I came in yesterday wanting to switch over from T-Mobile and mentioned my main concern was saving money as I am in school and training to open a business. I was short on time before my night class started but Morgan was extremely informative and was conscious of my time frame. We decided on a prepaid plan for the time being and just really really appreciate when sales people don’t push sales on you. She wanted what was best for me and I’ll for sure be back to set up my business account with her when the time comes!

I have been in this store twice, once for myself, and today for my daughter. Trenton and Morgan are the associates that helped me navigate thru things I know very little about, and they were kind, patient, and knowledgeable. I appreciate great customer service very much, and both times I have been in there my needs took over an hour to help fix, and they stayed the course and kept trying to figure out solutions until they got there. I wish there was a way to give people extra in these situations, besides a great review, bu this is what I can do. I hope corporations understand the gold they have in good humans going the extra mile for their customers, and that both Morgan and Trenton treated me as a person, not something to just deal with. Thank you both of you for your caring presence during a time, when it might be a bit fatiguing out in this world!!

Trenton was incredible in helping me select a new phone upgrade. He took the time to explain how to navigate the phone and made sure to put on my screen protector and case. He went above and beyond while handling all other customers on his own as he was the only employee that day.

Store rep was awesome. Explained very well and answered all my questions I needed to know about the cell phone I was purchasing. Thank you Aramis B

Five stars for Morgan! Wish I could put 6. So I actually had fun buying my phone. Its set up right this time, fixed the stuff from last time too. A bunch of stuff came up but I cant believe how fast I was out and I feel good myself, my purchase and my new phone. Thank you so much Morgan!!

Great customer service for the only employee working at the time who had just started about a month ago. Fantastic.

Super friendly and helpful staff!!! I would highly recommend to get any of your phone needs at this location! I was helped out by Kelmit and he was just so awesome! He went over everything and he made the whole set up of my phone easy as could be! The manager was also super nice and insightful! I really appreciated there customer service! 5 star service. Thanks again guys! I will definitely come back if I need any other help.😊😊😊👏👏👏

My visit was to check items on my account. There was only one person working, so wait time was an issue, but understandable. The person that was helping me had very little time to help me. She was helpful, it was 20 minutes past the time of closing. I am sure we could have finished our business if it wasn’t for the limited time.

Went into the store on Mountain Hwy after having a horrible experience with Verizon, tentative on the switch but had been contemplating for months. Morgan was so friendly and helpful during the whole process! My husband is in the military so she set us up with the deals and literally cut our bill in half and we get HBO Max! She wrote on the table the benefits and cost analysis of every phone I was interested in and was extremely patient with my million and one questions haha Highly recommend this store & we are so happy to have finally made the switch.

Kelmit was very helpful, super nice and patient. He spent extra time to finish up my upgrade ( my old device was slow and he had to try a few times to do the back up). Thank you much again for accommodating me.

I don’t ever right reviews but this experience was worth writing about. We had the pleasure of a worker there named Dariel G. an awesome very helpful and friendly guy. Got to the store 10mins before closing and there were already two other customers he was helping. He was multitasking to get everyone taken care of and not trying to rush anyone out the door answering every question. Instead of turning us away like most do because by the time he got to us only a few mins left until close. He still helped us get an upgrade, add a new line and saved us money on our bill. Very knowledgeable at what he does wasn’t trying to rush us got everything we needed taken care of answered all of our questions. Can’t praise Dariel G. enough with the fantastic customer service he had it’s very hard to find these days and should be praised. That kind of customer service is what keeps customers coming back. Keep up the good work. Hope all the workers at the Spanaway location have the same spirit and customer service as Dariel G.

Keith helped us 2 times now,very helpful and great service

Wade went out of his way to help me with my sons phone. His customer service was top notch. I highly recommend this store.

This place may not be as bad but terrible and lazy employee is what makes it worst for the store. I came in asking for unlocked phone and told me to check Craigslist, SMH. Horrible business, whoever owns this need to start reEvaluating your employee.

