Had a great experiance. Needed to return some stuff and the guy behind the counter (tall white guy with glasses, soft spoken) went above and beyond to help me out. He knew their systems and processes and was quick to help. They had the parts I needed as well. Will come back the next time my dryer goes TU.

Usually have parts in stock for most common Sears and other home appliances. I usually go there for parts for self installation. I do not use their repair services since it is on par with general Sears service (poorly trained and slow). The parts counter people are an exception and are helpful and informative. If they do not have the part in stock, I generally order from another supplier. The Sears part ordering is slow in shipping and expensive compared to other parts suppliers.

What a nightmare! Sears couldnt guarantee they had the part for my dryer at the warehouse, but would they would call me within 48 hours to confirm they had it! Then I still had to drive over an hour during limited business hours when I should be at work.I asked if I could buy the part over the phone and have it shipped same day or next day to my local Sears store, they said no. Their response: Were not like the auto parts stores. They should probably take lessons in customer service from the auto parts stores.I asked if I could pay them to ship it directly to my house overnight, their response: No, if you have it shipped it comes from a different warehouse, and overnight is not available for that. We can have it there in a week.Its a dryer! Nobody discovers their dryer went out when the clothes come out dry!Overall Im quite unsatisfied with Sears customer service. They should take lessons from auto parts stores and/or partner with Amazon to keep the customers happy.

I ordered a part online and decided to save some cash by picking up my part at the First Avenue South parts center. I showed up around lunchtime and there was only one person helping customers. It seemed to take forever to take care of the customers who were there ahead of me and he was stopping to answer phone calls as well. Im giving two stars because I was impressed by the call this morning to say the part was in so quickly (12 hours), but the customer service once I was in the shop was awful - Ill pay for shipping next time.

Ordered dryer parts online. Got phone call when ready. Easy pickup. the Part Center had other handy items for my dryer vent cleaning project that I used prior to installing the new dryer parts. Recommended

Great customer service. Folks took time to confirm I had assured my dryer element was at fault. I had, andI knew it was, but I thought that they cared I was getting the correct part was a sign of great customer support.

Last time we had a guy come it to install our oven it was quick and easy and everything got installed nicely. Recently the oven stopped working so we needed a repair. The guy has come 2 separate times 3-4 hours of work each day and every time the repair man messed something up and today he left his marijuana on the counter along with not fixing the issue. I called sears and they said they will figure it out and I fully explained the situation. there is nothing to figure out with in a minute or a day. I want my damn oven fixed its that simple.

They had lawnmower part in stock. Reasonably price. Excellent customer service. Got the local phone number while I was there. The 800 Out source number is worthless. Cost u a star

Our local Sears store didnt have the part I needed, so they directed me to their computer to purchase the part online. The options were to pick up for free in the store or pay for shipping. I opted to pick up in the store. I didnt realize that meant in Seattle, 2 hours always from the store I was trying to purchase it from. The call center wasnt able to change the order and have it shipped to me directly, the Seattle store said they could cancel my order, but couldnt place a new one. Lousy service all around.

I was delighted that a replacement element for my old Kenmore oven was in stock. Friendly and helpful service. Ill use them again!

I ordered the wrong part from them... luckily they checked the box before I left to verify, and I realized I ordered the wrong one. Luckily they had the right one in stock, tho! Will definitely come back vs ordering online.

Great to be able to pick up my dryer switch and get some misc appliance related things

Everything was good and fast. Ordered an item and picked up at Warehouse the same day.

Great service, quick delivery of my online order. A long drive from Snohomish to 1st Ave in Seattle. Wish the northern store was still open.

On line for 2012 part easy found and ordered on friday pm., bonus 10% discount as well. Next day called parts store 1st ave , very helpful and polite. Checked on part and was availabe for pick up. Went to parts store and got part. The employee that helped me was very courtious,helpful and exibited very excellent customer service on the phone and in person.

I ordered a heater element and a fuse/high ilmit switch kit on line; the web pages advised the parst were available locally and i could pick them up at the Sears Parts and Repair Center just south of Seatte. I chose this option as i had a heavy load of damp laundry to deal with. As i waited for other customers ahead of me to be served, one of the counter reps called out to us to see if anyone had a prepaid pickup order. That saved me about twenty minutes. I beat Anazon delivery by a day and a half. My dryer was back in service two and a half hours with factory specified parts and my laundry is dry. It was worth the higher price of the parts as they were not aftermarket, and i was able to fix my dryer sooner.

Good efficient service. Saved on shipping and had my part the next day

Not very helpful. I can see why Sears is shutting down its stores and services. so sad.

Was pretty satisfied with the service I was given by repair center, was a quick process and I got in and out in a timely matter. Next time I need it I will come here again.

They are closing. They didnt have my parts.Order on line.

I got the right part the next day for $30 less than amazon. And it worked!

Friendly and well informed.

I took my vacuum for repair and they said it will take 3 weeks. After 3 weeks they called me and my vacuum wasnt fixed.I asked them why and they said they couldnt get hold the manufacturer

Excellent service!