Just a quick thanks. My wife had a pair of ear protectors from her late father who was an avid marksman. He probably had these since the 1970s (Model E-305). They were thrashed. She thought we were going to have to throw them away so I started looking online for a way to repair them and found you guys. I had no intention of getting rid of the Dad patina but something had to be done with the earpieces. You guys were a godsend. My wife is thrilled and it cost less than $12. Wow. Thanks again.

I couldn’t believe the quick response to my questions and emails, always the same day! Not only are the prices reasonable, but how quickly the items were shipped. I needed a replacement ( no fault of My Pilot Store) not only did they send it immediately but they apologized for the problem. I truly couldn’t be happier with the quick service and professionalism they showed. My Pilot Store will be my first stop in the future!

Great service, easy to order, came quick, and I feel better buying from an aviation company like this than Amazon.

I have always found MyPilot Store to be an easy shopping experience with prompt shipping and communication. An order I recently received was damaged in shipping and customer support was very prompt and courteous in resolving the issue. I am a very satisfied customer.

Edited to add- They finally made it right after they saw this google review. So, if you make the mistake of shopping here and they inevitably screw you over, leave a review. Changed from one star to three because it was FINALLY resolved.Absolutely do not shop here. They overcharge and then refuse to make it right. I ordered a bundle of flight sim controls which were then shipped a month late and separately because of a backordered item. They then charged me for each unit separately and refused to refund the price difference. Ill never use them again.

Be very careful of well camouflaged return policy. I returned an item, 100% unopened, in the original plastic bags, box, Fed Ex, insured, etc. Mypilotstore chose to refund only $47.19 out of $60.94 to “recover original shipping fees” Along with my return shipping fee, which I fully agreed to pay, I was charged a total shipping of about 45% of product cost!. A kind gentleman explained that as a small business, they have to do that. (?!)Maybe that’s how small businesses remain small businesses! There are obviously better options out there. Do your homework.

My number one choice for pilot supplies. Great selection and prices, as well as expedient shipping. However, where MyPilotStore excels is the fantastic customer service. On a couple of occasions, I had a question about an order that I had placed; in both cases received an answer to my email within hours. Thanks again!

Almost a year ago, I purchased a new set of Bose ProFlight 2 headsets, using their trade-in program. I sent, and they signed for, my A20 bluetooth headsets. I was expecting $550.00 - $650.00 trade-in value, per their email to me. After 2 months, I called and asked what the hold-up was. They said sorry, changes in staffing and there was a backlog of processing incoming headsets. Well get back to you in a week or less. 2months go by, I called again. Sorry, well look into the matter and get back. Nothing. At this point, I would like my old headset back, as it worked great. Its not likely that Im going to see them again. I recommend avoiding this company.

I ordered a used Bose A20 headset described as in excellent condition. What I received looked like it had been in an airplane the landed in a lake. The components were corroded, the mic cover was missing, the carrying case looked like it had been dragged for some distance, and it smelled. When I called to complain, I was told I would be sent a new one the following day.A month later, I called to follow up and was told it needed to go through a manager. Not sure why I had to call after a month for that to happen. Now Im being told to return the headset for a refund. So, they wasted 6 weeks of my time and I still have no headset. Never doing business with them again!UPDATE: They sent me a FREE shipping label after 6 weeks to return literal garbage (see pictures) after promising to send me a replacement (see email). So much better than just sending me what I ordered in usable condition. Beware of this company. You get what you pay for.

My Pilot Store has been very easy to deal with. Having ordered products in the past, I knew it would be no problem to order additional items.There was an issue with the delivery of the ordered merchandise arriving due to problems with the United States Postal Service. Chelsey from customer service made it right and had the items resent at no cost to me. She was pleasantly easy to deal with and returned my emails promptly and professionally. This is a rare thing in today’s world. My thanks to her and to My Pilot Stors.

The replies I recieve are professional and easy to understand. I cant believe how professional the replies i received. I could never put such vocabulary words into such sentences like you guys can. All I can say is Thank You but you guys can expand that phrase into sentences long. Thats an amazing skill that I dont have.Anyways, Great customer service, i would Highly recommend this site to others.

