Everything is okay until you want to contact the client service. No one answers to any message, phone... unreal

Very helpful staff, nice prices. I recommend everyone getting the 10 shekel membership to get great discounts! ⭐⭐⭐⭐⭐

They have all things home including an excellent layout of the store thats well organized. Lighting, outdoor furniture, bathroom needs and bedroom furniture. They have a great selection for home stuff :)

This is one of the best places for bying different itemsSo orgonizedI recommend for it

Very helpful salesman in lighting department

The store is big and offer many solutions. The staff are tired and the service is so bad they dont even look in your eyes or show any signs of interest in the customer. I felt like I was disturbing them by going there and asking for help. Wouldnt lay my feet there again.

Good guys great service. I bought faulty accumulator, and they changed it to the new 2 months later no question asked.

I bought a wardrobe 9 days ago at ACE Talpiot. At the store I was told that I would receive a call or message to set up the delivery and assembly date.Until now, nothing!!!Ive been here countless times and no one answers, I went to the store and they told me in customer service that they cant do anything. I sent an email and no reply.What nonsense is that?I bought another wardrobe at IKEA 5 days ago, already delivered and assembled.A total lack of respect

A lot of stuff for home and garden. I wouldn’t recommend to buy here any furniture (excluding garden furniture) its quality is very low. You can find appliances for a better price in other stores. Of course this is not the place for modern home decor or design.But sometimes they have pretty good deals, you can find here most basic goods. Also a lot of different kids of renovation goods and tools.

Terrible experience. Unbelievably not helpful in-store and no customer service. Delivery was promised 10 business days latest and it came two weeks after that. When it finally got here the order was not what we ordered, wrong color missing parts etc... I guess thats why they can sell things at a lower price. Very upset at Ace.

Worst experience! Rude staff & unhelpful. IHope this place gets shut down. No way to reach management to explain to them howRude the staff are and how unhelpful especially a man named “ Fauzi “. He made rude comments to myself & towards my wife. This place deserves to close due to lack of management. “ bought all my home appliances elsewhere. They will never have my business again and everyone I know will be Pulled away from this establishment

Hardware. Open. Good.

Useful store with a good range of DIY basics. Tools. Paint. Electrical. Some kitchen Ware and some car things. Reasonable value. Worth getting a loyalty card as it often gives discounts

As far as ace goes its fine. I didnt find the staff super nice or helpful and the manager made fun of my American accent

Decent variety, nil service

Customer service is not so good. Sometimes they will help you well but other times they just ignore you or want to slap a sticker o your item that you already selected but they dont want to invest any time actually helping you find what YOU want. But its a good place to find many items in one place that are hard to find otherwise.

My daughter who is a student in Israel ordered a closet over 2 months ago and it has been paid for in full, but has yet to get deliveredThey do not answer the telephone and when they do they promise delivery and DO NOT DELIVER! DO NOT USE THIS COMPANY. Terrible customer service, would NOT RECOMMEND them.

As convenient as any major home improvement chain with lots of things on offer from nails to lighting from tools to garden supplies from car accessories to carpets and cheap furniture and kitchens and lots more. The service we got was, too often, not as helpful as we wanted and we particularly hate the long wait at the checkout.

Love going here strolling through the store and looking for things when i need to buy something they have so many options here for anyone prices are decent they also have an app with options of discounts for items you might need look up the app from time to time

Convenient store. Has almost all you need for house keeping.

Well stocked

Lots of everything! Autodepot is great... Only thing you need to plan for is paid parking after an hour.

Very low quality material at a high price and lacking many items that are on display.

Very large store with homeware. And car accesories. And furniture. Lighting.

Nice store but some of the product is not so cheap compare to the other near store. thanks

I love this place

Almost no staff to help. Did not find what I was looking for and since no one was there to help I did not order it. Taking my business somewhere else.

Ok for a few genral house hold items. Garden stuff, very basic tools some auto acc añd basic knock down furniture

Good hardware store, nice selection and good display, layout of store. Not a home Depot but adequate

Only thing decent was the prices. Customer service was non-existent. Kept on asking for a time clock for turning items on and off and 3people showed me wall clicks. Was told I would have help taking a folding table to my car and had to do it myself.

Quite nice, we had good service in the lighting Dept

Worst service Ive ever experienced.

Amazing. Has whatever you need.

All on sale

Good service good prices when there are sales

Was OK. They have everything you need. But the staff look like they dont really care...

Very bad service. At checkout I had to remind her of the special discount

Unhelpful staff as expected.

