they got me in right away! They diagnosed my computer and gave me a treatment plan with an estimate. After some back and forth I decided I would rather just get a new computer - they sell refurbished Macs! I told them what I was looking for in a computer and I landed on a refurbished iMac. Perry and Andrew were great with communication about the new computer, especially because I was out town and hard to reach, they were patient and informative. I am so happy the Mac Nurse is a part of our small community and I highly recommend their services!

How can one place a value on outstanding technical support when you need it? MacNurse has helped my small business with hardware and software related issues. I consider MacNurse to be one of my most valuable business resources.

The Mac Nurse guys are simply the best. They refurbished a super speedy iMac for me at a very reasonable price. Its totally changed my workflow and made my work life so much better. They also fixed up my older MacBook and got it running as good as new. They put so much attention into what they do - they even thoroughly cleaned my MacBook and put new rubber grips on the bottom. I felt so supported through the process of upgrading my computer setup, their prices are very reasonable, and their space is cozy and friendly. I appreciated all of their time with me and highly recommend them to anyone who wants a well-functioning Mac and/or an eco-friendly refurbished upgrade!

Perry is always helpful. He has helped me for years with tablet and computer problems. He is very good at getting to root of the problem. He has a calm way of dealing with me and I truly appreciate it.I wouldnt hesitate to recommend the Mac Nurse.

Get the best computer service right in town at Mac Nurse! They have bailed us out on several occasions. A fantastic job as always, knowledgeable, polite, and great service. Thank you again!

I CANNOT say enough about Perry and his knowledge, expertise and integrity. He can help you with ANY, and I mean ANY problem or issue you may have with your computer. He gave me options of upgrading my computer (with all the pros and cons) vs. purchasing a new one. After deciding to purchase a new one, he moved all my information over for me so that I could just log in and use my new computer - it was seamless. I could not be happier and I will use him for all my MAC needs in the future. Look no further if you need help with your MAC.

I showed up at Mac Nurse looking to buy a refurbished computer, worried that Perry would be too busy to help me since I hadnt made an appointment. He was surprised, but super helpful and courteous nonetheless. He keeps the location cozy and inviting, and I was lucky he happened to have some inventory. I left the store with a 2015 MacBook Air and a 2 year warranty. Im excited to have spent about half of what I would on a new Macbook. A great product for the price, and I feel much better supporting a local business than wasting money at a box store.

Perry knows computers. He is calm and willing to solve all problems completely

Perry is efficient and very user friendly -- excellent service, and results were exactly what was needed.

Typing as we speak on my totally fixed MacBook Pro! Cant speak highly enough about the Mac Nurse and his team. I was sure my old laptop was a goner, but in just a few short days, the Mac Nurse had it renewed and running like new. Thank you so much!!!

Unfortunately during this time of work from home during the current COVID 19 crisis, my trusty old 2011 Macbook Pro picked up some malware. One quick call to Perry and an appointment was made. We met that same day, he diagnosed the problem(s) and not only fixed them in less than 2 days but he also helped me update my computer so that it would work optimally in the future. An amazing customer experience, Thank you!

Mac Nurse Perry Heller has repaired our Imacs and laptops, and always does a great job, plus provides easy to understand technical help when needed. Were lucky to have someone with his skills here in rural Vermont.

I have had multiple fantastic business experiences with Mac Nurse over the last year +. Most recently my MacBook Pro began to have multiple issues, at a time in the year when my photography business is most reliant on my computer. The problem was assessed quickly and an estimate was prepared and sent shortly after bringing the computer in. The work was performed quickly and the computer is running and performing better than ever. The in person consults at the time of drop off and pick up are priceless (and be sure to have a cup of tea!). I strongly recommend Mac Nurse if you have any concerns or problems with your Mac devices.

Northeast Kingdom Mac users rejoice: Mac Nurse has an office in Hardwick Monday and Friday. Fast turn-around service and consultations available with Perry, a real live affable human who is very helpful. Highly recommended!

Unmatched customer service and professional work.

I dropped off my MacBook on Thursday. By Friday I had information and a plan for repair. An estimate quickly followed. Soon after I accepted the estimate, I learned that my computer would be ready for pick-up in two days. Efficient, friendly and professional.

My 27 inch Mac fell during a recent move......screen damaged.....would not boot up...Perry assessed the damage and gave me an accurate repair estimate.....a new version was over $2000....He replaced hard drive with latest version, increased storage and replaced the screen for one third the price!!Definitely a “ go to guy” for Mac help and repair👍👍👍

Limited repair services and inconsistent hours and customer service.

I had a horrible experience with Mac Nurse. After performing diagnostics on my old computer he offered to sell me a refurb model from his stock. When my kid messed it up, Mac nurse outsourced the repairs. Eventually he declared it couldn’t be fixed, offered to sell me another refurb, and sent a bill that included charges I didn’t recognize.I inquired and disputed it, and was floored that Mac Nurse immediately quit responding to my emails, declined my calls, and kept inflating the bill until it was more than 4x what I originally expected. Eventually he canceled the unpaid invoice and confiscated my hard drive - even though he had promised momths prior to send it back as it was not part of the repairs in the first place.I lost a huge amount of personally and professionally sensitive data and I have no idea what he did with it. I’m out of state and have no recourse or access to his store. Mac Nurse condescending manner and unprofessional business practices easily make this the worst tech experience of my life.

Mac Nurse saved me out of a computer disaster. Highly recommended!