We purchased a windsock frame not knowing if we were ordering the right item. This company was awesome to work with. They made sure we were getting exactly what we needed. Shipping was fast and the item was exactly as describe and worked just like advertised.Great company, excellent customer support an all around positive experience.

Scam their customers. Returned an item over a month ago and still have not received a refund. Customer service ignores my email requests so I’m having to go through my financial institution to get my money back.

Perfect service, ordered on a Thursday, got the jacket on Monday; awesome jacket by the way!Nicole and staff are over the top!Thank you all for the oustanding service!

I have purchased from this store more than once and it has always been a very easy process. On my last interaction I sent a question to there support and was lucky to have Nicole work with me to get an answer. She went above and beyond to help me. When buying most people are looking for a good price but I found that they not only have good prices but when I reached out for support I got an instant response and got my Question answered. As everyone knows that doesn’t happen everywhere. I highly recommend this store if you are wanting the total package.

Good customer service, but dont trust their in stock designator.

4.0 Customer Service. I purchased a Zulu clock on 1/28 and it was delivered cross country on 2/3, in itself an astonishing shipping time considering the USPS delays that are currently being experienced. Unfortunately, when it arrived a hand had fallen off of the motor shaft and the clear face had a small piece broken off. I sent an email to MyPilotStore and advised them of the issue. I received a timely and very cheery response from Chelsey in Customer Service. She not only apologized for the issue and any delays or inconveniences but she also informed me that a new clock was on its way to me. She also asked if the resolution was acceptable to me and provided me with options of replying to the email or calling (she provided the contact info) if I had any questions or concerns.Customer Service is a large factor in deciding where I shop. Anyone can sell me something that I want but it takes an exceptional organization with world class employees to back that sale up when something goes wrong. Im astonished that someone can be so cheery in an email response when dealing with customers all day long, its a knack that I certainly dont have.Its refreshing to have a business deal with a problem and solve it expeditiously and completely without blaming COVID, shipping, sunspots, etc. Thank you very much for the outstanding customer service Chelsey! Your representation of MyPilotStore is exemplary.

I was sent a used piece of equipment and contacted customer service with pictures of the item as received in order to start a return and refund. No response for a few days. I called and was told a manager would look into the matter shortly. A few days after that, the manager tells me I will not be getting a refund of any kind and that I must be mistaken and those pictures must be from another vendor... Huh???

Ordered a David Clark One-X and specialized flashlight overnight to my location because it was a definite emergency. Paid 50.00 in shipping to have both the headset and flashlight arrive inoperative and useless. Called mypilotstore and their answer was to take it up with David Clark. David Clark said yeah, we’ll fix it for a price in a month or so.Thus begins the return fun with mypilotstore.I paid 50 bucks to get broken junk shipped to me by this shady operation. They then make you pay shipping to return said broken junk to them without even a @#$& apology for the massive inconvenience. Return was sent the same day as the RA via UPS and the return was processed A MONTH LATER. Shipped 7/27. Received 8/9 REFUNDED 8/25. No excuse given..just form emails.I want to support local business but this business is a shame and blemish on the entire Phoenix business community. Run, fly, Do whatever you can to buy anywhere else. These types of business practices and utter indifference to the consumer should not be rewarded with our hard-earned dollars.Most big-ticket aviation items are price controlled by the manufacturer so your best deal is the best customer service. Mypilotstore is not that place.

WILL NEVER order a thing from here ever again! The worst customer service and return policy!

Amazing service, friendly, quick responses, and the best part FAST SHIPPING!!! If you need any aviation related books or material I HIGHLY recommend this company!!

Theres nothing called customer service there,they guy just picked up,jiggled and hang up!!

I bought an Ifly 740b gps. First test flight the 12v power cord was inoperable. Called Thursday July 29th to express urgency of Vacation flight starting August 4 .I was promised it would be replaced right away. It is now Aug 3, day before I leave and it has still not been sent, even after I paid for overnight shipping!!! I am tempted to send everything back and keep using my Garmin 396 even though this is Mypilotstore fault of not doing what they say!

Great place to shop, great prices.

Terrible customer service. I bought 3 shirts they were too big just wanted a smaller size. Should have checked the gut and went with Amazon however I’m all for giving a small pilot shop a go. Big mistake! Steer clear, this $60 order turned into $100 for 3 shirts!!!!!!!! Holy!!!! Not including the shipping costs it was about $50 a shirt in the end. Disputing with the credit card company for the scam they pulled.

