If you want to go to a T-Mobile store in Stamford, my experience suggests that this is the one you should visit. I had a terrible experience at the High Ridge store (see my review of that one), and the staff at the W Main St location did not seem especially capable. In contrast, the staff at this store were knowledgeable, efficient, and helpful. This store did seem busier than the others so you might need to wait a bit longer, but in my opinion, the quality of service was definitely worth the wait.

Adrianna was extremely helpful and made sure to recommend the best device for me. I highly recommend this store. They are the nicest sales people I ever dealt with

Switch back to T-Mobile from Art .Adrianna was very helpful and quick service thanks again . Wonderful customer service

Danielle and Karla were wonderful. I make my way all the way from Norwalk just to come see Danyelle and work with her.

Went here specifically to this T-Mobile store in the mall there are 2 stores but this experience was at this store with a Carlos who gave me mad attitude. Was very blunt, very upset looking, and seemed irritated. I went in there for an upgrade. Received crazy numbers he gave me a higher quote. So I tried the other T-Mobile store the one that used to be sprint. And also got a different quote way lower than the T-Mobile store next to the dentist shop. 2 stores in the same location!! How?!?! How does that happen?! I got way different prices for the same upgrade I tried to do in this store I realized he wasn’t trying to help me I try another T-Mobile store and got completely different quote and number more help and was received more nicely and respectfully so just save yourself some time and go to the T-Mobile that used to be sprint.

WOW! DANYELLE WAS GREAT SHE WAS VERY FRIENDLY, SHE GREETED ME FROM THE DOOR. SHE UNCOVERED MY FAMILY AND I NEEDS. She ASKED NECESSARY QUESTIONS TO MAKE SURE I WAS GETTING THE RIGHT THINGS. WE WALKED OUT WITH NEW SERVICE AND DEVICES AND TVISION. We DONT HAVE CABLE SO TVISION JUST CAME IN HANDY ! Thank you

Yesterday I made a visit to this store (closest to the dentist) for information on getting a better wifi service for my home, The staff wasted no time assisting me and was quite friendly and helpful, I even found something better and cheaper than expected:) this is exactly the kind of service you should expect from your carrier especially during these tough times (pandemic) Thank you Karla, Kevin, Manny, Danyelle and Fernando for making this experience easy and successful, You guys are awesome!!

Very bad service. You get better service if you speak Spanish

This store is really bad when it COmes to serving customers. I called the store this morning to inquire about tmobile promotions for new customers , as I am planning to bring over 4 lines with them , but this guy picked up the phone and never gave me the right information in regards to the s20 fe phone that ends up being free after 24 months credit , he just wanted to sell me other expensive phones, when I confronted him with that, he said hold on to check on that for you , and never came back to me . So I called back again but he did not want to pup the phone because he recognized the number I was calling from. Very poor customer service . O am shocked at tmobile to allow this kind of low customer service.

Terrible experience here.

This store deserves no stars instead of one star. Very unprofessional Poor customer service. Also they will take advantage of you if youre not careful. One employee gave me wrong information because she failed to search for it properly the screen. I asked for assistance to choose a phone and would not assist me at all. They treated me like I didnt deserve to be waited on. Dont do business with this particular T mobile store.

I went to this store earlier today to purchase a new phone and start with this company. Juan was my sales assosciate and he did an amazing job. The process was fast and efficient. The cell phone service is great and I have a better plan with this company then I did with Verizon for far less money. Would highly recommend this company and this store.

I was standing waiting and there was a employee was available and he looked right at me and he walked around the counter just stood there, another employee had to tell him to help me. Once I seen that I assumed hes not going to be much help so I left. I dont know if t-mobile needs to retrain their employees but the people in the stores around here are just there for a paycheck and not helpful at all.

I dont really write review this type of company but I was amazed by someone who was very professional and knowledgeable. My boyfriend got a new cellphone here and the associate, name Luis helped him to get a new phone. He was very friendly, patience, answer all the questions we have about the phone, spend enough time with us and not rushing. I really want to recommend others to look for him when people want to get new phone.

I was nervous to come here after reading some reviews, but as T-Mobiles online support wasnt helpful, we decided to try resolving a somewhat personal matter at the store. Frankee was very understanding, helpful and very knowledgeable about our options and saved us a lot of stress. I will definitely come back here again because of her outstanding and efficient service.

I had a very poor customer experience today at this store. I wanted to add a line to my current plan and the associate refused to do so explaining that they cant add line if the line is not intended to be used for longer than significant amount of time. What a lack of professionalism, why would you ever lie to your customer.

If there was a zero star, I would given this store! Unprofessional! All employees customer service, they treat customers as though they dont deserve their service. Better step up your game people. Im happy a new store just opened closers tomorrow on West main street.

