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ZARA
Westlake Center, 400 Pine St space 2111, Seattle, WA 98101, United States
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St
Review №1

Couldnt try on clothes because their dressing rooms were closed. Went to another store to try on, neither items worked, went back to return items and stood in line for 27 minutes.

Em
Review №2

Bad service! They sold me a dress without the inside ticket and when I return it because it was too big - because their fitting rooms are closed so you have to try it at home -, they dared telling me that they cant take it back because there is no inside ticket. The manager does not even hang up his phone when he talks to me. Very bad service and a good lesson to stop buying in this store!

Su
Review №3

You will never have the 4 cashiers working. Come with your flexible chair to sit and wait in line that on Fridays and Saturdays ends at the door. super unrespectful.

Jo
Review №4

Love the clothes more often then not, only complaint is that during covid I had put on some weight. Apparently they dont go over certain sizes in whatever country Zara is based out of. But now Ive lost it Im back to wearing more of the clothes they offer again. Still it makes me feel for the people that cant because of their size. Maybe take a look at that Zara people Im sure you all know a plus size person or two and not even that plus size just a little plus size

A
Review №5

When I think about a good retail experience, I think about staff who help you find clothing that works well together, prompt service, and high quality goods.The first is just not a thing here. Perhaps a mass market brand like Zara could be excused but the price of their clothing is creeping up.As far as prompt service, the long lineups to pay and pickup an already paid for online order make this a frustrating experience.Lastly, the higher end (for Zara) shirt that I purchased started piling after just 3 washes on a delicate setting.The redeeming factor was how easy it was to get a jacket shipped here from their Bellevue store when they didn’t have my size in stock.

er
Review №6

Check your receipt before leaving the store! I was charged for a $77 blazer that I did not buy, do not have & and never seen before in my life. I went through the whole process of getting a case number just to be told a month later that their inventory was accurate and there was nothing that could be done. I was a regular shopper here but no more!

Ru
Review №7

Very rude!! I tried a dress on over the top of my shirt because I had all the intention of buying it but a staff member told me off and ask me to take the dress off because they have to quarantine the dress because I wasn’t allow to try them, (there are no fitting rooms open). She was so rude and make me feel so bad that I left the store immediately.

Ja
Review №8

This is my go-to store esp since it’s a short walk from me plus they’ve all the styles you see online. Amazing staff, especially the one girl with purple hair; she was super helpful!

Mi
Review №9

Good place for find different kind of clothes 👕👖👚👙👗 mens area has a lot stuffs to choose not very common on department stores cause usually womens clothes takes more than 70% of the store space...totally recommended 👌🏻

Ad
Review №10

This happened to my girlfriend and I yesterday. She went to purchase some clothes in person for the first time since COVID hit and due to policy you cannot try on clothes there. Makes sense for the pandemic. She checks out and the cashier rings her up and says “the receipt is in the bag.” She goes home and tries on clothes but we can find the receipt. We all looked for it and couldn’t find it. We go back with some items we wanted to return and asked to have the receipt reprinted and items returned. While waiting on staff member asks another if she thought the products were stolen even when we have a bank statement to prove it. The say they can’t find the information even though we know time of purchase and amount and card number.. apparently for customer security. The manager gives us customer service and says THEY can print it off.The next day, (today March 29), we call and the first person basically accuses us of losing the receipt says nothing can be done. The second person is very helpful and files a complaint, gives us a case number, and says that the STORE STORES THE INFO FOR 3 DAYS. So we will go back with all the items later and see what happens. I will edit this to report the result later.In conclusion, be very careful if shopping here.

Kr
Review №11

Beautiful shop, I’m obsessed with Zara. The shop was clean and perfect for someone with OCD to shop in. The only reason I took off a star was because the employees weren’t friendly at all. Nobody said hello or chatted with you at checkout. Pretty disappointing, but it was my first time in the store. I only ever shop on their app. So maybe they’re friendlier at different times? Who knows.

Sh
Review №12

Great place!! But rude employees, especially the security guard who doesnt know how to talk to customers. Ill shop after he is fired.

Ro
Review №13

My all time favorite store!!

ho
Review №14

Return policy is ambiguous. No information about return policy after 30 days.

