I want to say the people that work with you here are very understanding of your situation. When I brought my car in and told them my problem they figured it would take a few hours and we had agreed on a price. Come to find out that wasn’t the issue and they had to order the part and it was not going to be in for a few days. So they gave me a loner for the time being not to mention a very nice loner. I live a hour away so I went back and we talked over the few days. They got the part and that wasn’t the issue as well. So at this point the technicians service managers wife had the same car as me and he wanted to compare the two to find the problem. So after about a week and several hours of time put into this vehicle to find out the problem he found it. So I’m thinking this is going to be a hefty bill. He calls me let’s me know he found the problem and proceeds to tell me that we agreed on a price and that he was gonna keep that promise and added just a little bit more to it but not much only because he absolutely had to. These guys have gone above and beyond to help me with my problems and have been great with me. If I could give 10 stars I would, thank you guys!!!

Alex made the car buying experience very enjoyable.Very professional and extremely candid about the vehicle we chose. Discussed both negatives and positives.We will recommend Alex and Joe Wilson as people to deal with at the Luxury Mall.Thanks again.Dale and Sarah Larsen

Worked with Victoria on my new Mercedes. Wow was she great! Smart, fun, and all around good. Thank you and will definitely be back!

I went for update to Cadillac cue and booked a month in advance. When I showed up they said they did not have my number so could not tell me in advance that they did not have a complimentary car for the day. No big deal but the first red flag because they read my number out of their system to me five minutes later and I was receiving text reminders about my appointment. I did not care about the second car but why lie? Then after keeping my car for 7 hours they told me they did not have my vin number ahead of time (also a lie) so they did not have the part and did not do the update. Why was I not informed of this when I showed up in the morning for my appointment. I never got any work done but had pieces of the interior missing and pulled out of the car plus the carpets were soaking wet. They were supposed to detail it but that also did not get done and when I took it to a different detail shop the next day they were appalled at how my carpets were left soaking and the car was not cleaned at all. My car was completely disrespected. I was not charged for anything but why was my car kept all day and why did I pick it up in worse shape than when I dropped it off? Very disappointed and not trustworthy of service.

Appointment with service dept. was as scheduled and on time. The work was completed on time, very professionally, and my car was delivered back to me, completely washed and vacuumed. I couldnt ask for auto service to be any better. Ill be back 👍

Immediately after speaking with Steve in the service department I felt we were in competent hands.We arrived early and he took our RV into the service department. We could not ask to be accommodated any better. From beginning to end was a professional and positive customer service experience! Keep up the great work and take good care of Steve he is a great asset!! Rand and Gabrielle

Some of the most fair prices on used vehicles that Ive seen in town. More than fair trade value for my trade in. Very professional staff. Got me approved and on the road with my new vehicle very quickly. Highly recommend Luxury Auto Mall to anyone who wants a quick and easy car purchasing experience!

C J got us in the perfect car and in this terrible crisis since the pandemic...is amazing! Love our new car.

Great experience. Our first vehicle from here; our second from the same group ownership. Ryan made the purchase pretty easy, low pressure, and fast. Good competitive car price as well as trade-in value. Would highly recommend.

Went great-X5 fixed-warranty work done. Gave me a ride before and after. Only a couple loaners left so make sure you ask when you book your appointment!

Travis is a awesome person to work with. Even though Mercedes is so packed with repairs to do he squeezed me in and got the mechanics working on it very quickly. I’ve worked with Tina in the past to and she’s good as well. Over all I’ll be revisiting him very soon.

Excellent service while ordering carVery knowledgeable and efficientVery kind to help in delivery of vehicleCan not say enough positive about experience

Ryan was exceptionally good at customer service. He went above and beyond to meet our needs. I had a Total Knee Replacement 5 days prior to my visit. Ryan accommodated my limited mobility by bringing a loaner car right into the service bay. When I returned the loaner he ran out to the lot to bring my car(which had been service And washed) right to me. Great service. Thank you

I use to be told something different from each shop I’d go to for the same issue. I have now found a place that does there absolute best in getting my vehicle serviced and/or fixed. I have confidence that it will be done correctly and at a fair price. Brian has always treated myself and children right. Thank you L.A.M.