There was a delay in my order and Chelsey did a great job in keeping me informed of the reason for the delay and ETA. Ill do business with My Pilot Store again for sure.

Made an order in Feb. UPS lost order and refunded mypilotstore. I have sent numerous emails and made many phone calls only to be told that they have been refunded by UPS and will send this to their supervisor to deal with. Then a week goes by and still nothing. To this day, I am still battling for my refund. Will try wish.com next time for quicker service.

Aside from my first order a month prior showing up damaged (bad stitching on a bag handle, I repaired it myself because I didn’t have time to wait for them to exchange it).I ordered a headset and sent it back within the 60 day return window. Someone named Andrew signed for the return on May 5. I first called May 18th to see why I had not received the refund. I was told he would look into it. I called again on the 19th and was told they couldn’t find the return and would keep looking. I even sent an email with the shipping records that they had received I have now called twice without any return response from them.I’ll gladly change my mind if they find the return and refund the $1,045.00 I paid for the Bose Headset.

I traded in my headset on 3/25 and they accepted it for $300, it’s been over a month and I haven’t get my rebate yet. And I been called in couple times, now they stop to pick up my phone call. This company has worst customer service I ever experienced and it’s not worth even a star.

Bought a flight jacket based on their phone attendants recommendations. Turned out the person didnt know what she was talking about and I ended up receiving a flight jacket that was too big. I returned it, at my expense, and they even acknowledged receiving it. Its been over three weeks and they havent refunded my money. Interesting enough, they erase from their website a negative review I made about them. Bottom line, they give you false info, they dont take responsibility for their mistake, the cost of their mistake comes out of your pocket, and they wont give you a refund.

5 stars for price and product quality. 50 stars for customer service! Nicole in customer service is absolutely wonderful! She helped guide me to the exact size and color of the Serengeti sunglasses I ordered and sue enough they were exactly as she described and...get this -- they were less money than the ones I had ordered then called and was lucky enough to speak to the wonderful Nicole who canceled that order and initiated a new order. To the executives at MyPilotStore...give that lady a raise! Yes, thanks to her I spent a little less at your store but -- also thanks to her -- Ill be a loyal customer and consumer of great quality products at mypilotstore.com from here on out! BTW -- saved me $$ over the BIG A (amz) They arrived quickly as well.

Customer Service is getting harder and harder to find. Not a concern doing business with MPS. I placed an order, immediately realizing I could bundle what I wanted and save money. I immediately contacted MPS and explained my error. Having been burned before I was concerned my error was to cost me again. The staff immediately assured me that all would be ok.Here we are, after a weekend, andAll IS OK...just got email letting me know my T16000m & TWCS were on the way and my card would be adjusted. TPS ROCKS!!

I ordered Rejex and when I received it from USPS the packaging had been damaged and no Rejex to be found. I contacted customer support and talked to Benjamin B, Nicole McIntire and Katherine Quill. Their professional and fast customer support handled the situation and got another bottle of Rejex shipped out. Thank you to the team at MyPilotStore for taking care of me.Thank you,Bennett Mykland

Great products, great service! These guys are on it!

I ordered through their website and they said it would be ready in a 1/2 hour for p/u. I live on the other side of the valley and drove all the way there only to be told it was out of stock and they dont know when theyre going to be receiving new ones. They credited back the charge which was nice, but it was still a wasted trip that couldve been avoided had they kept me posted on the status.Ive never have had any problems before and Ill definitely have to think twice before I purchase through them again. I would have rated higher if they wouldve kept me posted on the status of my order.

I purchased a pre-owned Lightspeed Zulu 3 headset. Unlike Ebay, MyPilotStore isnt able to provide photos of the used items (I asked) so youre kind of buying blind. The price was too good to pass up, though, so I took a chance and purchased the headset. The condition was fantastic, much better than some of the comparable headsets on Ebay but MyPilotStore had an even lower price.

They list items in stock when they don’t have them in stock. After, let’s say, a week, they send an email saying there’s a delay, you can get a refund. “Oh well you say, I’m here now, if I wait another week”. 3 weeks later another email: sorry, still no stock. You check the website- it says item in stock.They keep kicking this can down the road selling products they don’t have hoping that the customer doesn’t run out of patience.