I was greeted as I entered.My service was great. I will always recommend T-Mobkie to everyone. Thank you

False advertising/terrible customer service. I needed a data-only SIM card to use with a tablet for 5 days at a trade show & T-Mobile seemed to have the best deal—$50 for 10gb. I explained exacty what I needed at this store 2 wks prior then explained again when I went in to buy it right before the show. They initially charged me $26.59. When I went to cancel the SIM after the show, they charged me an additional $74.95 for a total of $101.54—more than double what they advertised. One of the sales reps even said, Were you the one who wanted it for a tablet at a trade show? The charges even included an $8 cancellation fee. When I asked them to at least rescind the $8 fee, corp (on the phone) said only the store could do that. The guy who remembered me suddenly said he didnt remember me & Id have to come back to find the specific rep who sold it. T-Mobile, never again!

Marlin give us great customer service and fast service

Some employees are awesome but there is one person that is just horrible, he doesnt know how to treat costumers well. Someone needs to solve this problem before everyone decide to leave like I did, loving Verizon. Im sure the manager knows who I am talking about. BAD costumer service!!

Never go here the lack of respect manager Carla is disgusting she needs to be reprimanded for her nasty service T Mobile should be ashamed to have such a third part dealer representing them. Carla hangs up the phone when ask to provide upper managements information . This location is run by Carla dont go here unless you want Carla to be unhelpful and nasty to you.Tmobile is no help either they send customer service to the Philippines and Guatemala who in the long run cant assist.

Sometimes we’ve had a few issues getting some technical stuff straightened out but mostly it’s been smooth sailing dealing with them.

This store sucks they dont deserve a star, two dumbs down really. I like tmobile dont have a problem with the service. But I hate going to this store. I was standing in line to pay a phone bill, since tmobile like to charge my card twice via phone/website payment double the pay (my only issue) Each service member was busy taking care of customers that were purchasing phones/equipment. Not one employee looked to see the line that was forming behind me, no one even acknowledged I came into the store or assure me that I would be helped soon. Not only was I standing in line for 20mins, a man (caucasian) walts right in cuts the whole line and was assisted on finding a phone case. I was pissed I just walked out. I wont be going back to this store. Unless the bring the machine back where your able to make a payment on your own cash or card and leave within minutes.

Bad customer service. When they need you to be their customer, they show you a big smile. After that, forget it. No service at all.

Switched to T-Mobile from Verizon to try and save some money on my bill - dealt with a man claiming to be the manager, Joel. Was supposed to be put on a Jump! On Demand plan and instead he falsified documents the next day (when I was not in the store) to enter me into a finance agreement instead (so that he would get a commission). Also added a 4-pack of Tiles onto my account which I did not ask for or receive but am being charged for monthly. He forged my signature on the finance agreement for my phone and you bet your ass I will be contacting corporate and a lawyer.

I have been a loyal T-Mobile customer for years and was excited to walk in and buy a galaxy gear s2. As I walked in I noticed no one in the store and all the employees in the corner having a good time. As I walked in, the tall guy looked me straight in the eyes and answered his telephone, Hello honey, as the other employees turned their backs to me. I turned around and walked out furious and really disappointed because T-Mobile is so awesome. It just did not make sense. Thank God I dont live near the Stamford mall, Im in brooklyn and have my other reliable nyc store to buy from. However, sane yourself the trip to this store, u still leave angry. Hope you guys do something about this, its rare to write a review but I felt I had to.

Awesome they take care of me in d minutes

Great and helpful service

Complete lack of professionalism and customer service experience. Ive had issues porting my girlfriends cell from Verizon to Tmobile and was repeatedly told to dail 611 they will help you.Having worked in the Apple store in the same location. I can honestly say this store has an issue with template troubleshooting and ability to engage its customers. I am capable dailing 611 however no in-store alternative was offeredAdditionally, Ive had numerous issues with reports of non-payment disputes after visiting this store. When contacting ERS collections no accounts could be found to determine if the accusations made in the Stamford location were be true or not.TL:DR horrid store: mediocre customer experience

The store is very unprofessional everytime we go in all they want to do is collect payments for your bill but dont want to help you out on details on upgrading a phone or whatever deals are there they dont even want to explain much to you all they say is wait till next week itll be cheaper or right now at the moment theyre too expensive like why do they care how much money you have in your pocket there should just focus on selling phones and helping customers this is a very poor store.!

I would rather give a zero if there is a possibility. Very unprofessional associates at the store and doesnt even care about the customers standing in the line and just having their Funtime during work hours with friends.

Service is ok but the smell in the store..🤢🤢It is really bad.

Very knowledgeable and helpful.

Great

Customer service is amazing

Good store

Horrible customer service at the store !

Not really a full featured store

Nice

Wonderful

Perfect place

Horrible attention, a disaster