Dr Heiland at Scottsdale Ear Nose and Throat personally, I believe is ONLY interested in billing for procedures whether or not theyre needed and once as a patient, youre not going to undergo them, hes out and doesnt even acknowledge any more when in their office. Their PT, Samantha Stolper is a 10/10 as a person and therapist, endearing, caring and attentive. Thats where it ends.I was told day 1 when visiting for vertigo that I cannot hear and need hearing aids; then I cannot breathe and need an operation, then a procedure in their owned-contraption that I must agree to pay $150 because insurance many not pay; I signed and agreed. Prior to undergoing any of the procedures (including the office visit); I inquired as to their cost and made it implicitly clear that I was there as a side-effect from COVID and that I need to know any costs prior to incurring them due to very-limited resources and being out of work from the dizziness complications. I was told, due to meeting my insurance co-pay maximum out-of-pocket for 2020 that 100% of everything was covered.I was told specifically that this test was necessary, would last 90 minutes (it made me nauseous) and that most insurance carriers do not pay so I would be required to pay $150 in the event mine did not. I agreed in writing of course.They billed you for my November 2, 2020 visit, $1,259.62; they were paid $563.39 and they are demanding from me, ON TOP OF receiving almost 4 times what they charge, $55 additional in addition to another $55 following my wait on the Doctor for nearly an hour to spend 2 minutes to tell me my test was fine. That date I was supposed to see a PT person however due to the delay in waiting for the doctors 2 minutes, the PT portion was cancelled.This ENT place could care less about the patient and only cares about the money and however they can maximize it. Samantha the PT is an employee and has nothing to do with these accusations, in fact I cannot give HER a higher recommendation however thought you should know.They told me today that if I shared my negative review, I was no longer welcome so theyre cancelling my scheduled visits and future business over my sharing of the truth. It should also be noted that Kami, told me that it would be illegal for their office to honor their previous promise that I would have zero out of pocket, prior to incurring any service. This type of delusion was the last thing said before them telling me I was no longer welcome as a paying customer, mid-way through my treatment, if I told anyone about the way they do business.