Great customer service! Everyone is very helpful and really wanted to help me get the right item for my needs. They went above and beyond in customer service - it was refreshing!

This is the authentic Commando sweater I bought this Christmas season. I am so proud of it because it is authentic but not wool, impractical for a young guy. I bought 4, two for our son and one each for our grandsons. Our son had one years ago and wore it out. This is the first one that worked. Highly recommend. Well constructed and dont guys look good in uniform.

Never bought anything previously from MyPilotStore, but they had a product I wanted, but was temporarily on back-order. I left my e-mail and asked them to let me know when the item came in.I got that e-mail and rushed to their Web page and ordered the product (which right now is extremely hard to get). However, another shop had pre-charged my credit card for the same item, and my order with MyPilotShop was declined.Instead of cancelling my order, they sent me a post telling me what had happened, and worked with me most of that day, with my bank, to make sure the account was fixed, and my order went through. Not only that, but when the order DID go through, they made sure it was shipped that same evening!The staff was very welcoming and encouraging, and really helped my get this product. And in my book, thats the way to do business. I will going back to their site for more purchases!

Placing an order with this company was the worst mistake of my life. I have 2 pages of notes regarding me calling, emailing, and sending messages through their Facebook messenger about receiving a refund for my return. I’d write the full story but it’s a nightmare. Worst customer service ever. I was told today they could possibly refund it but they’d charge me a 40% restocking fee. The product I ordered was over $1000. Read the other negative reviews. Don’t risk ordering from here. Go to Sporty’s instead.

Fantastic range of products and great prices. But as I just discovered, also excellent service and staff that bend over backwards to keep their customers happy. Will purchase again from them for sure.

Placed my preorder for Honeycomb Yoke on August 7 and they kept me informed and managed my expectations when delivery would take place. It changed a few times but they kept me posted and up to date. There is no other major supplier who has these to ship and most have doubled their price. These people know how to conduct business and I couldn’t be happier with their service. Thank you.

Every time I have done business with MyPilotStore it has been a most positive outcome. The best products often at a lesser price than be sold by the actual company.. i.e. IFLY 740b GPS. Check these guys out for yourself! Their staff is eager to answer questions and will correct any issues you might have with anything they sell. Definitely recommended.

I needed a bulk order of pins for a funeral, and Sam (customer service) was super helpful. The order arrived less than 24 hours from the time I contacted them. It was one less thing to worry about and Im so grateful they made the process so easy!

MyPilotStore has outstanding customer. It sent my package by priority one-day shipping even though I only paid for regular postage. When there was an issue with an item, Chelsey handled it with speed and grace and kept me up-to-date on the situation. I have rarely dealt with such competent, helpful employees. This company has earned all my future business.

Placed an order, received the wrong item which is fine mistakes happen was offered no free expedited shipping no discount and barely an apology but they sure threatened to charge me if the wrong item that was shipped to me wasnt returned. Didnt get the item I needed in time for an important flight. Reliability is important in aviation so will avoid at all costs.

Ive bought from MyPilotStore for years. On a recent purchase, for the first time, we ran into a couple of issues. But the store resolved them in an outstanding way, so my kudos to them.

MyPilotStore has excellent and attentive customer service! They helped me send just the right gift to my nephew for his Thanksgiving birthday. Thanks so much, MyPilotStore!

They claim to match and even BEAT competition prices. What a JOKE !! As you contact them - several times - with quotes and prices from other stores, they do NOT EVEN BOTHER to respond. It is a FAKE promise by an OVERPRICED business. Do NOT recommend this store as you can find the same product for up to 33% less money if you shop wisely. Look around.

Excellent customer service

Very helpful. Got just what we wanted.

Ive had a horrible experience with MyPilotStore. I bought a Bose A20 in November of 2020, and traded in my Telex 850 for the $150 rebate, plus another $150 rebate from Bose. My headset was received the first week of December 2020 and I havent heard from myPilotStore since. Ive called four times and only gotten through once, to have someone tell me they would email me an update by close of business that day. No email and still no rebate from myPilotStore, and here we are February 2021. Safe to say worst customer experience Ive had buying an aviation product. Ill tell my friends to avoid this place for purchasing headsets or other things they may need for the flight deck.