De
Review №15

My go to place for timeless pieces from here. They often do a bi-yearly sale and you can pretty get anything from 20%-50% off. I love this place! Located right in downtown. Please do not close down this store 🙏

An
Review №16

Worst customer service!! Be careful, they charged my credit card twice for the same item and it took over 6 months for them to mail me a check!! I recently didnt receive the pants I ordered online in a package and they made me feel as though I was lying even though I spent $400! Its so frustrating!! They take forever to answer and make you go through all these hoops

Mi
Review №17

I went into the Zara downtown Seattle today and was amazed by how there was no staff. I had my wife and 7 month old baby girl. After not finding anyone to ask a simple question about a size, we went up to the second floor but the stroller which is a very common size, would not fit up the escalator. I had to lift up the stroller and my baby up and again back down.Extremely dangerous but unnoticed by any employee as there were none. I got my leg stuck between the escalator and the stroller and now it’s swollen and painful.Finally at the checkout line, four people in front of us and no kidding it took 40 minutes !! When I asked the question about the size the woman just shrugged and said “ I don’t know but our stuff runs a little small”It will be a cold day in hell before I ever enter another Zara store again. Our baby was crying for half the 40 minutes waiting in the short checkout line

Di
Review №18

Extremely bad shopping experience. Clothes are just lying everywhere, unorganized. Extremely hard to find anything you are looking for. Then on top of it, the customer service is bad. The staff is extremely rude.

Sa
Review №19

I tried to call this store directly because I bought and returned a pair of pants here. The associate only gave me the return receipt for the entire transaction back which isn’t useful if I have to return anything else I bought in that previous transaction. When I went to my Zara in Portland they could not do anything with my receipt because it was just the return receipt so I called this location to have them email me over the original receipt from their lost receipt records and I came to realize that they don’t have any type of phone number that connects to their direct store. Then I went to call their customer care center and the male I spoke with said they could not help me because it was an in store purchase therefore I needed to contact the location I originally bought it from in store. Just am sad that I now am stuck with the clothes that don’t fit. None of the fitting rooms are open or else I would have known what size to grab originally. Hopefully they can attach a phone number that connects customers directly soon so customers are not left dissatisfied with future purchases.

Al
Review №20

Bad customer service. The return policy is ridiculous. No one greets you. No one cares to help you out. Don’t shop there!

se
Review №21

Ive been wearing Zara for almost 6 years no complaints. And most of the stuff that I buy from Zara last for at least 4 years or even longer if you take care of it. Very unique set of styles in Zara for men and women and children. And for a affordable price. Thats the best thing about Zara. So five stars for Zara I will give them 6

Se
Review №22

Clothing looks very cheap and the service not the best that I had in the store. Go to Nordstrom, its in the same building, way better then Zara.

Ka
Review №23

Definitely would not recommend ordering: Items were delivered to the wrong address but since there was a delivery confirmation from FedEx (even though it showed that it was delivered to the wrong place) Zara refused to provide a refund.

Be
Review №24

Zara Seattle downtown has a ridiculously rude and inexperienced manager. I complained about how long it took to check out an item - I had waited 20 mins with only one check out desk operating and a growing line of customers. I was not rude to the manager who had come to take up a check out station but he obviously didn’t like the fact that I complained. He cancelled my purchase and told me to leave the store! Outrageous!!! Never been treated like this in any store. Zara HQ should do something about this. Train your employees about what customer service means!

Ma
Review №25

Great and reasonably priced trendy clothing. Dont expect to get much assistance from the staff. I dont know what they are doing but customer attention is not it.

Sa
Review №26

Great place!! But rude employees.Also, set the schedule for Sunday, last Sunday I was there at 6:55 pm (online store hours are closed at 8:00pm) and an employee did not let me in because they were closing even that I explained that it was only to return.. literally they don’t care the customer obviously

Me
Review №27

Super cute, affordable store for girls and babies. They also have nice adult items. Nice place to get trendy clothes that do not have the name brand written on the front. 😎

Pa
Review №28

Extremely slow at checkout everything else is good

sm
Review №29

Realy good.preper price.

