Outdoor Research has good quality products but the company has no regard for the environment whatsoever, which is pretty bad in 2021 when every single other business is coming out with more earth-friendly packaging and ingredients. I mean, its an outdoorsy brand... youd think they would care.

Company Store is unrushed and well stocked with current season items. The salespeople are friendly and genuinely helpful, but do not pressure you to purchase.

OR is one of my favorites, I will continue to buy their products. The one missing star is directly related to the experience at this store. The staff was not friendly at all, they were actually quite rude and I felt uncomfortable in there. I’ll order things online or get them at other stores, not worth going back here for me. Odd.

The people that work here were so friendly and accommodating. We called and had them check inventory on a few things, and they were very willing to help me in any way they could.If youre a paramedic or EMT then be sure to ask about the discount.

I have loved every interaction I have had with OR. About half of my wardrobe is made by them. They just make the best stuff. Love everything about this company and the stuff they make!!

Nice things. nice people. nice dog.

I have bought the “award winning” ferrosi pant, as well as the heavier men’s hoodie and their puffy. Very stylish for the climbing gym but useless on a hiking trail. The pants are not protective to the elements. Mosquitoes will chew on you through them. I even tried layering two pairs of the “award winning” pants and sure enough I still got bit. You’ll look super stylish but still covered in bites. Also you will collect splinters that are crazy hard to remove if you have to scramble over blow downs. The hoodie also failed miserably at protecting. Again, way stylish. My lady tried the sun hoodie and it does in fact act as a barrier to the sun, so there’s that. The well cut, but heavy, compared to many other puffy coats does keep you warm in camp. I absolutely would not test it in any tough conditions. It performs admirably stuffed into a bag as a pillow. Outdoor Research... Right. Keep giving yourselves awards guys.

Nice retail shop. Purchased a T-shirt to support the unveiling debut of the artwork displayed on their storage container.

Was very disappointed by the way we were treated when we arrived to return an item. There were no questions about what was wrong with the product, just an interrogation about how returns are processed on line. At first I thought we were being turned away but then I learned she could process the return, reluctantly. There were no smiles. Ever. It was a very cold and unwelcoming experience and I shall not return to the store, as much aa I love their products.

Ive been wearing Outdoor Research for 7 years now. Always quality performance clothing and gear. Admittedly their shot at covid masks hasnt been great, Im not a fan of the filters and the way they feel against my face, but the sports mask works great for me at work and Im appreciative that they took on the challenge as a company to contribute to fighting covid and provide people with the gear we need expediently. What I do love is their equinox pants, vigor tops, helium II rain jacket, the Juneau toque, and of course every single pair of gloves! Outdoor Research is the king of cold weather gloves, every single pair is the best pair of gloves Ive ever had. One of my OR glove pairs is actually too hot, I cant imagine needing the heated versions and Im Canadian. Outdoor Research supports military members in a big way and its drawn me in and made me a lifetime convert. Ive only ever had to return one pair of pants due to a sewing mistake, but it was an incredibly easy and smooth return and I even called in and didnt have to wait on hold forever, got a really nice human to speak to in under a minute, which these days is incredibly rare. Keep up the amazing work.

Only a few customer parking spaces here. Good selection of OR and other brands such as Thermarest also.

Excellent layout, and the store is taking covid precautions. Super helpful staff. Small parking lot on the north side of the building, but be ready to search for additional parking (I got lucky). Overall positive experience.DO NOT ENTER WITHOUT WEARING A MASK OVER YOUR MOUTH *AND NOSE*.

Bought a pair of gloves decorated in “touch screen compatible” verbiage. Turns out - no touch screen I have encountered registers. Called the company and spoke to a less that enthused young gent who offered to send a replacement in April. Not sure about anyone else but I try to break my glove wearing habit sometime in March. So much for nice packaging - service is bad and product is attractive but non-functional.

Theres always nice people working there. And love their gear.Currently, you need to wear a mask & theyre limiting how many people can be in the store at one time.