Wade, the store manager is super helpful and a friendly person talk to. He listens to your needs in a cell phone and is super helpful finding the best phone/plan for your needs.

The sale person did not try to fix my phone. He basically told me to take it to Apple. Not even to sell to upgrade or anything, I would think that would be a problem for AT&T.

After getting royally screwed over by Verizon I finally got smart and changed my carrier. The staff were most helpful and made the task of switching absolutely painless. Thank you so much.

I had the pleasure of having Morgan help me with my phone account. She was a pleasure to deal with, she was friendly and knowledgeable even though she was still fairly new. She resolved the issue I was having and saved me money by bringing my account up to date with the newer plans. Ideal customer service!

Holly was great thanks for the help.

Waid the manager was great he helped me out a lot great Job waid

I went in to try to lower my monthly bill. Morgan was able to help me immediately. She helped lower the bill tremendously and I also added a new line on a killer promotion. Fast forward and I’m on the app, well my estimated next bill was almost 500! I panic of course because that’s almost double what I started with. So now it’s past business hours and I call 611. Ended up changing everything back out of panic and not wanting to pay such a large bill. On a whim I went back to the store this morning and I’m so glad I did. Somehow the 611 rep didn’t have the same info as Morgan or maybe it did not update yet? Either way Morgan literally wrote on the table in marker to show me exactly what she changed! I needed her to do this because I honestly don’t understand most bills completely. And even after my dramatic changes to the account for two days she was so kind and understanding and still did me a solid and switched everything back. And the manager on shift told me if my bill comes back any different then what was explained to me today to bring it in and he would personally fix it! Anyways Morgan is awesome 10/10 would recommend 😁

Wade was super helpful and helped resolve several Mobility and WiFi issues.

Stellar customer service, I came in to get a phone upgrade and left with a new phone and AT&T cable service. Staff member Ralph provided me with the best deals. Everyone was super friendly, they truly take the time to answer your questions and very helpful. Thank you AT&T I’ll be back for an iPad.Store manager is amazing and super knowledgeable. Definitely my favorite store.

This store is terrible. One of the workers, Dariel, sold us the unlimited plan saying we would only pay $100/month but never said anything about the extra fees on top of it, so our billed turned out to be $160/month. After making this error, they said they couldn’t give us our old plan back. Clearly they are just worried about getting their sells and they don’t care if they are lying to do it. Go somewhere else.

I walked in there because I needed a new phone and the girl who worked there with the blonde hair was the opposite of helpful. It was about 45 min before they closed for the day and I could instantly tell she was unwilling to do her job. I asked if I could just buy a phone with cash because I didn’t want to extend my contract another 2 years by upgrading my phone. She said we don’t sell phones here. That seemed a bit odd considering it is a phone store. She didn’t offer me any other options or point me in the right direction just refused to help a paying customer.

Great service from Wade and Morgan out of this location!

Morgan helped me on my business account to add a new line and gave me information on promotions and in depth about how I can get more value for my account and business. Also helped a friend of mine get a phone and set up at the same time. Good sense of humor and friendly.

Great customer service very professional

Wade , the store manager, and one of the associates, Morgan, were extremely helpful in assisting my husband and I with our new phones! They were both so nice, patient and kind😊.

Had a great experience. Everyone here was super helpful. The only carrier that gets good service where I live. Tested out a prepaid then came back when I saw what signal I got to get a family plan!

“”Stop contacting me comment stand unhappy 🧐

The staff was awesome. Me and my Gf were switching to at&t from sprint and the manager and staff were nothing but helpful. The staff knew I wanted a note 10 plus and the manager literally gave me the one he put aside to buy after he got off work. Very nice and highly recommended. We will be coming to this at&t often. Thank you.

Worst store I have been to. Limited knowledge of the staff members about bills, deals and discounts. kept telling me I was receiving my authorized discount. Which does not reflect on the statement kept pointing at something different and telling me it was it. It was not. They said they escalated it 5 weeks ago and would follow up. The manager lied and said he couldnt get a hold of me but never left a voicemail. After confronted the second time he admitted he forgot. 3 more weeks another lie about it being escelated and another billing cycle Im still not getting my discount. I call a 1800 number and spoke to a call center person who sent me a link to do it myself took me 5 minutes.Will never go back. Not even for a phone case.