General hardware store. Good amount of stock but a bit expensive

Very big u can find everything that ur looking for . Staff are not that helpful

Some of the employees are not well trained, they dont know what they are doing.

Hard to get help from the employees

Poorly laid out. Expensive

Service is reluctant at best, beligerent when requested, and non-existent at checkout. We left what we intended to buy at the counter and did our shopping elsewhere.

Typical hardware store with goods for home as well

Lousy service. Poor quality goods

Worst experience dont go there employees are rude specially the one with the lights .

Staff was not helpful. Wide selection of products. Go carts in the parking basement.

Very helpful staff

Very bad the attention

Big selection. Especially automotive

Horrible service. Honestly, stay away. They dont even have shopping carts. You have to carry everything by hand.

Decent prices

Very slow service

Whats customer service? Prices are high.

Ok

Hard ware

Good

Horrible service

Ok

Nice

No one answers the phone!!!!!!!!

Ace is the place!!!

👍👍

חשוב שתדעו!החנות האינטרנטית של אייס והחנות בתלפיות זה 2 חנויות הן במחירים והן בשעות פתיחה!הגעתי בשעה 18.30 לאסוף הזמנה והם פשוט צחקו לי בפרצוף ואמרו שהזמנות אפשר לאסוף רק עד השעה 18 והם לא יכולים לעזור בגלל שהחנות האינטרנטית זה חנות אחרת שנסגרת בשעות אחרות מזה שהחנות עצמה נסגרת.בקיצור שימו לב שלמרות שכתוב שהחנות נסגרת בשעה 22 הזמנות אפשר לאסוף עד השעה 18!

Terrible experience, I ordered on the site for self-collection, I had to come to the branch 4 times, they do not know what is happening on the site, get customer service it is at least half an hour and even then they do not arrange, and even when finally the deputy branch manager kindly helped Receipt of the order. Do not recommend.

חברה מזעזעת. קודם כל - 14 ימי עסקים למשלוח??נסיעה ממטולה עד אילת זה 5 וחצי שעות.מאיפה מגיע המוצר? אירופה? אם כך, למה אני צריך בכלל את ace? ואם זה כבר נמצא בארץ, מה לעזעזל לוקח להם 14 ימי *עסקים*. עכשיו אחרי 14 ימי עסקים, בחברת משלוחים מתקשרת להגיד שזה יגיע רק ביום ה15 והם טוענים שהם קיבלו את ההזמנה 9 ימים אחרי שהמוצר נקנה. מה הקטע ב14 ימים אם אתם בכלל מזמינים את המוצר 9 ימים אחרי??ואז שאני מנסה לתקשר עם אייס לדבר איתם, לא עונים.תתביישו. מקווה שתקרסו במהרה.

שירות הכי גרוע שיש, קניתי ארון וקיבלתי צבע אחר ואין עם מי לדבר לברוח ובחיים לא לקנות שם!

אין עזרה מקצועית ואין כוח אדם שיכול לעזור.

I passed the place abruptly. I actually went into the auto depot, at the far end of Ace, to look at some car care items. It turned out that the store was owned by Ace. This is very evident in the overly high prices and in the poor service that the salesmen could have provided who were not really versed in the matters devoted to their care, in sharp contrast to the state of affairs in my original place about two years ago. The inventory of items and accessories has also dwindled greatly. When I asked to purchase a certain item anyway, I was directed to a cash register deep in the Ace store. On my way to the checkout I reviewed the simple furniture, kinds of sofas and cheap household items, had a hard time concentrating due to the thin air and the cheap fabric smells. I left the item in place and escaped on my own.

The worst service there is! Employees talk to you as if they do not want to work, no one answers the phone when you call to try to find out where your order is, and when you receive the order the entire package is damaged.And of course the product was damaged as well.In addition to that when you need information the employee does not even look at you and talk to 3 other people at the same time.In short, this was the last time I went to this store.

סניף גדול יש מבחר ענק מכל דבר

The most horrible customer service I have ever seen!A month and a half ago I ordered from their website, I did not receive a message from them or anything about the product arriving and I had to pick it up.Although five business days after ordering you will receive a message that you can collect.I called the buyer service to cancel I was told they canceled and in practice did not cancel.After a month he called me from the store and they told me to come pick up I told them I had canceled and they say they do not see a cancellation.So I told the seller on the phone to cancel the details and bit them after the call I get an email from Ace with the receipt and a message that I have to come pick up the product really nervous I have been chasing them for over a month and a half not to approach

I found everything I was looking for. They are all at good prices.