Within the last year I purchased a $90 pair of Direct Contact Gloves that were marketed for use between 10-30 degree F. First time using them, I worn them on a 25F day at Stevens and they simply did not insulate my fingers and allowed wind to penetrate the gloves. I summited a claim only to be told that the marketed range is not guaranteed even though it is a point of reference for customers to purchase. This to me is very misleading and is inappropriate to the customer.

I was so fascinated with the quality of the blouses I bought. The staff also who accommodated was so friendly. My visit was worth it. The only store in town that sells everything at a good price.

I really , REALLY wanted to like this mask. Its a bandana type, supposedly fits all. The best is it should be easy to take off, it IS comfortably warm while skiing, wire on nose is good fit. The WORST is the velcro is not running the same direction so the grabby part over hangs and snags everything. Unfortunately for me that meant a big gob of my hair being ripped off when i tried to take it off at lunch time. The ear loops are too far forward so if u use them the mask covers ur eyes, lol. So i left them off. But without them it constantly falls below ur nose. Dilemma for sure. My husband also tried this mask and the loops didnt fit his mug either. Love OR gear. But now have to use my up cycle skills and move the loops back and resew the velcro in the correct direction to match. Probably snaps would work better than velcro.

This is the company store for the design studio in the same building, but its open to the public for you to pick up the latest outdoor clothing and gear. Oftentimes there are items on deep discount, whether they be last seasons colors or excess inventory. Everything coming out of OR is top shelf quality and if you can believe it, most items have a lifetime warranty. What a great company. Plus the staff here are super helpful. It may not be obvious but toward the back left of the store, around a corner is a dressing room if you want to try on items such as pants.By the way, they have a deep selection of ladies items also.

Knowledgeable, helpful staff, great gear for all kind of outdoor adventures, well designed face masks for active pursuits. I dont leave home without their rain, ski gear.

(Make sure you put 1st Ave South and not 1st Ave North on the gps if you aren’t from Seattle haha) But anyways I literally walked in 8 minutes before they closed to get some gloves last minute before a trip, I was expecting to be rushed (which I totally would’ve understood as people want to go home I get it) , however, none of the staff rushed me, they told me to take my time, and They even grabbed different sizes from the back for me to try on. Everyone was super polite and friendly, and I will definitely be going back

Great service, always friendly!

This location is actually at the foot of ORs HQ, and has some really friendly employees as well as some great deals on their Clearance rack. Solid product quality made by solid people. You would do well for yourself to stop by when you need something warm, or to keep you dry. Highly recommend.

Always love coming in to see what theyve thought of next! Amazing service. Friendly, knowledgeable & go the extra mile. Whether youre just a weekend warrior or the hard core roadie, always looking for the next adventure... Theyve got something youll like. An amazing selection for anyone who loves to be outside & explore.

My favorite outdoor brand, responsible for furnishing most of the layers I wear. The company store is your opportunity to try on all of ORs gear, plus gear rentals and essentials from other manufacturers, with knowledgeable and friendly staff. Try to catch their periodic outdoor sales for really good deals.

One of my favorite places to shop. If you get lucky you can score deep discounts on top quality gear. Their warranty is unbeatable - it made me an OR fan for life.

Bought a down jacket made by Outdoor Research from Camp Saver. The fabric was extremely disappointing. It absorbed oil instantly. The down jacket was not advertised as water resistant, but one would never expect it made of oil absorbent sheet.However, this is not the reason I gave it a one-star.I emailed this companys customer service as well as its CEO for multiple times. NO RESPONSES whatsoever.Is this type of the goods and services you would expect for a $100+ purchase?I cant agree more on a previous post in that this company makes no effort to stand behind their products. After your money leaves your hand for their products, you are screwed.Rep saw the unpleasant review and started reaching out to me (Jan 22, 2020). Asserted all sorts of defenses. None of reps defenses was reasonable nor appreciated. Even though I was not expecting anything after my initial review post, the Rep just made the company worst in my view.Stay away from this company and any of its products, forever.

