I have been a long time customer of Quail Run Needlework . The store is wonderful and fully stocked with all things needlepoint . The owner and staff are incredibly knowledgeable and helpful. Their finishing is just fabulous- amazing attention to detail.

Visited this beautiful shop with my sister today as I am from CA. Wonderful selection of threads , embellishments and canvases. Great stitched models to get ideas for my projects. Shop staff was helping another person with her canvas but made sure to answer our questions in between. Just wish I lived closer so I could take advantage of this wonderful shop. Shop staff was very pleasant , kind and attentive. Cant wait for my next visit.

I would also give negative stars if I could. I am very, very disappointed in the way I have been treated. I commissioned Christmas stockings to be stitched and finished for my granddaughters. This work was commissioned in July of 2018 and paid for in advance. I have received one delay after another and every time I call or email, I get an excuse or the person I talk to tells me that they will talk to the owner and get back to me. This never happens. It is now 2 and a half years and the work is still not complete. My last message requested that the work be delivered or my money refunded to me. The store has stopped taking my calls and I feel this is unethical. They took my money, did not compete the work, and now are not accepting my calls or responding to my emails. I feel like I am being scammed! My next action is going to be to file a report with the Better Business Bureau. My patience is exhausted and they have left me with no other choice.

I would give negative stars if I could. I have never been treated so poorly and I am so deeply hurt and frustrated by my experience with Quail Run Needlework. I live in Connecticut and was confident in sending my canvas to Arizona in April as I had heard great things about their finishing. As an experienced stitcher, I have sent my canvases to many different places to be finished so I understand the process quite well. Rather than telling me they needed more time, they told me that I was being impatient and that clearly my life had not been affected by COVID. They called me “young”, spoke to me rudely, and have continuously lied to me. I haven’t seen my canvas in 9 months and would just like them to own up to the fact that they must have lost it and that I am never getting it back. I have called numerous times only to get shut down by Joanna. She would claim she had no clue what I was talking about and that Susan the owner would get back to me. Susan would never get back to me. She has only emailed me twice throughout this entire 9 month process. Not once has she picked up the phone to call me, a concerned customer. I’m really not sure how they find this to be an acceptable way to run their business. You can read through the details of my experience below.At the beginning of April 2020 I had reached out to inquire about finishing my canvas into a pillow. They responded yes, but informed be that fabric stores were closed at the time due to COVID. I sent my canvas in towards the end of April and never heard from them confirming they had received it. I continued to check in on it as the months went by, and I never got a true update from them as to the status of my pillow, or the fabric that I had asked them to get for me. At the end of July they finally informed me that they were able to get the fabric I requested and that my pillow was to be made within the next two weeks. I continued to check in on the status and continued to receive little to no information.On October 21st I received an email from the owner of the shop suggesting that it was best to return my unfinished canvas to me as I was being impatient and my life hadn’t been affected by the pandemic. I agreed that they should send my canvas back. I felt so disrespected as it was extremely presumptuous of her to assume that my life has not been affected by Covid. Being a teacher myself, my life has largely been affected in many many ways. I told them that I did not want my canvas mailed back, and that rather someone would come in to pick it up for me once it was back at their stores location from the finisher. I would check in occasionally to ask if the canvas was back from the finisher. On December 11th, I received an email from the owner saying that the store will no longer accept my calls and that my canvas had been mailed FEDEX with a signature required. I replied asking for tracking and have not heard from them since. It is now January 10th and I still have not heard from them OR received my canvas via FedEx which leads me to believe it was never put in the mail in the first place. If they had lost my canvas, I wish they had just been honest and communicative from the beginning and reimbursed me in some way. Needlepointers take great pride in their work and trust that the final steps in their products are also treated with care. I will never recommend this company to anyone in the needlepoint community.

Share reviewEmbed reviewWrite an updateEdit review5/30/2020I visit my LNS, Quail Run Needlework several times a week and did so today. The owner was helping a customer with a canvas( not a canvas purchased from Quail Run by the tape on the edge),answering her questions, showing her stitches from a book and told her about private lessons on Zoom to further assist as there was limited time with other customers in the store. I dont think the customer was aware there were other customers social distancing in the shop besides herself. Cant say enough good about this shop- great staff, superb selection of threads, canvases and the best finishing in the country. Dont miss out on this great shop if you are addicted to needlework like me.

Perfectly beautiful! Too many treasures to choose from !!!

Am very happy with the service ,selection and knowledge of the owner!Have taken friend with to buy and learn this great hobby.

Quail Run Needlework has a wonderful collection of threads and painted canvases. Friendly and helpful staff was very efficient in collecting the threads I needed for my project. The shop is well organized and with a great space for stitch-ins and classes. I had a very positive experience on my visit.

Visited on a trip from Colorado. Extremely impressed with the canvas selection, and the threadsSusan was exceptional helpful. The examples of the finishing were wonderful. A store that I would recommend without hesitation.

Appalled with the rudeness, argumentative attitude of this establishment. Shocked with the price to complete an item was absurd. They told me they would contact me with an estimate to complete my item but they failed to do that. The next call I received was to tell me the item was ready to pick up. I will say the needlework pieces they were selling are nice but definitely over priced. I’ve been doing needlework for 50 plus years so am qualified to judge appropriate pricing. My recommendation is that you save yourself time and money and find a different shop to do your business.

Tremendous selection. Outstanding service. Creative solutions. They truly care about the art.

Perfectly stocked with threads, patterns, and inspiration! Staff was very friendly, knowledgeable, and welcoming to a beginner like me.

They have everything, I have never been in a nicer more organized needlepoint store that has every thread I could possibly want including new canvases. The staff is also extremely helpful and attentive.

Awesome place to spend a day. The store is so beautiful and calming. Summer is hot, come into the cool spot and do needle work with the ladies.

The finish area is like being in a beautiful China store

Great store with wonderful customer service. The store has an amazing selection of canvases .

Extensive stock of threads and colors, interesting canvases, lovely finishing and very helpful staff.

Wonderful knowledge of needlepoint. Gorgeous finishing for your items.

Wonderful selection of fibers, threads, beads, and a wide diversity of canvasses.

I always enjoy being inspired at Quail Run when in the area.

Great place to shop.

Outstanding selections!