Luxury Auto Mall of Sioux Falls (which is the only Mercedes Benz Dealership in 4 states) was the only Mercedes Dealer from Minneapolis West that was willing to work in our Mercedes Sprinter RV in less than a month. Our air conditioner had stopped working for the third time in 3 years and the temperature was over 100 as we traveled on an across the country trip. They ordered the necessary part before we arrived, let us stay in their secure parking lot, and provided electricity. They fixed it correctly the first time, let us use a loaner for the day and could not have been more helpful or competent. I wish they were located near us so we could use them for all of our mechanical needs!

These guys are really the best in the business! They are the real deal, the Rock Stars of BMW! They are friendly, courteous, knowledgeable, and extremely efficient and helpful! Scott and Alice, oh my goodness! They are awesome! So is everybody I met there! They know how to make every customer feel like royalty! I recommend these guys wholeheartedly and without reservation! They are the best of the best! Fast service and reasonable pricing! Excellent customer service!

I had a problem on my new camper with Mercedes power. Camper dealer had no clue, took it to luxury motors. Very helpful staff in the service department was able me to determine there were recalls that should have been addressed by the camper dealer before delivering a new unit. The recalls were done by Luxury Motors in a timely fashion and I am now a happy camper.The facility is clean and bright. I have been in dirtier hospitals than the service department.Staff was very helpful and knowledgeable. While there I fell in love with a SUV on the lot, but....

Fantastic long-distance purchase experience. Very responsive and enthusiastic salesperson; friendly and knowledgeable finance guy. Would not hesitate to buy from Luxury BMW again.

Carol Morken provided me an excellent experience purchasing my new BMW. She listened to my needs and helped me find exactly what I was looking for. Beyond Carol, the entire BMW team was helpful and friendly. I now understand why they call themselves the BMW family. Im happy to be included in the family.

Very knowledgeable salesman who could answer any questions we had. The whole car buying process happened quickly which was very much appreciated. Everything went very smooth and we were provided with information about all the bells and whistles the vehicle came with.

I absolutely Love you all at Luxury Auto!From Spencer; whom I have purchasing both a BMW and a Benz from.To Travis, Justin and Tina in the Mercedes Service Dept; who always make you feel special when I come in for any service on my Benz.They always go above and beyond.Not only do they welcome you and do a great job; but also wash and dry your car before you pick it up. Then they explain everything that was completed and always know all the answers to any questions I have!They also offer you a very nice loaner while your car isbeing worked on.You all at Luxury Auto are Absolutely Amazing!Thank you!Blessings,Charles Doc Hanson

I brought my Unity RV in to Mercedes for its 20,000 mile service. I had scheduled the appointment well in advance so as to be sure to find a date that would accommodate my schedule. They were ready and waiting when I arrived and we reviewed what needed to be done (a lot). They gave me an estimated time for completion and I proceeded to spend the day with family. The serviceman called about halfway through to explain and request permission to do some additional time-sensitive recommendations. Even with that, the unit was done two hours early! They explained everything they did again when I came to pick it up, and were very patient with me even when I called back and asked a question the following day.

It took over a month for them to service the car. The bill was almost double what they had quoted. They did not call me back. They said they detailed the car but with just a quick look I found a mouse nest. They were supposed to go through the car and fix anything they found but the passenger window didnt work when I got it back. It was missing the drivers side mirror when they returned it. The mirror was on the vehicle when I delivered it.

We had a very pleasant experience with our recent car purchase. Worked with Bob who showed me what I came for and listened when I expressed the vehicle wasnt the right fit. On the fly he walked me through the lot to see if there was something else that might work and found me the right fit. It didnt feel pressured and I appreciate not having to haggle on the sales price. They were generous with our trade in value and got us an even better rate for financing than what we had lined up prior to coming in. Ive visited other dealerships where the finance person pushes warranties on you and doesnt take no for an answer and that was not the case here. They were great at listening to what I wanted and didnt want. Car shopping on my own can be a nightmare but this was not the case here. Definitely will consider again on our next purchase.