OR has some great quality outdoor gear.

Super helpful staff, great gear and a great brand! Cant go wrong with most of their stuff. I would recommend trying items on, as their stuff comes in a couple different fit styles.

Staff are great. Awesome selection.

I am so happy with all of my outdoor research purchases. They have one of the best customer service platforms in the garment industry. Unlike the new REI one year warranty, Outdoor Research has a true lifetime service of their gear. I will support OR for life. I know they have my back or at least the shirt on my back.

Lame. Not a deal to be had.

Best customer service in the outdoor industries. I mean, infinite guarantee! I like the fact that they issue credits for the warrantied items (I dont even need to keep my receipts, yes!), after all, I usually need the items right away since the perfect weather in Seattle is rather short-lived. Its also hassle free where only the essential questions are asked when it comes to return/warranty issues. The only downside to this company is that their design needs to be a bit more detailed (more seamless needed, sizing tends to run a bit taller, not your lightest weight material, etc.). However, in general, their quality control is great and the company is underrated. I would buy all of my outdoor gear from this company if only their designs were better for this place has the right price point for its quality and customer service.

I had such a wonderful surprise going into this store for the first time. Ive driven by this location countless times and have been interested in OR products for several years, but Ive never ventured into this little store until today. And what a great surprise to see such a large sample of ORs product line nicely displayed and to be served by such helpful staff! Preston went out of his way to help me find just the jacket I was looking for and clearly and patiently explained the differences between all the available options. He was also easy to talk to and fun to hang out with during my visit, and gave me the extra time I needed in order to make a decision. And I walked away with two (not just one) jackets and will order another! Thank you OR, for such great products, such a cool little store and such helpful, friendly staff.

The best material for tee shirts and boxers is the Echo line they are soft, light, wick and will air dry even in a cold tent...simply amazing fabric. I bought last years style of the Voodoo pants 30% off!

I love this store! Helpful staff, great gear. Some of longest lived gear is OR.

Great gear, wonderful Stafd!!

Love OR!!! This place is the best. They are customer driven, not money driven.

Having a retail background, I expect a level of customer service from the moment I walk in the door to within 5 minutes of looking around the store. I was not greeted or asked at any time during the 15 minutes I was browsing. Three sales associates without customers did not even acknowledge my presence. As I walked out, new customers were greeted as they walked through the front door. Its too bad because I thought their selection was great.

Love OR! Friendly, knowledgeable staff, and their gear and prices are far better than anywhere else. These days its hard to find womens things that are actually useful and not just to look the part- but this place is my happy place! Also, Wilson the boxer is the best doorman!

Ive been an outdoor guide for 25 years. The first gear I ever bought for mountaineering and back country skiing was from Outdoor Research and I STILL USE IT! Everything I get from OR is top quality and Im proud to support a Seattle based company that makes such incredibly durable clothing and equipment. Products we buy from other suppliers havent lasted nearly as long.

Great customer service and a better warranty than REI (or anyone else that Im aware of). They have a limited selection of typically priced non OR gear, better deals can be had online, but when they carry something I want I tend to buy it if the price is somewhat similar since their warranty is so good.As to the OR gear itself, its generally very well made and well thought out and, unlike many other outerwear brands, they still focus on the people that actually go outside, not just the people who want to look like it. Their accessories are generally better than the competition.

Great products and incredible customer service. Company stands behind their words and gear, and I’ve put mine through the wringer.

We all know OR makes great product, but its worth a trip to the Seattle store to see all of the products in one place. And Molly gave us exceptional customer service.

While the warranty looks good on paper, the company makes no effort to stand behind their products. My wife had purchased an Interstellar rain jacket from OR on sale, wore it 4 times on very low intensity hikes before the front pocket zipper fell off. We had filed a warranty claim with Outdoor Research on their website, per the instructions I had been given when I called, but they offer only to provide store credit, which means replacing the purchased jacket will cost an additional $40. Additionally, the warranty rep with whom we emailed has ignored our last several messages, three days running now. While this jacket was purchased because of the stated warranty (which in no way indicates they will not exchange damaged merchandise), the actual mechanics of utilizing that warranty render it absolutely worthless. We are a family of five that spends thousands of dollars a year on hiking, camping, skiing, climbing, and mountaineering equipment. Weve learned our lesson and will stick with companies that honor their warranty.