Di
Review №30

Love the store and love the clothes but it was very difficult to get sizes and the stuff was not helpful at all..

fe
Review №31

Zara is too busy long line and not enough staff

Ji
Review №32

Ridiculously long line. Cashier was friendly but come on.

Se
Review №33

Pretty decent clothing; however, staffing is hor-ri-ble! Historically, you wait in line much longer than any average department store There is only one cashier while the other employees manage the hand sanitizer station or fold sweaters. Online purchasing is even more horrible.

Lu
Review №34

Im a huge Zara fan but this store lacks styles and variations.

Ma
Review №35

Wonderful prices and selection

Ke
Review №36

This is a very lovely store and pretty costly too. I bought a few things from the store which absolutely loved and would buy again because they are my style and fashion. The person I gave a 3 is that I only got to wear the shirt once because I ripped. I have never washed it or anything. Still puzzling to this day what had happened to it.

Ma
Review №37

Short staff, and the cashiers at take forever.

Wi
Review №38

Great clothing. Perfumes/colognes amazing

An
Review №39

Worst staff. So rude, we’re just shopping, social distancing, and doing our own thing. Our masks are on but with our hands full, it’s hard to fix every time it gets low from talking (even though we’re still breathing down into the mask). The staff told us to pull it up so we did. But they wouldn’t stop following us and spying on us trying to catch the moment it slips and ended up kicking us out. People in the store also noticed they were picking on us but oh well. I explained that one of us has anxiety and sometimes has to have a break, but they were being stubborn and came at this situation the rudest way possible. Never coming back to this one.

Sh
Review №40

I used to love this spot. Except Zara’s return and exchange policy has gotten worse over the years. A glitch when you buy something on a gift card and want to return the funds aren’t available immediately. Cashiers don’t tell you that either. They tell you to come back another day after the funds have been credited b

An
Review №41

Good and vast condition of clothes in womens section. However, slightly lower less on mens section. Love the overall quality of products in store.

Ni
Review №42

They’ve had the dressing rooms closed AND don’t allow returns if you lose the receipt, even if you have the card it was purchased on.

Is
Review №43

I am French and Zara is where we shop for ready to ware. The shop architecture always makes you feel chic.The French fashion industry usually cut smaller than people are used in the US. So try before buying.

Ma
Review №44

Staff service is absolutely preposterous. I had to make a return for online buys with a case number that customer service provided me and they had an issue which could be resolved by calling customer service but they wouldn’t. They told me customer service was closed today but I got through and even got the number for the store to call customer service. The staff has always been terrible but not knowing basic things like calling customer service is unacceptable. Zara needs to train their staff better or hire more competent reps.

Ra
Review №45

Good selection but wish they had a size chart posted up.

Ch
Review №46

There are two floors and different sections from womens, mens and kids, then accessories and scents to choose from. Discounted name brand quality products to choose from. Security at front entrance is helpful.

Br
Review №47

Zara is fun! I find that they always have something a bit different from other stores. This is a brand that actually tries to have an input on fashion. The only problem for me is their sizes are all over the charts... The clothes are made in different regions of the world and you need to read the labels carefully to avoid trying on a hundred items and having none of them fit. Also, they tend to lack XL and larger sizes. I almost never leave Zara without buying something, even though its hard for me to find good fits.

Gb
Review №48

LOVE LOVEZARAUP TO DATE FASHIONS and FRIENDLY ASSOCIATES

Ro
Review №49

If I could give Seattle downtown Zara zero stars, I would. Messy store. And even messier at the Bellevue mall location. Does anyone work there? Seriously? The only employee I ever saw in either location was at checkout! I asked checkout if I wanted to purchase something in-store to have shipped to my home, outside the state, whether or not I could return via USPS. Of course I was told I could! I asked several times, knowing theres a 30 day return policy and I wouldnt be able to try on the shoes (because the store didnt have my size nor shoes in stock!). I would be returning, if needed, at another store in another state in 32 days! The run-around and angst Ive had today on a pair of slippery, ill-fitting shoes for return is beyond the $50 price tag. Customer service is even less help and Im stuck with shoes that Ill never wear and not be able to probably resale. I would NOT recommend ever shopping at a Zara in a location you dont have quick access to for customer service (or lack thereof) and returns/exchanges. UGH! Buyer Beware!

