I have had terrible experiences with this branch:1) I was evaluated for a new wheelchair and per the recommendation by the occupational therapist, I got a custom wheelchair. However, when the chair came in, all of the measurements were wrong and I had pressure from the frame on my bones in many places. I requested to have the chair returned but they told me that cannot be done period and I just had to take back an unusable wheelchair.2) Since that incident, many times when calling the office, my call is dropped or answered and dropped by the front desk as if they have my phone number blocked. I called with another phone number and my call was answered.3) I requested for repairs to my old wheelchair with part of the frame split and TWO MONTHS later they tell me I need to get a prescription for repairs from my doctor even though my frame is broken, one of the breaks doesnt work, and back hinges do not lock. Going to see my doctor in person is unsafe because using this chair at all is unsafe and probably causing unwanted pressure on my back and lower body. I am going to request for my repair equipment to be returned and I will be switching companies.

The wait time for repairs can be long. Wish they had more techs. Overall it’s been ok. I may need a new chair (covid weight gain!) so I’m hoping they can help me with that.Updating because it’s now been 2 months and my chair is still not fixed. My right brake is broken and I’ve been forced to use it and it’s extremely unsafe. I just got out of the hospital and have 3 important appointments next week and I’m once again left to use a broken wheelchair. Extremely frustrating.

Calls you out of the blue, says they got Medicare to cover part of the cost of a new wheelchair and asks you for a credit card over the phone to cover your share. I dont know them from Job. Then after I paid online, using the order number I was provided by their solicitor, the sales representative emails and says they cant see that I paid, even though the transaction posted. I dont know if this is a scam or not, but I sure dont have alot of confidence.

NSM is amazing. My Friends Andy and Craiggles received delivery of there chairs rather quickly. When I call I get fantastic customer service.