Great service and advice. My hearing protector ear cups arrived quickly. I was told it would be difficult to put these on, but with my husbands help we got them on and I was able to mow my lawn afterwards. I have had these DC protectors for so many years, have used them to cut wood, etc and they have served me so well I just had to rejuvenate them. Being 79 years old I did not want my photo to be shown, but do hope you enjoy my comments. Pat Pratt

The rating is for the customer service I received from Nicole at MYPILOT STORE. I ordered three Hotwheels toy airplanes by Mattel. Mypilotstore let me know the product was on back order and would be for some time. As time went by and I checked in on my order, Nicole responded immediately to my inquiries and kept me abreast of expected delivery. When Mattel did not come through on one of the toys, Nicole sent the remainder of my order and did not charge me. She certainly didnt have to do that. On top of that she was personable, timely and I felt valued as a customer. Her actions reflect great credit on herself, and the culture of My Pilot Store. GodspeedKeni

BUYER BEWARE! My experience with MyPilotStore.com was terrible. I paid for 2 day shipping, they sent me a defective product (I took photos), I called immediately, and then at least twice more, sent an email with photos requesting a return authorization, which they dragged their feet on sending, and they failed not only to refund the monies for two-day shipping, they also withheld monies for return shipping. Unbelievably poor customer service.MyPilotStore did NOT stand by their product, did not communicate timely, did not honor what was promised to me, and kept funds that were rightfully owed to me.I submitted all of this in a review to their website, and they have yet to reach out, post my honest review, or make this right. In fact, they have censored my review. I have not flamed them, but I have written what is true, yet they did not post it.There is a reason they have reviews disabled on their Facebook page.Again, BUYER BEWARE!

My small order was placed June 9, 2021. It was not shipped until July 12, 2021.

I am sure that most customers are employed in the airline industry, but MyPilotStore carries high quality items that frequent travelers will appreciate. Previously I purchased a Travelpro FlightCrew suitcase that was not available from regular stores. Recently I ordered socks as a gift. The products were excellent, as was the customer service.

Great service. Although I experienced a bump on the road, initially, in my shopping experience, the Customer Service crew helped me proactively and fixed the issue entirely to my satisfaction. Regardless of the bump on the road, I was glad to experience that MyPilotStore stands behind their commitment to customers. Thanks very much!

These guys stand behind their products. I had a problem with a product and they took care of it, cheerfully and immediately. They have folks in their customer service department that are dedicated to making a quality purchase experience for their customers. Just saying...

I purchased Bose pro 2 aviation headset for only $1045.00 Typically Amazon sales the same headset for $1200.00 also this company has a great customer service. I highly recommend this company for your holiday shopping.

Of all the aviation relationships I have had over the past 17 years, this has been the most care free. My chart subscription always arrives in and on time. Thank you for that and I will be buying more things from you to support this relationship. Be safe!

Horrible service. I ordered a very expensive lambskin jacket and it came with the entire inside seam on the right arm ripped. I tried to get a return authorization and after FOUR days of not hearing from them, I submitted my request again. They then sent me an email asking me to submit a return request. I had to submit it EIGHT TIMES before they finally responded. Horrible service, horrible response, damaged product! Never again.

The best store for all of your piloting needs! 🥰

Because of covid-19, it was a long delay in my shipment, but I want give a bad review because of that because its outside the work of my pilot store. I bought five items from their store, and they arrived in perfect conditions and all the items I bought. I will totally recommend them, they have a huge list of products. Im looking forward to buy from them again.Pilotjimoraga

Needed to exchange a pair of shoes I ordered from them. Received email from customer service rep. saying they would be shipped that week. Its been over a month and still I havent received anything and they arent responding to my emails.

NEVER SHOP AT THIS PLACE!!! Worst service EVER. Fighting for my $300 refund for over a month and still fighting for it. Whoever picked up the phone never gave us a clear answer back. I dont recommend this place.

Bought an iPad holder about a month ago. USPS claims it has delivered (maybe delivered it to the wrong address) and MyPilotStore is refusing to do anything about it. I will never do business with them again.

Horrible customer service.

