Went in to get an estimate stood at the counter for a few minutes no one would help because they were too busy eating their donuts and chit-chatting amongst themselves then after a little bit they asked me to fill out some paperwork I filled out the paperwork stood there for a while with the paperwork then I sat down they kept chit-chatting and did not acknowledge me or ask if I needed help again so I grabbed my paperwork and walked out the door would not go back to this business now that Ive read the other comments it shows this is the type of customer service they have went down the street to afd Body Shop North and was helped instantly they even held the door as I walked out for them to do the estimate on the car very great customer service had coffee and other amenities there