Great customer service and friendly staff! We loved working with Patrick on finding the perfect vehicle for my wife. Id highly recommend them.

I custom ordered a 2022 BMW X2 M35i, and this dealership went above and beyond to make sure this was hassle-free. My Sales Rep, Jeff Charbonneau was truly and absolutely amazing! His communication levels were Superman-like; quick, fast, and efficient. He always made sure to keep me appraised where the vehicle was in production. He even secured a loaner vehicle for me when the arrival date was behind schedule. Even after I took delivery of my X2 M35i, which is a fantastic vehicle, Jeff is still making sure I’m happy with my purchase and checking to see if there is anything else he could help me with. Seriously, the man is amazing! His love and knowledge for the brand is contagious, which eased my transition from a different brand to BMW.What I can truly appreciate about BMW of Sioux Falls is the level of professionalism you expect from a high-end automaker, and they delivered! A huge thank you also goes to Joe Wilson in Finance, and James Hueners the GM for making sure to answer all of my questions, concerns, and downright taking great care of me.Seriously guys, thank you all!A.H.

Gene in the service area is always so helpful, professional and sensitive to the customers needs - that demeanor alone keeps people coming back. I also noticed Jon is always friendly and willing to assist customers that need a ride - he treats people with respect and even though they are leaving their vehicle, he makes sure to let them know their business is appreciated and makes it an enjoyable experience. NICE!

They want to be good and give good service but just always fall short. They did take care of what I needed and that was great but after receiving the car the trunk was covered in caked on dirt. It must have been caught in the grease that they may have used for the sun roof. It’s things like this that don’t push them to a luxury auto level.

Thanks to Travis and the mechanic or mechanics the experience was awesome the issue was fixed.

Luxury Auto Mall was open and available at 4:45pm…after I’d just been down the street to another dealership that was closed after 4:30pm. Glad the labor shortage hasn’t hit for them! Good service, clean waiting area, free trip though the car wash! I’m likely going to be a repeat customer!

Wonderful, hassle-free experience at Luxury Auto Mall for the purchase of our new vehicle. Jeff is awesome to work with and extremely knowledgeable about the product line of makes and model as we were deciding between a couple. Did our walk through this morning and Jeff made all the features of the car easy to understand and operate. Don’t hesitate to stop by and drive one of their cars. You just might take one home!

The staff went out of their way to help me. They worked efficiently to complete any tasks I asked for information on or contracts.The negotiations and deal were fair and my automotive needs were met and my issues solved.I was able to get in and out and still spend time with my family over the weekend.

Wasnt overly impressed... I asked for the $29.95 oil change, ended up costing me over $40.00 with no explanation as to why and that was after I waited an extended time because they didnt realize they didnt have an oil filter for my vehicle until after the oil was drained. They didnt take the time to reset the service interval on my vehicle after they did the service. They were friendly enough.

Love going here. Not only did they change my oil but they vacuumed the front of my car. Such a blessing.

I went in for an oil change and they busted a plastic part on the filter so had wait to get a new one from Toyota. The best oil change special came with rotation and car was

The service department was very welcoming and explained all of the required inspections and treatments. They offered me a loaner for the morning. They completed the work on time and everything looked good.

Luxury always does top notch window tinting. I highly recommend them for this service. It was a little hard to find my service advisor, I waited at his desk for almost 10 minutes before another advisor came over and helped me out.I would come there to get my windows tinted again, but Im glad I dont have to do it often.

What a great experience! And straightforward, I got my car back quick and they did an amazing job! They definitely made it an easy, enjoyable experience and I will be back with my other car needs!

The service has always been great. Only problem I have ever had was a minor slip-up this time where no one contacted me to let me know that my car was fixed and ready to go. Aside from that their work is top-notch. I would not take my car anywhere else!

I was very impressed with the service team.I am from Illinois and was headedTowards the Badlands and Yellowstone. Came out of hotel and my BMW X5 Starter had gone out. I called them and explained my dilemma And they literally had me back on the road in just a few hours.