Edit: Nov 6, 2019. Outdoor Research has promptly fixed the issue and has sent out a replacement vest and taken this one back. Thank you.WARRANTY REVIEW: I purchased a Transcendent Down Vest from K2 Basecamp in Brisbane Australia June 14th, 2019. I had the vest for approximately 3 weeks, which I maybe wore 6 times or even less before the face fabric across the chest starting wearing out. I thought it may have been my messenger bag but realized the seat belt in my Hilux was actually making this fabric fuzzy. I called OR in Seattle and spoke to someone in their Warranty Dept and they asked me to bring it back to K2 for them to deal with the Warranty. K2 had this down vest for 2 months... OR told K2 that they would not Warranty the vest due to the vest coming into contact with something. K2 told me this 2 weeks into them having the vest, which I thought surely that doesn’t make sense. K2 said they would contact OR again to see what else they could do. Now 2 months goes by, with the vest at the store that I bought it at, with no one finding a solution. This really confuses me since Outdoor Research is known for their Outdoor products, which you would think these products would come into contact with something at some point in their life span. I can understand a company not choosing to warranty a product from abuse or negligence, but wearing a vest while driving your vehicle should surely be a normal activity for a piece of clothing. I picked it up tonight from K2. I have attached pictures of the chest fabric where you can see the vest is brand new except for the diagonal fuzzy fabric section where a seat belt would rub. Now, the reason for this review... What is the point of advertising an “Infinite Guarantee” and not stand behind your product? Is this vest well designed and stylish - YES. Does the fabric used in the production of it have a problem - YES. Would I like OR to stand behind their “Infinite Guarantee” and choose to deal with this - YES... Would I recommend any OR products moving forward to my circle of friends, NO, not after this experience.

High quality products for outdoorsy types, no nonsense, no marketing brands, just quality. Park on the street or in back. Tough to go to during GameDay unless you get there before the game (baseball or football not soccer but concerts)

Called to reserve an avalanche beacon for a class this weekend. The website says to call for a reservation, however the representative I spoke with informed me that they were first--come, first served, but had all of their beacons in stock. When I arrived less than 24 hours latee, they were completely out, and had been at least all day. I assume I was given incorrect information over the phone, but either way I hope they will establish a reservation system (or at *least* be more realistic with callers) so that other folks arent left in the lurch.

Says hours are Friday and Saturday open at 10 am but have been calling for an hour and a half. No one answering phone.

Helpful staff, quality merchandise. Unfortunately the sizing is just a tad too small for my long arms and long neck. Sleeves were short and hoods were short for me, but Im tall. Shoulders were just a tad tight too.

The OR store in Seattle also functions as the location of their offices. Parking can be a bit of an issue in their small lot so be prepared to find street parking nearby instead. The store itself is a bit on the small side but you can usually find all their popular gear in stock.

Great selection of OR gear and other outdoor essentials, with friendly and knowledgeable staff

I was amazed to find out this place existed. OR makes great stuff and theyre so under the radar. The fact that they have a store front hidden away makes it all the better.

Great selection of OR stuff plus some other complementary brands. The staff person I spoke with was very knowledgeable.

Clean, uncrowded store. Purchased a light weight down jacket for backpacking. After my first trip I am very happy with OR products.

Friendly, super knowledgeable climbers and skiers run this shop. Great selection of skiing, climbing, casual, and camping gear from a lot of trusted brands, not just OR. Great sales and special events. Parking can be limited, but available nearby. Next door to Macrina Bakery, so worth a stop no matter what.