Went in for phone case, left with phone case.

The salesperson was very helpful very friendly

Morgan and Wade were amazing, providingExceptional customer service during COVID-19. We need more employees during this unprecedented times in all business.Thank you two for everything!Vivian and KevinAnd Aliya

AVOID AVOID AVOID!!I went in to switch my service to AT&T from Verizon, biggest mistake ever! I had an appointment at 11:00am and when I set it up I was told I wouldnt have to wait. I waited 20 minutes to start getting help. Then, after I started setting up my service it took nearly 2 hours to get finished because they kept having computer issues. Youd think that once I was setup thatd be the end... I wish. Turns out the assistant manager created my account as a business account with a price that is double what I thought I was signing up. The computer issues were actually him creating the fraudulent account that helped him reach a business account sales goal. When I arranged an appointment with the manager to resolve the issue, he saw me waiting to speak with him... AND DROVE AWAY! He looked right at me waiting and drove away and WENT HOME! When he finally came back to the store, 35 minutes after my appointment time, he aggressively came at me saying, when I created your account I explained what I was doing. I told him that he wasnt the one who helped me so I dont know who he thought he was talking to. Then, after spending a lot of time waiting, I was told there was nothing that could be done to fix the account. I would have to either keep the service and the bill or create another account (and run my credit again and pay a deposit and activation fee) and close the business account after establishing the new account. Ive spoken with both regular consumer and business customer service and both say they cant help. I spoke with the fraud department and they said they wont help because I technically intended to start service. So now my only option is to try another provider and lose the phone number Ive had for a decade or pay double what I was expecting. AT&T and this store have completely destroyed my phone service.

Great experience!The new manager and team is a HUGE upgrade than their prior manager. Glad I stopped back by after getting coffee.

I called at&t & got ahold of a representative named Morgan ! and she made a appointment with me , and helped me through all the steps on getting the new iphone 11! she was a very sweet person, who was not just trying to get you to buy and phone! she helped a lot , with setting up my new iphone & recommending the best case and screen protector ! if your looking to see someone at this at&t store , i def recommend her !

Ralph was very knowledgeable, not pushy and we felt like he really cared about our experience there. Highly recommend.

5 stars for Brian and Rosie! They were such a pleasure to work with. Always helpful when we go into their location. They are my Go Tos for sure. Great job!

Help me with Everything.I was so relieved and happy Wade and Mr Garcia were the best

Staff is really and helpful.

Ask for Dominic, he is awesome. A while back he helped me with my insurance process when I had my phone stolen at work. He not only took care of my situation, he even went the extra mile to do a follow up to make sure that I had no issues with my replacement phone. Excellent customer service!

Super excited about the service todayMorgen Noris is very friendly and great service

Outstanding service and the manager Wade is extremely knowledgeable!

Amazing service quick and knowledgeable. I drive a little further just for the service

Best store in the area. Handled everything with no hesitation and the best of attitudes.

At&t in general, is horrible. The reason I am giving this particular store 5 stars is because of Brian. Mr. Parks was so incredibly helpful and kind. I will never choose at&t as my mobile provider because of the stupidity on the higher level of command. Brian was persistent and FINALLY, after 4 months of back and forth, dealing with multiple people, Brian stayed with me and made sure the higher ups did their job. Thank you Brian! Very much. The 5 stars are for you and you alone! Thank you again!

Not helpful....except to let me know how much I owe on phone before I would not be under contract. Even though phones were not functioning properly

Keith is so unprofessional and rude. Wouldn’t stop hassling me when he wasn’t even the one helping me. He is the reason people do not want to come into the store. I told him more than three times that I didn’t pay for cable and wasn’t interested and he wouldn’t stop. Then asked me personal questions about my payments and mocked me when I left. Brian however was great and never tries to shove sales down your throat.