Had a great time purchasing a vehicle from Alex! Great offer for my trade in as well! Thanks!

I had a schedule B service completed today. Cost was higher than was quoted but was done quicker than stated originally. Would be nice if they offered loaner vehicles for long scheduled maintenance.

Got in right away, fast, nice, did a good job!

Had problems with doors looking me out and needed oil change. I got there at 9:30. I said I was busy tell noon . When I got back they said it was harder then expected. That it could take till 3 or 4. I asked if they would take me to Costco. They said no problem. They would call when done. I just got to Costco and they call found problem but didnt have parts. They said they would do the oil change and come get me. When they called to pick me up they had found the part in town and fixed everything very happy on my part.

Patience pays off! I have visiting with my Luxury Auto representative (Carol) for @ 6 months. She has been keeping her eyes open for a gently used BMW. What do you know, Carol calls me up, brings me in, provides a very respectable trade-in on my car, and gives me the Nice price on a 20k mile BMW! We seal the deal in 24 hours! After the dealer inspection we trade keys and all done! After dealing with all kinds of car dealerships, this was the easiest, low stress experience ever. I felt like I dealt with friends and felt valued as through every step of the process!

The team at BMW of Luxury Auto Mall is simply the best. Amazing experience from the beginning! Customer for life. Thank you Spencer, Joe and team.

John and James at the dealership were great to work with. We were treated kindly and with respect. The process was transparent. We felt like they gave us very fair offers for our trade ins, and made the whole process a breeze. They’ve earned our business in the future. Thanks James and John!Lazar and Jessie Gligorevic

We always get the absolute best customer service. They have quality Sprinter techs and will always take the time to walk you through any questions you have on your service.

Fantastic service all around from the whole team! They are very knowledgeable and friendly. Will highly recommend them to anyone looking for a car. Thank you so much for your help Ben, Joe and team!

I have always has great service at Luxury Auto Mall!

My experience purchasing a vehicle was great because of your employer Alex Kotalik. He was a great sales consultant that helped us get the car we wanted. He was smiling all the time and very friendly and hardworking guy.I appreciate the time and effort you put on us, and we are sure we would recommend him to our family and friends.

BEWARE - Using the NICE Express Purchase online does not mean you are actually purchasing the vehicle. This is very deceptive. We gave them our personal info through the Checkout and received an email stating Congratulations! Your order is processing. However the vehicle was sold a week ago and is still listed on their site. DO NOT USE THE NICE EXPRESS PURCHASE - Call them instead. This is nothing more than a way for them to get your personal info. And when the salesman called to say it was sold, he had the nerve to ask if there was another vehicle we were interested in.

It was an awesome experience as usual. This isn’t my first Cadillac that I bought from them and every time they exceed my expectations. Great job guys

We have been customers of Luxury Auto Mall for many years~having just purchased our 5th Cadillac yesterday. The sales staff as well as the service managers and staff have always taken very good care of us. I recommend this dealership to all my friends.

Great service with great accommodations for my needs! Highly recommend for all purchase and service needs!

Mike was so great to work with! Very accommodating and helped me do it all remotely! 10/10 will continue to do business there.

Luxury auto mall service department provides top notch service. The time estimate was spot on and I was kept updated throughout the time. The waiting area was nice too.

Fast friendly service. Even got a complementary car wash.Not a bad price either.

We were looking for a specific color, and couldnt find a car anywhere. A friend told us to look online, and that took us to Luxury Auto Mall of Sioux City. Our lucky day! Jeff was so friendly and helpful. There was no pressure to buy. Once we made our decision; it was easy to conclude the sale. They are so organized, and so helpful. Our car was delivered to our door, and Jeff gave us a detailed tutorial through face time. Jeff and Bri were absolutely wonderful! Thanks for a great buying experience!

Got right in great service I tell friends and and family where to go

So convenient and the guys were so pleasant for so early in the morning! 😊

Everyone was very friendly and professional. They worked very hard to find my ideal car. I had some very specific “must haves” which made the search for my car like finding the needle in a haystack but they found it! I love my new GLB and highly recommend Luxury Auto Malll

Service Advisor Glen Gannon was very helpful in making it possible to Service our vehicle in a timely manner we are traveling and needed service at this time.Thanks.

