I was thoroughly impressed with the personal attention I received from Carol. She was friendly and extremely informative. When I finally made my mattress choice, I felt that my choice was the right one for me. She guided me through the purchase, financing, and phone app registration process quickly and efficiently. Id give six stars if I could!!

My wife andI had an amazing experience choosing the right bed. We always thought every bed was the same until we decided to put it to the test and Sleep Number did not disappoint. If you havent tried a sleep number, we highly recommend it. Its an investment worth your money as it helps your body get the proper rest it needs to reconnect with your soul in the mornings.

We luv our Sleep Number stuff. One of the best investments we ever made. My wife and I can never find a regular bed that would be comfortable for both of us. This has been the best solution for us to over come this issue. The warranty has been outstanding as we had to replace a motor that failed due to a short circuit and a mattress due to to potty incident. They were replaced with just a phone call. The stores have always way been great. They have gone out of their way every time. Only issue I have is how expensive stuff is but they do do alot of coupons for their customers and you can give those sometime to new customers.

We had a stress free shopping experience. The salesperson took ample time and allowed us to try out as many beds as we wanted and we were very satisfied with our final choice.

Maria was very knowledgeable, patiently answered our questions and allowed us the time we needed to choose the correct mattress, bed frame, pillows and sheets

We received informed customer service at our recent trip to Sleep Number in Santee. Our helpful associate, Carol, gave us the information needed to make the best choice in purchasing a new mattress for our home.Upon completing our purchase, the system was not cooperative, and we were not able to make an appointment for our mattress to be delivered. Carol promptly called us the next business day to follow up and schedule our appointment as promised. We had an excellent experience at this location which resulted in our purchase of our first Sleep Number mattress-- which were excited to receive in 2 weeks for our first nights sleep!

I went to the Sleep Number Store in the Trolley Shopping Square to buy my bed. I had slept on one at my sisters house. I have back issues and after I tried her bed I knew I needed to get one myself. When I went to the store I was met by Sleep Expert Mikayla. She was very knowledgeable and well informed on this kind of bed. She had me try different kinds of beds and mattress to see what kind I felt would work for me. She even gave me some phone numbers of places that would hall out my old bed frame. Other than the price being a little high. I feel you get a great bed and warranty that is well worth it. I am sure glad I bought a sleep number bed. It should be my last bed I ever have to buy.

Great people, great store , nice and clean very helpful.

Bought beds for my parents. Staff was knowledgeable and even provided alternatives to accomplish same result than my original plan (before I set foot on the store, and based on a previous purchase).Overall customer service was good and any and all PRE-Sale questions/concerns were answered and touched on.My gripe with SleepNumber and its delivery people, is that the Premium delivery/setup was half-a$$ed...A little background... Beds were for my parents who live in their own apartment. They are Senior Citizens, with health issues, fragile and weak... and Im out of town.Delivery while professional, only performed basic setup (inflate bed, and pair SleepNumber remote). They are supposed to also ask for WiFi information and finish the pairing/configuration of the SleepIQ app so the SmartBed can be brought ONLINE and take advantage of the SleepIQ system and MOST important reason a SmartBed is purchased, otherwise there is NO point in spending +/- $3,500 on 2 mattresses.They DID NOT pair the Beds to my parents Cell Phones where I had preloaded the App, and configured it with the account information.Okay, fine... There is a DIY article that one can follow, and if Tech Savvy itd be a 2 minute job...Issue at hand is that my parents are weak and fragile SENIORS. Would YOU have your 80 year old mom/dad (with health and bone issues) move nightstands, bed/frames, and crawl on the floor for them to be able to TRY and read the fine print on the pump to try and find a MAC address and then match it to a number on their cell phone??? Im 100% sure it wouldnt be your first choice...After being able to get the beds online and my parents set up, on our own... I reached to store for a heads up and to give them a chance to make it up to my parents for the Poor Delivery Service... Store blamed it on miscommunication. Okay, I clarified what I had mentioned Id do before having to leave town (configure app with account, create profiles, and order #), SleepIQ cannot be paired to a bed until the bed is ONLINE, so it needs to be done AFTER the beds are installed.After clarification, and explaining twice with more details of what was done, and what was NOT done, I didnt hear a single peep from store, or thru my parents on how the store was going to make it up to them for the poor service. A simple gesture of Sorry this happened, here is XYZ for your troubles. wouldve been enough.For them to charge $200 for Premium setup, and for what they provided, its a RIPOFF.I work with customers every day, and I wouldve definitely gone above and beyond to address this and any issues MY costumer wouldve had to ensure they are happy with the purchase, AND service. REGARDLESS if install service is from a 3rd party. Thats how great customer service works, ESPECIALLY Post-Sale.If I ever buy another SleepNumber bed, or refer anyone. Itll certainly be at/to a different store.