Staff is always happy to help, very knowledgeable, and friendly as can be. They helped me get discounts, save money, and even helped me find out how to replace broken devices. Outstanding customer service.

Horrible service, took forever to set up service(2+ hours) and does anyone that works there know what they are doing?? When you ask a question and they say they arent sure, they need better training. They are all about getting the sale/activation instead of giving you accurate information and they leave out details that leads to bigger issues in the long run! So frustrating!

Tonight is the 2nd time I went to this store to pay my bill before closing time. and was told I could not pay they close at 8p.m on Monday from what the sign says I got there at 7:53 I seen the poor excuse of a employee sitting at a table on his phone so I figured they were still open and also the open sign still on . nope I was wrong,the door was already locked he managed to pull himself away from his phone to open the door and asked what I needed I said I need to pay my bill,he asked cash or card, I say cash then he says he all ready counted the till if your going to advertise being open tell 8 be open to all customers tell 8 like the vape store next to at&t . I walked in that store at 7:59 and she was open for me not that at&t cares but Im done with them I pay alot of $$ each month and to not be able to pay my bill with 7 minutes left of business hours is pathetic. that employee would be out of a job if I were his boss. when doing customer service you kinda have to give service to the customer,pretty simple

Keith is a real piece of work. Very pushy with adding packages after declining politely multiple times I say I will leave if he continues the salesman stuff, he laughs sarcastically and continues typing away then pushes direct tv on my father. I left the store and switched to Sprint, have never been so frustrated by a kid before, absolutely unprofessional with no customer service qualities. Will never return to AT&T, not after that experience.

Eric was helpful he got me everything i needed and was quick about it. The store manager and the district manager were not professional at all. While i was there the district manager cursed about missing inventory he said the f word and god damnit loudly. The dm also commented on me not having enough data and that i shouldnt even have a smart phone because my data was only at 2 gigs. This was all when i was upgrading my phones and getting a tab 4. I will go back there but I am going to file a formal complaint with corporate.

I had the worst experience. I had an issue with porting and was told to go to a store for help on keeping my service on until I got phone. So I called up twice each time I talked with the manager he was very rude and started yelling at the top of his lungs saying had I come in there I would have had a phone and wouldnt have this problem. You are better off just calling customer service. These stores are willing to undermine the whole company to get commissions even at tge expense of the customer!

Very helpful employees, I needed a new simcard for a new phone I bought from someone and instead of having to buy a new sim like I expected to the employee was able to cut my simcard to fit for free.

The manager is unprofessional and was rude when I called into AT&T to set up my direct TV. When I went in store he offered to pay my phone bill just to get the sale that day. Told him it was weird and I declined. Called in 2 days later to get it set up and nobody answered the phone for an hour and when the phone was answered the guy who answered said, and I quote, I just got in the store, sooo... ok? So I called 611 and gave someone else my sale. I wasnt told by anyone that I would only get 10gb of data for wireless internet after explaining what I would be using it for. So I went to the Spanaway location to return the box and Brandon, the manager, was there. He called me by my first and last name upon walking in which I thought was weird and began to question why I didnt go into the store to set up services. I explained the situation and that I didnt have my car. He told me that he would have DRIVEN to my house with the equipment and that I should have given them my sale... weird again? He was mad I didnt give them my sale and didnt tell me to have a nice day upon leaving the store after very rudely saying that I need to take the modem to a corporate store. Customer service is not #1 there and that is evident. I would highly recommend taking the time to go to the Puyallup location.

It was a great experience and I enjoyed myself great place

I would have rated higher but the new store manager Erica is rude and would not let my rep Tiffany help me Tiffany asked for help and she Completely took over this so I thought there’s was very unprofessional and rude Tiffany is a sweetheart and seem to know what she was talking about stated that she was only there a couple weeks which is totally understandable why she would need help store manager just took over so not helping her at all So that’s the reason why I’m only given them a three-star only for Tiffany’s help

Employees are awesome there

Great customer service

Great customer service

The people here really helped me out. Thank

Good

Good customer service

Worst customer service!

It was alright to visit