Service department was accommodating, coffee was good. Went for a test drive with a knowledge kind salesman. Good folks all around.

I have purchased my last 3 vehicles from Luxury Automall and have been so pleased with my experience everytime that I wont even consider doing business anywhere else. Doug (Sales Consultant) and the Luxury Team are the best and always have my best interest in mind. Its great to do business with people that actually still care about the customer and I would recommend this group for a great car buying experience with people that you can trust.

My tire blew and left me with a flat immediately. I hobbled off 12th street right by LAM and called to see if they could get me in. Brian was awesome and able to have the service department get my spare on for the time being and ordered a new tire that was there in no time. They got me in and out and were super friendly and helpful.Highly recommend this team!

Out of all the cars I have purchased in my lifetime this was the fastest and easiest transaction ever. Sales was awesome and we love the Cadillac.

Patrick was great! He listened to what I needed and came back with an exceptional deal that fit my circumstance perfectly. The process was flawless and everything was expedited in a timely manner. I am extremely happy and couldn’t have made it happen without Patrick! He is honest and trustworthy and the dealership was wonderful. Thanks again!

Spencer made the purchase of my new convertible easy and seamless. He was kind and professional. Joe, who handled the financial aspects, was equally kind and professional. The two knew their business well. Luxury Auto came highly recommended, and I can attest to the reason why. I will be back for future buys.

Carol was great to worn with. She is always top notch.

Great customer service as always. After my first purchase from Luxury Auto Mall years ago, I determined I would never purchase from another dealership in this area. The service excellence is spot on and always consistent!

Services for exceptionally professional quick and extremely courteous absolutely wonderful

WHY WOULD YOU SHOP ANYWHERE ELSE,EVERYTHING IS AS THEY SAY IT IS,PROFESSIONAL, COURTEOUS,FUN TO WORK WITH,WONDERFUL ATMOSPHERE, NO DOUBT, THE BEST CAR SHOPPING EXPERIENCE THAT YOU WILL EVER HAVE,THIS IS MY SIXTH VEHICLE PURCHASED FROM THE LUXURY AUTO MALL,AND IT IS ALWAYS LIKE COMING HOME!

Very nice salespeople. Everyone helpful, not just the salesman we were dealing with. Happy with price quoted to trade.

Called in to purchase a vehicle which was listed for $59991. After applying for a credit application and finalizing all the necessary steps, they tell me oh we’re so sorry the vehicle was supposed to be listed for $69991. All I’m left with is an inquiry on my report, which I’m not sure they can even take off.Called the dealership, manager is away. Salesperson responds “Sorry I don’t know who’s fault it is.”Just a joke, avoid if possible.

I will never be returning to the shop as long as “Dustin” is there. What kind of dude sprays break cleaner while oil is being pored in. if you didn’t know that can make my car catch on fire!! Please acknowledge your workers and try and do your business better!

I was in on time, & out early. Good service. 👍

I was in Sioux Falls for a family emergency, traveling up from Houston, TX. Toward the end of the trip North, the AC started acting up and not necessarily cooling. I had just spend several MB bucks on the AC prior to COVID quarantine in 2020 on this 2012 ML550. I called Luxury Auto and spoke with Travis Dirito. All appointments were booked through the weekend and I was leaving town to head back to TX on Saturday morning. I couldnt bear the idea of the AC going out on the trip back to hot weather. Travis worked magic and got my SUV in and the mechanics figured out the problem. End result was cold air coming back to Houston! AND the cost was so reasonable! Luxury Auto didnt take advantage of the fact Id have paid anything to have AC going home.Travis had no way of knowing that in Houston, my husband and I have owned only MBs for decades, including AMGs and an RV. We get in when we call our service provider in TX. Yet, here I was with our oldest MB and Travis treated me like I truly mattered to him as a MB customer regardless of the vehicle I was in or that I hopefully will not be a repeat customer.Kudos to Travis, Tina (for assisting me), and Luxury Auto. Thank you.