A had a minor issue tracking the delivery of my order. I contacted their customer support team, they found the error (it was not their fault), responded back to me, and my order was delivered on the expected delivery date. I really appreciate the extra effort Nicole and MyPilotStore provided in keeping me informed about my order.

Probably the best customer service experience I had in my life.

Excellent customer service! I did not receive my package when I thought it would arrive, so I emailed MyPilotStore and they wrote back within hours to help me troubleshoot. The error was mine (new shipping address was not updated in my account). MyPilotStore reshipped the package immediately, and stayed in touch with me to make sure I had everything I need and that the package arrived...it did.

I recently made a purchase and then decided to make some edits to the order, but didn’t know how to go about doing it online Chelsey D. emailed me and and asked how she could help. I explain what I wanted. Instead of sending me back to the online store to make the changes, she took care of everything for me. Super customer service!

I have a standing order for charts and AFDs. Recently I received an envelope from My Pilot Store which only contained an invoice. It was nicely sealed with packing tape so I thought someone had an off day. I sent an email that was answered by Chelsey Davis from Customer Service. She immediately checked to see the weight of the package at her end. The AFD was packed but somehow in shipping the envelope opened. It was taped shut and delivered by USPS. Chelsey made this whole thing right by immediately sending out a new AFD at no charge, even though it was the fault of the USPS. This once again reminds me why I do business with My Pilot Store. Excellent customer service, great prices, and always there when you need them. Thanks again Chelsey and My Pilot Store!

They were extremely nice! Customer service was great!

Why cant you guys have a store in perth austrlai

Need aviation oil within a week because not stocked locally. Website says orders shipped next day. A week later order still not shipped and no correspondence to let me know. Terrible customer service.

Starting to fly again. Ordered about $180 worth of stuff from MyPilotStore. Sectionals, fuel tester and all the things you need to startup again. After 10 days nothing arrived. I checked the website and the order status was something akin to not processed. I called asked for an explanation and the CSR said they didnt know, maybe it was a CC issue. Would I like to talk to a manger? Yes. Waited on hold for 10 mins and they came back and said he wasnt available but he would call me back. An hour later I called again, and was told they didnt know where the manager was... I wrote to them on their chat app, they said the manager would be in touch, at which time they charged my card and shipped my order. The CSRs were totally unhelpful, they didnt upgrade my shipping they didnt reply. I didnt want the order at this point, but since I thought someone was going to get in touch ie well find out why it didnt go through, probably a CC issue and deceptively processed the order. Dont by from them, turns out lots of people have had similar experiences

Amazing prices and customer service. I needed some IFR lo enroute charts, a chart supplement and TPPs for an upcoming checkride. There was a minor snag with my order, but an email to customer service cleared it immediately. Will be my go-to from now on! Thanks!

Ordered 2 of the Remove before Flight keychains and finally received them. Seems the post office couldnt find my address on the first shipment, which is understandable because I have only lived here for 42 years. ?? Anyway, MyPilotStore sent me an email explaining that they had the package returned and very promptly checked it over and sent it out again. Nice people and the package arrived in 2 days this time. Keychains are very nice and will be a good reminder to remove the camera cover on my DJI Mavic Air 2 before powering on.

Its a convenience store....its convenient. Has good selection of food and nice cashiers.

EXCELLENT CUSTOMER SERVICE!Bought a David Clark headset and some accessories from mypilotstore.com, unfortunately one of the items was incorrect in my order. Less than an hour after send them an email, Chelsey helped organise the correct item to be sent to me within two days at no extra cost! EXCELLENT CUSTOMER SERVICE!Low cost, fast delivery and great customer service! Just a fantastic company to use for anything flying related!Thanks mypilotstore!

As a flight instructor, I constantly look for the best price on products for myself and my students. My Pilot Store has the best price on almost all of their available products. I provide my students their initial sectional charts and this company gets them out for the best available price and NO SHIPPING! Thank you My Pilot Store! Ill continue to use your website store.1-22-21 - Update: I give my flight students sectional charts of their training region. I always use MyPilotStore.com as my resource for everything aviation. Through no fault of there own, the USPS shipment of charts was damaged and some (not all) of the charts were missing. My inquiry with customer service was answered with new charts being shipped. As simple as that. Ive said it before....these folks are great and I recommend them to everyone in aviation.