An hour trying the phone rings Ace bought and builtAnd there is no answerAnd now the phone keeps ringing and 90 minutes have passed and Joker someone picked up the phone and closed it and there are almost no people in the branch so you mentionedIm really amazed at your attitude towards buyersIt is not usual to slam a phone even after 90 minutes

Do not buy anything from there !!!No customer serviceSpitting in the face of buyers

Roofed parking . Few employees .. Those who are kind, pleasant and helpful.You can find a variety of products for the home without running around. Worth comparing.In general. Equal.

The sales representative of the lighting department was an excellent professional and patient and accompanied us throughout the purchase with a lot of patience advice and guidance well done !!!!!

Love the store, the selection, no clutterAccessible parking, near Osher Ad

Experience in product replacement, a complicated process in front of the computer if it is a product that has run out of sales or a price has changed. You can dry for long minutes in front of the cashier

מבצעים אטרקטיביים מידי פעם

מחירים טובים יש כמעט הכל מהכל

Disgusting service! Do not buy there.Under any criticism

Shocking service, long waiting times. Not nice and nervous representatives. One of the worst places I have been.

Absolutely shocking customer service. Each staff member will give you a different price off the top of their head and will not commit to it. No explanation on how delivery works either. The sgan there was particularly unhelpful. He came up to me to ask if I needed help and midway through answering my question he walked away and did not come back even though I had more to ask. DO NOT GO IN STORE HERE.Employees have no time to talk to you - each employee gives a different price. Do not know how their transport works. There is simply no customer service at all. Not worth giving them money!

Invest a lot in advertisingBut in practice service and poor treatment

Ace bought and built Talpiot Jerusalem, as it is called, a national general chain that sells all the building materials, furniture, housewares, gifts, gifts, the chain includes the Autodipo car accessories store, which is known to all car owners in Israel,The sales hall is large and spacious with all the essential consumer goods for the home, with the do-it-yourself option. The produce is good with a selection of brands to choose from for the benefit of the consumer,The complex has outdoor and underground parking, a two-hour parking lot, due to Achilles in the parking lots, lack of disabled parking in the outdoor parking lot, since the outdoor parking lot is limited to disabled parking with a ladder, which limits other disabled people, and the disabled person does not have enough time to manage purchases or dine in a restaurant. , Recommends the owners of the place to add regular disabled parking and extend the parking time to another hour, (see Hadar Mall).The service is courteous and professional, with special prices and short sleeves. Highly recommend visiting Ace Kana and her son.

I was helped by an employee in a lighting department named Maor, he was excellent! Really professional, lots of knowledge, really nice! I really appreciate his help.

Not necessarily this branch, because I bought online, but the entire chain. Shocking and horrible service ,, the product arrived a month late and also this after a week during which every day I called several times to check what was happening with it, service representatives who shouted at me and hung up in the middle because I dared to complain. At the end the product arrived, wrong model, and this model also came with serious defects and breaks. The keeper of his soul will be far away. Go * to * any other network instead.

Medium service and collection from the store is only up to 18 with no ability to be flexible

Unpleasant customer experience You should always look for someone to help you and even if you find it is as if doing you a favor and in the end you find yourself looking again because you did not get an answer properly

You should keep in mind that what you want to buy is available in the store.

Shocking service!Hopefully its because I was at the end of the day and apparently the employees had no patience

Good service only a limited selection

Full of employees no one is nice !!! Coming to work to spend time busy on their private phones just a shame !!!! , Lost - I bought everything I need from the competitors !!!

I was really impressed.The store is tidy full of merchandiseFair prices.Need more employees who advise but overall okay.

No service, no help from the sellers, huge place with great prices but poor service

A pleasant place with everything from nail to TV, good attitude and service

We exchanged furniture at home and made a large purchase of a closet, sofa, garden furniture, shoe closet, living room table and dresser at Ace Talpiot Jerusalem.There were serious problems with the shipments which is a problem in itself, the main problem is that the wardrobe came damaged (a break in the inside and a hole in the outside) and the shoe closet with a broken drawer that to this day it is impossible to put shoes in.I sent messages to the seller from the store, called him, called customer service and several times from every possible source I was promised that a manager would get back to me and the issue would be addressed.From there, 4 months have passed and we live with broken furniture in the apartment.Do not buy there if you have another option, and there is. Its just not worth the frustration.The main thing is their payments have gone down as this watch is most important. Shame.

Bad service!! Employees do not wear masks at all, things that are promised are not documented and make their customers go and come back again and again .. does not offer to approach