Ao
Review №50

Customer service at this store is ridiculously horrible. I made a purchase TODAY in the early afternoon and the woman with short hair wearing grey jacket tried to charge me more than what the price tags said. She did it 2 times, wrongly 2 times!!! I wouldn’t mind when people make mistakes and apologise, but this woman didn’t even care to say anything and was completely ignorant. Extremely rude!I carefully read reviews about this store and obviously there are bad reviews more than good ones. I also noticed that I’m not the only one being overcharged. I don’t want to imagine how much I could possibly be charged for nothing during the previous purchases. I won’t stop buying stuff from Zara but I’m going to stop spending my money at this store!!Service is beyond poor and management’s attention should be paid to urgently, customer service at this store needs huge improvement!

Ka
Review №51

My mask was on a little low and the staff member came up to us & told us to put it on. I said it was on but put it higher. In almost no time, (when my mask fell down my nose again), the RUDEST staff member came up to me & started YELLING & kicked me out of the store because “he already talked to me about this”. I am shook.

Ch
Review №52

Dont expect good customer service. Except for the rare employee who doesnt seem angry or put off when you ask a question. Most of the girls that work there are super helpful its more so the guys that are not.

Ra
Review №53

Love Zara! Great style and relatively affordable. Only downside was they were missing many sizes. Still the team member there was very helpful and offered me different options to get what I needed.

Ra
Review №54

Customer service is always POOR here the employees are dry in conversation and are always more concerned talking with one another. Both locations, Seattle and Bellevue. And they can’t seem to answer the phone!!

Mf
Review №55

Class and classic wears that you can afford.

83
Review №56

So much traffic at this store every time I go, but finding items that I like makes it tolerable. For instance today, I found jeans that actually fit well and not meant for straight figures.Biggest con though is the customer service, rather lack thereof.You can never find help because they are busy zooming past you with clothing they are running back to the floor and then the check-out (sigh!)Theres always a ridiculous queue and staff always seem to take their own time. Sometimes they may ringing a customer up and then walking away to chit chat with their coworkers,while people wait. I would say its a one off, but have noticed this every single visit to this store.Then when you finally get to making your purchase, you receive quite the glacial experience.

Ro
Review №57

Zara is a very unique place to shop. Its got so many different kinds of clothing items for men women children and even babies. I dont feel so claustrophobic in this particular shopping facility. Safford nice and friendly. Theyre mostly young. Very clean facility. And the staff are very helpful.When Zara has a sale, you really walk away feeling like you got an incredible deal. Not to mention the quality of the clothing items.

Jo
Review №58

Just went and stuck a letter up that they needed for theyre sign

Fr
Review №59

Poor, very poor customer service, never ever will go back and do not recommend it at all, clothing is expensive and not good quality it. Go to Nordstrom rack they have better quality and best prices and of course better customer service.

Al
Review №60

Ive been to other Zaras, this one let me down. The customer service is lacking here. The first time I went here their system was down and they couldnt accept cards to pay. I stood in line a good 15 mins and they told me at the checkout stand I wish they had a sign or someone telling people that cause everyone behind me and in front didnt know that either. The next time I went in I needed a different size and I couldnt find an employee to help. I had to go all the way to the other side wait in line at the checkout again to find help. Then I later called and asked if I could get my suit tailored and they said they couldnt do that. What Zara doesnt have a tailor on pay. All the other ones Ive been to have one. Very disappointed. Will stick to going to other ones and shopping online until they get some better people working there.

Na
Review №61

Hard for me to rate this because obviously i keep coming back because i love the selection of clothing. trendy, but also great basic wear and lots of affordable pieces. id say a step up from h&m quality but still highly disposable.my gripe is with the service. half of the people working here barely acknowledge you. associates at the register have no sense of urgency or care. there can be a line of 15 people and the cashier will move like a turtle, folding a shirt for 3 minutes. no small talk. no smiles. not even some good acting. its just, robotic. the store often looks a mess, which i can overlook, but, maybe just a smidgen of politeness?i also had a bad experience with them not allowing me to purchase an item OFF THE FLOOR because it was accidentally put out and it was from the season before and supposedly wasnt supposed to be out. the item was on sale and they could have let it go and made an exception for a frequent MAJOR spender, but alas.........

