Disappointed is an understatement to describe our dealings with Billion Kia in Sioux Falls the last month. We went in to order exactly what we wanted but our salesperson said he could get us a vehicle the following week if we were okay with a different color. We agreed and put a deposit down for it. The date we were told it would be at another Billion Kia location came and went, I called our salesperson and he said hed call on it in the morning. He called me late in the afternoon to let me know the other dealership had sold the vehicle, not knowing it was already spoken for...that lack of communication seems unreal to me but we gave them the benefit of the doubt when they said theyd get us another vehicle (again a different color than we wanted but faster than ordering) by the following week. We gave our salesperson all of our info over the phone the following week so they could run our credit, have all the paperwork ready etc. when the vehicle came in. We told them we did not want the Protection on the vehicle, even though the salesperson pushed it a few times. We have screenshots of text messages where he voiced understanding we did not want the Protection. The next day when we were supposed to pick it up we got told the Protection had been put on it (a $3,000 add-on) and we would need to pay for it even though we specifically said, repeatedly, that we didnt want it. We said there was no way we were paying for it and they tried to make us feel bad about how hard they had worked to get this vehicle for us quickly. The manager of the dealership even called me and wouldnt budge on the cost. I sent him screen shots of conversations with the salesperson but that did nothing. We will now be driving out of state, hundreds of miles, to get the vehicle we want, because that is better than having to continue to deal with Billion. The lack of communication, customer service and honesty has been truly astounding.