Paid for their expensive bed and sheets. Bed finally arrives and everything they sold me did not fit my bed. So I had to go back twice to get this corrected. After all this headache they offered me no compensation for their mistake. For a supposed high end company their customer service is terrible. Would not recommend Sleep Number in Santee, Ca.

Mykala was our CS REP. THOUGH WE HAVE NOT AS YET RECEIVED OYR BED! OUR SHOPPING EXPERIENCE with her was great! She really knows her product, and was very patient with us. We never felt rushed. We cant wait to get out beds! Only 2 more weeks!

Excellent shopping experience by appointment. Mikayla was very knowledgeable and I appreciated her assistance to make a good choice for our new bed.

Horrible. Wasnt even in there a minute and not going back. Walked in, older came up to us already frustrated and asked if we had questions, said yes looking to get a new matress can you help? She replied well you dont have an appointment and we close at 7 (it was only 5:30) I asked if it was appointment only, she said no but they are about to close.So clearly she didnt want to help us, so we left.

Always very nice and helpful

Got ripped off for a stupid pillow...$120!!! IT SUCKS

I have to agree with Ellas review. We had a similar experience with Makayla. I was helping my parents find a new matress. I explained to her all the preferences and information about my parents sleeping conditions. We went ahead and got their sleep numbers. When we were looking at beds, she was using the remote control all the time. She didnt bother to show us how it worked. I know my parents may not be the most tech savvy but itd nice to know how things work.After looking at the matress we asked out pricing. She wanted to know which matresses my parents were interested in before writing up the quote. When she finished she added all this accessories which inflated the price. All we wanted is the price of the matress and base. We didnt want to worry about accessories till after my parents made the decision.As we looked over the quote, Makayla seemed a little aggressive. She asked about how the mattress was. And asked us if you like it you should buy it? My parents wanted some time to think about and that we were looking at another matress as well. She said, Well if you liked it why didnt buy it at the mattress? She put us on the spot. There are a lot of factors that go into buying something expensive. My parents wanted time to think.It seemed like she really wanted to push the sell and not build a relationship with a future customer. Although, the technology is awesome but in the end its how you treat the customers.In conclusion, I would NOT recommend this place! Hopefully theyll retrain their staff on how to treat customers like PEOPLE and not just $$$$. I know times are tough but please take a note of your competition.In the end, my parents went ahead and purchased their new matress at Tempur-Pedic in La Jolla. Please feel free to check out that review!

I have to agree with Ellas review. We had a similar experience with Makayla. I was helping my parents find a new matress. I explained to her all the preferences and information about my parents sleeping conditions. We went ahead and got their sleep numbers. When we were looking at beds, she was using the remote control all the time. She didnt bother to show us how it worked. I know my parents may not be the most tech savvy but itd nice to know how things work.After looking at the matress we asked out pricing. She wanted to know which matresses my parents were interested in before writing up the quote. When she finished she added all this accessories which inflated the price. All we wanted is the price of the matress and base. We didnt want to worry about accessories till after my parents made the decision.As we looked over the quote, Makayla seemed a little aggressive. She asked about how the mattress was. And asked us if you like it you should buy it? My parents wanted some time to think about and that we were looking at another matress as well. She said, Well if you liked it why didnt buy it at the mattress? She put us on the spot. There are a lot of factors that go into buying something expensive. My parents wanted time to think.It seemed like she really wanted to push the sell and not build a relationship with a future customer. Although, the technology is awesome but in the end its how you treat the customers.In conclusion, I would NOT recommend this place! Hopefully theyll retrain their staff on how to treat customers like PEOPLE and not just $$$$. I know times are tough but please take a note of your competition.In the end, my parents went ahead and purchased their new matress at Tempur-Pedic in La Jolla. Please feel free to check out that review!

Mikayla took all the time we needed to show us every option available. We’d done prior research on Consumer Reports so new we were looking at a quality bed. The great sale, coupled with the 25 year warranty, sealed the deal! Two days later we returned to make the purchase - assisted by Liz who explained the final details and made the paperwork a breeze to complete. The topper was the older couple who walked in and said they’d enjoyed their Sleep Number bed for 18 years!! They were coming in to replace it knowing that the technology had improved. Sleep Number in Santee is courteous, knowledgeable, clean and well organized. I would have no problem referring to them.

Excellent service and conveyance of information regarding the product. Phred was welcoming and we did not feel pressured to purchase. All of the staff were friendly and welcoming.

My husband and I are in dire need of a mattress, He suggested a Sleep Number bed, and after doing some research we decided that this was the bed for us! however we wanted to try them in person of course, and so we arrived super excited and met with a sales representative named Mckayla who started off right away with qualifying questions, and no small talk, I appreciated that as we had decided to do the purchase today and not waste any time, but as she introduced us to the bed and tried to explaining the air technology used she would not let me or my husband ask a questions and would speak over us, she came off very aggressive and maybe even angry, She should not be helping customers as she does not have the proper customer service training just yet. My husband and I felt uncomfortable and belittled so we went to the UTC location where we found it to be incredibly welcoming and pleasant. For anybody who reads this and for some reason needs to go to this specific location please go directly to the manager and not Makayla as she will leave you with an overall negative experience.