I have always blindly gone to Sportys for most everything aviation. That is until I found MyPilotStore.com. I recently was buying an aircraft and needed to purchase a handheld Nav-Com. I chose the Yaesu 550L and found the best pricing and quickest turnaround at MyPilotStore. However, my purchase of the aircraft fell through with the Nav-Com arriving the same day. I no longer had need for the radio and MyPilotStore quickly and easily issued a RMA. Ill find another aircraft and MyPilotStore will be my first stop for accessories. Thank you MyPilotStore for a easy purchase and return experience.

I ordered a video as a gift and accidentally entered the wrong shipping address. MyPilotStore staff were very helpful in helping me get it resolved. Their customer service is top-notch!

Great service from MyPilotStore. I ordered an item on 12/26 and it was delivered on 12/30 with the free shipping option. There was a minor issue with the item, and Chelsea from MyPilotStore handled it like a boss. She worked with the manufacturer to get a resolution in less than 24 hours after I emailed to let them know about it. Good company, will buy from them again. Thanks!

Great place to order from, and even if out of stock they keep in contact with you and get your product in a timely manner.

Great service and very friendly staff! Easy fast pickup for your online order!

Ordered Logitech G Saitek Pro Flight Yoke, Throttle, and Rudders Bundle to help expose my two children to flying. The first Flight Yoke arrived and didnt work. MyPilotStore replaced, but after a misunderstanding, sent back my same Flight Yoke (which still didnt work, of course!) But I spoke with Chelsey and Nicole. They were super patient with me. And within days, the situation was fixed. I have a new Flight Yoke thats operational, two happy children who are trying to figure out navigating, and Im well-pleased with MyPilotStore.

MyPilotStore accidentally sent me the wrong item. I emailed them with a picture of the invoice and item they sent. I was afraid Id have to jump through some complicated return process and waste a bunch of time... I was in for a pleseant surprise. They care about customer service!!! They replied back with a hand typed message rather than a generic template reply. The solution they proposed was simple, and much better than I could have expected. I would definitely buy from them again knowing they care this much about customer service. Thank you!

Great Customer Service and quality of product. Prouduct shipped to Corpus Christi in about 5 Days! Very happy with the reslults.

I made a recent purchase from My Pilot Store and all I can say is THANK YOU!! I made an amazon order the same day and much to my surprise the box on my front step today was from you! Efficient, timely, and such kind costumer service. Thank you again! I will definitely be ordering from you in the future ❤️

Fantastic personalized customer service. They are wonderful. Its been so long since I have experienced such great service.

I have had several interactions with MyPilotStore.com and ALL of them have been positive. They have gone above and beyond on more than one occasion for me. I will be a loyal customer forever!

Cancelled my order and they refunded immediately. Thanks!

Good variety of pilot, RC piloting, and Flight Simulator 2020 book.

I got screwed on this purchase. Paid $200 with tax for flight simulator yoke, received and it was defective. They would not pay shipping to return. I had to pay $70 to ship back and looks like they took out a restocking fee so I only got $154 refund which took almost a month to get back. Would not orderfrom here again.

Their 110% price match guarantee is legitimately false advertising. They straight up lie and make up any excuse to not match anything, from saying that the policy that excludes certain manufacturers from price matching actually excludes all manufacturers and they say things like well their (free) shipping says it will get there on Friday and ours (not free) is 3-5 days, which will get it there... Friday. Since they dont have the same shipping as us we cant match their price on the item.This is the last time I will order anything from them if they want to be that dishonest and straight up lie about their policies.Other than that their prices were within $10-20 of everyone else and shipping was average. I ordered with them because they were the only place with everything I wanted in stock at the same time, but with slightly higher prices and their non-existent price match guarantee. It wasnt worth cancelling the order but I prefer not to do business with companies with no standards who cant stand by guarantees that they advertise at the top of the page.

Lighting fast delivery ! Excellent FTA-250L Air Band Transceiver. There are few places left that will give such Great Customer Service and shipping. I have been dealing with MyPilot for over 10 years and have never had a problem. Thanks guys for all your outstanding work....

Great service, perfect and fast delivery (to The Netherlands), excellent after sales support when in need for an answer! Thanks again!