Very friendly and professional services. Darrel was very polite and pleacent to work with. Got my truck done a day earlier. Looks as good as the day I bought it.

Employees are professional and clearly communicate what the customer should expect.

Called to get a glass quote. They had a great price and came to do it at my house! Excellent service, and it is great to have a new windshield. I paid a little over $300, all said and done, and it is a laminated windshield that helps cut down on air noise.

Got into an accident on the 17th of Jan. Insurance towed my car to this place and I am so glad they did. I picked up my car from them today and it looks awesome! The color match is perfect! It looks like it was never in an accident. They were very quick to fix my 2010 Kia but not to quick as to do a bad job. The people that work there are very nice and care about the customer. My Insurance company wasnt so easy to work with but Gerber was there to help me through it all. Patricia was caring and very helpful when my adjuster wasnt. And Gary was right there calling me and sending me updates as things progressed. Gerber never left me guessing when it came to what was happening to my car or when it would be completed. I cant praise this company enough and or the great service and care you will receive from them. Ill never hesitate to use them again.Thank you Gerber ❤

Gerber did an excellent job on my pick up it looks as good as the day I bought it very professional efficient I am very pleased

Quick to help walk ins with an appointment, but slow to get bid out.

These guys were amazing and FAST! Bumper repair and paint in 1 day, couldnt believe it. They quickly took great care of my wife when she had insurance covered repairs, she raved about their friendly customer service. They went above and beyond cleaning up the whole car for us when we got it back. Only slight negative was we had to follow up with them and keep on top of them, they could improve their communication a bit and be more proactive.

Efficient and stands behind their paint warranty

They had wonderful customer service and communication. The insurance adjuster gave a very low ball quote on the damage to my car, but the people at Gerber were very thorough in inspecting my car for damage. They found a good deal of damage that was not visible from the surface and were able to get it all paid for from the insurance company. They were also incredibly fast! My car had significant damage and it only took them 5 days to repair!

I have been to other Gerber shops and this one shines with their great customer service and the speed of my repair! Right from the start, David, was extremely helpful in making sure I understood the process and what needed to be done. They kept me informed on the status of my repair and a day sooner than they estimated, I received my vehicle back and that repair job is flawless!I highly recommend this Gerber location for their outstanding customer service and top quality repair services.

AMAZING! They fixed my truck better than brand new ! The paint is beautiful! My truck is Tuxedo black and the paint looks like its several inches deep. Im so happy.

I’ve been given multiple dates my car will be done, and not once have they been followed through on. I understand that things come up, but the lack of communication is frustrating. Not to mention, as I was on the phone with someone they hung up on me because he didn’t want to give me information. I can’t speak on the work since I STILL have not gotten my car back.

Peggy and Gary Hahn are liars. Gerber is on contract with Travelers Insurance. Travelers should reconsider their contract with Gerber in Spokane, WA. I would give zero stars if possible as Gerber is a POS shop. Noone with a car better than a Hyundai Elantra should take their vehicle for repairs to a Gerber shop.

Gerber estimate was $400 cheaper then deal. Service is outstanding, ask for Jeff. Finished product looked great. I slide on the ice and smashed my quarter panel on my new car. Gerber has her looking brand new again. Thank you Jeff and the crew! Gerber has always given us quality product. I have taken three cars to Gerber over the years, and always great work that looks great!

Jeff was amazing. Service was impeccable and work done was amazing. I hope no one bashes into my truck again but if they do I will definitely be back. Thanks to all the staff at Gerber. A+

Ive brought my car here a number of times in the past 2 years after it was recommended to me by my detailer. The service is outstanding, and Darrell, the General Manager, is a real pleasure to work with. When I find yet another way to damage my car, I know Ill bring it to Gerber! :)

There a select body shop for State Farm honestly theyre lucky to get one star theyre simply put their to save State Farm money and do the cheapest repairs possible

Good

Used these guys through an insurance claim to get my truck fixed. Great work and always kept me updated with their progress. Highly recommended.

I made an appointment with glass america and it fell through, you can read my review of them to be caught up to speed long story short, they tell you anything to make an appointment.I made an appointment with these people to replace my windshield after the glass America appointment fell through. I was told that a tech would contact me between 8:00 and 10:00am. (I was told the same thing by Glass America) because of that i specifically asked if they were affiliated with Glass America. She giggled and said no, I replied good, because i had a bad experience with them.The next day rolls around and the same tech from glass america calls me. He seemed like a good guy so i told him about what happened with glass America and he didnt blame me for canceling the appointment. I was guessing that he just didnt get the message that I canceled. well as it turns out GERBER IS THE SAME COMPANY AS GLASS AMERICA. I was informed of this when I called gerber to tell them no tech called me this morning. AGIAN MORE OF THE SAME!!! LYING TO PEOPLE TO GET THEM TO MAKE AN APPOINTMENT. DISHONEST COMPANY!!!!!

Wonderful service. I was rear ended the week I was moving across country. Gerber took my car Tuesday at 10 am and they were done Thursday at 1 pm! Wonderful service. Great communication throughout the process! They took a very stressful situation and made it a pleasure.

Went in to get an estimate. Lady acted as if it were inconvenient for me to be there. She asked if I had an appointment, which I didn’t, nor did I know I needed one. She rolled her eyes with a sigh while one of the 2 estimators who were just sitting and watching us said he could take pictures but wouldn’t do paperwork. It looks like a professional place but first impression....rookies. Good luck guys.

Did get the job done had some errors and didnt turn out as good as l would have thought for the money

Had a fantastic experience here. Everyone was professional, efficient, and extremely helpful. I would strongly recommend the 2nd Ave location to anyone.

Exceptional nice people and good work. We needed a quote and got it.

I had a negative experience with Safelite in the past so called these guys. Online says they open at 7:30am. Called in and the online service answered and had me on hold for 11 minutes. No one ever picked up. I thought maybe the time is not correct and they open at 8 am. Therefore called back at 8:15 and went through the same process. The automated service picked up again and was on hold for 15 minutes. After all this at least Safelight actually answers the phone. If they cannot answer the phone I cannot imagine what the actual work must be like?

WORST PLACE EVER. Jeff is highly unprofessional. They dont even deserve 1 star. zero communication, foul language used in the conversations over the phone when checking on the status of my repair. The stress they caused from the repair process to even making the payment process into a HUGE mess. I will never go back and NEVER recommend.

Very quick and friendly for my insurance claim repair!

Great quick estimate, Thanks!

Zero follow through and mediocre work. Will be following up with my insurance company

Great job fixing are car

Great customer service and great work!!!