Je
Review №62

The staffs are not helpful at all. All I asked was to check if the item I want is available in store, none of them were able to do that and told me to look for it on my own.The two stars is because I love ZARA

Ju
Review №63

Poor and abusive customer service. I was harassed by three staff members for trying on shoes and clothes on the sales floor but no one offered to set me up with a dressing room. They were swarming around me like angry bees and one of them insisted on their rules of conduct as if we were in a courthouse or such. So I just abandoned the pile of clothes and shoes and left the store. Where do they find these ridiculous people to hire?

Ju
Review №64

Staffs are not very helpful nor seems to be friendly. Better fire those out or ill stop buying from ZARA and lose customers!

Pr
Review №65

My favorite Zara location in the area. The mens section is pretty large and well stocked. I also like that its not usually super busy so I can shop in peace.

Si
Review №66

Love Zara clothes but all the tills said closed on them we hunted through all the areas until finding one of it seemed only two assistants to open a till and make a purchase.... Disappointed, expect better.

Ju
Review №67

Nice chic styles, awesome prices

Jo
Review №68

Bad customer service. The item we wanted was in a clearance rack where it stated that everything bellow was a certain price. At the register it rung up for 20 dollars more. They would not work with us on this and insisted that the price was what it was. Im a retail manager if it was our fault at our store we would take care of the customer. Just bad business. Good luck paying that high rent and barely selling anything.

Co
Review №69

They have some decent quality stuff. Hype items also. Id suggest coming by during sales to get some steals on pieces you need. Of course the womens section is way larger than the mens, but thats to be expected.

Ga
Review №70

If I could rate this place -500 stars I would.I never shop at this place and I shouldve known better.For the first time I went and shopped here, only to find out they have the cheapest , low qualified staff.I went over there 2 times and got 2 different answers about their return policy, as I wanted to return one item that I didnt like but I didnt have the receipt anymore.Well, guess what?No one ever tried to called their managers, or try to fix something to make it up. All I got was 18yo with a lot of bad attitude telling me that I was, basically, stuck with something that I didnt like and I couldnt have my money back or exchange for something else.Check your customer service, look what happened to VS.

Te
Review №71

Love Zaras clothes but have always shop online. The one and only time I tried shopping store, I experienced the worst customer service Ive ever had anywhere. I had an arm full of clothes that I wanted to purchase. However, on my way out of the dressing room the woman working at the counter was so unbelievably rude that I put every item back and walked out. I will never shop in store again due to their poor customer service.

Ho
Review №72

The staff are so rude they seem openly hostile. Ive been in multiple times and am always friendly when I go up to the counter (Ive never been approached or asked if I need help in the store) and every time the cashier is so mean and unhelpful. I think they must train them to be rude or just dont care at all about customer satisfaction.

El
Review №73

I would give them no stars if I had an option. This is strictly for their customer service folks. Every single time I went there, check out took forever, cashiers have no urgency. There is always a line, although they have registers in kids, mens and womens, normally only one in womens would be open and each cashier moves slower than a snail. Today I was in a rush, had a return. Sales associate returned wrong item, and then kept telling me that this item was returned. I kept asking her to check the receipt and maybe she returned wrong item. No, wasted at least 10 minutes, until manager came and said the same thing. A return that shouldve taken 2-3 minutes max, took over 30 minutes. She had to call the manager several times. This is the same case at their Bellevue store also. Their selection is not bad, but I think they will lose customers if they do not improve their customer service.

Na
Review №74

Over priced and cheap. Definitely not like its European counterparts. Disappointing.

Re
Review №75

Team members dont seem over anxious to help you out even when youre pretty much the only customer in the room. Crazy layout you go upstairs downstairs around corners and on a mystery search to check out your items. Nothing was on sale during this holiday season. However they have cute stuff. I was there to find something for the toddler. I did find the cute little fake fur collar. I dont think Id go back to shop at the store downtown but the one at Bellevue Square is much better layed out. I must say that the girl who checked me out was really nice.

po
Review №76

Good prices but the store itself was a disaster! What a mess!! Dressing rooms only on lower level.