Definitely some of the best products you can buy. A Seattle baste startup company whos been here forever. Quality of their products is excellent as well. This is the type of product you want to have and wear and use when your life depends on it in the backcountry Wilderness areas

Great gear thank you OR Fire Brand gloves recommended for those cold nights and Morning wait for coffee

While I am an loyal REI member and shopper, the staff/employees at the Seattle OR store have a much higher level of outdoor experience. They have often done the trip/adventure I am shopping for and are happy to share their gear selection recommendations.

Best outdoor clothing company around! Infinite guarantee says it all. You wont be disappointed!

Really helpful and courteous staff! They also have a great selection of gear as always.

Very nice staff who are incredibly helpful and knowledged on the gear you might need/are looking for. The actual products are absolutely phenomenal, material, design all A+s

OR continues to create great outdoor adventure and sports gear that is tailored to the Northwests weather. The infinite garuntee is the best warranty in the industry!

The staff is extremely helpful without being at all pushy. The quality of the products are great and the prices are extremely reasonable for what youre getting.

The official OR store. All the great OR GEAR and Clothing in one place.The site also has rental of climbing (Alpine) gear.

A small, highly focused store. OR is one of the best and most dependable outdoors brands around.

Super friendly! High quality equipment at a good price.

Love the location, south of downtown: parking is free, easier to get to, no crowds. Everyone was very informative and helpful.

Picked up a bunch of stuff at their sales. Great quality, comfy...happy with all my purchases

Web site says they have crampons & ice axe rent. So we came, but guy here told us they don’t do rentals at all now. He was very rude and unfriendly.

Easy access and great layout. Excellent product but customer service is lacking for the price.

Good little retail store. All the OR stuff, of course, plus a nice supply of other misc. outdoor recreation supplies.

Equipment was great and staff was phenomenal! Very friendly and knowledgeable.

The product I bought failed after 1 day of use, I emailed them twice and they never responded back. I then left a review on their website for that specific product, and they deleted the review. They obviously only leave the good reviews on...what a dishonest company, i’m disgusted.Needless to say it was my last time with OR, long live to all other outdoor gear company’s that stand behind their customer support and warranty : Arc’teryx, Rab, Mountain Hardwear, etc...

Super friendly staff with great gear. I never go a hike wiyhout at least one OR layer on!

The gear is hands down the best. I work outside all day, all year. OR keeps me warm and dry in Seattle.

If you love OR product, this is their flagship and only retail store.

A bit off of the beaten path. The store is small, but you get to see most of their products in one location. The staff is very friendly and knowledgeable.

The Staff was very helpful and they had a great selection!

Great place with an extremely helpful staff and amazing products. Highly recommend.

I love outdoor research, and the store is nice on the inside. Decent selection and helpful employees.

Seattle staple outdoor brand. Excellent gloves, and outdoor clothing.

Check out all the OR clothing and gear in season. Also a curated collection of gear from other manufacturers

Staff are friendly and they have a good selection of great stuff for Cascadia sports. However they have an awful return policy, even for defective gear. Go to REI instead.

Great staff, and OR gear is among the best in the industry.

Great store with great customer service. Just wish it wasnt in sodo

Helpful staff. Cool location and nice retail store.

A great place to shop for travel clothing. Some items are available at clearance prices.

Excellent customer service! Superior products.

OR is a cool shop with OR products as well as cascade design brands such as MSR and Thermarest.

Fantastic selection of apparel and accessories.

Little smaller than expected bit great store. Find what you need for sure

Skip REI when you are looking for OR stuff and head straight here. Better selection of all there gear and knowledgeable staff is what you get when you go to the store that started it all for outdoorsy folks in the PNW.

Their warranty on returns has changed. I traveled over 500 miles and was told by millennials, Sorry, there is nothing we can do about it.

Helpful and friendly staff.

Very friendly stay and great products!

Same prices as everywhere, but all the OR stuff in one place.

Great customer service and excellent gear. They also have an infinite warranty!

One of two stores they have worldwide (the other in Nepal), on the first floor of their headquarters building.

Best gear out there

Great store from Seattles leading outdoor apparel manufacturer!