Always had great service with Gene in their service department. They can usually get me an appointment in a timely manner and if needed a loaner vehicle. They have no problems working on any BMW, even my i3 which is an oddball in the lineup.

I recently went to Luxury in search of a new car. I had been spoiled with buying from another local dealership for many years that my husband had work for and the process was so seamless. So when deciding to look else where I was nervous that this was going to be one of those long processes where Id be sitting at the dealership all day. We stopped by on a whime on night they gave us an amazing quote on my trade and I texted our salesman Brendin about the cadillac I had been eyeing the next morning and said Ill take it. I did the online application and later that afternoon I stopped down and picked up my new vehicle. I was in and out in about and hour. It was awesome. I could not be happier with my cadillac and the service that I was provided.

I love to go to the Luxury auto mall . Gene and Carol in sales are the best! I won’t go anywhere else. We get great service. Today Roberto came with me and diligently worked to find a rattle. Such a nice person.

Wonderful service and professionalism! Highly recommend!

Express Lube, great service. Got me in faster than promised which was awesome.

Best place to buy a car or get service done in SiouxFalls

Doug Vogel made the experience quick and easy. He listened to what we wanted and then worked to find the solution for us. I also appreciated being able to communicate via text while we were working with Doug so that we could keep everything moving forward. I wouldn’t hesitate to recommend Doug and Luxury Auto Mall for a low pressure service oriented approach to auto sales.

Had a engine error code while in Rapid City SD and a misfire in one or more of the cylinders. Vehicle was towed to Luxury where Tina in service did an impeccable job of communicating with me and the technician at Luxury who diagnosed the problem and corrected it. Tina had the car cleaned and ready for my pick when I drove a rental car from Rapid City to pick up my car at Luxury. Great Service!

Always great service on both personal vehicle and company vehicle. Above and beyond.

We are now on our second lease through Mercedes Benz of Sioux Falls and couldn’t be happier. From our very first experience they have been professional, kind and friendly! Patrick was our sales representative the first time and we made sure to ask for him the second time as well, he was more than helpful and accommodating to find the exact car we wanted. All the attributes of what a car dealership should be!!

Everyone was very nice and awesome service. Thank you.

If you are looking for a new or used luxury car I highly recommend working with Victoria Mayer at Luxury Auto Mall of Sioux Falls.We recently test drove a vehicle with Victoria, and she was not only very knowledgeable about the vehicle she was very professional, helpful, and provided a wonderful overall experience! Its not often you run into a Sales Consultant as hard working for the client as Victoria!

I really love BMW and Mercedes! and I bring my cars for service only here. Very fast and high quality! Thanks 😊

I could see they were pretty busy. Waited about an hour but was to be expected with the work load they had. Satisfied with customer services.

We are very satisfied with services completed by the Luxury Auto Mall of Sioux Falls. A great organization.

Was recently leaving for a trip wanted to make sure everything was okay to drive a long distance I dropped my car off came back 4 hour later it was parked inside and washed and ready to go for me and now I feel very confident about the long run this place is great very friendly

Previously, Neil the service manager didn’t give me the best first impression. But afterwords, he was able to make Things right. I appreciate his effort to make sure we were satisfied with the services.

We had a great experience with Doug Vogel and the staff at Luxury Auto Mall of Sioux Falls! They were very informative and were not aggressive with the sale or any of the additional warranty options on our 21 Escalade Sport. They made the whole process smooth, easy and comfortable. Im sure well have the Cadillac for quite some time but would definitely recommend them if anybody is in the market for a new or used vehicle!

Left my car this morning and was able to receive a loaner. Several hours later my car was repaired. Everything was completed to my satisfaction. The service dept washed and vacuumed my car upon my arrival. Tina did a super job corridanting my repairs.What more could you ask for.

People there are great with acknowledging a person, even offering coffee. Plus it’s pleasant dealing with everyone. Doing business there does feel like it’s luxury!

Got an oil change. In and out quickly.

My car was towed in for what could have been transmission issues. Diagnostics said no big deal so we did annual service & were able to pick up the car on a Saturday. Great communication & service!