I bought all of my mattresses for my new home from here. Really good quality and very comfortable stuff they have there. It is a tad pricey but i enjoy the heck out of these mattresses.

Mikayla very knowledgeable and personable. Great presentation of all products that they offer for a GREAT nights sleep.

Marilyn just sold me the best pillow ever, and u have bought so many in the last few years..we agree your sleep in probably most important thing you do

Great experience! After reading reviews about the other stores in the area, I was expecting a bad experience. Franko, the salesperson, was awesome! He asked what we were interested in (which was one up from the base model) and did not try to persuade us into a higher priced one. There was absolutely no hard sell and we didn’t feel pressured into buying.

I am sure many times when you get a review from a customer more times than not it is a negative email. This will not be. My wife, Lorie and I came into your store on the 4th of July. We have been researching the need for a new bed for the last few months. My wife and I have been waking up with backaches. Our Sleep Train bed is ~5 years old. Lorie really wanted to purchase a Sleep Number bed for a while. I honestly did not want to pay this much for a bed but Lorie and I were desperate for a good night sleep. Mikayla greeted us with a smile and instantly put us at ease. She went thought the reasons why we were waking up with a backache and had solid answers to what to do. She was very knowledgeable of the products and what would be the best bed for us. She handled herself in a most professional manner. We can not be happier with the experience we had. You are very Blessed to have such an employee working for you. She comes across very confident in what she is saying and never hesitated to answer all our questions. We had not planned to purchase a bed that day but after her time with us we knew this was the bed we wanted. Thank you for having such an amazing employee represent your store and your company. We have already told many of our friends and family about her and our experience. Eric W, San Diego

DO NOT BUY THIS MATTRESS WITHOUT TRYING A 40 DOLLAR AIR MATTRESS FROM WALTMART ..IT ES EXACT THE SAME THING..THE MANAGER IN THE SANTEE STORE IS THE MOST FAKE AND LIER PERSON I HAVE EVER SEEN..THE MATTRESS IS SOOO CHIEPLY MADE.. AND THE READING IS ALL BS IS NOT ACCURATE. TOTALLY RIPOFF!!!!!!!!!!!!!!!

Owned a sleep number I7 for just over a year. These are not cheap mattresses and truly wanted to love it. Would say the adjustability is nice but not fantastic would honestly said it was on par with my previous Sealy pillow top.Would probably given the bed a 4 star on comfort. Problem is one side is going flat, remember these are glorified air mattresses, called and was told pump the bed 100 and plug if off to see if problem was air chamber or pump unit. This means another night of bad sleep in a deflated bed. After that call said went down again so they said they would send an air chamber and its $99.00 to have them fix it. Great love a warranty that cost me money!!! Said we would install so they shipped air chamber. That was the 7th today is the night of the 11th with still no delivery. Tonight will be night 7 nights of a virtually useless mattress since noticing the problem and calling them. We live in a major city there is no reason this couldnt have been fixed free of charge in a day or two.The mattress is suppose to have responsive air that adjust throughout the night to keep you comfortable. What a joke it does fill back up some time the next morning when I get out of bed. You would think it would be trying to pump up throughout the night since its going down.I will make video off the firmness at night when set it to 100 and the deflated sack in morning and post the link.I strongly dont recommend the mattress on lack of warranty and slow response to repair it.

Great experience. Felt comfortable going in there. No pressure to buy. I would recommend to anyone.

We thought we knew what we were looking for when we arrived. Phred was very helpful, and gave us the space to make some further decisions. Definitely a positive experience.

The service was good the first time I went in here but we were the only one in here when I took my wife back to look at beds then a man had come in and the sales person didnt help us after that we were not happy so we went to a different store and didnt buy a sleep number!

It was wonderful, I had one of the first sleep numbet beds made, and I had it for about 30 years and loved it. I saw a new store in my neborhood, so I thought I would see the what changes there was I looked at a couple of them and though they looked better, then the sales woman came over and told me to lay down, couldnt belive the how much of a difference, it was marvelous, I couldnt believe the difference, I had fractured my back and I thought it really felt better ,then she put it on zero gravity and my back found zero pain. I got an low payment then I couldnt believen no interest. I couldnt afford it but my back couldnt walk away , so I I bought it and as they say I never sleep so good and pain free.

Great deal in February! Ordered my bed and will be getting it in a few days!!!

The workers there are amazing!

Disappointing from the standpoint that the people dont really know what theyre doing in there your salesman not not professionals that know what theyre selling I know Ive been going to go to Jeromes instead

Highest Praises

Sales Associates way to pushy.