St
Review №77

Organized, great finds and displays. The staff isnt the friendliest but its clean and so many amazing items to explore

Ge
Review №78

Window shopped did not make purchases here...fine looking store

Ga
Review №79

Great on trend clothing for a more affordable budget.

Es
Review №80

Customer service is bad. Will not buy Zara again. Online order, but the stuff said the clothes have my smell, cannot be returned. I deep fried fish the day I receive the clothes, and return at the same day. Haha, the problem is I cannot smell anything. And there still two pieces without smelling by the stuff and given tag smell. It is temporary, I will try to return tomorrow. But I really dont believe there will be any luck. Again, I am cooking chicken soup, tomorrow the clothes will smell like chicken, haha.

Al
Review №81

Terrible service. So slow. Please have more people at the register. It’s not sustainable to wait for 30 min in line with half the store empty.

Ka
Review №82

This rating is for this specific location only. Pretty boring and old stock/collection compared to the one in Bellevue square mall. Always short on staff, bad lighting, bad collection.

Ar
Review №83

One of the best Zara stores I have ever visited, they have a good collection of jackets and t shirts, super varieties of clothing, store manager was so helpful and I would visit again

Mo
Review №84

Good when theres a sale, otherwise too much for the quality.

Kl
Review №85

This absolutely the worst Zara I have ever been. I have been in Zara all over Europe Canada and US and this is the worst one. When I entered shop I felt like in second hand rather than chain shop. Mess, clothes randomly hanging everywhere, hard to find anything. Shame

Fl
Review №86

It you are looking for unique clothing and want to stand out and be trendy this is the place to go

Tr
Review №87

No dressing room and rude employees

Je
Review №88

Nice selection. Attentive staff.

Ja
Review №89

I know its a holiday season but I can’t expect the arrogant behavior of this associate.

Am
Review №90

I enjoy shopping here, even if it can get a little chaotic at times. Atmosphere feels like a slightly upscale Forever 21, but the clothing quality is much higher. Wait time for dressing rooms can be a little daunting.

Ju
Review №91

Been wanting to check this store out for years but this is the first time I saw one. Picked up some sweet shirts.

Ja
Review №92

Great customer service, and nice sales

Jo
Review №93

Love shopping here they have great sales and my go to store for my blazers. Can be pricey if not on sale but still great fashion.

Na
Review №94

Horrible customer service! I spent about 30 min in a line today trying to do return. It was lunch time and about 20 people were in the line, but only one cashier was working with customers in line.2 more cashiers were talking to one problematic customer near cashiers dask. I have no idea what can be discussed for about 20min with one customer when other 20 are waiting in the line. I left angry and disappointed.If you go there, you may find some good staff, but get ready for the horrible customer service.

Ca
Review №95

The style doesnt live up to the price. Many of the pieces have great fundamentals, and they have lots of black, but it doesnt come together properly. Also, lots of leather so many items are unavailable to vegetarians.

de
Review №96

Great store for mens, women, girls, and toddlers Prices are affordable, nice selections of designs for clothes, shoes, jewelry and handbags.

D
Review №97

This is my favorite shop and if giving it 5 stars will help Zara see this message Im happy: Get some real estate in U Village and add a ZARA!

CL
Review №98

Majority of cashiers appear friendlier to one another than to customers, both at purchase and return. Is smile a symbol of customer service anymore?

To
Review №99

The best brand, their design is amazing I love it . Very good quality

Jo
Review №100

Nice place to buy decent shirts with awesome prices

Information
63 Photos
100 Comments
3.8 Rating
  • Address:Westlake Center, 400 Pine St space 2111, Seattle, WA 98101, United States
  • Site:https://www.zara.com/
  • Phone:+1 206-204-6440
Categories
  • Clothing store
Working hours
  • Monday:11AM–6PM
  • Tuesday:11AM–6PM
  • Wednesday:11AM–6PM
  • Thursday:11AM–6PM
  • Friday:11AM–6PM
  • Saturday:12–6PM
  • Sunday:11AM–6PM
Service options
  • In-store pickup:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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